Rated 5 out of 5 by QueenCreek New Year's Eve stay - water slide - Castles N' Coasters
This stay was part a last-minute New Year's Eve getaway for my family. And if it wasn't for Jennifer at the front desk/reservations, it wouldn't have happened. I booked 2 rooms and Jennifer upgraded one of my rooms to the Parlor Suite. The dual-room suite was clean and spacious. Our family of 7 and our guests of 6 were able to comfortably enjoy the Parlor area.
We spend most of the day and rang in the new year at Castles N' Coasters. My kids and their friends LOVED it. Then the following morning my 7-year-old son and I enjoyed the hot tub and then we asked the service desk if someone would turn on the water slide. So my son was able to enjoy that for a good half-hour. Yes, the water was warm enough.
The Jennifer at the front desk was very helpful in the morning helping us with the breakfast buffet. Bacon and sausage and eggs were very good. And the attendant in the Club Lounge (forget her name) was awesome. They ran out of appetizers but she accommodated me and was able to order more.
Some of the best service and perhaps THE best SPG Platinum recognition I've ever had.
January 4, 2016
Rated 3 out of 5 by edintempe NYE Party
Even though my room was clean I found it to be very dark, the walls were a dark color and when I open the curtains and turned on all the lights I had a hard time reading unless I stood by the window. I turned on the heat and it was a bit noisy but worked well. I went to take a shower and the water pressure on the cold side was weak so I had to shower a little hotter than I would like to. Door hinge was lose and so was faucet on sink.
All of these I consider minor but it seemed that there is a lack of maintaining the rooms.
January 2, 2016
Rated 5 out of 5 by Domans Pleasant suprise
We have been so happy and pleasantly surprised with this amazing hotel.!! We did not know about their 5 mile radius shuttle service. We did not rent a car for our vacation and planned on doing Uber for our day trips..! What an amazing service with even more amazing staff to take us places at no charge! (We did tip however) which was better than uber. The staff is so wonderful and the facility itself is a 4 STAR in our book! Great pool and HOT TUB! The fitness center is immaculate with raquetball courts and many other amenities!!
We will definitely return to this location!!
Thank you staff !!!
December 27, 2015
Rated 5 out of 5 by Jackie27272727 Great!
Front desk staff was nice. They upgraded me to club level for free so I was able to check out the club which wasn't bad.
December 24, 2015
Rated 5 out of 5 by robfromflorida Best Staff!
I've chosen the Sheraton Crescent as my hotel of choice nearly 40 times this year. Why? Simple; the staff is world class and the service is second to none.
From the moment you arrive and are greeted at the front desk by Traci, Cynthia, John, Btrett, Jennifer, Amber, Amelia, Steven... You know that you're in a special place. They always have a smile and can do attitude. It's welcoming at its best!
The food and beverage staff is friendly and reliable; Osiel, Daryn in the bar; Kelvin, Jose and Theresa in the club lounge all do a fantastic job in recommending items, and serving to the highest levels.
The GM, Frank has taken this facility (which has all the amenities you'd expect in a four star hotel) and turned it into an outstanding destination. Because of the people!
Whether you're a business traveler in town, or a team participating in a tournament or on vacation, the Sheraton Crescent should be your one choice!
November 20, 2015
Rated 5 out of 5 by Sharon2306 Fabulous location
This hotel is located in the center a few visiting locations. If you want to sight see this is the place to stay. The beds are so comfortable you don't want to get out of them.
November 9, 2015
Rated 2 out of 5 by DrTvisitingAZ Poor Customer Service
I thought I would give this hotel a second chance. It seemed that this was as poor or worse. The food in the hotel is lack luster with little or no taste as far as the morning buffet. Room service was similar. The hotel was renovated months paste which is very nice but the customer service and followthrough are absent. Staff doesn't seem to take pride in their work or just plain smile when engaging guests. I found this to be true of the maids, waiters and waitresses, and even the front desk after 11 PM. This was the third time I have been here out of necessity and I probably will never return.
October 17, 2015
Rated 5 out of 5 by FamilyTime2015 Great Family Stay on Vacation
The associate that helped us at the Front Desk Wissal ensure that we got a great room upon check in. I highly recommend this hotels for families on vacation. The water slide feature is more fun than it appears on the website. Our kids (7 & 12 years) kept on it for over 2 hours straight (no kidding). This hotel is centrally located to shopping, restaurants, Scottsdale, amusement parks (across the street), Cardinals football stadium. Even the drive to Sedona is convienent since this hotel is located on the North end adjacent to I-17. The suites are amazing and worth the extra cost (if you can afford it). We have officially made this hotel our new get away. I hope other families enjoy this location as much as we have. Lastly, thank you again Wissal for making our stay memorable.
September 28, 2015