Rated 2 out of 5 by Tardy71 Customer Service needs improvement
Upon checking in, I was told my entire 3 days had to be paid upfront. I have never experienced that at any hotel i have stayed in! Very unusual! I did not use maid service but did not get any $5 dollar credit as promised. I guess i had to ask for those at the front desk? The hot water took forever to warm up in the shower. My first night, I looked in the halls and the maids were cleaning rooms at 9am. That seemed a bit unusual as well. For a nice hotel, the customer service does not match the amenities at all!
October 11, 2016
Rated 3 out of 5 by Roy7 Not what expected
Not too friendly staff,no smiles
Ceiling is falling apart in the atrium.
Over charge and do not know dates
October 8, 2016
Rated 4 out of 5 by Roami26 Great Airport Location Stay!
Sheraton Suites Tampa Airport Westshore, is a great SPG property for an airport stay. Friendly staff, good SPG recognition and very convenient to TPA and the Tampa area. It's also a quick hop across the causeway to get to beach areas.
September 25, 2016
Rated 2 out of 5 by Tyrone1958 My first unsatisfactory Starwood hotel experience
The A/C was barely functional. The young man at the front desk acted as if he were there solely to collect a paycheck. No welcoming attitude, no energy. When I expressed disappointment that I had no electrical outlet near my bed (for my CPAP breathing machine), I got no apology - only a blase' statement that it would be reported. I will not stay at this location the next time I'm in Florida. I've come to expect much more from Starwood hotels.
September 3, 2016
Rated 5 out of 5 by Immatty Nice Hotel
I recommend this hotel.
Nice place, confortable and very clean.
August 17, 2016
Rated 4 out of 5 by rufkdlk excellent
checkin was a breeze, didn't reach shuttle so took $15 cab, Angel was an angel at checkin and beds were incredible. Had a little problem with outside noise so might prefer an interior room, Buffet at $14 reasonable. a nice stay for me. Charley's steak place next door, great chicken and potato. Shuttle took me to mall and back, I hope. Thanks SPG.
August 6, 2016
Rated 2 out of 5 by First16 Hotel has potential
Manager was friendly... Front desk staff were usually piled up in an office socializing. Rooms are outdated and house keeping staff could do a much better job cleaning rooms.
July 31, 2016
Rated 5 out of 5 by Fle08 Great get away
Spend the weekend with my Bestie. We had a amazing time and awesome sleep. The only down fall was a lack of parking space. Otherwise, will return in the future.
July 19, 2016