Rated 5 out of 5 by Ranric19 Cool Oasis During Summer's Heat
Our A/C broke in our house so we stayed one night to get a good night sleep and a cool air conditioner. We were not disappointed and were very impressed with the design of the property. The room and A/C were fantastic and the staff was friendly. We were recognized for our Gold status. Wish we had more time to stay and enjoy the amenities but had to return home to meet the A/C repairman.
July 29, 2013
Rated 3 out of 5 by UnhappyTraveller Housekeeping needs to pay attention
Upon entering the room no lights worked. It took the 3rd light, in the bathroom, before I could see anything.
The thermostat was set on 66 so the room was freezing!
The mattress was really old and worn. The side I chose to sleep on, closest to the bathroom, was sunken in from previous guests. This bothered me so much that at 3am I tried the other side and it did not have this problem.
September 22, 2012
Rated 3 out of 5 by Jane56 This hotel is overrated
The room in this hotel was very nice. The hotel shuttle was helpful in getting me to my destinations. However, the elevator repairs were very inconvenient, only providing guests with staircase access to go down, and not up, therefore not allowing guests to quickly return to our room and come back down. The restaurant bar's food menu was very limited. The so call "breakfast buffet" was
February 5, 2013
Rated 3 out of 5 by dap48 Been better, a Tired hotel
Internet was additional cost, the hotel felt tired. 1 of the 4 elevators was out of service for 2 of the 4 days I was there. Wet floor signs were constantly displayed around the "restaurant". The "breakfast buffet" was $20/ day and consisted of steam tray eggs and bacon. The did have real maple syrup for the machine made pancakes.
The staff were all pleasant and helpful.
March 4, 2014
Rated 5 out of 5 by Freddy Treated like we count
Upon arriving at the hotel we were welcomed and warmly received. When reservations were made the requested room was not available so I had to take what I could get. When we checked in I asked about it and because we were members, we were upgraded to a suite. It was great! My husband could have his meetings and I could enjoy a book, watch tv or rest without disturbing them. Thanks!,
June 10, 2013
Rated 1 out of 5 by Challenger6013a Very bad!
No internet connection!
Before being moved the room was a disaster! Dirty floor!
When moved a bit better but very hard to connect on the internet.
I had to play with the toilet flush to have it stopped running!
Breakfast buffet was totally disgusting!!! Cold and not good!!!
My experience at that hotel was very very bad and will not go there again and will not recommend it!
February 9, 2014
Rated 5 out of 5 by Ed1950 great place to stay
The hotel doesn't look like much from the outside, but inside it is beautiful. The open 8 story courtyard with a glass roof is lovely. Our suite was clean, roomy, and confortable. The microwave and refrig are nice additions. The staff was very friendly and helpful. They showed they value me as a customer. I would recommend this hotel highly to anyone traveling in the Tampa area.
August 9, 2013
Rated 2 out of 5 by LizLMT it was an ok stay
Had an issue with my room front desk wouldnt let me talk to the manager. Was rude but fast to get me into another room.Then after I called the SPG the manager called me and I got 2 free breakfast buffet. Which was not good bacon was burnt and 2 salt shakers dint not worrk. The waitstaff came for my drinks and was back on other time. The resturant manager was at my table more.
August 19, 2013
Rated 4 out of 5 by JAE13 June Meeting
We Had a business meeting at your hotel in June. The accommodations were excellant. The staff had everything set-up to meet our needs. The rooms were more than adequate.
June 16, 2014
Rated 2 out of 5 by StarshipCapt Below Starwood Standards
Let me begin by stating that the staff was outstanding. Always friendly and smiling. Also, the location is excellent.
But, below are some of the items that detracted from our recent stay.
1. The mixing valve for the shower probably needs to be replaced. For two days in a row the hot water feed has suddenly dropped out and only cold water comes through. The hot water still works in the bathroom and wet bar sinks.
2. Too many problems with the internet connection. The routers for the internet need to be updated. Microsoft IE shows that you are using outdated 802.11a,b, and g routers. 802.11n routers would provide more reliable performance.
3. Remove rust and touch up the paint at bottom of metal door frames in the bathrooms.
4. Ice Machines on floors 4 & 5 are not working.
5. Elevators. At least one of the north end elevators was out of service on Friday, Saturday, and Sunday. In fact, both north end elevators were down Sunday evening.
March 30, 2014
Rated 3 out of 5 by Patti81 Another Visit
This is the second time we have visited this hotel. While we like the hotel we were disappointed by the staff member checking us in. She did not recognize us a Gold members, did not tell us where our room was, or where the elevator was, and when we asked for simple directions to the grocery store and a major road by the stadium she simply told us that "she didn't know."
August 22, 2012
Rated 2 out of 5 by Donian Doesn't live up to Sheraton name
Stayed there last year and there were bugs in my bed and bathroom (not bed bugs)...their solution was sending me 2 bottles of beer...this year they decided to do elevator work shutting 2 of the 4 elevators down during a very busy time making for lengthy waits to get to my room...bar, restaurant and cleaning maids were understaffed and had difficulty handling the guests.
January 28, 2013
Rated 4 out of 5 by Xian Lovely Hotel
I've stayed at this hotel many times and each has been a pleasure. My only complaint is that I missed the cleaning staff's only attempt to clean my room because I slept in. I thought they'd try to come back in the afternoon but they didn't.
My room was very spacious, I had two televisions at my disposal, and the room came with both a mini-fridge and a microwave.
August 13, 2012
Rated 2 out of 5 by MusicStore Unfriendly front desk staff
Front Desk staff was very rude and unfriendly. As an SPG member we were put into a room right when you stepped off the elevator. There was mold on the ceiling by the air vent and the engineering guy said there was nothing he could do about it. When I attempted to call down to say the balcony door did not open the light was not working and the mold problem, it took three times of calling down for someone to answer.
Also we went out for a nice dinner and when we came back there were no parking spots. As I approached the front desk, they asked if I was checking in? I replied no. She then stated "then what do you want". I was concerned about the parking situation and wanted to make sure that my SPG number was on file because of the room location. She said yes but I received an email saying thank you for joining SPG. I left feeling like I was a pain for her to help me, and confused because I was an SPG member before this stay.
March 3, 2013
Rated 2 out of 5 by LennyF Road noise was unacceptable
While the room was nice and had all the amenities, my room which was on the 7th fllor on the north side of building had tremendous highway noise which made for a poor nights sleep. I would request a room with a western exposure in the future or stay somewhere else.
May 21, 2014
Rated 5 out of 5 by effy Flight canceled
Stuck in Tampa due to weather and needed a quick solution. Found this hotel and booked quickly and easily and was picked up in minutes by the shuttle. The short ride was pleasant and the room was a complete surprise. Beautifully appointed and HUGE. A complete office/living room was separate from the large and comfy bedroom. Only wish we could have stayed longer!
February 15, 2013
Rated 5 out of 5 by Starr11 Great hospitality!
Beautiful, friendly staff, spacious and nicely appointed rooms.
June 23, 2014
Rated 4 out of 5 by Eagle65 Not my first choice
I stayed at this hotel because of an event being held there. The bar didn't have beverages that were on the menu, the wake up call never came, and the staff didn't seem to be knowledgeable about the event. It was raining and I was told that there was a parking garage connected to the hotel, wrong!
May 6, 2014
Rated 3 out of 5 by David53 The good, bad and ugly.
Let me start with the good. Nice big comfortable suite. Cozy bed and plenty of room. The bad, the slowest elevator's ever and one of them broke down so the maids just jam their carts in on top of you. The ugly, toothpaste spit on the handles and faucet in the bathroom. Then in morning the maids were banging on the door with the DND sign on the outside handle.
February 2, 2013
Rated 4 out of 5 by Faith123 Easy location
I have stayed at this Sheraton many times due to its location. It is very easy to get to it from the airport and to get back on 275 to get where I need to go. Hotel is perfect for that and good for all other needs. It is. It fancy, but fits the bill.
May 24, 2014
Rated 4 out of 5 by willy pool monopolized by swimming lessons
overall the hotel met our expectations with the exception of the pool. The indoor pool was what drew us to this location given the cooler Florida weather, however it was disappointing to have the pool monopolized by swimming lessons which included on average 5-10 parents and other relatives sitting in the pool chairs while there children were being taught.
March 28, 2013
Rated 4 out of 5 by jws858a This hotel is a nice place to stay
Stayed here for a 6 night stay recently. The rooms are in good shape but need to be updated (carpet, A/C). The front desk staff was very friendly and helpful. The bar is good but needs to have longer hours when there are people in the bar area looking for snacks and food. Housekeeping was good. Overall a good experience and very convenient to the airport.
May 2, 2013
Rated 4 out of 5 by Leavell30 Always a wonderful experience
The rooms are always clean and my rest is always pleasant because the beds are the best. Down comforters and bedding is a plus in my book. I had a little mishap with this stay due to the comfort of the heating in my room and the toilet running by they came to fix both with no problem. I could not ask for a better place to stay during my business trips.
December 19, 2013
Rated 3 out of 5 by james009 Yet another business trip disappointment
When I am on a business trip one of the few things I have to really look foward to is a nice evening in the hotel. I found the selection of channels to view on the television to be less than what I expected and the selection poor. Memory foam beds are too soft. On the plus side the breakfast buffet was nice. One other concern is lack of adequate parking.
July 30, 2012
Rated 1 out of 5 by rob909 Challenging Check-in
I arrived around 1:00 am on Wednesday, Feb. 22nd. Although I had a reservation, I was told my room was unavailable due to water problems damaging a few rooms. I was sent over to Merridian Sails, an extended stay hotel, on the other side of the airport. This hotel was not only run down and aweful but had mold in the bathroom and cockroaches. I immediately requested to be sent back to the Sheraton and offered to sleep in the conference room. After a while staff placed me in one of the water damaged rooms which was fine. I was in the room by 3 am and up at 6 am for a 8 am conference. I was told that my stay would be comped. Upon checkout I was not comped and when I complained I recieved only one night comped plus a few drink and breakfast tickets. I would have been fine with it all if I wasn't told one thing and then received another. Accidents happen. I recommed that going forward you do not send any of your guests to Meriddian Sails.
February 27, 2012
Rated 5 out of 5 by ckamey Carole Amey
This is the best Hotel I have ever stayed overnight. The rooms are so spacy and I love having a separate living room from the bedroom. I have stayed there a couple times and this last time I was there for a three nights. The staff is so efficient and will make sure you have what is needed. Of all the other hotels and Sheratons this one is the best!
December 5, 2013
Rated 1 out of 5 by Fred52 This hotel had no hot water!
We stayed at the Sheraton Suites Tampa Airport Westshore on Friday, October 18, due to an early morning flight on Saturday. The staff was fantastic! However, there was no hot water when we were preparing for our early morning flight. The water was not even warm--after allowing it to run for 35 minutes! Definitely would not stay at this hotel again!
October 20, 2013
Rated 3 out of 5 by wayfarer Unreliable Wireless Connection
For a business traveler like me, it's essential to have a good internet connection. Regretfully, the hotel's wireless is spotty and disconnect often, especially from the bedroom. I've often stayed in this hotel because the location is convenient and the staff are nice, but will need to find a different hotel if the wireless connection remains poor.
September 15, 2012
Rated 5 out of 5 by GoBearcats Awesome!
The hotel cleanliness, staff and rooms exceeded expectations. A lot of times, when a hotel is considered all-suites you may get a bit bigger room and sometimes not.
The two rooms worked perfectly and we thoroughly enjoyed our stay.
We went to a USF game by hotel shuttle and our driver, a transplant from NY, went above and beyond and was awesome.
October 7, 2013
Rated 4 out of 5 by sue3995 Love the atmospher and the Staff
Excellent! The Staff is very accommodating with my wine samples. They have been willing to refrigerate for me in their commercial refrigerators ( I am a Wine Sales Rep) I like that they have a complimentary bottle of water in the room and the bed linens and pillows are so comfortable.I also love that I can get transportation to local restaurants.
November 23, 2013