Rated 2 out of 5 by DD1024 Not very clean, needs some work
The room wasn't very clean. I realize comforters aren't washed with each stay, but this one smelled of perfume. There was hair on the bed and in the bathroom.
The heating system wasn't working - the unit continued to blow cold air no matter how high we turned the thermostat.
Staff was very friendly (even though I wasn't recognized as a Gold member). The shuttle service to local restaurants was a huge plus and the driver was wonderful.
November 29, 2012
Rated 1 out of 5 by Toni100 Bedding was not clean!!
The facility is beautiful when you walk in! We were very excited to end our honeymoon at this facility! The staff even allowed us to check in early! But when we got to the room the comforter on the bed had crusty something on it (looked like food). Grossed out I pulled back the sheets and in the sheets were hair and sweat stains! I thought this must be a mistake! The sheets must be stained so I smelled to make sure that it was clean...NO! The bedding had not been changed from the previous guests! We called and it was changed immediately. The remote control also had food crusted on it as well but I found that after the staff had left the room. There is a shuttle at this location. We asked about an aquarium but that was out of their range so we asked about attractions nearby. The staff member gave us directions to a local mall and we walked. When we got back we spoke with the night staff about local restaurants. They offered to bring us to dinner! It was perfect! But we were irritated to learn that the shuttle could have brought us to the mall but it was not offered to us. The staff member was also aware that we were walking. Based on the cleanliness alone we will not be staying in a Sheraton Hotel again.
November 25, 2012
Rated 5 out of 5 by skykath Excellent hotel!
We stay in at least 25 Starwood hotels a year to maintain our Platinum status. This was one of the best! Great in every way!
November 21, 2012
Rated 4 out of 5 by riotact24 Comfort
Although the A/C was malfunctioning the only night that we stayed, we enjoyed it.
November 15, 2012
Rated 4 out of 5 by mandersmom nice features
enjoyed the room it was nice. only thing I didn't like is that there is no housekeeping people there after a certain time of the day. Someone should be able to get something from housekeeping anytime of the day.
November 8, 2012
Rated 3 out of 5 by Platinum51 The hotel is close to the Mall
We have been coming to this hotel for about 10 yrs., it is conveniently located for my husbands work and for me to visit the mall. They have remodeled and it looks a lot better. Very noisy as it is open 8 floors down!
November 7, 2012
Rated 4 out of 5 by Ddailey Good stay in great location
This hotel is not far from anything in tampa. There is a great mall about one mile away, downtown and the aquarium only 5-10 minute drive, same for the buccaneers statium. And busch gardens about 15-20 minute drive. The staff was very friendly. The room was comfortable, but it seemed as though the bed frame was broken and higher at the foot of the bed. Not bad enough to complain about. Good breakfast buffet too. Some road noise could be heard from I-275 in the room.
November 4, 2012
Rated 4 out of 5 by NOLAmom Nice large rooms
Great for families, nice beds, rooms are perfect for families, not cramped! Staff is attentitive and friendly.
November 3, 2012
Rated 5 out of 5 by Jade67 Great Hotel
I attend a meeting with the American Payroll Association at this Hotel once a year. The staff is always friendly and helpful and the Hotel is just beautiful and it is really clean. I would highly recommend this Hotel and I hope to be able to stay at this hotel for my next visit to Tampa.
November 1, 2012
Rated 4 out of 5 by onlyrahul Tampa Sheraton
Everything was upto the standard except the rear noise blocking double door which could not be closed all the way so had to bear the noise from 275 highway.
October 31, 2012
Rated 5 out of 5 by CarmenQ Clean hotel
The hotel was very clean.
October 31, 2012
Rated 4 out of 5 by Araujo Great
Great location and service
October 23, 2012
Rated 5 out of 5 by phoenix1414 Refurbished; great location; pet friendly
I travel to Tampa often and have stayed in this hotel several times over the past 8 years. It was challenging staying during the renovations, but well worth the wait. The refurbished rooms are great. Upper floors (SPG?) are hardwood. I usually travel alone (except for my dogs) for business, but the 2 room suite would be excellent for multiple people or a family. The rooms have all the amenities you could ask for: fridge. microwave, lounge area, large workspace, 2 TVs. The bar is decent. Breakfast is so-so (it's a hot breakfast buffet, but overpriced for the quality of the food). Front desk staff and housekeeping is very friendly. I would recommend this hotel and stay again.
October 23, 2012
Rated 4 out of 5 by BranBran Overall it was Good
My stay at the Sheraton was overall a good stay. The only thing that I'd like to point out is that my very first stay at the Sheraton Tampa Airport was 10/7 -11/2012, and the phones did not work properly. I called down to have maintenance fix it, but I explained to him that it still was not fixed. That was not huge issue, but it was not resolved. Secondly, my next stay was 10/14 - 18/2012, and I noticed that the stay well/eat well booklet is out of date. The channel listing is out of date and the room service menu is also out of date. I called down after a long day at work to order room service, and nothing from the late menu was available in the hotel. The Room Service agent explained to me that the menu's in the room are out-dated and that the hotel no longer serves those items. Overall, I really like this hotel, there are just some upgrades that need to happen, or remove the booklets and re-print a temporary menu and channel listing or anything else in the booklet that may now be out-of-date.
Also during my second stay, I arrived very late into Tampa, after midnight. I tried to get my checked bag of toiletries that was left over the weekend. However, the over night FD agent, was not given a key to unlock the place where checked luggage was kept. This was a bit of inconvience for me. However, Michelle was very curteous, and I realized it was not her fault. She handled the situation very appropriately, and even offered many suggestions to make the situation better. Its instances like these, and her sense of sympathy for my situation, that makes me like this hotel. I will take good customer service over a minor inconvience any day.
I want to point out that the staff is very very friendly and helpful! Therefore, Overall my stay was good.
October 22, 2012
Rated 4 out of 5 by Pamela747 Tampa Airport Hotel Stay
This hotel was absolutely wonderful with the exception of the hotel room temperature.
October 18, 2012
Rated 4 out of 5 by azell2u great stay after our cruise
the hotel was well maintained, clean and in a good location (car still needed). bed was extremely comfortable and the room very spacious. beaches within 10-45 min (depending on which one you want to visit). restaurants are plentiful. would definately stay again. only rated good overall because pool was inside (nice size but would rather have some sun). in all fairness though i came for the beaches.
October 17, 2012
Rated 5 out of 5 by Rick21 Great Stay
This property has a great location, all suites and is pet friendly. I have stayed here before and will return again and again. The front desk check in staff was great.
October 10, 2012
Rated 3 out of 5 by Gordon825 Humidity problem
The suite was well laid out, the bed was comfortable and it was very easy to get work done. The real problem was that the room was exceedingly damp. I turned the AC up hoping that would help but it did not. It felt very humid and, worse, it smelled a bit like mildew. I would not go back.
October 8, 2012
Rated 3 out of 5 by zumref Need improvement
The overal hotel was ok. However, the laundry area was aweful. Is was extremely nasty filled with dirt and cob webs. Cover in water. Ice machine were out of ice most of the time. Lobby was very clean and presentable but was quickly overlook one you went to get ice or do laundry. Restraunt staff was pleasant and front desk staff was friendly. The overall experience was good, but the areas stated above made it poor.
October 7, 2012
Rated 1 out of 5 by Internet Internet Charges by Device
I will NEVER stay at another Sheraton hotel. The charge for 24-hour Internet access for the room was listed as $9.95 per day. When we checked out after two days, our Internet bill was $99.50. They charged us $9.95 for every time we logged on. I called the hotel and they said this was in the fine print. It's a charge of $9.95 per device per day. That's even impossible since we only had 4 devices adn stayed there less than 48 hours. The max charge should have been 8, not 10. What a rip-off!! $99.50 for 2 days of Internet access.
October 7, 2012
Rated 5 out of 5 by Veronica64 Fabulous Visit
This was my first time at a Sheraton Suites and it will not be my last. The hotel staff was extremely personable and very professional. I was very impressed with the food served at the in house restaurant. I highly recommend the Sheraton Suites!
October 5, 2012
Rated 2 out of 5 by Jose1982 The hotel is not worth the price
I arrived to Tampa on a business trip a couple of days ago, stayed at the Sheraton Suites.
I chose this hotel for its proximity to the airport, since I was taking a very early flight out the next day.
The check-in experience was ok, nothing spectacular, so no complaints there.
You can tell that the hotel is in need of a refurbishment, it looked like Starwood acquired the property from another chain and just changed the name.
The hotel staff needs to be more thorough when cleaning up the room. I was walking around the room and found glass on the carpet. Apparently the people who were there before me dropped a glass or something and the people in charge of cleaning didn't care enough to pick up all the pieces. I also found some bags with trash and leftovers in the kitchenette. The duvet cover had what looked like cheeto stains on it, disgusting. For the price they are charging I think they need to be more careful about these things.
I would not consider staying there again, nor would I recommend it for that price.
October 5, 2012
Rated 2 out of 5 by Alex64 not happy
I had to wait to check in. I paid 193$ cash and i also got charged on my Visa and also got charged double i am not a happy Customer!! I would not stay again.Alexander
October 3, 2012
Rated 5 out of 5 by MGM2012 Great Hotel and Staff
Great service from check in to check out
September 28, 2012
Rated 5 out of 5 by nerd9 tampa airport sheraton suits
I abtained my reservation through a discount service and figured i would get a left over room. My suit was spacous, clean, quiet and well equipted. It was a wonderfull suprise. The bed was great. Sleeped like a baby. I would stay there again.
September 25, 2012
Rated 3 out of 5 by Bearcat382 9/20-21/12 Stay
All in all, good room as usual. No remote in living room and coffee machine did not work. Tried to charge me for in-room $4 water. Room did not have the prerequiste 2 bottle as the front desk specified. Room charge resolved.
September 25, 2012
Rated 4 out of 5 by Cowgirl21 Shuttle Service
You need better communication between your switchboard and shuttle service. I had to call 2 or 3 times every day and was always waiting 1 - 1 1/2 hours for shuttle service. This should never have happened and I was always told the switchboard did not tell them.
September 24, 2012
Rated 5 out of 5 by Jetaa Front desk manager
I am not sure of the women's name. But she is alway there when I check in around noon-2p on Wednesday's. She is sharpley dressed and I believe is a manager. She is very nice, very accommodating and always has a nice smile. And best of all she remembers you from one week to the next.
Oh I love the gym and restaurant too.
September 23, 2012
Rated 3 out of 5 by UnhappyTraveller Housekeeping needs to pay attention
Upon entering the room no lights worked. It took the 3rd light, in the bathroom, before I could see anything.
The thermostat was set on 66 so the room was freezing!
The mattress was really old and worn. The side I chose to sleep on, closest to the bathroom, was sunken in from previous guests. This bothered me so much that at 3am I tried the other side and it did not have this problem.
September 22, 2012
Rated 4 out of 5 by jaye55 the room was great
the hotel was very nice, the restaurant and employees where great, without a doubt I would very much recommend the Hotel.
September 19, 2012