Rated 4 out of 5 by WineAdvisoryGroup Good Value Option
This is a good option for those requiring a Starwood property and are looking for value. An older hotel but well maintained and rooms have been redone. Executive level is nice... offering mid level breakfast and evening service.... espresso machine is very much welcomed. Loved that it remains open on the weekends! Platinum recognition very good.
My son loved the slide at the pool and the basketball court. The staff is very nice with a good attitude. Free parking and fast wifi a plus.
August 30, 2014
Rated 3 out of 5 by bear21 false adverstising and needs improvement
I recently stayed here because we were moving my daughter into college. I was surprised about how reasonably priced it was and I guess you get what you pay for. I booked with Sheraton because they are a reputable name in the hotel industry and because they said they had queen beds (the other hotels in the area only stated double). However, I was very disappointed. The website claims that they have queen beds, not so. These beds are the double beds if that. When I talked to the front desk in regards to the size of the bed, they told me that they are not traditional size queen beds, but are specially made for the hotel a bit smaller!! This to me is false advertising! Also, we had to change rooms three times. They claim they are smoke free, but our first room smelled like smoke. The second room we went to we had to change because it obviously had not been cleaned well and there was a big spider/spider web on the ceiling that when they came to kill the spider, several baby spiders dispersed onto the ceiling. The third room finally was moderately satisfactory and we were tired of changing rooms! The lobby is very nice and I will say the staff is extremely friendly and accommodating. The hotel is definitely older and needs updating and if they claim to have queen size beds, then get them.
September 1, 2014
Rated 5 out of 5 by RGG57 Repeat Experience
This was my second business trip to Phoenix in 3 months and my second stay here. That should tell you that I had a good experience the first time and had the same good experience the second time. I like the Sheraton brand and find this hotel both convenient and comfortable. Meets all my needs as a business travel plus provides a great pool for relaxation after a long day! I recommend getting a room on the Club level. It doesn't cost that much more and the amenities in the Lounge more than make up for the expense.
August 27, 2014
Rated 3 out of 5 by Lux2012 This hotel needs a face lift.
The lobby was presentable but the room was too dark and old looking it could use a more fresh look. The repairs that have been done in there are noticeable. The street/highway noise was a bit much.
August 10, 2014
Rated 1 out of 5 by brwnis bad!
I was being charged double for one week and now that I am not there I am again being charged. it just messed up my whole bank account now I am missing over $600. regret staying there. I was told it was resolved which is untrue.
August 26, 2014
Rated 5 out of 5 by bclmjl Incredible Accomodations
Our stay was wonderful and the staff was very attentive and kind. The grounds were beautifully maintained and the rooms and lobby area very clean and elegant.
August 25, 2014
Rated 1 out of 5 by thisplaceishorrible Horrible Experience
I was at the hotel with a group Seminar. We checked in on Friday afternoon. Upon check in the front desk billed my card for the room charge after I told them we were with a group. We went out to the pool around 3:00 and there was only one other family there. The bar/food was not open. We sat under a gazebo. When the bar/food opened we were told we had to leave because we had not paid for day use of the gazebo. REALLY...there was no one there and it was 4:00. The attendant working there was Matthew and he was very rude! He also instructed the other family with a very small child there they had to move. I asked if we could stay because there was literally no one else at the pool and it was already 4:00. I was told NO. We then just moved our chairs in front of the cabana we were sitting at. After a while about 5 other people came to the pool area. At that time we were told again we had to move our chairs because the pool area was "filling up". Honestly, there were at that time maybe 10 people including our party, I have pictures to prove it. I was very upset and as Matthew walked away he commented to another guest that he didn't know what my problem was. Do not talk about guests to other guests. Very unprofessional. To top it off Matthew also told us that he wasn't happy that the family that was there earlier with the small child was sitting under the gazebo eating subway. Well.....the food/bar was not open. Again, this was a small toddler! We ordered drinks that were the worst we have had and cost 10.00 each. We had to throw them out they were so bad. This person should not be in the service industry! I had a guest with me who is a General Contractor and in the process of remodeling some areas of Metro Center. He was considering housing out of town associates at this location. However, after this experience there is no way! Do not recommend this place for anything! To top it off my room charge is still incorrect and I am having to call and find out what is going on.
August 26, 2014
Rated 4 out of 5 by Lucky5 Beautiful Resort
I went to the restaurant twice for dinner. Very slow service, inattentive to customers. However, the food was very good.
August 24, 2014