Rated 4 out of 5 by Jwhitelaw Much better than most Sheratons
Staff is very friendly and accommodating. The fitness center was exceptional!
May 28, 2013
Rated 3 out of 5 by seau59 location is great
I truly enjoyed my stay at Sheraton Crescent. My suggestions are: 1) have a shower near the pool area 2) fix the Jacuzzi 3) clean the big pool.
May 28, 2013
Rated 4 out of 5 by FrankB Upgrade battle
I arrived around Thanksgiving 2012 and occupancy was extremely low that day. I asked if upgrade is available and was told that I can only be given an enhanced room as suites were sold out. in fact, I checked right before I arrived, the suites were available. The agent said they are all reserved. I contacted SPG and they confirmed that there are suites available and one of them should have been given to me. SPG person contacted front desk on my behalf. After their conversation, hotel person called my room to inform me that suite "suddenly" became available. And then, in fact, she is willing to put me up in presidential suite. Why would you lie outright that you are sold out if it is wide available? The suite was nice with a large but sadly shared balcony.
May 13, 2013
Rated 2 out of 5 by Sherry12 Sheraton Glenndale AZ
Not the best room...it had mold in the bath room and the ceiling looked filthy. The first room we moved due to road noise and the curtains were not hung and looked like they were falling down. I would not go back. The pool was never cleaned, leaves floating.
May 6, 2013
Rated 3 out of 5 by jjbm Stained Sheets
My family and I stayed at the hotel on 4-27-13 and got into our room late. The next morning we noticed the bed my kids slept in had what looked like blood stains on the sheets, when we told the person at the front desk they acted like it was no big deal.
Other than that the hotel was clean.
April 29, 2013
Rated 5 out of 5 by katb90245 Always great service!
I have never been disappointed by a Sheraton. This particular hotel exceeded my expectations. The staff was excellent--bar, maid, front desk, waiters. Everyone we encountered was cheerful and helpful. First, the coffee--Starbucks, freshly brewed at each meal and left on the table for me. Next, the food--fabulous salads and burgers for lunch. Dinner at the bar, late at night, I think the kitchen stays open all the time. The dinner was rainbow trout. All great!!
April 22, 2013
Rated 3 out of 5 by Beadles24 Dirty Hotel
Air Conditioner Noisey and not cooling.
Phone did not work to report problem.
I spoke to front desk physically due to phone problem.
I had to request that the air filter be replaced (literally black in color and particals falling out of it when removed).
By the third day the unit ran quietly and efficiently.
April 19, 2013
Rated 5 out of 5 by Jen5 Awesome customer service
Heather at the front desk was very helpful and friendly after a long day of traveling it's nice to have friendly help, The bell service gentleman was also very friendly and kept apologizing for taking to long when he really only took maybe 6 min and that's cause he was with another guest. The only thing I did not like was housekeeping was rude and stared me down as I exited my room as if I was taking to long to leave. I checked out 1 hour before check out so that's what bothered me the most. Other than that I will definitely being staying at this hotel again.
April 16, 2013
Rated 3 out of 5 by SpotOnNot Incidentals
What shocked us were all the extra charges that should be part of any stay::
1. Make Coffee free and all day long in Lobby, Switch over to DeCaf starting at 2-4PM. Cheap motels have this.
2. An Oxymoron is charging for a TollFree call. What ??
3. Install a microwave and Frig in each room. Even cheap hotels have these things.
4. $45.00/person for a Mexican brunch is crazy! $45.00 for two would maybe be fair.
5. There should be a FREE continental breakfast evry day. Cheap hotels do this.
Until you get these things fixed, I will not be staying there any more.
April 16, 2013
Rated 4 out of 5 by Mercy Hotel has friendly staff
My starwood room was great. The staff was great. NO SHUTTLE SERVICE from AIRPORT to HOTEL. BANQUET service ran out of food and short of staff. No shop at the hotel to purchase small items you can't ck on the -plane. The gym was great, distance to shopping OK if you have rental car.
April 14, 2013
Rated 1 out of 5 by Rydog Extremely unsatisfied customer
Just to get straight to the point I will never stay at this Sheraton again. This establishment has drastically changed for the worse in the last two years.
April 13, 2013
Rated 5 out of 5 by Gearup2013 Excellent Staff
The staff is amazing!! They provided necessary items at our breakout sessions quickly and respectfully. They helped me with all my questions and went above and beyond with requests I had made. They all had smiles on their faces and greeted us with a warm "Hello". Great job staff - Keep up the super work!!
April 8, 2013
Rated 4 out of 5 by Larry Staff
Special thanks to Mike, Heather and Brett at the front desk - all very helpful as keys quit working as a result of reservation mistake
Trini and the bar tender in the restaurant very courteous
April 8, 2013
Rated 4 out of 5 by WineAdvisoryGroup Fine Option for Business
This hotel is perfectly fine if you're in town for business and don't need all of the glamour and trappings of a resort.
April 7, 2013
Rated 5 out of 5 by Rae63 Sales Executive
Comfortable with a great atmosphere. My only disappointment was the slow internet speed and the fact it kicked me off several times. Other than that- great hotel!
April 5, 2013
Rated 4 out of 5 by Diane2013 Overall a Great Stay
Pros: Starbucks, Nice Large Pool Area, Quick Elevators, Great Family Location for Restaurants and Putt Putt Golf, Great Room Temperature, Beautiful Old Trees and Landscaping. Large open Lobby.
Cons: Difficulty in phoning front desk, Smaller Double beds , WiFi in Room charge per computer, Starbucks close 2pm, Perfume Smell in Lobby, Bellhop assistance required on leaving but not arrival.
April 1, 2013
Rated 5 out of 5 by Sheree Great for Families
We chose this hotel because it has a terrific water slide for the kids, breakfast was included and it was relatively close to Sky Harbor Airport. Also, if you are a swimmer it's a rectangular size pool which makes it easy to do laps AND it's open at 5am!
Rooms were very spacious.
April 1, 2013
Rated 3 out of 5 by Az1010 Good / Bad
More elegant than I expected. Large room, high ceilings, marble floors, 2 balconies. Location convenient but lots of traffic noise. Sink drain was seriously clogged, no washcloths in room. Had to ask twice for green choice points, nobody collected the card from the doorknob. $10/day for Internet. Supposed to have free wifi in lobby but we couldn't connect to it. Bed & pillows were comfy.
March 27, 2013
Rated 5 out of 5 by Candace luxurious comfort
We spent a week in Phoenix and loved staying at the Crescent. We did not experience a single glitch. What lovely, friendly people. We'll visit again!
March 27, 2013
Rated 5 out of 5 by Grammy One of the nicest hotels we've stayed in
This was one of the nicest hotels we have ever stayed in and especially for the Easter rate that we received. Everyone was very helpful and friendly. The "Monsoon Water Slide" was superb for the kids - the pool area and playground was awesome. We will be back.
March 26, 2013
Rated 5 out of 5 by Donrob GREAT facility and staff
The location is ideal for getting to every Spring Training park in the Phoenix area, as well as anything else in the valley. Having this location and a full service resort, and an amazingly attentive staff makes it ideal for visiting the area anytime.
March 23, 2013
Rated 5 out of 5 by FrequentTraveler13 PEACE AND TRANQILITY
I live in the "ANTARTICA" region of the United States of America. This hotel provided me with peace , tranquility AND MUCH NEEDED SUN. The club lounge is amazing and has beautiful views. The food was great. The peaceful garden downstairs was a true treat. I visit here to rejuvenate myself. My room was comfortable and I must thank the staff for doing a great job,
March 23, 2013
Rated 3 out of 5 by Eagles2012 Hotel needs revitalization
I have stayed at this hotel at least 5 times over the past 7 or 8 years. It will no longer be my primary choice when visiting Phoenix, for the following reasons:
1. Hotel is starting to look rundown. Exterior needs a paint job. The entire pool area should be completely renovated, with a heated swimming pool. Some rooms and hallways look worn.
2. The food is subpar. They used to have an excellent breakfast buffet. Now, it's just eggs, meat and potatoes. I had to ask for muffins or danishes. No fruit!
3. The food in the club lounge is subpar, especially for happy hour. I feel like they are just going cheap here. It is not making me feel special as an SPG member.
Unless I see some upgrades in these areas, I will look elsewhere for my upcoming stays in Phoenix.
March 19, 2013
Rated 4 out of 5 by Lily55 Great location for day trips around Phoenix
I go to Phoenix every March for Spring Training Baseball, and this Sheraton is in the perfect location to make the trip to all of the ballparks. The staff is very friendly and knowledgeable, and the food in the restaurant is reasonable and delicious. I will stay here every year.
March 18, 2013
Rated 1 out of 5 by Lola Dirty, Filthy, Noisy
While the employees at this property were all very nice, as was the hotel lobby, we were completely disgusted by our room. There were random stains and scuffmarks on the walls, the upholstered armchair had holes in the fabric and the other furniture was in dire need of fresh paint. There were also sticky mystery stains on the closet doors. Perhaps one of the grossest parts of the room was the room phone. It was completely black with dirt and when I punched the key for the front desk (with my knuckle) it made a "crunch" noise. I don't ever want to know what made it that sticky. Probably the stuff of nightmares. We also found the pool to be very dirty, with used dental flossers left on tables, pieces of fruit on the ground (and covered in ants) and at least 2 non-working gates. Finally, our room was pretty much on the freeway and the road noise was incredibly loud. (Yay motorcycles at 2am!) We all slept with earplugs, even the kids. Overall, we were very disappointed in this hotel because we don't expect a Sheraton to be this rundown and gross. We've stayed in nicer campgrounds.
March 18, 2013
Rated 5 out of 5 by Hopefull27 My Interview
I was given this hotel to stay, the day before my important interview the next day. I was worried that the hotel would be as bad as the one I recently had to stay in before I had another interview. I was relaxed, everyone was helpful and very professional.
My room was clean, the bed was very comfortable; my coffee maker didn't work, and they gave me an upgrade so I could use the club amenities so I could have the coffee before my big interview. Thank you to everyone!
March 12, 2013
Rated 5 out of 5 by Oldpro1 Very relaxing
Stayed for a couple of nights during Spring Training. The property is very well maintained and in a central location to all that Phoenix has to offer. The pool, spa, water slide area are nice. The Club Lounge is well appointed. The Rooms, particularly all of the 01 to 04 numbers are spacious and have a view of the sports facilities and the mountains beyond. Staff was accomodating, restaurants were slightly above average.
March 12, 2013
Rated 3 out of 5 by WRDC March in the Valley
My room had air that didn't work so the first night was too hot ... had totry and sleep with the arcadia door open. The second night they had the air working, but it wouldn't turn off, so about froze all night. the bed in the room was not comfortable at all either. I stay here all the time and this was hands down the worst experience ever here. And it cost me $180 for the night !!!!
March 11, 2013
Rated 2 out of 5 by notgood The Hotel is not up to SPG Statndards
I was very dissapointed. No staff seemed present. There was no parking or valet present at any time I was at the hotel. Staff on check in was not very friendly and told me I was not entitled to an upgrade!
March 11, 2013
Rated 4 out of 5 by crew Hotel is good--management needs to be more attentive
I stopped by the evening before my departure--requesting if I should reserve a cab for the trip to the airport. I was assured by folks at the front desk several times, "we always have several cabs waiting" and it was unnecessary to make a reservation. The NASCAR event was in town and it was obvious many guests would depart the morning after the race. When I went to the lobby at 7:30am I was told NO cabs were available. It is common sense when managing a large departure of guests--probably leaving around the same time after a big event may require better transportation planning. The bell captain, Effron was very good and really tried to help--the manager was rather callous. Thanks for listening and improving for next time.
March 5, 2013