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Rated 3.8 out of 5 by 267 reviewers.
Rated 5 out of 5 by "IF YOU ARE GOING FOR THE SLIDE" I have stayed there 10 nights in the last 2&1/2 monthes and the slide has been broken for 6 of those nights. My 5 year old thinks the Sheraton Dosent like us cause the slide is always broke. That little coment kept me smiling (and from snapping on the staff, and the fact I know it isnt there fault cause I have stayed there SO MUCH) My daughter is so use to the slide being broke she makes better of it then I do.(maybe because she isn't shelling out the $ oh kids) And that was after I called that day to make sure it worked because it was just broke 2 weeks before, and i was checked in by the front desk they know me, knew we we're there for the slide, checked me in then told me it was broken. So anyway fast forward two weeks to this stay. I called to make sure slide worked. Tracy at the front desk told me it was. So I made my reservation checked in at 3 went out to see for myself if the slide was working it was. My daughter got there after school. We went across the street for fudruckers came back got swim suits on, went down it was about 445 one of my friends was ahead of me and said the slide is broken. Haha of corse I thought he was messing with me. But no it was broke. So I went to the front desk to ask why, she was kinda proud of herself to tell me it wasent the slide broken it was the Handel to get out of the pool. OH here Is we're I think my 5 year old is smarter then me. She says daddy that has been broke since we started coming here, it always moved back and forth I was like ya daughter I forgot. cause the last few times we been here the slide has been broke. So I had forgot about the pool handel that swayed right to left a couple of feet. Now here is we're I know my 5 year old will be smarter then me one day. She says daddy why didn't they fix it befor when they knew it was lose, So kids don't have to miss out on fun? I said I don't know baby maybe no one has told them it has been lose all this time,just like we never have told anyone it was lose. Then she said daddy there is always someone down there in the morning they know it was broke. Haha kids how smart they are Anyway that is when she told me maybe the Sheraton Dosent like us. Anyway I for sure want to give a shout out to, Tracy Wayne And the other front desk person that made me feel like we were old friends talking about one of our kids messing up in school (broken slide) that morning. Also a shout out to John at the front desk who delt with a angry daddy the first time we stayed and the slide was broke for the 3 nights and 4 days we were there. So basicly if you are going for the slide call to make sure it works. And when you get there and it works make sure you get right to using it cause, you may leave and come back and it is broke. August 29, 2015
Rated 4 out of 5 by Average Sheraton Location This was an average Sheraton experience. Was here for two weeks for work. There was a random elliptical in my room (I probably should have used it lol). There was also random items stored in the hallway near my room (chairs, small refrigerators, etc). Other than that, this was just an average hotel. The outdoor patio was fantastic. August 21, 2015
Rated 5 out of 5 by Wonderful Visit for our OES Convention We enjoyed our accommodations. A Shout Out goes to our Service Provider Griesleds; she was amazing and made us feel so comfortable and welcome. Great work and thank you for begin so good at what you do. She was in and out like a flash and was so hospitable. That made our stay a wonderful experience. August 9, 2015
Rated 4 out of 5 by Comfortable I slept very comfortably at this hotel! June 29, 2015
Rated 5 out of 5 by Love this Hotel & Staff!! We attended an event at this hotel this weekend June 12-14, 2015. Everything was perfect from check-in to check-out. The room was great. It was impeccably clean and quite large. There was complimentary water, coffee and tea. The staff was great...extremely helpful & friendly. While I was at an event, my wife went to the pool on Saturday with her friend. It was very clean with lounge chairs, tables and cabanas. There was a cafe/lounge at the pool offering food and drink. The staff there were both terrific, helpful and accommodating. The restaurant food was wonderful. My wife's favorite was the Arizona Citrus Salad but there were many other delicious items that we and our friends ordered. No one was disappointed with quality, taste, or quantity. The breakfast was great with buffet or individual meal options. The restaurant staff was extremely attentive (especially Jose). They were always checking to make sure we were happy and not in need of anything. The event meal was fantastic. They served 500 people and did it beautifully. The food was hot and tasty and not dry or over-cooked. Our waitress was the best. She was very attentive and immediately brought anything that we requested. What a wonderful place to have an event. We will certainly visit this hotel again just to relax and enjoy the property and everything they offer. June 14, 2015
Rated 5 out of 5 by Last minute hotel needs We needed a place to stay at the last minute - our house was being painted and we needed to leave. Brett was extremely helpful and understanding and got us a delightful room on the 7th floor which included the Lounge w/ continental breakfast plus more. Exactly what we needed. Everyone was very helpful. We most definitely will stay there again. May 31, 2015
Rated 5 out of 5 by family fun Kids had a blast at the pool, waterside, and watching the dive in movies Friday and Saturday nights. Big amusement park/mini golf/arcade nearby. Staff was friendly and helpful. I lost an item and front desk staff went out of her way to return it. May 25, 2015
Rated 3 out of 5 by Missing Package On Tuesday, March 24, my wife and I checked into the Sheraton Crescent Hotel in Phoenix, Arizona. We actually had two rooms; our daughter and son in law were with us. On Monday, March 30, I took a Federal Express box (packed with clothing) that we received from the front desk back to the front desk to be shipped back to Michigan. The lady that took the box, address and information assured me it would be shipped. She was a short lady with short hair. The charges were to be added to my credit card. We never received the package. I called out to the Crescent on Thursday, April 8, to inquire about the Federal Express package and spoke to a lady, I believe her name was Cynthia. She took my telephone number and promised to return my call after trying to find the package. On April 13, I sent an email inquiring about the package. No response from Sheraton Crescent. I called again on April 18 and left a message on the manager's voicemail. No response as of today, April 29. We were treated well when we were there. Now we are not worthy of a response. April 29, 2015
  • 2015-09-01T11:47:13.344-05:00
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