Rated 3 out of 5 by Bearcat382 9/20-21/12 Stay
All in all, good room as usual. No remote in living room and coffee machine did not work. Tried to charge me for in-room $4 water. Room did not have the prerequiste 2 bottle as the front desk specified. Room charge resolved.
September 25, 2012
Rated 5 out of 5 by DaddysGirls Friendly Staff / Excellent Hotel
We have stayed at his Sheraton multiple times and have always had a very pleasant experience. The staff are always helpful and polite. The rooms are clean and comfortable. I would highly recommend this hotel if in the area.
September 22, 2013
Rated 5 out of 5 by wilky28 Very nice hotel
As a 'dad' who comes into town to see his kids, this hotel was terrific. It puts us close to the airport, the mall, downtown etc. I found the deal on Hotwire and was very satisfied. Hope to stay there again.
October 8, 2013
Rated 4 out of 5 by mlm14 Office Manager
Rooms were great, shuttle service was not always available. Food for our conference was not top quallity.
April 9, 2014
Rated 3 out of 5 by Bart9 Lobby welcoming but rooms needs a little updating
Great Location near the airport - and lobby very pretty. The rooms are older and many leak (significantly) from the air conditioning unit. Staff was very helpful and accomidating. Too bad really - the place has some charm.
September 12, 2012
Rated 5 out of 5 by Mary17 WiFi
The hotel is beautiful one of the nicest Sheratons I've been in, BUT wish there was free wifi in the room. You have to go to the lounge to receive the free wifi. Was tired from traveling and just wanted to stay in room.
February 11, 2013
Rated 5 out of 5 by BeachGlass11 Extremely pleased
The beds in this hotel make you feel like you are sleeping on a cloud. I haven't slept this well in years! The facility is spotless and the staff is friendly and very accommodating. I have already booked my next stay!
August 21, 2012
Rated 3 out of 5 by Platinum51 The hotel is close to the Mall
We have been coming to this hotel for about 10 yrs., it is conveniently located for my husbands work and for me to visit the mall. They have remodeled and it looks a lot better. Very noisy as it is open 8 floors down!
November 7, 2012
Rated 5 out of 5 by Marleen Superseded our expectations
Booked through Hotwire and were extremely satisfied with every aspect of the hotel, we were in for a hockey game and it was close, also the malls for shopping were right there too, would definitely stay there again
February 3, 2013
Rated 5 out of 5 by VeteranTraveler Very Good Hotel - Great Value.
This is a spotlessly clean property staffed by friendly efficient people. It is conveniently located to the airport, to downtown and to the highway. The only disappointment is that there are not safes in the rooms.
April 15, 2013
Rated 4 out of 5 by Snowbird47 Nice Stay with toe exceptions
Stayed here for the Outback Bowl football game. Enjoyed everything about the facility. Very nice, big and comfortable rooms. The staff was very friendly. Did not like paying for the bottled water and the Internet.
January 3, 2013
Rated 5 out of 5 by Septembergirl Enjoyed our stay at this hotel
Perfect location, wonderful rooms, we loved the gym and pool and everything we ate at St. James Bar and Grill was delicious. Most people may spend one night at a airport hotel, we stayed two nights and no regret.
August 12, 2013
Rated 4 out of 5 by mandersmom nice features
enjoyed the room it was nice. only thing I didn't like is that there is no housekeeping people there after a certain time of the day. Someone should be able to get something from housekeeping anytime of the day.
November 8, 2012
Rated 5 out of 5 by Datalink83 Great rooms
The Suites are perfect for the business trip. The work-out facilities are ok, due to location next to the pool. The work-out room was very hot and humid due to the location. You get a sauna with every work-out!
September 12, 2013
Rated 4 out of 5 by pjoj This hotel has in the past been our choice.
we choose this hotel to celebrate our 30 anniversary. i have a complaint # 201304148502. this was by far not the the Sheraton we are accustomed to. we have been to the location 4 or 5 years straight. Le Ann was helpful Brooke would not come out to talk with me after she left a long voicemail, apologizing true yet i desired to speak in person. The TV was one issue but the management was different. i still would appreciate an opportunity to speak with someone. after the tech brought another TV it didnt work properly and he said he would bring back a splitter the next day because the sound was bad. we just adapted and after about 10 minute or so you could get the digital station. my room # was 823. my intelligence was insulted when Saturday night michelle told us there was a bad storm and that's why the signal was messed up, so i asked her why is the other TV in the bedroom working fine? so the TV finally came as i mentioned earlier Sunday night around 10. Le Ann offered some points and we appreciate that however this was not a good experience. thanks for allowing me to share.
April 23, 2013
Rated 4 out of 5 Great value in Tampa
This is an older Sheraton, but it has been thoroughly refurbished. The new beds were outstanding and the room was nicely furnished. Front desk staff were really eager to please and delivered great service.
September 17, 2012
Rated 4 out of 5 by alphaj54 Great Business hotel
Just a heads-up. Have stayed in your property 3-4 times this year and had multiple occasions when either the Sink or bath drains were clogged. Might need to set a side a week when all rooms are addressed.
August 5, 2013
Rated 4 out of 5 by Roc13 Quiet,Clean,Great Staff
Once again the West Shore Sheraton and staff were fantastic. I make frequent business trips to Tampa and I choose this facility every time. Never a bad experience. If I had to make one suggestion-get HBO.
June 15, 2012
Rated 5 out of 5 by Dee2013 Excellent stay!
My husband and I stayed at the Sheraton near Tampa Airport for 5 nights. Very comfortable stay. Only problem was that two of the four elevators were being repaired so it took a while to get the elevator.
January 8, 2013
Rated 5 out of 5 by Debbie11 Just like home!
Once again I had a fabulous, comfortable stay! Everything was perfect and exceeded my expectations! Thank you for a comfortable, enjoyable stay! Looking forward to my next stay, at the end of the month!
June 9, 2013
Rated 4 out of 5 by Migesh83 Very Nice Suite
We only had 2 nights to stretch our vacation, and our suite here was more spacious and much nicer than most hotels we have stayed at. Also, LOTS of great restaurants within 2 miles.
January 26, 2014
Rated 2 out of 5 by BeansyICE Unfriendly and impersonal
dirty mugs were outside our suite for three days. bathroom not properly cleaned. staff were unfriendly. no one welcomed us. it is shame, they behaved as if we were not there. staff were very impersonal
June 4, 2013
Rated 4 out of 5 by FlyerGuy Excellent airport hotel
I regularly stay at this property when in Tampa for a night and have never been disappointed. Rooms are all very standard, but comfortable, clean, and quiet. Only complaint is the crowded parking lot.
May 29, 2013
Rated 2 out of 5 by ChicagoGuy This hotel is in a good location
This hotel is very close to the Tampa Airport. It is very close to two shopping malls with several restaurants at different price points. This hotel is located next to a highway. I was assigned a room next to the highway, and it was very noisy. The room size was ample, but the sheets were very thin (unlike most Sheratons I have stayed at). The room was renovated, but the toilet and the doors were old and original. The front desk staff and the restaurant staff were very nice and accommodating. The housekeeping staff could have done a better job keeping up with the lobby area seating areas and bathrooms. Also, after I checked into my room, I asked two cleaning ladies outside of my room for an extra set of towels, since I was traveling with my family and there were four of us. They both told me "no", they couldn't give me more towels. This really upset me because I am a Platinum member, was located on the SPG floor, AND they both had their housekeeping carts with them that was full of clean supplies. I dried off after my shower with a hand towel. Yes, that is how a Platinum was treated.
April 8, 2013
Rated 4 out of 5 by Peter Reasonable hotel
Nice building and helpful staff. Rooms looking a bit dated though, but clean, tidy and comfortable
Convenient location for the airport.
No free breakfast is a downside.
Would stay again and recommend.
April 22, 2013
Rated 4 out of 5 by BozemanTraveller68 Solid Sharaton
Stayed for one night. Room was good sized and clean. Seems to have had a fairly recent renovation in the rooms. Bed was comfortable and room was quiet despite a large group of kids stay at the hotel.
May 7, 2013
Rated 5 out of 5 by happycamper Great place to stay
Needed a layover from a cruise. Stayed here and was very satisfied. Excellent choice for families. They provide a shuttle service for nearby locations and to the airport. Highly recommend!
February 5, 2013
Rated 5 out of 5 by PJ50 Very accomadating.
This hotel was very accomadating. Staff was pleasant and easy to work with. Shuttle to airport made traveling easy. Beds were very comfortable. Was disappointed that the pool was indoors.
January 4, 2013
Rated 5 out of 5 by Marcia58 Tampa stay
Great place to stay. Staff pleasant and helpful. The suite was much better than expected. Bed and pillows was a bit soft for me but I would stay here again. St John's food was also good.
September 7, 2012
Rated 5 out of 5 by Susan Great Stay
Ideal stay for the business traveler... I checked in at 10 in the morning and was able to work all day in my very comfortable room... furthermore, this room was booked with SPG points!
May 26, 2013