Rated 2 out of 5 by outoftown14 Needs improvement
The lavatory drain was nearly stopped up. The stopper on the tub did not plug properly so no bath was possible. The rooms all face a very busy avenue that is loud. I was awakened by a sirens from police and fire trucks.
January 25, 2014
Rated 4 out of 5 by Elrod Clean And Courteous
Staff was very nice food was good, bartender makes excellent drinks. Always came back to a spotless room after our days out and easy access to I17 freeway. Only downside would be the surrounding neighborhood not the greatest.
January 22, 2014
Rated 2 out of 5 by Chharles Why I wont stay at Sheraton Hotels
When I checked in to the Sheraton Crescent Hotel on January 16th 2014,
the front desk clerk asked if I wanted to participate in the “Make a Green Choice” program, and I declined. During my entire stay, I did not hang the “Make A Green Choice” card on my door. However, I called and requested house keeping services. They acknowledged my request but never sent anyone to clean my room.
On Friday January 17th 2014, I called Room Service at 05:15 AM to order Breakfast.
The Sheraton Customer Service Rep very rudely stated “LISTEN TO ME, WE DON’T TAKE ROOM SERVICE ORDERS BEFORE 6:00 AM” and abruptly hung up.
What was most appalling was that your guests were provided with and expected to use paper and plastic cups. I felt that it was pretty tacky on the part of Sheraton to provide these items in a room where the rates exceed $200.00 per day.
After all is said and done, I realize that I should have make reservations with Marriot where you really are treated as a guest and not a pariah. Incidentally this is not the first time that I stayed at Sheraton. I stayed with you this time last year and was satisfied with the services provided. However what a difference a year makes.
January 21, 2014
Rated 5 out of 5 by Champ99 Hotel is easy to get around in.
This is the third time we have stayed here. They bent over backwards doing anything they could for us. Thanks.
January 20, 2014
Rated 5 out of 5 by PedalSteelMan A Good Surprise in Phoenix
Attended a 3 day music conference. Facilities, staff, service for the event were flawless. Hotel was a class act. Food in the Indigo was excellent. Wish the Coyote stayed open later for the starbucks coffee but the starbucks coffee in the room took care of both morning and afternoon. Grounds were a pleasure to relax.
January 20, 2014
Rated 3 out of 5 by kpbarbee Long Check In Time
Only one person was working the front desk when I checked in. I waited 28 minutes and didn't receive a "hello" or "Sorry for the wait."
Room didn't have a refrigerator. Corridors had no directional signs, so finding the room was a matter of trial and error.
January 20, 2014
Rated 5 out of 5 by Anois08 Great stay
I had a great stay at the Sheraton Crescent. Clean rooms, helpful staff, and Indigo restaurant was DELICIOUS! Will come back on my next trip to Phoenix.
January 13, 2014
Rated 2 out of 5 by Unhappy2222 This hotel has ver poor service
This hotel lacked any quality service other than a clean room. The desk staff is very slow, the restaurant service is very lacking and all admitted by management. Why not fix what you know?
January 13, 2014
Rated 4 out of 5 by Myfeedback Great Hotel
I think this is great hotel. Good amenities, excellent service, rooms are clean. I stay here regularly, a few times per months when in Phoenix area. My only complaint is I was surprised to see the treadmill is still not operational at my last visit. This is going on 3 months. There are two treadmills, one doesn't work (again several months) and the other is making a large noise and is likely going to break. It is preplexing because I regularly see staff in the fitness center, and the center itself is spotless. They do a great job. Maintenence of the equipment needs to improve. Other than that, no complaints and this is a great hotel.
January 10, 2014
Rated 3 out of 5 by richlupe food charged. what was boucher for?
Called to speak to manager. They never returned call. Charged for breakfast.
January 4, 2014
Rated 5 out of 5 by BaylorFan Really comfortable rooms
Beautiful hotel on inside. Rooms appear to have been upgraded recently for appearance and comfort. Best convenience was multiple outlets on nightstands and desk for plugging in all our electronics.
January 3, 2014
Rated 4 out of 5 by FakeName Description of room was a little off.
Overall room was comfortable and staff was friendly. Room door closed loudly and would echo throughout the hallway. The room was not listed as handicapped but the bathroom was described as wheelchair accessible, which was true, but the shower was not. A little misleading if someone needed the shower to be as well.
December 29, 2013
Rated 3 out of 5 by Fredfred Could be fun in the summertime
Front desk associate had alcohol on his breath. Power went out in the middle of the night for a short time. Front sliding doors to lobby need to be adjusted. They grind and make a lot of noise when opening. Tried to use pool around 11 am and staff closed it for cleaning. They could have cleaned earlier when less people were eager to use the pool.
December 28, 2013
Rated 5 out of 5 by ZooMan Accomodating Staff
I stayed at your hotel November 10 - 14 ,2013. Tuesday (12th) I came down with the flu. Wednesday morning when I asked your manager for the nearest place for me to get some chicken noodle soup and otc flu medicine he called the chef only to find out the soup was on the menu for the next day but volunteered that he would send someone after these items and then sent them to my room. By Thursday morning I was better.That's taking care of your guests. Great job and thank you.If I make it back to Phoenix I would stay there again.
December 12, 2013
Rated 5 out of 5 by ACSheraton This hotel was closer to our relatives in Phoenix.
I was upgraded to the club lounge, however, at check-in there was plumbing problem with the room. I was on the 5th floor with access to the Club Lounge. The Club Lounge was convenient for my morning continental breakfast with cereal. The service overall was excellent. My husband used the restaurant for breakfast, and he enjoyed his meals.
December 9, 2013
Rated 1 out of 5 by MadDawg Heat?
When I arrived I was informed that I had been upgraded to a suite. I was impressed with the size of the suite, it was clean and appeared fine. It wasn't until I tried to turn the heat on in my room that I had a problem. It blew cold air all night. I called and reported it before leaving the next morning and also informed someone at the front desk my bedroom TV did not get good reception. The TV was fixed but I never did have heat in room #258.
December 9, 2013
Rated 3 out of 5 by Scottomatic Decent, but Missing Business Traveler Basics
Nice enough decor and cleanliness, but missing prompt attention and structure for biz traveller (i.e business kiosk is in the bar area w no wall and 20 feet away, low staffing level, no free breakfast, not even continental. Nothing like what I've experienced at all levels of the other brand I stay at. They appear focussed on wedding events and have several large conference rooms.
December 9, 2013
Rated 4 out of 5 by RachelleG Enjoyed the stay but....
The evening was very noisy where a young child from across the hall consistently ran from his room to another slamming doors or knocking on doors to get in. It was very disruptive. And as I left my room at 8 am for a business meeting, I found that the routine had now continued however this time, it was a young woman running between two rooms. If it were not for that experience, I would have ranked the stay higher
December 8, 2013
Rated 5 out of 5 by Ronald21 Restaurant
Restaurant service and food was excellent. Everyone was friendly and the food was excellent.
December 6, 2013
Rated 1 out of 5 by eric42 The worse hotel ver
The staff was rude inconsiderate use the pass key when sign on door breakfast was awful eggs runny sausage grease will never stay here again and will and have told family and freinds
November 26, 2013
Rated 1 out of 5 by LP27 The worst experience in hotel stay ever!!!
Here are the facts of my recent stay:
1. They did not have 2 beds in room per reservation, finally they provided a handicap accessible room
2. Another lady on our team had same issue checking in right behind me and was upgraded to club level.
3. Rooms clock time was incorrect and only engineering can fix it.
4. We called 6 times for engineering over 3 days to fix TV as every time power was turned off the TV would not access whatever provider u have.
5. 1 roll of toilet paper
6. Front desk only wanted to blame issues on renovations and local cable provider or move us to another room.
7. We will never stay there again and will recommend to other soccer teams not to either
November 19, 2013
Rated 4 out of 5 by Wilma13 Stephen the bartender is terrific
Stephen, of Hungarian descent, was a wonderful and attentive bartender. He was always elegant and professional in deportment, excellent in mixing cocktails, efficient and unobtrusive with service. And when we pressed him to say a few words about his past, he was astonishingly modest about his extraordinary journey from the Old Country to the US.
November 18, 2013
Rated 2 out of 5 by zked This hotel needs upgrades
The WIFI service was inconsistent in the meeting room (Crescent) area and continuously dropped - causing me to lose client information in mid transaction. The first staff person I asked about the issue said he "would take care of that" and I never saw him again. The remainder of the staff was extremely helpful and friendly.
The hot water in the shower never became hot and the surface of the shower/tub is slippery to the point of danger.
Those plastic/rubber sheets are in no way comfortable.
November 15, 2013
Rated 2 out of 5 by Eliza7 4th floor smells like Las Vegas cassino.
I was confused if you can or cannot smoke in the facility. The 4th floor, room, sheets, everything smells like smoke.
Room is not exactly clean. Room service takes the trash out, change a few towels and barely makes the bed.
The gym was greasy and dusty. No towels available.
My sink was clogged, room #450. The shower water doesn't get hot - just a little worm and I felt cold.
I was working, leaving early and arriving late and didn't want to pack and change rooms in the middle of the night - and I figurede new room iouldn't be very different.
November 15, 2013
Rated 5 out of 5 by SoCalTravelers Nice Hotel has something for everyone
The hotel is very nice and the rooms are spacious. There is pools and other recreational areas for family fun. Price was very reasonable and it was clean.
The room doors need to be adjust to not slam was the only down fall I experienced.
I will stay here in the future.
November 13, 2013
Rated 2 out of 5 by Oallain8 Missed many amenities that most SPG hotels have
No valet parking; you have to park your car in a shady garage (one that didn't take responsibility for anything that happened to your car).
November 12, 2013
Rated 4 out of 5 by sailorstl Hotel is nice - wireless internet service undependable - outrageous cost for phone calls
Outrageous $2.00 charge per call for a 1-800 phone call. There was supposedly a nondescript card that had that information on the desk in the room, but I did not see it.
Very poor wireless internet service. It was down two of the four nights of my stay.
A sign in the elevator indicated that the hotel coffee shop opened at 6:00 a.m. but when I went to get breakfast on my check-out day, the sign at the entrance to the restaurant said it didn’t open until 6:30 a.m. – no breakfast for me that morning.
November 8, 2013
Rated 2 out of 5 by SPGGuest91 Subpar
The hotel had signs that it was going through renovations, but I didn't actually see any work being done. It was just old and frankly worn down.
The front desk was never staffed with more than 1 person, which made checking in about 30 minutes to get through the line. Any minor question took forever because there was always someone in line.
The room was never cleaned by housekeeping. I was there 2 nights.
The only saving grace was what appearred to be a maintenance employee who was very helpful when I asked for directions to a group lunch out on the patio.
November 7, 2013
Rated 5 out of 5 by NateUSMCRet Great for a short get away
This Sheraton Crescent was a great place for me and my love to get away from the kids and work for the day. It had a very warm welcoming community feel as we came in. I beleave Steave was the name of the bar tender at the lobby bar. He was so very helpful in the picking of what to eat. Thank a lot Steave.
October 31, 2013
Rated 1 out of 5 by PhoenixSingle Locked out three times!
I was locked out of my room #616 three times. Twice in the middle of the night and once when I was even trying to check out. This place was not worth the hassle.
October 30, 2013