Rated 2 out of 5 by chefen Tampa west shore sheraton
As a member and a regular visitor to this hotel when traveling into and out of the country for work I stay here. I found the front desk to be completely rude and without a smile. Over charged for room and internet which I had to bring to there attention. The Dining room staff was great ( Brad had waited on us twice and a perfect rep for your hotel. The room the ceiling by vent was peeling off, and had bubbles in the paint. The drain was stopped up in the restroom. I will continue to stay here on my travels, but surely work on front desk for they are first impression.
July 3, 2013
Rated 2 out of 5 by Gil1945 This hotel 's service was not up to standards
We could not get a handicapped room because they had none available and they did not put us on the floor with the SPG accommodations. The room cleaning personnel were not careful pin cleaning the room and renewing the room supplies. The first day they did not renew the coffee and cream and sugars. They did not leave towels and washcloths on day two. Each day we had to call the desk to get supplies that should have been provided. The service for room cleaning did not include sweeping the floor as several areas were not swept. I found paper wrappers on the floor that were left by previous guests that should have been picked up but were not? The cleaning was not up to our expectations.
July 3, 2013
Rated 5 out of 5 by Renee61 Great stay!
My family and I have stayed there many times and enjoyed every minute of our stay. Great place to stay!
July 1, 2013
Rated 4 out of 5 by Lou0607 Only one serious issue with this hotel!
The hotel is beautiful, the rooms are great, the restaurant is great, but they have no service elevator! I needed to be at a meeting in the morning and 3 elevators were taken up completely with housekeeping staff and their supplies. There was NO room for guests. The housekeeping staff said I could not squeeze in. Eventually, I looked for a stairwell and in the meantime, found another set of elevators that I was able to use. It took 20 minutes to get from Floor 5 to Ground level! This should be fixed!
June 30, 2013
Rated 4 out of 5 by RW13 Great stay
Excellent service, room, food, and location.
June 28, 2013
Rated 5 out of 5 by James70 vacation1
Stay here often. Love the hotel. Staff are excellent and pay special attn to our dog as well. Dog gets excited when we pull into the parking lot.
June 26, 2013
Rated 3 out of 5 by SUM3 Good, not great Hotel
This hotel is showing its age and need updating. Staff are very courteous and respond promtly.
June 24, 2013
Rated 2 out of 5 by BLS0427 The hotel needs improvement
I am an SPG member. I was placed in a room where the toilet ran continuously, I had to try and fix it. mysefl. I was place on a floor with no ice machine and went to the floor above me that one did not work as well, after the my 3rd attempt I found a machine that works.
June 19, 2013
Rated 4 out of 5 by Ted1962 towels were not replaced
I was disappointed that towels were not replaced when the room was made up. In addition, trash cans were not emptied. Only the beds were made.
June 17, 2013
Rated 5 out of 5 by Linebru Extra Nice Front Desk
always welcoming and took care on my needs.
June 17, 2013
Rated 5 out of 5 by Vicki24 Comfy
Very comfortable rooms and very beautiful hotel.
June 13, 2013
Rated 5 out of 5 by Larry We had a great weekend
We were at the hotel for a conference. The meeting rooms were easy to use and the food and staff were great.
June 10, 2013
Rated 5 out of 5 by pm726 Southeast Regional Meeting
Everything at the hotel was just fine. Two things that would make it better. (1) Free internet access in the room. (2) Hot breakfast buffet included with the room.
I had to hire a taxi to take me to the airport on Sunday morning. However, I would not expect the hotel shuttle to be running at 3:45 AM!
At our Saturday night banquet, the tables, designed to seat 8 had 10 seated around them. That made things extremely tight. Mature adults need more room, not less.
June 10, 2013
Rated 5 out of 5 by Freddy Treated like we count
Upon arriving at the hotel we were welcomed and warmly received. When reservations were made the requested room was not available so I had to take what I could get. When we checked in I asked about it and because we were members, we were upgraded to a suite. It was great! My husband could have his meetings and I could enjoy a book, watch tv or rest without disturbing them. Thanks!,
June 10, 2013
Rated 5 out of 5 by Debbie11 Just like home!
Once again I had a fabulous, comfortable stay! Everything was perfect and exceeded my expectations! Thank you for a comfortable, enjoyable stay! Looking forward to my next stay, at the end of the month!
June 9, 2013
Rated 2 out of 5 by Lizz17 a bit disapointing
Very nice hotel with great food and nice indoor pool. However there are daily swimming lessons which we were not informed of and were kicked out of shallow end of pool which we needed. I talked to management and all they could say was sorry. A/c broke in room/carpet was all wet had to get up for service at 1145pm. alarm clock went off at 300am that someone in room before us had set and fire alarm went off at 645 am. so overall not much sleep. I would have appreciated a discount or credit towards next stay. I was offered nothing. Beds super comfy. Asked for additional conditioner as we had 3 teenage girls with long hair and I was given a bag of body lotion. for a Sheraton I expected more. Area was nice. Really would have like partial discount or credit toward next stay for all the inconveniences.
June 8, 2013
Rated 3 out of 5 by notroom801 Room 801
I stay at this Sheraton about 25 times a year (75 nights), very good location, consistently clean and well maintained.
I happened to get room 801 this time, looks like it was the only room not renovated in the hotel, also some bizarre buzzing noice from A/C kept me from sleeping well. I will be back soon, hopefully not in room 801.
June 7, 2013
Rated 2 out of 5 by BeansyICE Unfriendly and impersonal
dirty mugs were outside our suite for three days. bathroom not properly cleaned. staff were unfriendly. no one welcomed us. it is shame, they behaved as if we were not there. staff were very impersonal
June 4, 2013
Rated 3 out of 5 by FloridaSportsman First real let down
I stay here fairly often, and usually everything is pretty good. This time was pretty normal until I went to get some ice. I was staying on the 4th floor. I had to go to 3 other floors to get a bucket of ice. This is crazy. No out of order signs, nothing...And there were kids roaming the halls in their pajamas...not sure what was going on there...
June 3, 2013
Rated 3 out of 5 by Robmase This hotel needs maintenance help !
First room....both TVs didn't work, refrigerator didn't work, burned out bulb in lamp, A/C ran for 4 hours and no lower than 76....they switched rooms and the new room didn't have A/C.... so a guy came with a shop vac and had to go up in the ceiling to vacuum out water in order for the A/C to work. Staff was very helpful and friendly. Its just an old worn out hotel.. Bought a $13 dollar glass of house white wine...WOW!
June 1, 2013
Rated 4 out of 5 by EJ77 Spacious, Comfy and Quiet!
Great staff and accommodations, a terrific breakfast and lunch buffet, but please tell housekeeping to go easy on the bleach. The smell was a bit overpowering, which was the only detraction from my stay. Be warned: This entire area of 275 is under construction so plan accordingly.
May 30, 2013
Rated 4 out of 5 by FlyerGuy Excellent airport hotel
I regularly stay at this property when in Tampa for a night and have never been disappointed. Rooms are all very standard, but comfortable, clean, and quiet. Only complaint is the crowded parking lot.
May 29, 2013
Rated 5 out of 5 by Corey21 This hotel was a great place to stay
Check in was easy and was in a decent location. The beds were very nice and I will definitely be staying here again. I recommend this hotel to others.
May 29, 2013
Rated 2 out of 5 by David Bad experience
I spent two nights at the Sheraton Westshore in early March. I was there for a pool tournament. The beds at this hotel were just terrible. The mattresses sunk so much I woke up with a huge back ache. After the first morning I went to the front desk to ask to be moved and was told the entire hotel has the same bed and that they knew the beds were terrible and were going to do something about it. This didnt help me of course and with the back ache I had I had a miserable tournament. Trying to bend over a table to shoot when your back is just wrecked...well you can guess the result.
Parking at this hotel is also an issue if you come back to the hotel late. Both nights we got back to the hotel after midnite and ended up parking in a gravel road adjacent to the hotel next door to a steakhouse.
May 28, 2013
Rated 4 out of 5 by dude10 Busy weekend in Tampa
Great weekend at the hotel. Remodeled rooms, everything clean and nice. Only drawback is the hotel was so busy they did not have any towels for us for a whole day. Needed to use a hand towel to dry off with. Staff was accommodating otherwise.
May 28, 2013
Rated 5 out of 5 by Susan Great Stay
Ideal stay for the business traveler... I checked in at 10 in the morning and was able to work all day in my very comfortable room... furthermore, this room was booked with SPG points!
May 26, 2013
Rated 5 out of 5 by Guoqing LOVED it
I was in Tampa for a conference and I stayed here the day before my flight. To my surprise, this Sheraton was NOT what I expected for an airport property - simply too sophisticated. The front desk was very polite and thanked me for my loyalty with SPG when checking in and said the same thing at check-out. Shuttle driver was fun to talk to...btw, the driver was trying to reject my second tip but I insisted that he have it. The guest room was huge and room service was fast. I ordered two entrees for myself and they were both very good. The only flaw, if I have to come up with one to help improve the property, was that the bathroom had just a tiny bit of old pee smell. But I have been told to have super sensitive nose, so...Something about this property made me want to spend ALL my money here!!!
May 25, 2013
Rated 5 out of 5 by melissa64 Beautiful hotel
The Hotel is absolutely beautiful, the rooms are centered around beautiful indoor palm trees and landscaping!!
May 20, 2013
Rated 5 out of 5 by kbrbandit Amazing hotel
Great stay, comfortable clean rooms, beautiful atrium and warm nice pool. Had a great time!
May 20, 2013
Rated 5 out of 5 by 174151 Great Value
This hotel exceeded our expectations. Very clean and stylish with very comfortable rooms. Staff was great and helpful. Restaurant was inconsistent though, mt grouper sandwich was very good, my wifes buffalo burger was way over cooked.
May 19, 2013