Rated 5 out of 5 by robfromflorida Best Staff!
I've chosen the Sheraton Crescent as my hotel of choice nearly 40 times this year. Why? Simple; the staff is world class and the service is second to none.
From the moment you arrive and are greeted at the front desk by Traci, Cynthia, John, Btrett, Jennifer, Amber, Amelia, Steven... You know that you're in a special place. They always have a smile and can do attitude. It's welcoming at its best!
The food and beverage staff is friendly and reliable; Osiel, Daryn in the bar; Kelvin, Jose and Theresa in the club lounge all do a fantastic job in recommending items, and serving to the highest levels.
The GM, Frank has taken this facility (which has all the amenities you'd expect in a four star hotel) and turned it into an outstanding destination. Because of the people!
Whether you're a business traveler in town, or a team participating in a tournament or on vacation, the Sheraton Crescent should be your one choice!
November 20, 2015
Rated 5 out of 5 by Sharon2306 Fabulous location
This hotel is located in the center a few visiting locations. If you want to sight see this is the place to stay. The beds are so comfortable you don't want to get out of them.
November 9, 2015
Rated 2 out of 5 by DrTvisitingAZ Poor Customer Service
I thought I would give this hotel a second chance. It seemed that this was as poor or worse. The food in the hotel is lack luster with little or no taste as far as the morning buffet. Room service was similar. The hotel was renovated months paste which is very nice but the customer service and followthrough are absent. Staff doesn't seem to take pride in their work or just plain smile when engaging guests. I found this to be true of the maids, waiters and waitresses, and even the front desk after 11 PM. This was the third time I have been here out of necessity and I probably will never return.
October 17, 2015
Rated 5 out of 5 by FamilyTime2015 Great Family Stay on Vacation
The associate that helped us at the Front Desk Wissal ensure that we got a great room upon check in. I highly recommend this hotels for families on vacation. The water slide feature is more fun than it appears on the website. Our kids (7 & 12 years) kept on it for over 2 hours straight (no kidding). This hotel is centrally located to shopping, restaurants, Scottsdale, amusement parks (across the street), Cardinals football stadium. Even the drive to Sedona is convienent since this hotel is located on the North end adjacent to I-17. The suites are amazing and worth the extra cost (if you can afford it). We have officially made this hotel our new get away. I hope other families enjoy this location as much as we have. Lastly, thank you again Wissal for making our stay memorable.
September 28, 2015
Rated 3 out of 5 by Jessica53 Incompetent staff
This hotel comes off rather fancy and elegant but most of the staff are snotty and rude. I also wish they would fix their menus. Each room has a menu if you want to order but the page with wine says wine and desert menu. Dessert is with 2 s's but they have desert. It makes me laugh that they haven't fixed the spelling yet. They are incompetent because I have mentioned the spelling error before. The rooms are descent and their blow driers don't blow much air or hot air. Other than that the hotel is fine to stay at.
September 13, 2015
Rated 5 out of 5 by phoenix15 great stay
Amelia is the best front desk clerk I have ever dealt with. I called before my stay and talked to her and was very impressed by her friendly yet professional manner. Then, when I checked in the next day I had the pleasure of meeting her in person. She is sharp!
Hotel is beautiful with a large pool. Outlets in our room needing updating badly but overall we loved the place. Coffee cafe needs to stay open later for those of us needing a pick me up before dinner :-)
Very impressed with the staff in this Sheraton! WOW!
August 31, 2015
Rated 5 out of 5 by Wynter "IF YOU ARE GOING FOR THE SLIDE"
I have stayed there 10 nights in the last
2&1/2 monthes and the slide has been broken for 6 of those nights.
My 5 year old thinks the Sheraton Dosent like us cause the slide is always broke.
That little coment kept me smiling (and from snapping on the staff, and the fact I know it isnt there fault cause I have stayed there SO MUCH)
My daughter is so use to the slide being broke she makes better of it then I do.(maybe because she isn't shelling out the $ oh kids)
And that was after I called that day to make sure it worked because it was just broke 2 weeks before, and i was checked in by the front desk they know me, knew we we're there for the slide, checked me in then told me it was broken.
So anyway fast forward two weeks to this stay.
I called to make sure slide worked. Tracy at the front desk told me it was.
So I made my reservation checked in at 3 went out to see for myself if the slide was working it was. My daughter got there after school. We went across the street for fudruckers came back got swim suits on, went down it was about 445 one of my friends was ahead of me and said the slide is broken. Haha of corse I thought he was messing with me. But no it was broke. So I went to the front desk to ask why, she was kinda proud of herself to tell me it wasent the slide broken it was the Handel to get out of the pool. OH here Is we're I think my 5 year old is smarter then me. She says daddy that has been broke since we started coming here, it always moved back and forth I was like ya daughter I forgot. cause the last few times we been here the slide has been broke. So I had forgot about the pool handel that swayed right to left a couple of feet.
Now here is we're I know my 5 year old will be smarter then me one day.
She says daddy why didn't they fix it befor when they knew it was lose,
So kids don't have to miss out on fun?
I said I don't know baby maybe no one has told them it has been lose all this time,just like we never have told anyone it was lose.
Then she said daddy there is always someone down there in the morning they know it was broke.
Haha kids how smart they are
Anyway that is when she told me maybe the Sheraton Dosent like us.
Anyway I for sure want to give a shout out to,
And the other front desk person that made me feel like we were old friends talking about one of our kids messing up in school (broken slide) that morning.
Also a shout out to John at the front desk who delt with a angry daddy the first time we stayed and the slide was broke for the 3 nights and 4 days we were there.
So basicly if you are going for the slide call to make sure it works.
And when you get there and it works make sure you get right to using it cause, you may leave and come back and it is broke.
August 29, 2015
Rated 4 out of 5 by Michael30 Average Sheraton Location
This was an average Sheraton experience. Was here for two weeks for work. There was a random elliptical in my room (I probably should have used it lol). There was also random items stored in the hallway near my room (chairs, small refrigerators, etc). Other than that, this was just an average hotel. The outdoor patio was fantastic.
August 21, 2015