Rated 4 out of 5 by Eagle65 Not my first choice
I stayed at this hotel because of an event being held there. The bar didn't have beverages that were on the menu, the wake up call never came, and the staff didn't seem to be knowledgeable about the event. It was raining and I was told that there was a parking garage connected to the hotel, wrong!
May 6, 2014
Rated 4 out of 5 by Jimbo1411 Great service from the staff
We stayed here at both ends as of a 10-day trip across Florida and were delighted. The kids liked the pool and there were a number of restaurants nearby. They were great to us with airport shuttle pick up at 1AM after both of our flights were delayed and also back in the morning to pick up our rental car.
April 11, 2014
Rated 2 out of 5 by CCBIII Entire Property Needs Renovation
This entire property needs a renovation. It is run down and the A/C units in the rooms are old and problematic. I had to be moved after the A/C unit in one room could not be fixed due to malfunction. Even after the guy fixed it (worked for 2 hrs) the air return was left dusty. There was evidence on the ceiling of ongoing problems with the unit. They could have moved me before I unpacked and reported the AC problem the first time. I asked for the Manager on duty to come up and look at the dusty air return grill and water damage on the ceiling, but the Manager only called the room and said the GM was gone for the day and she would take the room out of service. The new room they put me in was better on SPG level, but the bathroom walls and ceiling had visable damage that had been painted over. The bathroom had poor lighting and the mirror was very degraded. Even the restrooms on the public level have signs of damage on the ceiling that has been painted over. This by far the worst Starwood property I have ever stayed in. I would never go back here.
July 2, 2014
Rated 5 out of 5 by Tampa2014 Great stay
Lovely hotel! Comfy bed, friendly staff, great food and clean environment. Large, well arranged suites. I would stay here again. Thanks and keep up the great job!
July 26, 2014
Rated 5 out of 5 by eunice35 it is a great hotel
I don't have to say any negative thing of this hotel. it was awesome
August 9, 2014
Rated 5 out of 5 by JTucker Awesome Stay
This location was perfect for my trip as it was close to the Tampa Skate Park and plenty of shopping. The suite layout and quality of the rooms really met my expectations. The bed was very comfortable and the kids enjoyed the pool. Overall the staff provided warm and friendly service. I will definitely be back!
September 5, 2013
Rated 2 out of 5 by patriciafla Problem stay
Although the facility was attractive & the staff responsive, we had a housekeeping problem during the our stay, that ruined the visit.
July 30, 2014
Rated 5 out of 5 by Seamus55 Very nice hotel and friendly staff.
Stayed 3 nights and everything was perfect. Mr. Libby at front desk and Mr. Jeff the shuttle bus driver were very professional and helpful. The young German woman at restuarant whose names escapes me had great enthusiasm for her job and was very pleasent. Great workers= A great hotel my friends. Thanks, Seamus
April 14, 2013
Rated 5 out of 5 by coconutbeach perfect' & fantastic customer service!
From the extremely friendly and helpful shuttle drivers to the welcoming front desk associates this was a wonderful stay. This hotel is extremely clean, inviting, and I would stay here again in a heartbeat.
I literally have no complaints about anything, it was clean, comfy, and friendly, thanks Sheraton staff!
January 8, 2013
Rated 5 out of 5 by robet good stay
Everyone was helpful. nice property.
August 12, 2014
Rated 5 out of 5 by Nandin77 Flexibility!!
We enjoyed our stay at the Sheraton Suites Tampa Airport Westshore, just an excellent service that exceed our expectations!!, Thank you!!!
July 29, 2014
Rated 2 out of 5 by BLS0427 Another Poor Experience
My second booking in two months with your hotel. Again placed on a floor with a non-working Ice machine. Had to go to 3 different machines to find ice. The area around the refrigerator in my room was dirty and you can see where rust or mildew may be starting to form on the cabinet. I ordered food, dessert and a drink. They brought the food without utensil, and the drink was too sour. I had a feeling the person did not know how to make the drink when I had to repeat "Tom Collins" 4 times. It took them almost 20 minutes to bring the utensils by that I a callled to have the items taken off my bill. They also did not leave a breakfast order door hanger in my room and I had to call for that however, base upon my experience the night before I decided to forgo breakfast at your restaurant. I travel to Tampa at least once a month. I will be looking at other hotels around your area for overnight stays. My second poor experience in 30 days at your hotel has left a bad taste in my mouth.
July 31, 2013
Rated 3 out of 5 by tomo33 where is the free internet connection and club lounge
staying on the club level using my points and you do not have a club lounge and have to pay for internet. Disappointing when told this would be available when making reservation. What is point of paying extra points for club level if not lounge or even free internet. Not like most sheratons i have stayed at.
December 30, 2012
Rated 5 out of 5 by Craige46 CUSTOMER SERVICE
The Sheraton Suites Tampa Airport West shore is a 'customer-centric' hotel with a team of hoteliers who genuinely deliver on the promise of 'customer' service. Their attention to detail is thorough and their follow-up is exemplary. The experience overall was one of friendliness and personal warmth.
April 4, 2014
Rated 4 out of 5 by AJL123 Great Room
The room was clean and the beds were extremely comfortable. The bell staff left a lot to be desired. I asked one for a luggage cart and he could hardly tear his eyes away from his cell phone to help me. I was carrying my one year old nephew and I was surprised at how rude he was.
Very convenient to airport
July 8, 2013
Rated 5 out of 5 by nyvaperu71 EXTREME COMFORT
The hotel is beautiful from the outside and in. The lobby area and first floor is very inviting and elegant. The rooms are very spacious and comfortable. The staff was very friendly. You have everything you need right there at your doorstep. Mall is only a few minutes away. I wish I would've stayed longer.
July 29, 2013
Rated 4 out of 5 by Riroo Not as great as our last visit.
They did a remodel about 2 years ago and need to touch it up. All was great except bathroom. Faucet loose, sink slow to drain, needed repair in drywall under sink.......even the toilet needed stabilizing. Staff is excellent and bed was wonderful. Sofa nice and firm to sit. It's a very nice suite hotel.
January 25, 2014
Rated 2 out of 5 by jcn4187 Room and Service Not up to Sheraton Standards
I were very disappointed in my stay from 31Dec 2012 to 2 Jan 2013.
(1)The restaurant was very poor. The waitress was not aware of what was on the menu for lunch. She had her name tag on upside down and she did not appear to be too happy to serve. The breakfast buffet was overpriced. There was only scrambled eggs, grits, sausage and bacon (fruit on the side table looked to have turned brown). The appearance and presentation of the food was not appetizing to the eye. (paid $12 but was not worth $6).
(2) There are 4 elevators two per side but only 1 per side were working. The ones working were very slow. I waited over 12 minutes on average for an elevator. What made this not acceptable was the use of the stairs was also unavailable. The stairs could be used to go down but not up.
(3)The room was very warm (SWEATING AT NIGHT) and the temperature control unit in the room did not work.
(4) The cleanup crew did not leave the normal compliment of coffe and sugar when they cleaned the room.
January 3, 2013
Rated 2 out of 5 by GGregg disappointing
We stayed here for a family gathering and had higher expectations due to the claim of recent renovation. A large part of the hotel does appears to have had investment, but the rooms are still dark; the a/c very noisy; and the recently installed furniture and bath fixtures poor quality and already worn.
September 3, 2012
Rated 5 out of 5 by terriw1 Wonderful staff and Hotel
I love the setup in the room I was stayed in,,the bed and pillows very soft but yet firm,I really enjoyed my stay here and will return in a year or so. The staff was very nice and helpful.
July 14, 2014
Rated 3 out of 5 by Obay1 Unsatisfactory Stay was not the Norm!
This hotel is always my number 1 location when I travel monthly. My most recent stay was not up to the excellent standards. No phone in the bedroom, internet connection problems for my Mac. Also I had no control of the room temperature. I froze for 2 nights then was in a sweat box the next night.
November 10, 2013
Rated 3 out of 5 by SPG1 Good 3* hotel
This is a standard Sheraton Suites hotel - meets all of the Sheraton requirements. We had a very early flight and thus could not take advantage of the free platinum breakfast so the dining room manager packed us box-lunch type breakfasts the night before to eat in the morning (much appreciated!)
January 14, 2013
Rated 2 out of 5 by tampa1 hotel improvement needed
elevators down, bathroom fixures broken (no hot water in the bathroom)- need more quality bathtub fixtures.
i do like the abilit to get $5 credit instead of house keeping though, nice though.
my company has a corporate here making it a good value, but would not pay regular price to stay here.
January 11, 2013
Rated 5 out of 5 by Izzy Sweet Suite
What an awesome way to end our vacation. We were traveling with another couple. It was great having so much space, since we spent the entire day in the room resting. The beds were incredibly comfortable! The shuttle to the airport was right on time. The staff was extremely friendly and helpful.
January 22, 2013
Rated 5 out of 5 by TiaJabu End of vacation
Recently vacationed in various Florida towns.
Spent our last night this hotel and what a nice way to end our vacation. Such a beautiful courtyard in this hotel but more importantly there are super friendly staff. You won't be disappointed with this hotel. Definitely a place I would stay again.
March 27, 2013
Rated 2 out of 5 by LennyF Road noise was unacceptable
While the room was nice and had all the amenities, my room which was on the 7th fllor on the north side of building had tremendous highway noise which made for a poor nights sleep. I would request a room with a western exposure in the future or stay somewhere else.
May 21, 2014
Rated 4 out of 5 by TCVA TC
The staff was quite responsive in handling a miscommunication I had during the reservation process.
July 30, 2014
Rated 3 out of 5 by CanuckTraveler Decent
This property is only decent and is more expensive then all competitors in the area. Hot water in the shower took 6 min to come on and when I called the front desk they said it could take up to 10 min for the water to get hot. Gym was not good and connected to the pool so it was very humid.
February 11, 2012
Rated 5 out of 5 by Grindel57 Great aesthetics
Liked the interior design of the hotel and the suites.
August 4, 2014
Rated 3 out of 5 by Gordon825 Humidity problem
The suite was well laid out, the bed was comfortable and it was very easy to get work done. The real problem was that the room was exceedingly damp. I turned the AC up hoping that would help but it did not. It felt very humid and, worse, it smelled a bit like mildew. I would not go back.
October 8, 2012