Rated 5 out of 5 by ckamey Carole Amey
This is the best Hotel I have ever stayed overnight. The rooms are so spacy and I love having a separate living room from the bedroom. I have stayed there a couple times and this last time I was there for a three nights. The staff is so efficient and will make sure you have what is needed. Of all the other hotels and Sheratons this one is the best!
December 5, 2013
Rated 2 out of 5 by FortuneJ Hairy Situation
I normally enjoy my stays at Starwood Hotels, but I can say that I will NOT be staying at the Sheraton on W. Cypress in Tampa, FL ever again. I entered the Executive Suite to find that none of the light switches worked because no one took the time to turn the light on that connected to the switch. Walking into the bedroom there was no light switch. Once I was able to light the room I found hair, and lots of it all over the sheets. There were several lengths which gave me the feel that the room had been used "at the hourly rate" (if you know what I mean). Housekeeping was prompt to come and change the sheets. I entered the shower to find that the faucet accents were falling off the wall and all the vents were filled with dust. Disqusting! Now to using the sink... The sink stopper was left in the down position and had broken. There was no way to unstop the sink. I had to use the room key to pry the drain open. After explaining all of this to the attendant I was offered no compensation for the horrible room I was given. I guess I need to get wild and act out to be treated like a loyal customer. Never again... The restaurant was good though.
December 3, 2013
Rated 2 out of 5 by AUCVM13 Not what you expect with Sheraton
I have been a starwood platinum member for a while now and have always stayed at SPG hotels. I have to say that when you first enter this hotel, it looks like you would expect, with a beautiful lobby and atrium. When I got to my room however, I noticed small things that just don't seem like Sheraton. The room itself is laid out quite nicely. My bathroom door did not click closed, and could not lock. There were marks and stains on the walls, rust on the fixtures and that pink mold around the tub and sinks. On the door to the balcony, there were fingerprints, and the track had dirt, dust and cobwebs filling it. The maids didn't finish cleaning the rooms until dinner time, but obviously they were not doing a good clean if marks on the walls could have just been removed with a soapy rag and a couple minutes.
We also had issues with the staff entering without knocking, even though we had the silent sign on the door. They entered, must have seen us there, and left. We notified the front desk and they apologized, but we were worried for the rest of the stay.
The other issue we had was the elevators and events in the hotel. All of the rooms open out over the atrium, which is pretty, except when there are weddings and parties that go until late in the evening and the music and sound can be heard in your room 7 floors up. I was there, needing to sleep and get up early, not be kept up late listening to music from an event downstairs. They also shut down the elevators on one side of the hotel all weekend to accomodate for a wedding that was happening and another party.
I stayed on the SPG guest level, but all I got was a free bottle of water and a thank you for being an SPG member on check in. I don't feel that I was treated better, especially because I am young and felt like they treated me like a child. I have stayed in many better Sheratons, and there are 3 other Sheratons within the Tampa area. I've never stayed there, but I would suggest going to one of them instead.
December 2, 2013
Rated 2 out of 5 by Edarg Somewhat disappointing.
Nice large room but we did experience more than average amount of problems. Hot water was a huge issue for both sink and shower. The TV in the bedroom had no sound. The TV in the other room worked at first and then we did not have any reception, cable. Breakfast on Saturday morning may have been the worst experience I have had traveling. It was a CLUSTER! Not much food at the buffet. I had to sit at the bar and eat. 2 waitresses were yelling at each other. Really quite unbelievable .
November 25, 2013
Rated 5 out of 5 by TVNews3 Wonderful exerience
Loved it from the moment we walked in. Friendly and professional staff makes you feel so welcome. Lobby is amazing with Palm Trees and water, love the glass elevators. The rooms are all suites, even small refrigerator and microwave, so when we didn't finish dinner from their amazing restaurant downstairs, we took it to the room and enjoyed it later. Everyone on staff is so professional and friendly....that alone sets it apart from any other hotels...but the hotel goes even further, exceeding my expectations.
November 21, 2013
Rated 4 out of 5 by sue3995 Love the atmospher and the Staff
Excellent! The Staff is very accommodating with my wine samples. They have been willing to refrigerate for me in their commercial refrigerators ( I am a Wine Sales Rep) I like that they have a complimentary bottle of water in the room and the bed linens and pillows are so comfortable.I also love that I can get transportation to local restaurants.
November 23, 2013
Rated 5 out of 5 by JDMax3 Quiet and comfortable
My wife and I have used this hotel twice, and enjoyed our stay both times. The first visit, there was an event going on with lots of young adults. We were concerned that it would be hard to get to sleep, but when we closed the door we found peace and quiet.
November 22, 2013
Rated 5 out of 5 by DrBB Business travel
It is difficult to be away from home on a weekly basis. Smiling faces and personal recognition make a huge difference. The warm interactions and personal touches afforded by the staff at all levels made a huge difference over the 6 weeks I was coming in and out of this hotel. I highly recommend it for the business traveler.
November 15, 2013