Sheraton Crescent Hotel

  • 2620 West Dunlap Avenue
  • Phoenix,
  • Arizona
  • 85021
  • United States
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and check in. Minors must be accompanied by an adult.

Rated 3.8 out of 5 by 203 reviewers.
Rated 2 out of 5 by Poor Staff Service-Very Disappointed. While the hotel condition is average, its staff fell way short of expectation. I was given a room that previously been flagged by maintenance as having lock issues. Twice I went back down to lobby and asked the staff member to double check the room number, the room…I found out about the lock issue because I flagged down the maintenance guy and was told of its condition. Btw, he provided the best customer service. No attempt by staff to rectify the issue when it was 11:30 at night. The next day, I again had the issue with the key card and had to go down to the lobby again. There were 3 staff members behind the counter, one was busy checking in one guest. They didn't bother to look up and attempted to assist me until after a good 5 minutes. Very disappointed. April 11, 2014
Rated 3 out of 5 by Standard Sheraton Nice rooms, great sports bar. Front desk ( like others) never e mail final folio out April 10, 2014
Rated 5 out of 5 by great Hotel 2nd stay at this hotel and both times had an excellent stay/experience. Rooms clean, staff friendly and caring, pool area relaxing and overall stay relaxing & comfy. Love the water in lobby each day. Only wish coffee shop opened earlier & offered more option for snacks. Kudos to all, we'll be back. March 27, 2014
Rated 4 out of 5 by Good location for my needs! This hotel has good club room. The features of the hotel were good. Had arrived later in the evening and had a bite to eat at the Bar. Services was friendly and the food was good. I would recommend this hotel to others for a good location to all other areas of the city. April 6, 2014
Rated 5 out of 5 by Kudos to Housekeeping and Front Desk Staff Tina, Nina and Cynthia were extremely helpful in locating my lost iPad in my room after checkout. I received it home a few days later in perfect condition! My hotel visit was excellent with service extending well beyond my stay. March 23, 2014
Rated 1 out of 5 by Donald R. Bast two night stay; left this morning at 8;30 for business mtg. and returned about 8:00 PM. Walked in my room and it had not been cleaned, not touched. Front desk acts like you must have left something on the door. At 8:30 at night they want to send housekeeping and act like everything is OK. Now I have worked all day and had dinner with a client and then want to hear we will send housecleaning. Won't stay here again! Food at best is OK, service at best OK. April 2, 2014
Rated 3 out of 5 by Problems uncommon with this hotel I frequently stay at Starwood Hotels,and the Crescent is one of my favorites. My stay on March 17 & 18 was less than what I had come to expect. The front desk could not be reached by phone from my room during the day, and when time to check out on the 19th, there was a long line with only one person working behind the counter. I wanted only to check out and pay my additional service charge; however, because of time constraints, I could not wait. Consequently, I now have a charge on my bill I did not want. I know this is uncommon for this hotel, but I want to make my concerns known. Thanks, Don Derrick March 21, 2014
Rated 4 out of 5 by Nice Hotel We had a plesant stay at the hotel. The only 2 issues I had was: 1. While showering I knocked over the complementry shampoo bottle (in which I never use) but under it was a dirt ring from the bottle that may have been there for gods knows how long. I found that to be disgusting. Other than that the room appeared clean. 2. Upon check out I went down to get a luggage cart . This was about 6am in the morning and I was told that all 3 had gone missing from the night before. They didnt know where to locate. March 20, 2014
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