Rated 2 out of 5 by GGregg disappointing
We stayed here for a family gathering and had higher expectations due to the claim of recent renovation. A large part of the hotel does appears to have had investment, but the rooms are still dark; the a/c very noisy; and the recently installed furniture and bath fixtures poor quality and already worn.
September 3, 2012
Rated 3 out of 5 by Obay1 Unsatisfactory Stay was not the Norm!
This hotel is always my number 1 location when I travel monthly. My most recent stay was not up to the excellent standards. No phone in the bedroom, internet connection problems for my Mac. Also I had no control of the room temperature. I froze for 2 nights then was in a sweat box the next night.
November 10, 2013
Rated 2 out of 5 by Dangerous Ac no good. 1st night staff not very helpful
Ac had problems no one could fix it after 4 phone calls and 3 hours I went down stairs and instead of them going to check another room they sent me. The 2nd day the lady manager of housekeeping should some real concern and that made me feel more at ease.
April 9, 2014
Rated 3 out of 5 by SPG1 Good 3* hotel
This is a standard Sheraton Suites hotel - meets all of the Sheraton requirements. We had a very early flight and thus could not take advantage of the free platinum breakfast so the dining room manager packed us box-lunch type breakfasts the night before to eat in the morning (much appreciated!)
January 14, 2013
Rated 2 out of 5 by tampa1 hotel improvement needed
elevators down, bathroom fixures broken (no hot water in the bathroom)- need more quality bathtub fixtures.
i do like the abilit to get $5 credit instead of house keeping though, nice though.
my company has a corporate here making it a good value, but would not pay regular price to stay here.
January 11, 2013
Rated 5 out of 5 by Izzy Sweet Suite
What an awesome way to end our vacation. We were traveling with another couple. It was great having so much space, since we spent the entire day in the room resting. The beds were incredibly comfortable! The shuttle to the airport was right on time. The staff was extremely friendly and helpful.
January 22, 2013
Rated 5 out of 5 by TiaJabu End of vacation
Recently vacationed in various Florida towns.
Spent our last night this hotel and what a nice way to end our vacation. Such a beautiful courtyard in this hotel but more importantly there are super friendly staff. You won't be disappointed with this hotel. Definitely a place I would stay again.
March 27, 2013
Rated 5 out of 5 by Mikeeeee First Class Experience
Our experience was just great. The Atrium setting was very relaxing. Staff was attentive to our needs. Food at the hotel restaurant was very good and reasonably priced. Would definitely stay at this hotel again.
May 2, 2014
Rated 3 out of 5 by CanuckTraveler Decent
This property is only decent and is more expensive then all competitors in the area. Hot water in the shower took 6 min to come on and when I called the front desk they said it could take up to 10 min for the water to get hot. Gym was not good and connected to the pool so it was very humid.
February 11, 2012
Rated 5 out of 5 by Booking1 Wonderful experience
Very pleased with the facility; definitely a 4 star or better experience. Staff made me feel wonderful from the minute I walked in. The indoor pool was perfect temp and clean. The room was awesome and beyond my expectations. Will try to stay there each time I visit. Beautiful décor.
January 16, 2014
Rated 3 out of 5 by Gordon825 Humidity problem
The suite was well laid out, the bed was comfortable and it was very easy to get work done. The real problem was that the room was exceedingly damp. I turned the AC up hoping that would help but it did not. It felt very humid and, worse, it smelled a bit like mildew. I would not go back.
October 8, 2012
Rated 4 out of 5 by DMP512 Excellent Staff
Great, friendly and knowledgeable staff. Excellent location with easy access to airport.
May 31, 2014
Rated 4 out of 5 by JandF Excellent hotel and location to airport
We were very pleased with this hotel. The location and shuttle to the airport was excellent, staff were very friendly and accommodating and the buffet breakfast was wonderful. Would have no problem staying there again and highly recommend it to anyone.
March 26, 2014
Rated 1 out of 5 by Ellen Would not return
Service and food was horrible. Waited 30 minutes to get a table for dinner, went to manager and nothing was done. Finally got sandwich and it was cold an unable to be eaten. Breakfast was cold every morning. Only one elevator on each side was working. Had to wait 15 minutes or longer
January 31, 2013
Rated 5 out of 5 by Longleat Great hotel!
Great location, great, spacious room. Needed free internet and breakfast and it would be perfect.
May 28, 2014
Rated 2 out of 5 by Amy321 Do Not Recommend
Beautiful hotel, stunning when you walk in. Indoor pool was not clean, water cloudy, chairs at pool broken, area not clean. Room had a loud vibration noise - all night, I was told it was part of the AC water cooling system, unable to sleep well. Staff is very friendly and welcoming.
July 7, 2013
Rated 4 out of 5 by EJ77 Spacious, Comfy and Quiet!
Great staff and accommodations, a terrific breakfast and lunch buffet, but please tell housekeeping to go easy on the bleach. The smell was a bit overpowering, which was the only detraction from my stay. Be warned: This entire area of 275 is under construction so plan accordingly.
May 30, 2013
Rated 2 out of 5 by chaelie This hotel was disappointing.
The room layout and furnishings are excellent but there were socks on the floor from a previous occupant and when I tried to make coffee in the morning the carafe was missing from the coffee maker also in the morning the toilet clogged with normal use.
March 16, 2014
Rated 5 out of 5 by Mainer Great enviroment!
First of all I loved the shuttle from the airport to the hotel. My shuttle driver was friendly and informative. The front desk staff was helpful and pleasant. Of course the restaurant and bar staff were attentive and very courteous. All my needs were met with pleasant smiles.
June 30, 2012
Rated 5 out of 5 by Chrisalamia Family visit
I booked this room so my mother and I can visit my sister and brother in law who live in the Tampa area. The staff there at Westshore Sheraton went above and beyond to make our visit pleasurable. I have to say it was one of my best hotel stays. Thank for all you do
February 3, 2014
Rated 2 out of 5 by mbcw Not Good
Bedding was rough and comforter dirty.
Sheets old and had holes in them.
AC in room did not work properly first night, second night quit entirely.
Advised staff of problems.
Many apologies but little done to improve
situation. Finally got AC 2 hours before we checked out.
May 28, 2012
Rated 2 out of 5 by Jose1982 The hotel is not worth the price
I arrived to Tampa on a business trip a couple of days ago, stayed at the Sheraton Suites.
I chose this hotel for its proximity to the airport, since I was taking a very early flight out the next day.
The check-in experience was ok, nothing spectacular, so no complaints there.
You can tell that the hotel is in need of a refurbishment, it looked like Starwood acquired the property from another chain and just changed the name.
The hotel staff needs to be more thorough when cleaning up the room. I was walking around the room and found glass on the carpet. Apparently the people who were there before me dropped a glass or something and the people in charge of cleaning didn't care enough to pick up all the pieces. I also found some bags with trash and leftovers in the kitchenette. The duvet cover had what looked like cheeto stains on it, disgusting. For the price they are charging I think they need to be more careful about these things.
I would not consider staying there again, nor would I recommend it for that price.
October 5, 2012
Rated 3 out of 5 by CK50 Be sure to ask for a room w/ new bed
The hotel is fine, but the mattress I slept on had no support. I must have sunk in 6 inches no matter what side of the bed I laid on. I had a colleague who said her mattress was firm, so I am guessing they are in the process of swapping out mattresses and I got an old one.
March 14, 2013
Rated 2 out of 5 by BLS0427 The hotel needs improvement
I am an SPG member. I was placed in a room where the toilet ran continuously, I had to try and fix it. mysefl. I was place on a floor with no ice machine and went to the floor above me that one did not work as well, after the my 3rd attempt I found a machine that works.
June 19, 2013
Rated 4 out of 5 by Jill1234 Fabulous staff
The room was quite comfortable but the outside road noise was tough to deal with. The internet does not work in the bed section of the rooms but otherwise was fine. The staff went out of their way to make me feel important-I was blown away by them, they were so nice.
January 19, 2013
Rated 4 out of 5 by davids Tech Geeks
Room was great. Tech was not. WiFi for apple products not working. TV quality sucked. No TV listing to know what channel was what and the batteries on the remote died. And the phone seems to be really old. Used to seeing wireless phone in upper standard hotels now.
April 2, 2013
Rated 4 out of 5 by Cowgirl21 Shuttle Service
You need better communication between your switchboard and shuttle service. I had to call 2 or 3 times every day and was always waiting 1 - 1 1/2 hours for shuttle service. This should never have happened and I was always told the switchboard did not tell them.
September 24, 2012
Rated 4 out of 5 by Mella48 Sheraton Westshore
I love staying at this location when I am in Tampa. The only negative thing I have to say is that housekeeping never replaces the towels. Each time I have stayed here more than one day I have had to call the front desk to bring towels up after the first night.
April 24, 2013
Rated 5 out of 5 by JDMax3 Quiet and comfortable
My wife and I have used this hotel twice, and enjoyed our stay both times. The first visit, there was an event going on with lots of young adults. We were concerned that it would be hard to get to sleep, but when we closed the door we found peace and quiet.
November 22, 2013
Rated 3 out of 5 by CDelgado The room didn't have internet
The moved to anothe room that had internet but just in the living room area. No internet in the bedroom area. It has happened to me twice within two months. Floors 7 & 8. Also, room service staff should be more attentive they didn't bring my full food order
September 25, 2013