Rated 5 out of 5 by Weezee13 Wonderful Hotel Experience
From the moment we arrived, we were treated like family. The Hotel was very clean, comfortable and the staff was friendly and helpful. I will come again!
August 5, 2013
Rated 2 out of 5 by BLS0427 Another Poor Experience
My second booking in two months with your hotel. Again placed on a floor with a non-working Ice machine. Had to go to 3 different machines to find ice. The area around the refrigerator in my room was dirty and you can see where rust or mildew may be starting to form on the cabinet. I ordered food, dessert and a drink. They brought the food without utensil, and the drink was too sour. I had a feeling the person did not know how to make the drink when I had to repeat "Tom Collins" 4 times. It took them almost 20 minutes to bring the utensils by that I a callled to have the items taken off my bill. They also did not leave a breakfast order door hanger in my room and I had to call for that however, base upon my experience the night before I decided to forgo breakfast at your restaurant. I travel to Tampa at least once a month. I will be looking at other hotels around your area for overnight stays. My second poor experience in 30 days at your hotel has left a bad taste in my mouth.
July 31, 2013
Rated 4 out of 5 by JadeC Charming and spacious
I appreciate the charming details of this hotel, such as the crown molding, running water streams, and Spanish tile floor. The room/suite was spacious and the staff was especially friendly and helpful. My only disappointment was the indoor pool. It was incredibly loud because of the air conditioner and the volume used by other guests. However, we enjoyed the stay overall and would return if visiting the Tampa area.
July 31, 2013
Rated 4 out of 5 by sma123 Amazing Hotel!
Only thing I disliked about the hotel was that you have to pay almost 10 dollars for wifi, but other than that it was great!
July 30, 2013
Rated 5 out of 5 by Ranric19 Cool Oasis During Summer's Heat
Our A/C broke in our house so we stayed one night to get a good night sleep and a cool air conditioner. We were not disappointed and were very impressed with the design of the property. The room and A/C were fantastic and the staff was friendly. We were recognized for our Gold status. Wish we had more time to stay and enjoy the amenities but had to return home to meet the A/C repairman.
July 29, 2013
Rated 5 out of 5 by nyvaperu71 EXTREME COMFORT
The hotel is beautiful from the outside and in. The lobby area and first floor is very inviting and elegant. The rooms are very spacious and comfortable. The staff was very friendly. You have everything you need right there at your doorstep. Mall is only a few minutes away. I wish I would've stayed longer.
July 29, 2013
Rated 4 out of 5 by CDelgado No Spanish Channels
I was very surprise by the fact that the hotel has no Spanish channels. Very disappointed by that given the lack of Diversity in this hotel...
July 22, 2013
Rated 4 out of 5 by notavailable5 Good Overall. Minor areas of improvement needed.
Overall my stay was very pleasant, and I would probably stay here again. The staff was incredibly friendly and very helpful. Possibly some of the most pleasantly accommodating I have experienced. I would have liked more variation on the hot portion of the breakfast buffet. It was eggs, sausage and bacon every morning.
The housekeeping my last two nights left much to be desired. Neither my towels or my tea for the coffee maker was replenished, which meant a trip to the service desk since I needed towels and don't drink coffee. It was clear that the minimum is done as far as actual cleaning of the room, as there appeared to be mildew at the base of the wall/tub in the shower, indicating that had not been thoroughly cleaned recently.
My room faced the highway and was rather loud, even for a sound sleeper, but this was not an issue for my coworkers who were located on the other side, and my cable did not work on either tv below channel 15, so I couldn't watch any of the major channels.
In general the facilities were very modern and seemed quite new. I used the pool and the gym and both were adequate. I also went to the complimentary happy hour and was pleased with the selection of the drinks as well as the light refreshments.
July 19, 2013
Rated 5 out of 5 by Ville Great atmosphere
This hotel is really a nice place to stay. Its got a continental flavor to it.
July 19, 2013
Rated 5 out of 5 by Tim4914 Very nice hotel
Great hotel. All staff were very nice. Love the integrated desk/workspace.
July 17, 2013
Rated 4 out of 5 by Spikeman Convenient
Location was convenient for us
July 17, 2013
Rated 4 out of 5 by Bigdog44 Breakfast Buffet
It was free for me but not very good. Eggs, grits, and meat were cold. One two slice toaster for everyone to use took forever to use.
July 13, 2013
Rated 5 out of 5 by Wes700 This Hotel was very accommodating
I enjoyed my stay very much. Thanks for everything.
July 13, 2013
Rated 4 out of 5 by AJL123 Great Room
The room was clean and the beds were extremely comfortable. The bell staff left a lot to be desired. I asked one for a luggage cart and he could hardly tear his eyes away from his cell phone to help me. I was carrying my one year old nephew and I was surprised at how rude he was.
Very convenient to airport
July 8, 2013
Rated 2 out of 5 by Amy321 Do Not Recommend
Beautiful hotel, stunning when you walk in. Indoor pool was not clean, water cloudy, chairs at pool broken, area not clean. Room had a loud vibration noise - all night, I was told it was part of the AC water cooling system, unable to sleep well. Staff is very friendly and welcoming.
July 7, 2013
Rated 2 out of 5 by chefen Tampa west shore sheraton
As a member and a regular visitor to this hotel when traveling into and out of the country for work I stay here. I found the front desk to be completely rude and without a smile. Over charged for room and internet which I had to bring to there attention. The Dining room staff was great ( Brad had waited on us twice and a perfect rep for your hotel. The room the ceiling by vent was peeling off, and had bubbles in the paint. The drain was stopped up in the restroom. I will continue to stay here on my travels, but surely work on front desk for they are first impression.
July 3, 2013
Rated 2 out of 5 by Gil1945 This hotel 's service was not up to standards
We could not get a handicapped room because they had none available and they did not put us on the floor with the SPG accommodations. The room cleaning personnel were not careful pin cleaning the room and renewing the room supplies. The first day they did not renew the coffee and cream and sugars. They did not leave towels and washcloths on day two. Each day we had to call the desk to get supplies that should have been provided. The service for room cleaning did not include sweeping the floor as several areas were not swept. I found paper wrappers on the floor that were left by previous guests that should have been picked up but were not? The cleaning was not up to our expectations.
July 3, 2013
Rated 5 out of 5 by Renee61 Great stay!
My family and I have stayed there many times and enjoyed every minute of our stay. Great place to stay!
July 1, 2013
Rated 4 out of 5 by Lou0607 Only one serious issue with this hotel!
The hotel is beautiful, the rooms are great, the restaurant is great, but they have no service elevator! I needed to be at a meeting in the morning and 3 elevators were taken up completely with housekeeping staff and their supplies. There was NO room for guests. The housekeeping staff said I could not squeeze in. Eventually, I looked for a stairwell and in the meantime, found another set of elevators that I was able to use. It took 20 minutes to get from Floor 5 to Ground level! This should be fixed!
June 30, 2013
Rated 4 out of 5 by RW13 Great stay
Excellent service, room, food, and location.
June 28, 2013
Rated 5 out of 5 by James70 vacation1
Stay here often. Love the hotel. Staff are excellent and pay special attn to our dog as well. Dog gets excited when we pull into the parking lot.
June 26, 2013
Rated 3 out of 5 by SUM3 Good, not great Hotel
This hotel is showing its age and need updating. Staff are very courteous and respond promtly.
June 25, 2013
Rated 2 out of 5 by BLS0427 The hotel needs improvement
I am an SPG member. I was placed in a room where the toilet ran continuously, I had to try and fix it. mysefl. I was place on a floor with no ice machine and went to the floor above me that one did not work as well, after the my 3rd attempt I found a machine that works.
June 19, 2013
Rated 4 out of 5 by Ted1962 towels were not replaced
I was disappointed that towels were not replaced when the room was made up. In addition, trash cans were not emptied. Only the beds were made.
June 17, 2013
Rated 5 out of 5 by Linebru Extra Nice Front Desk
always welcoming and took care on my needs.
June 17, 2013
Rated 5 out of 5 by Vicki24 Comfy
Very comfortable rooms and very beautiful hotel.
June 13, 2013
Rated 5 out of 5 by Larry We had a great weekend
We were at the hotel for a conference. The meeting rooms were easy to use and the food and staff were great.
June 11, 2013
Rated 5 out of 5 by pm726 Southeast Regional Meeting
Everything at the hotel was just fine. Two things that would make it better. (1) Free internet access in the room. (2) Hot breakfast buffet included with the room.
I had to hire a taxi to take me to the airport on Sunday morning. However, I would not expect the hotel shuttle to be running at 3:45 AM!
At our Saturday night banquet, the tables, designed to seat 8 had 10 seated around them. That made things extremely tight. Mature adults need more room, not less.
June 10, 2013
Rated 5 out of 5 by Freddy Treated like we count
Upon arriving at the hotel we were welcomed and warmly received. When reservations were made the requested room was not available so I had to take what I could get. When we checked in I asked about it and because we were members, we were upgraded to a suite. It was great! My husband could have his meetings and I could enjoy a book, watch tv or rest without disturbing them. Thanks!,
June 10, 2013
Rated 5 out of 5 by Debbie11 Just like home!
Once again I had a fabulous, comfortable stay! Everything was perfect and exceeded my expectations! Thank you for a comfortable, enjoyable stay! Looking forward to my next stay, at the end of the month!
June 9, 2013