Rated 3 out of 5 by Gina13 Nice room, great location
Our room on the SPG member floor was large and well-equipped. A bathrobe and two free bottles of water were provided, which was a nice touch. Location is great, near shopping, airport and stadium. Good workout machines...if they were maintained. Two of three elliptical machines not functioning. Indoor pool had way too much chlorine. We could not use it because it burned our eyes just standing near it. Too bad because it would be a nice way to relax on a rainy day. Breakfast buffet in St James restaurant was very nice with lots of healthy options.
If they fix the workout equipment and adjust chlorine level in the pool an extra star is deserved.
February 25, 2014
Rated 3 out of 5 by Twinn2013 Great Hotel but Poor Internet connection! BE AWARE for Business Travelers.
I always like Sheraton Suites. Always nice spacious with separate living room. My overall stay was excellent, the only problem was the internet connection every time i stayed in this hotel, This is was my second time staying in this Property.
POOR internet connection INSIDE the bedroom in most rooms. If you using your comp/laptop in the living room, everything works fine, but if you bring your comp to your bedroom, you will lost all the connection. You even can NOT open yahoo or google page. Even my iPhone wasn't detect Sheraton suite wireless inside the bedroom. I was talking to technical support to resolve the problem for 15 mins, but they can't do too much until my last day of departure.
For the Management / GM:
Do our internal research, bring your laptop randomly to 5 rooms in your property and try connect the internet INSIDE the bedroom. I will bet, 4 out of 5 rooms, 100% guarantee that you will have poor, super poor internet connection. I was staying at room 818, check in 01/17 until 01/10, if you need to contact me, my contacts info, my spg file will be in your comp system.
January 10, 2014
Rated 2 out of 5 by Sharon49 Hotel Needs work
My hotel room was satisfactory, but it could have been brighter, the lights were a little dim. The restaurant service was non existing, and the food was cold and burnt. The breakfast in the morning was okay, but they kept running out of food and I have had more choices and better food for free at other hotels (this was $12 a person with a $2 coupon) The elevators were slow and kept breaking down. This is not the type of service I would expect from Sheraton. The hotel staff were friendly and as accommodating as they could be with the circumstances they had to work with. ( I was also charged $4 for water that I thought was free)
February 17, 2014
Rated 5 out of 5 by kathy48 Great place to stay.
The check-in was the fastest we've ever had. The room was more than we anticipate, it was fantastic.
February 25, 2014
Rated 1 out of 5 by Barracks82 This place is a dump
Unclean rooms and worn down decor was only a prelude to no one available in the dining room for breakfast. The buffet was terrible. The place features spotty internet connections and terrible TV reception and no one showed up to fix it. Without a doubt the worst Starwood property I have visited in the last 10 years.
February 22, 2014
Rated 2 out of 5 by Nevergoingback Won't Go Back Again
Toilets that run all night, refrigerators that make more noise than cars drag racing on the street, bathrooms so old that everything, and I do mean everything was falling apart...these are some of the reasons not to go back again. Room keys that did not work and elevator doors that won't open when you are trying to leave the hotel to catch an airplane, even more reasons I won't go back again!
February 21, 2014
Rated 2 out of 5 by Disappointed244444 Visit was a mixed bag
It seems the front desk staff need some training in phone manners and professionalism. I called to advise of a late check in and later in my stay, to ask for an extra night. Each time, the person who answered the phone was short, seemed irritated with my questions, and hung up without closure to the conversation - as if I was wasting there time. I was quite put off by the amateurish treatment I got and did not expect this of a hotel of this status. I will likely shop around before booking here again.
February 15, 2014
Rated 4 out of 5 by ChihullyLover Beautiful and clean hotel
The room exceeded my expectations- spacious, clean, comfortable bed and comfortable living room. I could have stayed all week here and would have been very happy with all the amenities at my finger tips, and St. Pete just over the causeway. The lobby and restaurant were decorated tastefully for valentine's day. I wish there was a hot tub along with the heated indoor pool. The shuttle to and from the airport was 20 minutes or less- only wish the check in desk attendant mentioned that you had to call for pick up from the airport instead of saying the shuttle ran every 20 minutes- waited over an hour at the airport until I figured this out! The breakfast of one egg and two slices of wheat toast was $6.50 plus tax and tip- about twice the price it should have been. The staff were neatly dressed, friendly, and professional- I will definitely come back!
February 15, 2014