Rated 2 out of 5 by Lizz17 a bit disapointing
Very nice hotel with great food and nice indoor pool. However there are daily swimming lessons which we were not informed of and were kicked out of shallow end of pool which we needed. I talked to management and all they could say was sorry. A/c broke in room/carpet was all wet had to get up for service at 1145pm. alarm clock went off at 300am that someone in room before us had set and fire alarm went off at 645 am. so overall not much sleep. I would have appreciated a discount or credit towards next stay. I was offered nothing. Beds super comfy. Asked for additional conditioner as we had 3 teenage girls with long hair and I was given a bag of body lotion. for a Sheraton I expected more. Area was nice. Really would have like partial discount or credit toward next stay for all the inconveniences.
June 8, 2013
Rated 4 out of 5 by DannyMo Good hotel, but needs improvement
This hotel could be great if it made a few improvements. First, the elevator situation is horrible! Out of 4 elevators, at least 2 were out of order all week! Plus, there are no stairs accessible to walk to the lower floors. When large groups all get back at the same time it makes for long waits to get back to your room, especially when the elevators that do work are very slow.
Also, the shower in my room wasn't very good and had a leak in the pan which caused water to run onto the floor.
January 28, 2013
Rated 4 out of 5 by CruisingFamily2013 Post cruise stay
We used this hotel for a post cruise stay. It was in a good location and easy to find while in an unfamiliar city. The front desk personnel were friendly and helpful. It was busy upon check-in, but the staff made sure to make us feel welcome by suggesting restaurants nearby and answering questions we had. The room was comfortable, the bedding and bathroom was clean. On close inspection, we did find popcorn from a previous guest. Overall, we had a good stay and would use this hotel aagain.
March 27, 2013
Rated 5 out of 5 by Ashly This hotel is wonderful
The hotel was amazing for travel. I got a suite at a great price and the ammenities were very nice. I loved having a balcony and the location was wonderful for dining and a BUCS game, which is what the trip was for. The staff was friendly and kept up with everything, including towels at the pool, which is indoor - great for rainy days in Florida, or anything I wanted in my room. I would definently stay at this hotel again... best experience I have had in a while, and we love to travel!
August 22, 2012
Rated 3 out of 5 by Annem Service needs some work
Stayed at this hotel for business while hosting a training event there. The experience was average. We had issues in our training room with extreme temperatures and also minor set-up glitches. Breakfast was ok except that we were shorted on the last day - ordered full breakfast and received continental. Lunches were not good. My sleeping room was clean and comfortable except for mildew on the grout in the tub/shower - this needs to be cleaned. The toilet malfunctioned everyday and I had to call guest services - annoying. I also received a call on the first night to bring an amenity from the restaurant - because I was hosting the event - at 11:00 at night. I asked them not to bring it then but then never received it for the remainder of the stay. I would stay here as a guest again if needed but would not host another event here.
April 5, 2014
Rated 2 out of 5 by Edarg Somewhat disappointing.
Nice large room but we did experience more than average amount of problems. Hot water was a huge issue for both sink and shower. The TV in the bedroom had no sound. The TV in the other room worked at first and then we did not have any reception, cable. Breakfast on Saturday morning may have been the worst experience I have had traveling. It was a CLUSTER! Not much food at the buffet. I had to sit at the bar and eat. 2 waitresses were yelling at each other. Really quite unbelievable .
November 25, 2013
Rated 5 out of 5 by Starr11 Great hospitality!
Beautiful, friendly staff, spacious and nicely appointed rooms.
June 23, 2014
Rated 4 out of 5 by Nikonman Great Hotel, Customer Service needs improvement
Beautiful hotel. Had an issue with Wi-Fi in room but tech support got right on it and corrected. Front desk customer service could use some work. My clerk wasn't very friendly and did not inquire about my SPG membership, I had to inform her that I was a Gold member. There was never any mention of check-in gift, had to request WI-FI and did request a late checkout. No continental breakfast, no SPG lounge. Just didn't get a good feeling at check-in but overall, GREAT place.!!!!
February 3, 2014
Rated 5 out of 5 by Cutlass72 Great Stay and Job By All
The front Desk agent who checked me in was outstanding (bad with names and forgot to write down) warm, friendly and knowledgable. Just doing the job the way it should be done. The hotel is obviously an older property that has been through various re-models but I am quite impressed in the manner of quality and care that has gone into it. The elevators were not functioning on my stay, which was no big deal for me but I feel bad for the staff that has to deal with disgruntled guests.
January 5, 2013
Rated 4 out of 5 by slinky Sheraton Suites stay
This hotel was very nice. The biggest issue was that the second elevator was not working and you had to wait a long time for the elevator to take you up or down. Also, the hair dryer in the room only blew cold air when on hot, so it needs to be replaced. The last things is as a gold member I would have thought that internet would be complimentary and not have a charge of $9.99 per day. Their pool and workout facilities were very nice and the ombiance of the lobby area was lovely.
January 1, 2013
Rated 4 out of 5 by JAE13 June Meeting
We Had a business meeting at your hotel in June. The accommodations were excellant. The staff had everything set-up to meet our needs. The rooms were more than adequate.
June 16, 2014
Rated 4 out of 5 by yuhkii I had an issue with a couple of facilities.
I am totally satisfied with their services and room. The only thing I had an issue is that there was no power of refrigerator and the heater did not work. During the middle of night, I woke up because I felt that it was kind of cold. And so I tried to turn on the heater, but it did not work. When I checked out in the front desk, I talked about the heater. They told me that they did not turn on the air condition system in my room. I was supposed to notice the issue to them.
December 31, 2013
Rated 2 out of 5 by DeeD This hotel needs improvement
The beds were like sleeping on cotton, no back support. Once you laid down, it was like the mattress was folding in on you. The bath tub was slippery-waiting for a major accident. The hotel's elevators were very disappointing, out of the four elevators only one of the two at each end worked. The manager-who is a female appeared impatient and defensive of any questions relative to performance of the hotel. Poor and unprofessional management skills. Overall, I wouldn't return.
December 27, 2012
Rated 4 out of 5 by catamountagia Wi-Fi's not free???
The room was nice and spacious, had plenty of room to work and move around in, however working from one's room now-a-days entails being able to access the internet. I was shocked when I tried to log in via their router and found I would be charged $10/day! Instead I used my phone as a hot spot. Again the room/service was very nice, but a non-member can stay at a cheaper location where the wi-fi is free.
May 5, 2014
Rated 4 out of 5 by yanoale07 NOT ALL STAFF IS HELPFUL
The overall stay was good and I am a Happy Starwood member. Only issue is that I was not acknowledged at the time of check in as a starwood member and it seemed to bother the employee that I requested my upgrade and confirmed my free internet. I did not feel welcomed at all. I also left an item in the room and when I called the hotel to notify them, I was advised that nothing could be done because the housekeeping manager was gone for the day and the hotel manager was too.
January 4, 2012
Rated 4 out of 5 by Ddailey Good stay in great location
This hotel is not far from anything in tampa. There is a great mall about one mile away, downtown and the aquarium only 5-10 minute drive, same for the buccaneers statium. And busch gardens about 15-20 minute drive. The staff was very friendly. The room was comfortable, but it seemed as though the bed frame was broken and higher at the foot of the bed. Not bad enough to complain about. Good breakfast buffet too. Some road noise could be heard from I-275 in the room.
November 4, 2012
Rated 5 out of 5 by Manju A great experience.
We arrived at this hotel for the Repiblican National Convention and immediately were greeted by the best front desk staff we had ever met. Brooke took care of our needs professionally. Our room was spacious and comfortable. We enjoyed the meeting rooms and breakfast buffet, as well as the restaurant. Bus service and drivers to local venues were exceptional. The manager's personal attention was appreciated. We loved having a top-quality hotel for our stay in Tampa.
September 3, 2012
Rated 5 out of 5 by pm726 Southeast Regional Meeting
Everything at the hotel was just fine. Two things that would make it better. (1) Free internet access in the room. (2) Hot breakfast buffet included with the room.
I had to hire a taxi to take me to the airport on Sunday morning. However, I would not expect the hotel shuttle to be running at 3:45 AM!
At our Saturday night banquet, the tables, designed to seat 8 had 10 seated around them. That made things extremely tight. Mature adults need more room, not less.
June 10, 2013
Rated 5 out of 5 by Flyboy1085 very satisfied expierence
I stayed at this hotel several times over that past few months on business and each time I had a positive expierence. Having been a GM with a national chain previously, I look for more than just that first hello or smile. I found that each staff member that I delt with was very professional and provided me with quality customer service. My room was clean and my bed very comfortable.I would recommend to others and stay there again if it was pleasure. Good job.
December 9, 2013
Rated 1 out of 5 by Steve70 The Room Was Filthy
My room was filthy when I arrived. I went to open the curtain and it was so filthy I did not want to touch it. There were dirty ,toothpicks on the floor that remained there from Monday to Sunday. There was dirt on the bathroom floor that was just moved around each day.
The shower/tub was not cleaned soap wrapper and used washcloths were never removed.
I asked for extra towels when my wife arrived and there were less in my room when I returned from Yankee Camp.
January 28, 2013
Rated 3 out of 5 by Ksea23 Hotel had some issues with the elevator
Hotel seemed to have out of the four elevators -two out of service which made it difficult to get up and down to our room and with a 2 year old that makes more of a challenge since they don’t have a concept of waiting. We used the stairs once but we are on the 8th floor so that as well is not the easiest – not sure if both elevators were under repair but you may want to re think taking two of the four out of service and only doing one at a time in the future.
February 4, 2013
Rated 5 out of 5 by VeteranTraveler Very good hotel at a great value
Even though the architecture is a little unusual for a Sheraton, this all-suite property exemplifies the best of the brand.
The folks at the front desk are personable and genuinely interested. They put the hospitality in the hospitality industry.The servers in the restaurant are similarly engaging. My room was spotless and there is nothing that could be criticized.
This was my fifth visit, and I look forward to more.
April 6, 2014
Rated 2 out of 5 by JB25 Stay was ok-not to Sheraton standards
I have stayed at this hotel on 3 occassions now and have been disappointed on each stay for different reasons. The common areas and the staff are both above average.
On previous stays I have been turned off by worn and stained carpets and moldy fridges. This stay I was situated with a room backing on the highway. It was extremely noisy. The drapes did not shut properly and it lacked a clock and other minor ammenities I would expect from a Sheraton hotel.
October 28, 2013
Rated 2 out of 5 by CJJSr Notification and guidance aroun elevator issues was non existent.
Several issues with this property.
1. No bell bell staff offered to assist me and my boys as we were checking in. We had to get our own luggage cart. After complaining about this at checkout, the front desk clerk failed to ask if we needed help now.
2. Housekeeping was atrocious. Our room was never vacuumed. One of us experienced a cut in the bathroom and the blood stain remained on the floor for 2 days.
3. Never had sufficient # of towels or face cloths. We always had to call and ask for more and had to make a follow up calls each time.
4. Now where on the website was there mention of the issues with 3 of the 4 elevators being out of service. Guests had to wait a much as 15 minutes in some cases and when the elevator showed up, it was not capable of carrying all of the guests that had been waiting.
5. Parking was insufficient.
January 5, 2013
Rated 5 out of 5 by Tom738 We love this hotel
We have stayed here for 4 years when we come down for Yankee Spring Training Games. The hotel and staff are very nice and convenient to everything. Quick drive to the games, to the airport, to surrounding area attractions and delicious restaurants. The breakfast buffet at the hotel is great and very convenient. We love that the hotel is all suites and no smoking is allowed. We find it to be very clean and are very pleased. We plan on staying next year.
April 3, 2012
Rated 2 out of 5 by Destingirl Not a safe place to stay
We had our vehiicle broken into on Froday 8/10 sometime after midnight and several items stolen. There were three other cars broken into as well. We had our truck locked and the alarm set. The hotel needs night time security. You are obviously aware of this problem noting the signs all over the parking lot that you are not responsible for stolen items or break ins. There was also no in room safe avaialble so I had to secure place to store my valuables.
August 15, 2012
Rated 2 out of 5 by MLopez Needs improvement
I was there for the ACDC Soccer Tournament with lots of other soccer teams.
The bathroom has a lot of moisture on the ceiling more likely due to the lack of fan. There were moisture stains on the ceiling. The toilet takes at least 10 mins before you can flush again..and if you shower within that 10 mins, the water is scalding hot.
Breakfast was less than satisfactory. There were no plates when I went to grab breakfast. When plates came out, there were no eggs or bacon. I've had my reservations for weeks which meant the hotel is aware of the upcoming soccer tournament. I expected for the facility to staff up for that event.
I do love the size of the room & the separation between the front room & the sleeping quarter. Its great for when the (soccer) girls want to hang out. With some improvements this hotel would be at least a 4star.
October 20, 2013
Rated 4 out of 5 by ChihullyLover Beautiful and clean hotel
The room exceeded my expectations- spacious, clean, comfortable bed and comfortable living room. I could have stayed all week here and would have been very happy with all the amenities at my finger tips, and St. Pete just over the causeway. The lobby and restaurant were decorated tastefully for valentine's day. I wish there was a hot tub along with the heated indoor pool. The shuttle to and from the airport was 20 minutes or less- only wish the check in desk attendant mentioned that you had to call for pick up from the airport instead of saying the shuttle ran every 20 minutes- waited over an hour at the airport until I figured this out! The breakfast of one egg and two slices of wheat toast was $6.50 plus tax and tip- about twice the price it should have been. The staff were neatly dressed, friendly, and professional- I will definitely come back!
February 15, 2014
Rated 1 out of 5 by BobN Water issues
We arrived at midnight and were told there was no hot water. We skipped our showers for the evening and slept in . We woke to no water at all. Could not flush the toilet, brushed teeth with bottled water, skipped showers. Stay was little above camping. Facility is pretty rundown for a Sheraton. Front desk gave us no satisfaction in the morning upon checkout, but called later to give us some Starwood points. Not a memorable stay on Valentine's Day.
February 15, 2013
Rated 2 out of 5 by cbg1965 Columbus Day Stay
While the rooms/overall hotel met our expectations the dining experience was extremely poor for breakfast. We were there as part of a soccer tournament, and they were ill prepared for us. Ran out of food, utensils etc, it was terrible and we have booked well in advance and had called the hotel to make sure they were prepared.
The employees were friendly and apologetic, and the rooms and such were good, but the dining left a lot to be desired.
October 14, 2013