Rated 1 out of 5 by Fred52 This hotel had no hot water!
We stayed at the Sheraton Suites Tampa Airport Westshore on Friday, October 18, due to an early morning flight on Saturday. The staff was fantastic! However, there was no hot water when we were preparing for our early morning flight. The water was not even warm--after allowing it to run for 35 minutes! Definitely would not stay at this hotel again!
October 20, 2013
Rated 2 out of 5 by Lizz17 a bit disapointing
Very nice hotel with great food and nice indoor pool. However there are daily swimming lessons which we were not informed of and were kicked out of shallow end of pool which we needed. I talked to management and all they could say was sorry. A/c broke in room/carpet was all wet had to get up for service at 1145pm. alarm clock went off at 300am that someone in room before us had set and fire alarm went off at 645 am. so overall not much sleep. I would have appreciated a discount or credit towards next stay. I was offered nothing. Beds super comfy. Asked for additional conditioner as we had 3 teenage girls with long hair and I was given a bag of body lotion. for a Sheraton I expected more. Area was nice. Really would have like partial discount or credit toward next stay for all the inconveniences.
June 8, 2013
Rated 5 out of 5 by RJA5233 Brief 1 night stay
We checked in late and our SPG status was not acknowledged. The suite was large and completely renovated. The bathroom was small but quite adequate. The living room was very large and the bedroom was a decent size as well. Both had a large LCD flat screen TV. The entire suite was very clean. Unfortunately we checked out early and didn't really have an opportunity to take advantage of the nice quarters. Upon checkout our SPG status was acknowledged and the reservation person was very friendly.
March 21, 2012
Rated 4 out of 5 by DannyMo Good hotel, but needs improvement
This hotel could be great if it made a few improvements. First, the elevator situation is horrible! Out of 4 elevators, at least 2 were out of order all week! Plus, there are no stairs accessible to walk to the lower floors. When large groups all get back at the same time it makes for long waits to get back to your room, especially when the elevators that do work are very slow.
Also, the shower in my room wasn't very good and had a leak in the pan which caused water to run onto the floor.
January 28, 2013
Rated 4 out of 5 by CruisingFamily2013 Post cruise stay
We used this hotel for a post cruise stay. It was in a good location and easy to find while in an unfamiliar city. The front desk personnel were friendly and helpful. It was busy upon check-in, but the staff made sure to make us feel welcome by suggesting restaurants nearby and answering questions we had. The room was comfortable, the bedding and bathroom was clean. On close inspection, we did find popcorn from a previous guest. Overall, we had a good stay and would use this hotel aagain.
March 27, 2013
Rated 5 out of 5 by Ashly This hotel is wonderful
The hotel was amazing for travel. I got a suite at a great price and the ammenities were very nice. I loved having a balcony and the location was wonderful for dining and a BUCS game, which is what the trip was for. The staff was friendly and kept up with everything, including towels at the pool, which is indoor - great for rainy days in Florida, or anything I wanted in my room. I would definently stay at this hotel again... best experience I have had in a while, and we love to travel!
August 22, 2012
Rated 5 out of 5 by Cutlass72 Great Stay and Job By All
The front Desk agent who checked me in was outstanding (bad with names and forgot to write down) warm, friendly and knowledgable. Just doing the job the way it should be done. The hotel is obviously an older property that has been through various re-models but I am quite impressed in the manner of quality and care that has gone into it. The elevators were not functioning on my stay, which was no big deal for me but I feel bad for the staff that has to deal with disgruntled guests.
January 5, 2013
Rated 4 out of 5 by slinky Sheraton Suites stay
This hotel was very nice. The biggest issue was that the second elevator was not working and you had to wait a long time for the elevator to take you up or down. Also, the hair dryer in the room only blew cold air when on hot, so it needs to be replaced. The last things is as a gold member I would have thought that internet would be complimentary and not have a charge of $9.99 per day. Their pool and workout facilities were very nice and the ombiance of the lobby area was lovely.
January 1, 2013
Rated 2 out of 5 by DeeD This hotel needs improvement
The beds were like sleeping on cotton, no back support. Once you laid down, it was like the mattress was folding in on you. The bath tub was slippery-waiting for a major accident. The hotel's elevators were very disappointing, out of the four elevators only one of the two at each end worked. The manager-who is a female appeared impatient and defensive of any questions relative to performance of the hotel. Poor and unprofessional management skills. Overall, I wouldn't return.
December 27, 2012
Rated 4 out of 5 by yanoale07 NOT ALL STAFF IS HELPFUL
The overall stay was good and I am a Happy Starwood member. Only issue is that I was not acknowledged at the time of check in as a starwood member and it seemed to bother the employee that I requested my upgrade and confirmed my free internet. I did not feel welcomed at all. I also left an item in the room and when I called the hotel to notify them, I was advised that nothing could be done because the housekeeping manager was gone for the day and the hotel manager was too.
January 4, 2012
Rated 5 out of 5 by pm726 Southeast Regional Meeting
Everything at the hotel was just fine. Two things that would make it better. (1) Free internet access in the room. (2) Hot breakfast buffet included with the room.
I had to hire a taxi to take me to the airport on Sunday morning. However, I would not expect the hotel shuttle to be running at 3:45 AM!
At our Saturday night banquet, the tables, designed to seat 8 had 10 seated around them. That made things extremely tight. Mature adults need more room, not less.
June 10, 2013
Rated 5 out of 5 by GoBearcats Awesome!
The hotel cleanliness, staff and rooms exceeded expectations. A lot of times, when a hotel is considered all-suites you may get a bit bigger room and sometimes not.
The two rooms worked perfectly and we thoroughly enjoyed our stay.
We went to a USF game by hotel shuttle and our driver, a transplant from NY, went above and beyond and was awesome.
October 7, 2013
Rated 4 out of 5 by Ddailey Good stay in great location
This hotel is not far from anything in tampa. There is a great mall about one mile away, downtown and the aquarium only 5-10 minute drive, same for the buccaneers statium. And busch gardens about 15-20 minute drive. The staff was very friendly. The room was comfortable, but it seemed as though the bed frame was broken and higher at the foot of the bed. Not bad enough to complain about. Good breakfast buffet too. Some road noise could be heard from I-275 in the room.
November 4, 2012
Rated 5 out of 5 by Campos64 A great experience.
We arrived at this hotel for the Repiblican National Convention and immediately were greeted by the best front desk staff we had ever met. Brooke took care of our needs professionally. Our room was spacious and comfortable. We enjoyed the meeting rooms and breakfast buffet, as well as the restaurant. Bus service and drivers to local venues were exceptional. The manager's personal attention was appreciated. We loved having a top-quality hotel for our stay in Tampa.
September 3, 2012
Rated 1 out of 5 by Steve70 The Room Was Filthy
My room was filthy when I arrived. I went to open the curtain and it was so filthy I did not want to touch it. There were dirty ,toothpicks on the floor that remained there from Monday to Sunday. There was dirt on the bathroom floor that was just moved around each day.
The shower/tub was not cleaned soap wrapper and used washcloths were never removed.
I asked for extra towels when my wife arrived and there were less in my room when I returned from Yankee Camp.
January 28, 2013
Rated 3 out of 5 by Ksea23 Hotel had some issues with the elevator
Hotel seemed to have out of the four elevators -two out of service which made it difficult to get up and down to our room and with a 2 year old that makes more of a challenge since they don’t have a concept of waiting. We used the stairs once but we are on the 8th floor so that as well is not the easiest – not sure if both elevators were under repair but you may want to re think taking two of the four out of service and only doing one at a time in the future.
February 4, 2013
Rated 2 out of 5 by CJJSr Notification and guidance aroun elevator issues was non existent.
Several issues with this property.
1. No bell bell staff offered to assist me and my boys as we were checking in. We had to get our own luggage cart. After complaining about this at checkout, the front desk clerk failed to ask if we needed help now.
2. Housekeeping was atrocious. Our room was never vacuumed. One of us experienced a cut in the bathroom and the blood stain remained on the floor for 2 days.
3. Never had sufficient # of towels or face cloths. We always had to call and ask for more and had to make a follow up calls each time.
4. Now where on the website was there mention of the issues with 3 of the 4 elevators being out of service. Guests had to wait a much as 15 minutes in some cases and when the elevator showed up, it was not capable of carrying all of the guests that had been waiting.
5. Parking was insufficient.
January 5, 2013
Rated 2 out of 5 by Destingirl Not a safe place to stay
We had our vehiicle broken into on Froday 8/10 sometime after midnight and several items stolen. There were three other cars broken into as well. We had our truck locked and the alarm set. The hotel needs night time security. You are obviously aware of this problem noting the signs all over the parking lot that you are not responsible for stolen items or break ins. There was also no in room safe avaialble so I had to secure place to store my valuables.
August 15, 2012
Rated 5 out of 5 by Tom738 We love this hotel
We have stayed here for 4 years when we come down for Yankee Spring Training Games. The hotel and staff are very nice and convenient to everything. Quick drive to the games, to the airport, to surrounding area attractions and delicious restaurants. The breakfast buffet at the hotel is great and very convenient. We love that the hotel is all suites and no smoking is allowed. We find it to be very clean and are very pleased. We plan on staying next year.
April 3, 2012
Rated 1 out of 5 by BobN Water issues
We arrived at midnight and were told there was no hot water. We skipped our showers for the evening and slept in . We woke to no water at all. Could not flush the toilet, brushed teeth with bottled water, skipped showers. Stay was little above camping. Facility is pretty rundown for a Sheraton. Front desk gave us no satisfaction in the morning upon checkout, but called later to give us some Starwood points. Not a memorable stay on Valentine's Day.
February 15, 2013
Rated 4 out of 5 by JadeC Charming and spacious
I appreciate the charming details of this hotel, such as the crown molding, running water streams, and Spanish tile floor. The room/suite was spacious and the staff was especially friendly and helpful. My only disappointment was the indoor pool. It was incredibly loud because of the air conditioner and the volume used by other guests. However, we enjoyed the stay overall and would return if visiting the Tampa area.
July 30, 2013
Rated 2 out of 5 by DD1024 Not very clean, needs some work
The room wasn't very clean. I realize comforters aren't washed with each stay, but this one smelled of perfume. There was hair on the bed and in the bathroom.
The heating system wasn't working - the unit continued to blow cold air no matter how high we turned the thermostat.
Staff was very friendly (even though I wasn't recognized as a Gold member). The shuttle service to local restaurants was a huge plus and the driver was wonderful.
November 29, 2012
Rated 3 out of 5 by psmith Surprised to be charged for bottled water in the room.
When I had previously stayed at this hotel, the bottled water in the room was complimentary with my Starwood Preferred Guest card (I had called the front desk to check before I used the water.) This stay, I was charged $8 for using the water. When I called the hotel, Aleana said she would remove the charge from my bill, which I appreciate. This instance would have kept me from staying at the hotel again, or recommending it to others.
February 15, 2013
Rated 3 out of 5 by NDNYC Convenient to airport; large room
I've stayed here a number of times. The rooms are spacious and the staff is friendly. It's a great location if you need to be close to the airport and it's convenient to restaurants/ shops in Westshore, South Tampa, and other areas.
This stay was the first time I ordered food - a grouper sandwich which turned out to be inedible.
The room cleanliness could use a little more attention (e.g., a wad of hair greeted me in the toilet).
December 2, 2012
Rated 5 out of 5 by FloridaTraveler Beautiful Suites
We stayed at this hotel for 2 nights (12/5/12 - 12/6/12). We were impressed with the large, roomy suites. The room was very clean and the beds were very comfortable. The large atrium was very inviting and contained a large Christmas tree decorated nicely. Location was great if you want to be near the airport. Breakfast was not included in the rate but a restaurant was available for breakfast items or a buffet if you preferred.
December 10, 2012
Rated 3 out of 5 by Robmase This hotel needs maintenance help !
First room....both TVs didn't work, refrigerator didn't work, burned out bulb in lamp, A/C ran for 4 hours and no lower than 76....they switched rooms and the new room didn't have A/C.... so a guy came with a shop vac and had to go up in the ceiling to vacuum out water in order for the A/C to work. Staff was very helpful and friendly. Its just an old worn out hotel.. Bought a $13 dollar glass of house white wine...WOW!
June 1, 2013
Rated 4 out of 5 by Traveler this hotel needs a thorough cleaning
The suite was roomy but not clean. The carpet was also wore out and paint was chipping in places. The halls were also not clean and the plants had 5 inches of dust on them. The hotel did not have a hot tub and you had to pay extra for wifi in your room. The bed was comfortable but we had to request a clean comforter/bed spread as ours had multiple stains on it. We did get good response from staff when we requested anything.
February 12, 2013
Rated 2 out of 5 by Rocky This hotel was average
The hotel has beautiful scenary and the rooms were average. The free shuttle service was a plus since there was not too much within walking distance. Close to the airport and international mall. Very dissappointed with service. Had to continuously ask for extra coffee packets, towels, etc. Charged $4/each for bottles of water provided in room. The only breakfast available was in the restaurant which was exremely costly.
April 29, 2013
Rated 5 out of 5 by NMtravelers Great Airport Location
We spent one night before catching our plane out of Tampa. This was a beautiful location to do that in. Rooms are located around an atrium so all rooms look out. The atrium is rather loud, but is absolutely beautiful. Our room was quiet and had a refrigerator and microwave. It was a perfect place for a quick ride to the airport and if you are lacking a car there is a shuttle service. It was a nice way to end our vacation.
August 18, 2012
Rated 2 out of 5 by LizLMT it was an ok stay
Had an issue with my room front desk wouldnt let me talk to the manager. Was rude but fast to get me into another room.Then after I called the SPG the manager called me and I got 2 free breakfast buffet. Which was not good bacon was burnt and 2 salt shakers dint not worrk. The waitstaff came for my drinks and was back on other time. The resturant manager was at my table more.
August 19, 2013