Rated 2 out of 5 by CN2014 Poor Staff Service-Very Disappointed.
While the hotel condition is average, its staff fell way short of expectation. I was given a room that previously been flagged by maintenance as having lock issues. Twice I went back down to lobby and asked the staff member to double check the room number, the room…I found out about the lock issue because I flagged down the maintenance guy and was told of its condition. Btw, he provided the best customer service. No attempt by staff to rectify the issue when it was 11:30 at night. The next day, I again had the issue with the key card and had to go down to the lobby again. There were 3 staff members behind the counter, one was busy checking in one guest. They didn't bother to look up and attempted to assist me until after a good 5 minutes. Very disappointed.
April 11, 2014
Rated 3 out of 5 by KWG53 Standard Sheraton
Nice rooms, great sports bar. Front desk ( like others) never e mail final folio out
April 10, 2014
Rated 5 out of 5 by Dee22 great Hotel
2nd stay at this hotel and both times had an excellent stay/experience. Rooms clean, staff friendly and caring, pool area relaxing and overall stay relaxing & comfy.
Love the water in lobby each day. Only wish coffee shop opened earlier & offered more option for snacks. Kudos to all, we'll be back.
March 27, 2014
Rated 4 out of 5 by zzzzzzzz Good location for my needs!
This hotel has good club room. The features of the hotel were good. Had arrived later in the evening and had a bite to eat at the Bar. Services was friendly and the food was good. I would recommend this hotel to others for a good location to all other areas of the city.
April 6, 2014
Rated 5 out of 5 by Johnzyx Kudos to Housekeeping and Front Desk Staff
Tina, Nina and Cynthia were extremely helpful in locating my lost iPad in my room after checkout. I received it home a few days later in perfect condition!
My hotel visit was excellent with service extending well beyond my stay.
March 23, 2014
Rated 1 out of 5 by LostCustomer1 Donald R. Bast
two night stay; left this morning at 8;30 for business mtg. and returned about 8:00 PM. Walked in my room and it had not been cleaned, not touched. Front desk acts like you must have left something on the door.
At 8:30 at night they want to send housekeeping and act like everything is OK. Now I have worked all day and had dinner with a client and then want to hear we will send housecleaning. Won't stay here again! Food at best is OK, service at best OK.
April 2, 2014
Rated 3 out of 5 by jaques27 Problems uncommon with this hotel
I frequently stay at Starwood Hotels,and the Crescent is one of my favorites. My stay on March 17 & 18 was less than what I had come to expect.
The front desk could not be reached by phone from my room during the day, and when time to check out on the 19th, there was a long line with only one person working behind the counter. I wanted only to check out and pay my additional service charge; however, because of time constraints, I could not wait. Consequently, I now have a charge on my bill I did not want.
I know this is uncommon for this hotel, but I want to make my concerns known.
March 21, 2014
Rated 4 out of 5 by JEN33333 Nice Hotel
We had a plesant stay at the hotel. The only 2 issues I had was:
1. While showering I knocked over the complementry shampoo bottle (in which I never use) but under it was a dirt ring from the bottle that may have been there for gods knows how long. I found that to be disgusting. Other than that the room appeared clean.
2. Upon check out I went down to get a luggage cart . This was about 6am in the morning and I was told that all 3 had gone missing from the night before. They didnt know where to locate.
March 20, 2014