Rated 2 out of 5 by bpatrick86 Great Hotel, questionable staff
Although the room and food was great, the staff did not meet my expectations.
After a long day of traveling to even get to the hotel, it took a while to get checked into my room. First, the lady that helped me couldn't find that my room was on a direct bill account and swiped my credit card for the room without saying why she was swiping it. Then I told her it was a direct bill once again and she had to look up the account because it wasn't booked as a direct bill.
I then questioned about my rewards card. The lady informed me that since it is a direct bill account I cannot use my rewards card, EVEN though this has never been an issue at any other Sheraton Hotels.
Although the maid service was good, there was a few times that I was left without any wash clothes.
While checking out, I was told that my bill would be emailed to me and they verified the email. I never received an email and when I called to get it sent to me (after holding forever), the lady told me that I didn't have an email on file. HOW is that when I verified it before I left the hotel?
The restaurant and bar staff were great, no change there.
April 18, 2016
Rated 1 out of 5 by Frustrated1234 Poor Customer Service
Unfortunately I lost my receipt and a copy is required for my company expense report. I have left 2 voicemails with this hotel and I have not received a follow up call even though their recording states that a reply will be made within 48 hours.
February 25, 2016
Rated 1 out of 5 by Busylady22 Worst Starwood Property I have ever stayed at
Absolutely worst starwood I have stayed at. When I checked in there was no acknowledgement that I was even a starwood member. I had a king bed reserved and she said they didn't have any. I told her I was a platinum member and she sarcastically said half the hotel was platinum members. I have ZERO confidence that she was telling the truth. The bed in my room is not comfortable, your room service menu is very dated and weak, it took a while to get the internet service to work, and your TV channels are very limited. To make matter worse I have only been here less than one hour! I am glad I am only staying one night!
February 23, 2016
Rated 5 out of 5 by QueenCreek New Year's Eve stay - water slide - Castles N' Coasters
This stay was part a last-minute New Year's Eve getaway for my family. And if it wasn't for Jennifer at the front desk/reservations, it wouldn't have happened. I booked 2 rooms and Jennifer upgraded one of my rooms to the Parlor Suite. The dual-room suite was clean and spacious. Our family of 7 and our guests of 6 were able to comfortably enjoy the Parlor area.
We spend most of the day and rang in the new year at Castles N' Coasters. My kids and their friends LOVED it. Then the following morning my 7-year-old son and I enjoyed the hot tub and then we asked the service desk if someone would turn on the water slide. So my son was able to enjoy that for a good half-hour. Yes, the water was warm enough.
The Jennifer at the front desk was very helpful in the morning helping us with the breakfast buffet. Bacon and sausage and eggs were very good. And the attendant in the Club Lounge (forget her name) was awesome. They ran out of appetizers but she accommodated me and was able to order more.
Some of the best service and perhaps THE best SPG Platinum recognition I've ever had.
January 4, 2016
Rated 3 out of 5 by edintempe NYE Party
Even though my room was clean I found it to be very dark, the walls were a dark color and when I open the curtains and turned on all the lights I had a hard time reading unless I stood by the window. I turned on the heat and it was a bit noisy but worked well. I went to take a shower and the water pressure on the cold side was weak so I had to shower a little hotter than I would like to. Door hinge was lose and so was faucet on sink.
All of these I consider minor but it seemed that there is a lack of maintaining the rooms.
January 2, 2016
Rated 5 out of 5 by Domans Pleasant suprise
We have been so happy and pleasantly surprised with this amazing hotel.!! We did not know about their 5 mile radius shuttle service. We did not rent a car for our vacation and planned on doing Uber for our day trips..! What an amazing service with even more amazing staff to take us places at no charge! (We did tip however) which was better than uber. The staff is so wonderful and the facility itself is a 4 STAR in our book! Great pool and HOT TUB! The fitness center is immaculate with raquetball courts and many other amenities!!
We will definitely return to this location!!
Thank you staff !!!
December 27, 2015
Rated 5 out of 5 by Jackie27272727 Great!
Front desk staff was nice. They upgraded me to club level for free so I was able to check out the club which wasn't bad.
December 24, 2015
Rated 5 out of 5 by robfromflorida Best Staff!
I've chosen the Sheraton Crescent as my hotel of choice nearly 40 times this year. Why? Simple; the staff is world class and the service is second to none.
From the moment you arrive and are greeted at the front desk by Traci, Cynthia, John, Btrett, Jennifer, Amber, Amelia, Steven... You know that you're in a special place. They always have a smile and can do attitude. It's welcoming at its best!
The food and beverage staff is friendly and reliable; Osiel, Daryn in the bar; Kelvin, Jose and Theresa in the club lounge all do a fantastic job in recommending items, and serving to the highest levels.
The GM, Frank has taken this facility (which has all the amenities you'd expect in a four star hotel) and turned it into an outstanding destination. Because of the people!
Whether you're a business traveler in town, or a team participating in a tournament or on vacation, the Sheraton Crescent should be your one choice!
November 20, 2015