Sheraton Suites Tampa Airport Westshore

  • 4400 West Cypress Street
  • Tampa,
  • Florida
  • 33607
  • United States
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Rated 3.8 out of 5 by 412 reviewers.
Rated 2 out of 5 by What a disappointment For a sheraton I expected more. I had no internet in my room to do my work. I had to call front desk and tech support 8 times but it could not be rectified, I spent a lot of time at a macdonalds where internet is free and always working but uncomfortable and annoying. Parking was a joke. Although front desk did give me one night free, I think you should fire your tech support people and find a company that can fix the issue. March 12, 2014
Rated 3 out of 5 by Rooms were spacious On the plus side, the rooms were very spacious, and staff was fairly accommodating. On the negative side, we were charged with someone else's food bill to our room (we did not eat in the restaurant). All the Sheratons we have stayed at in the past had complimentary coffee available in the lobby every morning. This one charges $2 a cup. Hotel was full and one of the elevators was not working so it took a long time to get an elevator. There is wifi available in room but can only have 3 devices using it at once (there were 4 of us) and it was very slow. April 15, 2014
Rated 4 out of 5 by Close to airport Internet inside of room 718 did not work (inside of the bedroom) I end up using my phone all times. I stayed in another room on 8th floor on a past and internet did not work either. For one night only it was fine. Breakfast was good and Monica was very helpful. Celina from front desk as well. Shuttle to the airport is reliable and on time. Thank you April 14, 2014
Rated 4 out of 5 by Great service from the staff We stayed here at both ends as of a 10-day trip across Florida and were delighted. The kids liked the pool and there were a number of restaurants nearby. They were great to us with airport shuttle pick up at 1AM after both of our flights were delayed and also back in the morning to pick up our rental car. April 11, 2014
Rated 4 out of 5 by Good SPG Award Option Great location for the business traveler. Rooms are all suites and kept clean. I've stayed here off and on about once a year for the past 5-8 years and it seemed to me that one of the elevators by the front desk is ALWAYS broken. Very frustrating. Road work on I-275 can wake you up early (5am) in the morning with vehicle back-up alarms beeping. Staff is very friendly. April 9, 2014
Rated 2 out of 5 by Ac no good. 1st night staff not very helpful Ac had problems no one could fix it after 4 phone calls and 3 hours I went down stairs and instead of them going to check another room they sent me. The 2nd day the lady manager of housekeeping should some real concern and that made me feel more at ease. April 9, 2014
Rated 3 out of 5 by Great Hotel but Poor Internet connection! BE AWARE for Business Travelers. I always like Sheraton Suites. Always nice spacious with separate living room. My overall stay was excellent, the only problem was the internet connection every time i stayed in this hotel, This is was my second time staying in this Property. POOR internet connection INSIDE the bedroom in most rooms. If you using your comp/laptop in the living room, everything works fine, but if you bring your comp to your bedroom, you will lost all the connection. You even can NOT open yahoo or google page. Even my iPhone wasn't detect Sheraton suite wireless inside the bedroom. I was talking to technical support to resolve the problem for 15 mins, but they can't do too much until my last day of departure. For the Management / GM: Do our internal research, bring your laptop randomly to 5 rooms in your property and try connect the internet INSIDE the bedroom. I will bet, 4 out of 5 rooms, 100% guarantee that you will have poor, super poor internet connection. I was staying at room 818, check in 01/17 until 01/10, if you need to contact me, my contacts info, my spg file will be in your comp system. January 10, 2014
Rated 4 out of 5 by Office Manager Rooms were great, shuttle service was not always available. Food for our conference was not top quallity. April 9, 2014
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