Rated 1 out of 5 by Barracks82 This place is a dump
Unclean rooms and worn down decor was only a prelude to no one available in the dining room for breakfast. The buffet was terrible. The place features spotty internet connections and terrible TV reception and no one showed up to fix it. Without a doubt the worst Starwood property I have visited in the last 10 years.
February 22, 2014
Rated 2 out of 5 by Nevergoingback Won't Go Back Again
Toilets that run all night, refrigerators that make more noise than cars drag racing on the street, bathrooms so old that everything, and I do mean everything was falling apart...these are some of the reasons not to go back again. Room keys that did not work and elevator doors that won't open when you are trying to leave the hotel to catch an airplane, even more reasons I won't go back again!
February 21, 2014
Rated 2 out of 5 by Disappointed244444 Visit was a mixed bag
It seems the front desk staff need some training in phone manners and professionalism. I called to advise of a late check in and later in my stay, to ask for an extra night. Each time, the person who answered the phone was short, seemed irritated with my questions, and hung up without closure to the conversation - as if I was wasting there time. I was quite put off by the amateurish treatment I got and did not expect this of a hotel of this status. I will likely shop around before booking here again.
February 15, 2014
Rated 4 out of 5 by ChihullyLover Beautiful and clean hotel
The room exceeded my expectations- spacious, clean, comfortable bed and comfortable living room. I could have stayed all week here and would have been very happy with all the amenities at my finger tips, and St. Pete just over the causeway. The lobby and restaurant were decorated tastefully for valentine's day. I wish there was a hot tub along with the heated indoor pool. The shuttle to and from the airport was 20 minutes or less- only wish the check in desk attendant mentioned that you had to call for pick up from the airport instead of saying the shuttle ran every 20 minutes- waited over an hour at the airport until I figured this out! The breakfast of one egg and two slices of wheat toast was $6.50 plus tax and tip- about twice the price it should have been. The staff were neatly dressed, friendly, and professional- I will definitely come back!
February 15, 2014
Rated 5 out of 5 by penny71 stay here
my one complaint is. my daughter had a upsetting experience at this hotel,because i had made the reservation using my points. when she arrived,they said there was no reservation and they had no way of checking or calling the starwood reservation department. of course i received a call from my daughter saying there was no reservation and it was my job to find it. i called reservations and the woman could see the reservation,but then i had to be transferred to a manager so that person could call and email the hotel in tampa very poor customer service.
February 6, 2014
Rated 1 out of 5 by Challenger6013a Very bad!
No internet connection!
Before being moved the room was a disaster! Dirty floor!
When moved a bit better but very hard to connect on the internet.
I had to play with the toilet flush to have it stopped running!
Breakfast buffet was totally disgusting!!! Cold and not good!!!
My experience at that hotel was very very bad and will not go there again and will not recommend it!
February 9, 2014
Rated 1 out of 5 by upnadam Poor housekeeping and mold
I have stayed at the property a number over times (probably over 12), and there has been a rapid decline in their housekeeping and room maintenance – even after their massive renovation a few years ago. The first night I arrived last and really did not look around the room – by the second night my allergies were full blown – I looked around the room – for starters: 1) the mold in the A/C vent in the bedroom for starters; 2) the dust in the corner of the floors was thick; 3) The hole in the wall; 4) the rust on the shower curtain bar; 5) the rust on the handicapped bar in the shower. When I checked out, I was never asked “how was your stay” – but I told him – he seemed uninterested. If room 801 has mold issues in the A/C vent how many other rooms have the same problem? A complete walk through needs to be done and train your staff on cleaning! Also, I was suppose to have free wireless internet in the room, but the connection does not work with iPad’s. I was told it is a known problem and there was nothing they could do about it. I guess it is free is you are not like the millions of people who own iPads. (The pictures came out good).
February 10, 2014
Rated 4 out of 5 by Nikonman Great Hotel, Customer Service needs improvement
Beautiful hotel. Had an issue with Wi-Fi in room but tech support got right on it and corrected. Front desk customer service could use some work. My clerk wasn't very friendly and did not inquire about my SPG membership, I had to inform her that I was a Gold member. There was never any mention of check-in gift, had to request WI-FI and did request a late checkout. No continental breakfast, no SPG lounge. Just didn't get a good feeling at check-in but overall, GREAT place.!!!!
February 3, 2014
Rated 5 out of 5 by LisaFree Great place to be!
I love this hotel because what I find the most inviting, is the staff. ALL of the staff, from the front desk to the resuraunt folks to the cleaning service to the maintanance staff. Everyone in this particular Sheraton, actually greet you with a smile and something nice to say. That tells me that these are happy people and when you have a happy staff, you have a great hotel experience! I would put this staff up against 'any' I have dealt with in any hotel I have stayed in. This is one of the key reasons we continue to hold our events at the Sheraton Suites in Tampa. Expereince is always positive!
January 21, 2014
Rated 5 out of 5 by Chrisalamia Family visit
I booked this room so my mother and I can visit my sister and brother in law who live in the Tampa area. The staff there at Westshore Sheraton went above and beyond to make our visit pleasurable. I have to say it was one of my best hotel stays. Thank for all you do
February 3, 2014
Rated 4 out of 5 by Cicero Cold
Heating system did not function. Two men, about 2 hours apart, attempted to correct. After about 4 hours and no heat, I went to front desk and Debra allowed up to move us into another room. Second room worked perfectly.
February 1, 2014
Rated 4 out of 5 by helmuth15 Hotel of style and comfort
The guest services were very professional as well as courteous. I enjoyed my stay with no issues.
February 2, 2014
Rated 4 out of 5 by Selltron Tampa Westshore stay
Clean, accessible and well maintained
February 2, 2014
Rated 1 out of 5 by Internet Internet Charges by Device
I will NEVER stay at another Sheraton hotel. The charge for 24-hour Internet access for the room was listed as $9.95 per day. When we checked out after two days, our Internet bill was $99.50. They charged us $9.95 for every time we logged on. I called the hotel and they said this was in the fine print. It's a charge of $9.95 per device per day. That's even impossible since we only had 4 devices adn stayed there less than 48 hours. The max charge should have been 8, not 10. What a rip-off!! $99.50 for 2 days of Internet access.
October 7, 2012
Rated 4 out of 5 by Riroo Not as great as our last visit.
They did a remodel about 2 years ago and need to touch it up. All was great except bathroom. Faucet loose, sink slow to drain, needed repair in drywall under sink.......even the toilet needed stabilizing. Staff is excellent and bed was wonderful. Sofa nice and firm to sit. It's a very nice suite hotel.
January 25, 2014
Rated 4 out of 5 by Migesh83 Very Nice Suite
We only had 2 nights to stretch our vacation, and our suite here was more spacious and much nicer than most hotels we have stayed at. Also, LOTS of great restaurants within 2 miles.
January 26, 2014
Rated 5 out of 5 by phoenix1414 Refurbished; great location; pet friendly
I travel to Tampa often and have stayed in this hotel several times over the past 8 years. It was challenging staying during the renovations, but well worth the wait. The refurbished rooms are great. Upper floors (SPG?) are hardwood. I usually travel alone (except for my dogs) for business, but the 2 room suite would be excellent for multiple people or a family. The rooms have all the amenities you could ask for: fridge. microwave, lounge area, large workspace, 2 TVs. The bar is decent. Breakfast is so-so (it's a hot breakfast buffet, but overpriced for the quality of the food). Front desk staff and housekeeping is very friendly. I would recommend this hotel and stay again.
October 23, 2012
Rated 5 out of 5 by LisaFree Wonderful experience
I love going to the Sheraton Suites because of it's location, inside beauty and the staff is amazing!
January 22, 2014
Rated 4 out of 5 by ElsV Great Suite a Surprise
Very happy with our suite. We were greeted with two free glasses of wine as a preferred Starwood member. (Missed a welcoming event). Great beds, quiet room. Only problem was trying to work the shower in the bathroom. My husband needed to pull at the spout lever with all his strength, to get it to flow to the shower head.
January 17, 2014
Rated 4 out of 5 by FloridaNative1 One Critical Flaw Mars Good Tampa Airport Hotel Value
I live one hour north of Tampa and this hotel is one of several in Tampa that I use when I visit for meetings, concerts and flights. Over the years, I have stayed at the Sheraton Suites Tampa Airport more than 20 times and am therefore quite familiar with this hotel.
The Sheraton Suites Tampa Airport is one of the best hotel values in the area. The rooms are large and comfortable, it is usually well-priced, and is well located and with unique features as noted below.
The hotel is very well located - a 10 minute shuttle from the airport, right off the Interstate and near the junction of several highways, 5 minutes from the most upscale mall in Tampa, 30 minutes from Clearwater Beach and 15 minutes from downtown Tampa.
The hotel is at least 20 years old but completed a major renovation last year, including the rooms, atrium and lobby area. The hotel is 100% non-smoking and therefore does not smell gross. The rooms are all suites, with a work/entertaining room with semi-kitchen when you enter and a decent sized bedroom with a comfortable heavenly bed and flat screen TV at the back.
The central atrium is notable and quite nice. The rooms surround this area and there are large skylights at top which allow the tropical plants below to thrive. Throughout the atrium lobby area, there are a series of waterfalls, boulders, streams and bridges that wind through the foliage. This, along with the all glass, "viewing", elevators are the best features of the hotel.
There are a few minor flaws that mar this property - lighting could be better in the bathrooms and parking, especially late at night can be hard to find.
The issue I regularly find most problematic at this hotel, however, is with the over-softening of the water. No one likes the slimy, slippery feeling with over-softened water where you can't seem to wash off the soap residue. This is not the normal state of Tampa water supply, as none of the other airport hotels I stay at have this issue.
This is particularly a problem at an airport hotel, when you are rushing at 5:00AM to catch a flight, you don't want to take a 25 minute shower to wash off the soap residue OR leave for a day of travel with itchy soap residue on your skin. (Like I unfortunately had to do today.) I usually take a 5 minute shower - the hotel could save thousands of gallons of water a day (and improve the guest experience) if they removed the excessive water softening. I like this hotel and hope they can end the water softening to improve the guest experience.
With the exception of these few flaws, the Sheraton Suites Tampa Airport remains one of my top choices for a good value in Tampa Airport hotels.
July 30, 2012
Rated 5 out of 5 by Booking1 Wonderful experience
Very pleased with the facility; definitely a 4 star or better experience. Staff made me feel wonderful from the minute I walked in. The indoor pool was perfect temp and clean. The room was awesome and beyond my expectations. Will try to stay there each time I visit. Beautiful décor.
January 16, 2014
Rated 1 out of 5 by Kelly36 Stay anywhere but here.
I arrived to the hotel with an airline voucher, which was taken by the staff and accepted as payment by the staff. I gave them my credit card for any incidentals, not, I was told, as payment for the room. Low and behold, my card was charged for the full price of the room, silly me for believing the staff to be truthful. The near elevator was broken, so I had to use the far one, this was shouted at me as I walked toward it. In the room, no lights came on, in near pitch black I am trying to turn on the near lamp to no avail. Why, because it was plugged into a non functioning plug, when I went to move it to the upper plug the whole plug, wires and all came out of the wall, so I had to push it back in and switch the plug. The only other working light switch that I could find was in the bathroom. The shower was luke warm and the remote for the tv was only half working. I watched the football game and went to sleep. They do have nice beds, that's about all I can say that's positive. I woke up and had to call a cab to take me to the airport, as their shuttle doesn't run for the early morning flights, so west coast travelers beware. It was 11$. When I got home, was when I noticed the charge, so I called. I got two different stories. One was that the voucher said I had to pay the room, which is untrue. It specifically said the room and tax is paid for, even the person checking me in acknowledged that. Then after looking at the voucher the employee said the manager, Ms. Baibley(sp), had charged me because they didn't get a credit card from the airlines, something which I was never made aware of. Then I was told that she did get ahold of airline, but did not receive payment. When I contacted customer service they told me she couldn't get ahold of the airlines, and I had to get the airlines to pay for the room. I got ahold of the airlines twice very easily using the number provided online and they said they are indeed paying for the room. So, what's the problem Sheridan, do you just not like guests? Fine I won't stay at any of your hotels again. BTW you should get the peeling moldy paint in the bathroom fixed, it's really disgusting.
January 21, 2014
Rated 1 out of 5 by travelstar WORST SPG STAY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Waited 45 minutes for shuttle cause they sent it to
the wrong place TWICE!
I am Ambassador level with SPG (which means I stay 100+ nights a year with them) this status is a joke. The hotels laugh at you when you check in.
This Hotel doesn't press the sheets that they put on the bed.The room was filthy!
The Manager I spoke to and I cant mention her name here because of the childish rules of SPG was rude,She told me I needed to wait while she checked in a group(8)airline employees that came in after me before she could work on my problems.
I could go on and on but SPG wontl publish this review as they do not like legitimate real reviews
from their best customers
So go on Trip advisor where I will publish pictures Too!
March 17, 2013
Rated 1 out of 5 by Jason13 Very Disappointing
For years, I have been a raving fan of the Starwood brand, an owner of a Starwood vacation property and a proud Platinum SPG member. I travel approximately 250 days out of the year and make every effort to stay at hotels within the Starwood family - in fact, I am typing this from another Starwood brand hotel in British Columbia - even though other comparable hotels may be closer to my destination or even less expensive. I appreciate the consistent quality and level of service I receive from your hotels and in the rare instances when I encounter a Starwood hotel that fails to hold up that expectation, I somewhat take it personally.
Unfortunately, my wife and I experienced profound disappointment in our recent stay at the Sheraton Suites Tampa Airport Westshore during our New Year’s getaway to Tampa, Fla. We were intrigued by the beautiful atrium that serves as the centerpiece for the hotel; however, everything else about or experience was a sore contrast to that first impression.
It began upon arrival. The hotel staff at the front counter failed to recognize my Platinum status, never asking how I would like to utilize my Platinum bonus or offering an upgrade to the concierge floor. This happens from time to time at different hotels, and it does not perturb me, especially since all the rooms are the same in this particular hotel with no concierge lounge. However, even after confirming my status with the staff, I had to remind them to apply the SPG star points for the Platinum rewards gift, clarify that the internet was complimentary and receive the breakfast coupons in lieu of the concierge lounge.
Then, while making our way to the hotel elevators, which the front office staff failed to clarify how to reach, we noticed that of the four elevators in the hotel (two on each side of the atrium) one of the elevators in each set was closed for pre-planned upgrades. It is incomprehensible why the hotel would plan to have 50 percent of their elevator capacity disabled during arguably the busiest time of year. Not only was it the holiday season but it was also the week of the NCAA football Outback Bowl. Wait times for an elevator exceeded 15 minutes and when one did arrive there wouldn’t be enough room to fit the number of hotel guests that had queued up for the delayed elevator. Normally I’d be fine with taking the stairs but my wife was more than 5 months pregnant and that wasn’t a viable option.
The hotel room itself was far from pleasant. Once we began preparing to depart for the evening, we quickly realized that there were issues with the bathroom. The shower drain was entirely clogged and by the time I completed an average length shower, I was standing in ankle deep water. The toilet seat and lid were incredibly loose and likely one half turn of a screw away from coming off. There were no washcloths to be found anywhere in the hotel room. Finally, the electrical outlet in the bathroom did not work (despite attempting to test/reset it) so my wife had to resort to getting ready in the mirror by the microwave. And of course, there wasn’t adequate lighting by that mirror so we had to move the desk lamp over into the kitchenette to provide sufficient lighting. It was a comedy of errors that we informed the hotel about and that they were able to address the next day, with the exception of the electrical outlet.
When we returned that first evening, we were greeted by a lobby and atrium full of high school students in town to perform at the halftime show for the Outback Bowl game that week. The students were very well behaved but when compounded with the elevator issue, it became an inconvenience, as they would consistently overcrowd the elevators in an almost comical fashion. Furthermore, when I called down to the front desk to request additional pillows for my wife we were told that they didn’t have any extras; undoubtedly they were being used to accommodate the multiple students per room that were present. The hotel offered extra blankets instead; however, the ones provided were unbearably hard and uncomfortable, offering no support. We ended up having to purchase a pillow the following day.
The following morning, December 31, a date in which many hotel occupants were probably sleeping-in in preparation for staying up late that evening to celebrate New Year’s, we were awoken to the high school band’s drum line practicing in the parking lot directly outside our hotel room window at 8:30am. They were joined 30 minutes later by the rest of the band and continued to practice until 9:30am when they were finally relocated to the high school parking lot across the street from the hotel. This happened again briefly the morning of January 1 before they were more quickly reminded to practice across the street.
Also on the morning of January 1, we had breakfast in the hotel’s restaurant where we quickly realized they were woefully understaffed. Our table was surrounded by three other tables whose patrons had finished their meals, but for almost the entirety of our breakfast the tables remained littered with dirty plates. In addition, there were no clean plates out at the buffet, and we had to notify a member of the staff. The plates then brought out were obviously just removed from the wash, as they were still dripping wet and I had to set the first three plates aside because they were still dirty before I was able to reach a clean plate. When we did get to the food stations, several were near empty, as the staff clearly could not keep up with demand.
Upon check out and receipt of my e-folio, I noticed that I was charged for the internet, despite having mentioned the complimentary internet as a result of being Platinum and confirming such with the front desk staff upon check-in.
The overall experience became almost laughable as the trip continued along, but in reality the Sheraton Suites Tampa Airport Westshore did an unbelievably poor job representing the Starwood brand. I shudder to think that my expectations for the Sheraton chain of hotels would be less than that of the other Starwood hotel chains, but perhaps I need to adjust them moving forward. The proximity to the airport, mall and stadium combined with the beautiful atrium and lobby that forms a great first impression should be catalysts to making the Sheraton Suites Tampa Airport Westshore an incredibly successful hotel. However, missteps and poor performance, such as those described above, will diminish the chance for success and ultimately tarnish the Starwood brand.
I wish nothing but success for the Sheraton Suites Tampa Airport Westshore but will not be staying there again in future trips to the Tampa area. Please take the above criticism as constructive to implement improvements in the level of service and commitment to quality that so many have come to expect from Starwood.
January 10, 2013
Rated 4 out of 5 by Carol681949 Spacious suite and comfy beds
I stayed at the Sheraton Suites Westshore by the airport 2 times in the past week and found the beds very comfortable and staff was friendly. I would stay again.
January 17, 2014
Rated 5 out of 5 by Tumbleweed EXCELLENT HOTEL !
MY WIFE AND I FOUND THIS HOTEL TO BE JUST WHAT WE WERE LOOKING FOR . IT IS CONVENIENT TO SHOPPING,RESTAURANTS,AND THE AIRPORT AS WELL . IT WAS ALSO VERY QUIET WITH A VERY CONFORTABLE BED WHICH ALLOWED FOR US TO GET THE REST THAT WE WERE NEEDING .
January 14, 2014
Rated 5 out of 5 by JimLetsGoMets Great stay in Tampa
What a beautiful atrium......the shuttle service to nearby places is fantastic. Don't underestimate the restaurant and bar. The food is fantastic and the prices fair for a great hotel. Easy access via shuttle to Bucaneers football at Ray Jay stadium. The staff, including Brian at the front desk, shuttle drivers, and other staff were very helpful in providing local area tips
December 23, 2013
Rated 3 out of 5 by Unhappy2014 It's an ok hotel.
Ok.Could work on the cleanliness
January 13, 2014
Rated 5 out of 5 by Canuck18 Staff was fabulous
We had experienced travel delays and were tired and cranky. The staff were welcoming and very helpful. The shuttle service was particularly great.
January 11, 2014
Rated 2 out of 5 by Stewart Not worthy of Sheraton name
I don't know how to put it but the hotel is probably a motel with a sheraton brand. The building is old and the carpeting is ancient and looks dirty - the rooms smell old and with strong carpeting cleaning odor coming from trying to cover the old carpeting with cheap deodorant. Breakfast was poor also. Staff is friendly and nice they do what they can with the facility they have, not their fault. I recommend management to look at the Sheraton in Seattle for what a sheraton should look like.
July 27, 2012