Rated 3 out of 5 by jjbm Stained Sheets
My family and I stayed at the hotel on 4-27-13 and got into our room late. The next morning we noticed the bed my kids slept in had what looked like blood stains on the sheets, when we told the person at the front desk they acted like it was no big deal.
Other than that the hotel was clean.
April 29, 2013
Rated 4 out of 5 by 1stinventor Check your bill!
Staff excellent, rooms very comfortable, but both the desk & restaurant overcharged us on 3 SEPARATE OCCASIONS. Rest. also added an 18% gratuity on our party of 4 w/o telling us when delivering our check. I can excuse 1 occasion, maybe 2, but NOT 3. Can't recommend b/c of those incidents.
August 12, 2013
Rated 3 out of 5 by SAK63 Was an OK Hotel
Service was fair -- found that I had to call for housecleaning 3 of the 4 days it was required for by 4pm they hadn't cleaned the room and when they came to clean it did a rushed and mediocre job. Lounge food wasn't filled when it was empty. Front desk staff was hard to get a smile from.
February 11, 2013
Rated 3 out of 5 by leatha1960 Expensive, Pretty but SLOWW Food
I would like to see this hotel improve the access to the coffee pot for mornings. Maybe add a wet bar, or at least something substantially close to the water needed for coffee and a little wider for acoutriments.
August 3, 2014
Rated 3 out of 5 by Heywood No network television
I have probably stayed in hotels for 200 nights a year for the past 20 years and have never been in a hotel that did not have the three big networks (ABC, NBC, CBS) on their in room televisions. Also, seems pretty unusual that the coffee shop in the hotel doesn't open until 7:00am.
March 4, 2014
Rated 4 out of 5 by Mercy Hotel has friendly staff
My starwood room was great. The staff was great. NO SHUTTLE SERVICE from AIRPORT to HOTEL. BANQUET service ran out of food and short of staff. No shop at the hotel to purchase small items you can't ck on the -plane. The gym was great, distance to shopping OK if you have rental car.
April 14, 2013
Rated 3 out of 5 by Debcolorado Needs some updating
The hotel room was clean and neat, but needs some updating all around. The pool area was terrible. The cushions on the chairs were disgusting. We had to cover the whole chair with towels in order to sit down. The spa was dirty and the whole area looked abandoned. The slide was fun.
October 11, 2012
Rated 5 out of 5 by melody236 Quality Experience
Overall this was a great stay. The staff was incredible, friendly and very helpful. The fish tacos are to die for (especially out at the pool). The only down points were the facilitates need a bit of an update. Otherwise fantastic place to hang out for the weekend.
May 27, 2014
Rated 4 out of 5 by Lily55 Great location for day trips around Phoenix
I go to Phoenix every March for Spring Training Baseball, and this Sheraton is in the perfect location to make the trip to all of the ballparks. The staff is very friendly and knowledgeable, and the food in the restaurant is reasonable and delicious. I will stay here every year.
March 18, 2013
Rated 4 out of 5 by zzzzzzzz Good location for my needs!
This hotel has good club room. The features of the hotel were good. Had arrived later in the evening and had a bite to eat at the Bar. Services was friendly and the food was good. I would recommend this hotel to others for a good location to all other areas of the city.
April 6, 2014
Rated 5 out of 5 by SoCalTravelers Nice Hotel has something for everyone
The hotel is very nice and the rooms are spacious. There is pools and other recreational areas for family fun. Price was very reasonable and it was clean.
The room doors need to be adjust to not slam was the only down fall I experienced.
I will stay here in the future.
November 13, 2013
Rated 5 out of 5 by Joe80 nice hotel
I would give a 10/10 if wifi was free. For the rest, it was perfect: well located, very confortable, free parking, nice gym... We were in Phoenix for the Baseball Spring training and hockey, and all the stadium were close from the hotel. I highly recommend this hotel.
March 12, 2014
Rated 4 out of 5 by Lucky5 Beautiful Resort
I went to the restaurant twice for dinner. Very slow service, inattentive to customers. However, the food was very good.
August 24, 2014
Rated 3 out of 5 by ManOnVacation Some problems
What I love about this hotel most of the year in sunny Phoenix is the great pool that is as good, and usually a lot less crowded, that any resort pool. This stay was in December and so I did not have occasion to visit the pool. I was upgraded to a Club room as I have been in the past but the Club and my room had some failings.
The main disappointment was the bed itself, which I count on with Sheratons to be great. My bed , however, was worn out and springy. Since I arrived at 2am exhausted I didnt really have time or energy to move rooms . The club was also disappointing so while I appreciated the upgrade, I would not pay for it in the future. The door was propped open with the unsightly service cart when I was there, and the host did not greet anyone, but seemed more like a busboy just cleaning up and restocking the fruit which horribly inadequate. The bathrooms, the carpets, and the hotel in general were all looking tired and grey and in need of update.
OK if you need to be in this part of town, but not my top choice.
January 2, 2013
Rated 5 out of 5 by mamastud Lots of activites
This hotel has a water slide, volleyball, basket ball, and tennis. It is a fun place for a family get-a-way. It has a nice big pool and a very friendly staff too. The water slide was not opened very much and the pool was a little too warm, but otherwise great.
September 4, 2012
Rated 3 out of 5 by kpbarbee Long Check In Time
Only one person was working the front desk when I checked in. I waited 28 minutes and didn't receive a "hello" or "Sorry for the wait."
Room didn't have a refrigerator. Corridors had no directional signs, so finding the room was a matter of trial and error.
January 20, 2014
Rated 2 out of 5 by Sherry12 Sheraton Glenndale AZ
Not the best room...it had mold in the bath room and the ceiling looked filthy. The first room we moved due to road noise and the curtains were not hung and looked like they were falling down. I would not go back. The pool was never cleaned, leaves floating.
May 6, 2013
Rated 5 out of 5 by pneelie Staff was very helpful and accommodating.
Had to leave another nearby hotel due to the reeking perfume smell all over the building that was making me sick. Front desk manager was very helpful and took me to check out a room, which was fine. I do wish they had rooms without down beading, though.
March 4, 2014
Rated 4 out of 5 by Phoenixtrip Home away from home.
I found this hotel to be very suitable for my comforts and needs away from home. The staff were extremely accomadating and friendly. The location seemed to be surrounded by very busy streets, which I sometimes found hard to enter the hotel grounds.
January 12, 2013
Rated 5 out of 5 by Hardin11 Updated hotel
I have not stayed at the Cresent in quite a while. Very surprised to see the updates. The room I stayed in was large, newly furnished, clean and very quiet. The grounds of the hotel are beautiful. Wish I could have stayed to enjoy it!
May 13, 2014
Rated 4 out of 5 by Joe2 Much Improved
Use this hotel frequently and it has markedly improved. The staff has always been excellent- friendly, courteous and competent, but the linens and bath products have been upgraded and the food from Room Service has improved by quantum measures.
September 19, 2012
Rated 3 out of 5 by townjcvt Nice surprise...
I was pleasantly surprised to see that the Fitness Center was well-stocked with towels, wipes and hand cleaner...and all equipment seemed to be in working order. This was a significant improvement over the past few months. In addition, Marcellino delighted me with his sincere interest in my enjoying my stay at the Crescent. It was unfortunate that the sink didn't drain, which begs the question whether the housekeeping staff is provided a checklist to confirm a room is fully ready to be released or if they don't actually turn the faucet on to clean sinks between guests. I assume it is the former, as I rode in the elevator with a group of young businessnmen who we're complaining about their experience, including one gentleman who discovered his room had no TV when he arrived. I shared with them that the Crescent used to be much differently managed, and that I hoped previous levels of service excellence would be restored at some point...they did not seem inclined to bet on future change and likely unwilling to try the Crescent again in the future.
February 21, 2014
Rated 2 out of 5 by BOAT1 Frontdesk staff on duty Feb 23 night was rude
Asked for room with view gave worst possible
asked for complimentary water told to buy from vending machine first, after telling downtown sheraton gives free water sent two bottles.
Did not give breakfast coupons which was part of deal
March 3, 2014
Rated 4 out of 5 by rod1951 Needs some outside the room cleaning
Room was very clean but the outside of the room needed some attention. We saw the same starbucks water cup on the table on the first floor outside the elevator for 3 days.
The parking lot had trash from the local fast food businesses.
February 18, 2014
Rated 5 out of 5 by Telley Exceptional
With all the resorts in Arizona, and I've stayed in many as my husband is a golfer, we love the Crescent. It has everything you need and more, especially with children and the water slide, tennis courts, and basketball area.
April 16, 2014
Rated 3 out of 5 by bear21 false adverstising and needs improvement
I recently stayed here because we were moving my daughter into college. I was surprised about how reasonably priced it was and I guess you get what you pay for. I booked with Sheraton because they are a reputable name in the hotel industry and because they said they had queen beds (the other hotels in the area only stated double). However, I was very disappointed. The website claims that they have queen beds, not so. These beds are the double beds if that. When I talked to the front desk in regards to the size of the bed, they told me that they are not traditional size queen beds, but are specially made for the hotel a bit smaller!! This to me is false advertising! Also, we had to change rooms three times. They claim they are smoke free, but our first room smelled like smoke. The second room we went to we had to change because it obviously had not been cleaned well and there was a big spider/spider web on the ceiling that when they came to kill the spider, several baby spiders dispersed onto the ceiling. The third room finally was moderately satisfactory and we were tired of changing rooms! The lobby is very nice and I will say the staff is extremely friendly and accommodating. The hotel is definitely older and needs updating and if they claim to have queen size beds, then get them.
September 1, 2014
Rated 4 out of 5 by Elrod Clean And Courteous
Staff was very nice food was good, bartender makes excellent drinks. Always came back to a spotless room after our days out and easy access to I17 freeway. Only downside would be the surrounding neighborhood not the greatest.
January 22, 2014
Rated 4 out of 5 by EventPlanner2014 This hotel has excellent services and amenities
The quality of services and amenities at this hotel is always excellent. I have found the staff to be efficient and helpful. I would highly recommend.
July 23, 2014
Rated 2 out of 5 by Brew5 Needs updating
Hotel is clean however the furniture is in some serious need of attention. Couches and chairs have frayed upholstery, carpets are worn and the whole hotel has a musty odor. Not what I would have expected from a Sheraton.
July 30, 2012
Rated 2 out of 5 by outoftown14 Needs improvement
The lavatory drain was nearly stopped up. The stopper on the tub did not plug properly so no bath was possible. The rooms all face a very busy avenue that is loud. I was awakened by a sirens from police and fire trucks.
January 25, 2014