Rated 4 out of 5 by sue3995 Love the atmospher and the Staff
Excellent! The Staff is very accommodating with my wine samples. They have been willing to refrigerate for me in their commercial refrigerators ( I am a Wine Sales Rep) I like that they have a complimentary bottle of water in the room and the bed linens and pillows are so comfortable.I also love that I can get transportation to local restaurants.
November 23, 2013
Rated 5 out of 5 by GoBearcats Awesome!
The hotel cleanliness, staff and rooms exceeded expectations. A lot of times, when a hotel is considered all-suites you may get a bit bigger room and sometimes not.
The two rooms worked perfectly and we thoroughly enjoyed our stay.
We went to a USF game by hotel shuttle and our driver, a transplant from NY, went above and beyond and was awesome.
October 7, 2013
Rated 3 out of 5 by FloridaSportsman First real let down
I stay here fairly often, and usually everything is pretty good. This time was pretty normal until I went to get some ice. I was staying on the 4th floor. I had to go to 3 other floors to get a bucket of ice. This is crazy. No out of order signs, nothing...And there were kids roaming the halls in their pajamas...not sure what was going on there...
June 3, 2013
Rated 5 out of 5 by Aucilla56 My Military Reunion
Everyone in our 25th Naval Reunion thought the hotel was fabulous. All the hotel staff, from front desk to the room cleaning staff were extremely helpful and courteous and helpful. Our rooms were spacious and extremely comfortably. We all enjoyed ourselves very much.
May 6, 2014
Rated 4 out of 5 by Jimbo1411 Great service from the staff
We stayed here at both ends as of a 10-day trip across Florida and were delighted. The kids liked the pool and there were a number of restaurants nearby. They were great to us with airport shuttle pick up at 1AM after both of our flights were delayed and also back in the morning to pick up our rental car.
April 11, 2014
Rated 5 out of 5 by Gatorgirl911 Hotel Stay Sheraton TPA W. Cypress 1/2
Enjoyed my stay at your property. Like the Bar Bites menu in your restaurant as that is exactly what I needed for a small meal. These need to be on the Room Svc. menu. I really don't like that you charge for Wifi, especially in this day and age and it may make me and my colleagues book elsewhere for future stays. Otherwise, completely satisfied.
January 4, 2013
Rated 4 out of 5 by KMA19 This hotel has spacious rooms
We stayed here for New Years to attend the Outback Bowl. Was very happy to be shuttled to the Stadium. The room was perfect and spacious. My only complaint is...only 2 of the 4 elevators were working during our 3 night stay. Staff was nice and the buffet breakfast was plentiful (a little high on cost though.) Would definitely stay here again.
January 3, 2013
Rated 3 out of 5 by Jim1 Too many issues.
TVs didn't completely work until we called. Heat was not working. Clock did not have a power cord. No towels left after first day cleaning. Had a wine tasting promo and only had 3 of 5 red wines to taste. Staff was very responsive, but surprised at all the issues. Also the room was too close to the road, but we should have asked for a change.
February 17, 2013
Rated 4 out of 5 by Turk1111 Second time around much better experience
My second stay at this hotel it was much better nicer room much cleaner. Rooms just need updating that is all new carpet etc. Staff is very friendly and management really cares about the feedback from the customers. Breakfast is great and very friendly waiters. Good location close to the airport. I will stay again. Thanks
March 10, 2014
Rated 4 out of 5 by Khamlin SPG Recognition
The staff at your location wasn't that pleasent. She didn't recognition me being a SPG memeber and even was very short with me about wifi usage. I have stayed at many Starwood locatiion over the years and this one just didn't add up to expectations set by others. I would not recommend this hotel nor use again when I have meetings in Tampa.
March 27, 2013
Rated 5 out of 5 by Craige46 CUSTOMER SERVICE
The Sheraton Suites Tampa Airport West shore is a 'customer-centric' hotel with a team of hoteliers who genuinely deliver on the promise of 'customer' service. Their attention to detail is thorough and their follow-up is exemplary. The experience overall was one of friendliness and personal warmth.
April 4, 2014
Rated 4 out of 5 by MLB1 Love this pet friendly place
The staff here is truly pet friendly, they are so welcoming always with treats and attention. They are very accommodating with requests. We stay here a lot as my Mom is close by, we've been here so often that the dogs know where the elevator is and how to find their room. Thanks for being so welcoming to both 2 and 4 legged guests.
August 14, 2013
Rated 3 out of 5 by notroom801 Room 801
I stay at this Sheraton about 25 times a year (75 nights), very good location, consistently clean and well maintained.
I happened to get room 801 this time, looks like it was the only room not renovated in the hotel, also some bizarre buzzing noice from A/C kept me from sleeping well. I will be back soon, hopefully not in room 801.
June 7, 2013
Rated 5 out of 5 by Jack2014 Excellent Stay
Stayed here 3 nights in connection with a group reunion. On my individual level as well as on the level of supporting our groups, needs, this was the best we've been treated in years, This without question is where I will stay if I visit Tampa again. Great job!
April 28, 2014
Rated 1 out of 5 by Barracks82 This place is a dump
Unclean rooms and worn down decor was only a prelude to no one available in the dining room for breakfast. The buffet was terrible. The place features spotty internet connections and terrible TV reception and no one showed up to fix it. Without a doubt the worst Starwood property I have visited in the last 10 years.
February 22, 2014
Rated 3 out of 5 by Rob4 Plumbing issues
Bathroom plumbing is challenging with the leaks in the ceilint..please coming off the wall...the tub drains and makes the hallway carpret all wet....
In addition, I know it is party time for the HOlidays, but very challenging to secure a parking space for registered guests...makes driving around the lot frustrating.........
December 23, 2013
Rated 4 out of 5 by ElsV Great Suite a Surprise
Very happy with our suite. We were greeted with two free glasses of wine as a preferred Starwood member. (Missed a welcoming event). Great beds, quiet room. Only problem was trying to work the shower in the bathroom. My husband needed to pull at the spout lever with all his strength, to get it to flow to the shower head.
January 17, 2014
Rated 5 out of 5 by DrBB Business travel
It is difficult to be away from home on a weekly basis. Smiling faces and personal recognition make a huge difference. The warm interactions and personal touches afforded by the staff at all levels made a huge difference over the 6 weeks I was coming in and out of this hotel. I highly recommend it for the business traveler.
November 15, 2013
Rated 5 out of 5 by Jetaa Front desk manager
I am not sure of the women's name. But she is alway there when I check in around noon-2p on Wednesday's. She is sharpley dressed and I believe is a manager. She is very nice, very accommodating and always has a nice smile. And best of all she remembers you from one week to the next.
Oh I love the gym and restaurant too.
September 23, 2012
Rated 2 out of 5 by SMAL Room cleanliness was an issue
I was fine until I saw a snickers candy bar wrapper and a bottle cap on the side of the bed the morning I was checking out. I notified the staff in the morning, but I left as if I should check next time before I proceed to unpack.
Also, the breakfast was very poor. The fruit was warm with flies very close to the meal.
July 29, 2012
Rated 2 out of 5 by Hello50 Front desk staff and front elevators
The staff at the front desk need attention . Your first impression is not good . It's all about the greeting which was very poor. Front elevators are ales unexceptable, they are slow and the maid services keeps the guest waiting be using them verses the back elevators.
April 6, 2014
Rated 5 out of 5 by JTucker Awesome Stay
This location was perfect for my trip as it was close to the Tampa Skate Park and plenty of shopping. The suite layout and quality of the rooms really met my expectations. The bed was very comfortable and the kids enjoyed the pool. Overall the staff provided warm and friendly service. I will definitely be back!
September 5, 2013
Rated 5 out of 5 by Seamus55 Very nice hotel and friendly staff.
Stayed 3 nights and everything was perfect. Mr. Libby at front desk and Mr. Jeff the shuttle bus driver were very professional and helpful. The young German woman at restuarant whose names escapes me had great enthusiasm for her job and was very pleasent. Great workers= A great hotel my friends. Thanks, Seamus
April 14, 2013
Rated 5 out of 5 by coconutbeach perfect' & fantastic customer service!
From the extremely friendly and helpful shuttle drivers to the welcoming front desk associates this was a wonderful stay. This hotel is extremely clean, inviting, and I would stay here again in a heartbeat.
I literally have no complaints about anything, it was clean, comfy, and friendly, thanks Sheraton staff!
January 8, 2013
Rated 4 out of 5 by Riroo Not as great as our last visit.
They did a remodel about 2 years ago and need to touch it up. All was great except bathroom. Faucet loose, sink slow to drain, needed repair in drywall under sink.......even the toilet needed stabilizing. Staff is excellent and bed was wonderful. Sofa nice and firm to sit. It's a very nice suite hotel.
January 25, 2014
Rated 2 out of 5 by BLS0427 Another Poor Experience
My second booking in two months with your hotel. Again placed on a floor with a non-working Ice machine. Had to go to 3 different machines to find ice. The area around the refrigerator in my room was dirty and you can see where rust or mildew may be starting to form on the cabinet. I ordered food, dessert and a drink. They brought the food without utensil, and the drink was too sour. I had a feeling the person did not know how to make the drink when I had to repeat "Tom Collins" 4 times. It took them almost 20 minutes to bring the utensils by that I a callled to have the items taken off my bill. They also did not leave a breakfast order door hanger in my room and I had to call for that however, base upon my experience the night before I decided to forgo breakfast at your restaurant. I travel to Tampa at least once a month. I will be looking at other hotels around your area for overnight stays. My second poor experience in 30 days at your hotel has left a bad taste in my mouth.
July 31, 2013
Rated 3 out of 5 by tomo33 where is the free internet connection and club lounge
staying on the club level using my points and you do not have a club lounge and have to pay for internet. Disappointing when told this would be available when making reservation. What is point of paying extra points for club level if not lounge or even free internet. Not like most sheratons i have stayed at.
December 30, 2012
Rated 4 out of 5 by DMP512 Excellent Staff
Great, friendly and knowledgeable staff. Excellent location with easy access to airport.
May 31, 2014
Rated 5 out of 5 by nyvaperu71 EXTREME COMFORT
The hotel is beautiful from the outside and in. The lobby area and first floor is very inviting and elegant. The rooms are very spacious and comfortable. The staff was very friendly. You have everything you need right there at your doorstep. Mall is only a few minutes away. I wish I would've stayed longer.
July 29, 2013
Rated 4 out of 5 by AJL123 Great Room
The room was clean and the beds were extremely comfortable. The bell staff left a lot to be desired. I asked one for a luggage cart and he could hardly tear his eyes away from his cell phone to help me. I was carrying my one year old nephew and I was surprised at how rude he was.
Very convenient to airport
July 8, 2013