Rated 5 out of 5 by Candi21 Great experience
One of the best sheraton's! From checking in to checking out - amazing service, room, food. Drinks and appetizers for club members very nice. Continental breakfast was delicious!
September 5, 2014
Rated 4 out of 5 by FloridaNative1 One Critical Flaw Mars Good Tampa Airport Hotel Value
I live one hour north of Tampa and this hotel is one of several in Tampa that I use when I visit for meetings, concerts and flights. Over the years, I have stayed at the Sheraton Suites Tampa Airport more than 20 times and am therefore quite familiar with this hotel.
The Sheraton Suites Tampa Airport is one of the best hotel values in the area. The rooms are large and comfortable, it is usually well-priced, and is well located and with unique features as noted below.
The hotel is very well located - a 10 minute shuttle from the airport, right off the Interstate and near the junction of several highways, 5 minutes from the most upscale mall in Tampa, 30 minutes from Clearwater Beach and 15 minutes from downtown Tampa.
The hotel is at least 20 years old but completed a major renovation last year, including the rooms, atrium and lobby area. The hotel is 100% non-smoking and therefore does not smell gross. The rooms are all suites, with a work/entertaining room with semi-kitchen when you enter and a decent sized bedroom with a comfortable heavenly bed and flat screen TV at the back.
The central atrium is notable and quite nice. The rooms surround this area and there are large skylights at top which allow the tropical plants below to thrive. Throughout the atrium lobby area, there are a series of waterfalls, boulders, streams and bridges that wind through the foliage. This, along with the all glass, "viewing", elevators are the best features of the hotel.
There are a few minor flaws that mar this property - lighting could be better in the bathrooms and parking, especially late at night can be hard to find.
The issue I regularly find most problematic at this hotel, however, is with the over-softening of the water. No one likes the slimy, slippery feeling with over-softened water where you can't seem to wash off the soap residue. This is not the normal state of Tampa water supply, as none of the other airport hotels I stay at have this issue.
This is particularly a problem at an airport hotel, when you are rushing at 5:00AM to catch a flight, you don't want to take a 25 minute shower to wash off the soap residue OR leave for a day of travel with itchy soap residue on your skin. (Like I unfortunately had to do today.) I usually take a 5 minute shower - the hotel could save thousands of gallons of water a day (and improve the guest experience) if they removed the excessive water softening. I like this hotel and hope they can end the water softening to improve the guest experience.
With the exception of these few flaws, the Sheraton Suites Tampa Airport remains one of my top choices for a good value in Tampa Airport hotels.
July 30, 2012
Rated 1 out of 5 by Jason13 Very Disappointing
For years, I have been a raving fan of the Starwood brand, an owner of a Starwood vacation property and a proud Platinum SPG member. I travel approximately 250 days out of the year and make every effort to stay at hotels within the Starwood family - in fact, I am typing this from another Starwood brand hotel in British Columbia - even though other comparable hotels may be closer to my destination or even less expensive. I appreciate the consistent quality and level of service I receive from your hotels and in the rare instances when I encounter a Starwood hotel that fails to hold up that expectation, I somewhat take it personally.
Unfortunately, my wife and I experienced profound disappointment in our recent stay at the Sheraton Suites Tampa Airport Westshore during our New Year’s getaway to Tampa, Fla. We were intrigued by the beautiful atrium that serves as the centerpiece for the hotel; however, everything else about or experience was a sore contrast to that first impression.
It began upon arrival. The hotel staff at the front counter failed to recognize my Platinum status, never asking how I would like to utilize my Platinum bonus or offering an upgrade to the concierge floor. This happens from time to time at different hotels, and it does not perturb me, especially since all the rooms are the same in this particular hotel with no concierge lounge. However, even after confirming my status with the staff, I had to remind them to apply the SPG star points for the Platinum rewards gift, clarify that the internet was complimentary and receive the breakfast coupons in lieu of the concierge lounge.
Then, while making our way to the hotel elevators, which the front office staff failed to clarify how to reach, we noticed that of the four elevators in the hotel (two on each side of the atrium) one of the elevators in each set was closed for pre-planned upgrades. It is incomprehensible why the hotel would plan to have 50 percent of their elevator capacity disabled during arguably the busiest time of year. Not only was it the holiday season but it was also the week of the NCAA football Outback Bowl. Wait times for an elevator exceeded 15 minutes and when one did arrive there wouldn’t be enough room to fit the number of hotel guests that had queued up for the delayed elevator. Normally I’d be fine with taking the stairs but my wife was more than 5 months pregnant and that wasn’t a viable option.
The hotel room itself was far from pleasant. Once we began preparing to depart for the evening, we quickly realized that there were issues with the bathroom. The shower drain was entirely clogged and by the time I completed an average length shower, I was standing in ankle deep water. The toilet seat and lid were incredibly loose and likely one half turn of a screw away from coming off. There were no washcloths to be found anywhere in the hotel room. Finally, the electrical outlet in the bathroom did not work (despite attempting to test/reset it) so my wife had to resort to getting ready in the mirror by the microwave. And of course, there wasn’t adequate lighting by that mirror so we had to move the desk lamp over into the kitchenette to provide sufficient lighting. It was a comedy of errors that we informed the hotel about and that they were able to address the next day, with the exception of the electrical outlet.
When we returned that first evening, we were greeted by a lobby and atrium full of high school students in town to perform at the halftime show for the Outback Bowl game that week. The students were very well behaved but when compounded with the elevator issue, it became an inconvenience, as they would consistently overcrowd the elevators in an almost comical fashion. Furthermore, when I called down to the front desk to request additional pillows for my wife we were told that they didn’t have any extras; undoubtedly they were being used to accommodate the multiple students per room that were present. The hotel offered extra blankets instead; however, the ones provided were unbearably hard and uncomfortable, offering no support. We ended up having to purchase a pillow the following day.
The following morning, December 31, a date in which many hotel occupants were probably sleeping-in in preparation for staying up late that evening to celebrate New Year’s, we were awoken to the high school band’s drum line practicing in the parking lot directly outside our hotel room window at 8:30am. They were joined 30 minutes later by the rest of the band and continued to practice until 9:30am when they were finally relocated to the high school parking lot across the street from the hotel. This happened again briefly the morning of January 1 before they were more quickly reminded to practice across the street.
Also on the morning of January 1, we had breakfast in the hotel’s restaurant where we quickly realized they were woefully understaffed. Our table was surrounded by three other tables whose patrons had finished their meals, but for almost the entirety of our breakfast the tables remained littered with dirty plates. In addition, there were no clean plates out at the buffet, and we had to notify a member of the staff. The plates then brought out were obviously just removed from the wash, as they were still dripping wet and I had to set the first three plates aside because they were still dirty before I was able to reach a clean plate. When we did get to the food stations, several were near empty, as the staff clearly could not keep up with demand.
Upon check out and receipt of my e-folio, I noticed that I was charged for the internet, despite having mentioned the complimentary internet as a result of being Platinum and confirming such with the front desk staff upon check-in.
The overall experience became almost laughable as the trip continued along, but in reality the Sheraton Suites Tampa Airport Westshore did an unbelievably poor job representing the Starwood brand. I shudder to think that my expectations for the Sheraton chain of hotels would be less than that of the other Starwood hotel chains, but perhaps I need to adjust them moving forward. The proximity to the airport, mall and stadium combined with the beautiful atrium and lobby that forms a great first impression should be catalysts to making the Sheraton Suites Tampa Airport Westshore an incredibly successful hotel. However, missteps and poor performance, such as those described above, will diminish the chance for success and ultimately tarnish the Starwood brand.
I wish nothing but success for the Sheraton Suites Tampa Airport Westshore but will not be staying there again in future trips to the Tampa area. Please take the above criticism as constructive to implement improvements in the level of service and commitment to quality that so many have come to expect from Starwood.
January 10, 2013
Rated 1 out of 5 by travelstar WORST SPG STAY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Waited 45 minutes for shuttle cause they sent it to
the wrong place TWICE!
I am Ambassador level with SPG (which means I stay 100+ nights a year with them) this status is a joke. The hotels laugh at you when you check in.
This Hotel doesn't press the sheets that they put on the bed.The room was filthy!
The Manager I spoke to and I cant mention her name here because of the childish rules of SPG was rude,She told me I needed to wait while she checked in a group(8)airline employees that came in after me before she could work on my problems.
I could go on and on but SPG wontl publish this review as they do not like legitimate real reviews
from their best customers
So go on Trip advisor where I will publish pictures Too!
March 17, 2013
Rated 5 out of 5 by Vincos COMFORT AND CONVENIENCE AT TAMPA AIRPORT
OVERALL IMPRESSION: First impressions count and all of my interactions with staff from the very beginning were extremely positive. When I called from the airport for the on-demand shuttle, the receptionist gave clear and detailed instructions then made a follow-up call to make sure I had located the shuttle. The driver offered a virtual briefing on the hotel facilities, the nearby area and Tampa in general. The clerk at check-in could be the brand ambassador for how well he complied with all of Sheraton’s touch-points.
SPG RECOGNITION: Excellent. Upgrade to a top-floor suite. Beautiful fruit and cheese platter and a top-grade Chardonnay as in-room amenity. Platinum amenity breakfast is full-buffet in the atrium restaurant.
THE ROOM: Spacious two-room suite with kitchen corner. Newly-decorated. Definitely meets all four-star criteria.
LOCATION: Within a couple of minutes drive from TPA.
EXCEEDED EXPECTATIONS: I was expecting a run-of-the-mill airport property but was pleasantly surprised to find a full-service hotel of the atrium style.
DID NOT MEET EXPECTATIONS: Every Sheraton should be made to comply with the brand standard of possessing a Sheraton Lounge.
ONE THING TO KNOW: For a brief visit, you probably don’t need to bother with a rental car as there are two on-demand shuttles that not only serve the airport but a three-mile radius which includes two malls and plenty of dining options (although not downtown Tampa which is six miles away).
February 4, 2015
Rated 4 out of 5 by Jay712 Good Quality close to airport
This hotel is a bit older, but has apparently seen some updating recently. Still, the desk work area was a bit worn. The suites are quite large and geared toward the business traveler. The bed was comfortable and the rooms reasonably quiet. The only negative is that the air conditioning is not balanced between the front room and bedroom. The thermostat is in the front room and the bedroom has limited air circulation. It wasn't unbearable, but was not ideal. The room stayed a bit humid/sticky during the night. The drink selection for member drinks/appetizers was very limited and appetizers were good, not excellent. (Not good enough to entice me into eating at the restaurant on site.
The staff is among the friendliest I have encountered in my travels and are a credit to this place.
All told, this hotel was a very good value.
October 5, 2014
Rated 2 out of 5 by Stewart Not worthy of Sheraton name
I don't know how to put it but the hotel is probably a motel with a sheraton brand. The building is old and the carpeting is ancient and looks dirty - the rooms smell old and with strong carpeting cleaning odor coming from trying to cover the old carpeting with cheap deodorant. Breakfast was poor also. Staff is friendly and nice they do what they can with the facility they have, not their fault. I recommend management to look at the Sheraton in Seattle for what a sheraton should look like.
July 27, 2012
Rated 4 out of 5 by highlandguy Front desk
Members of my party were particular about the location of the room. I changed twice at check in. I felt bad about the changes but the clerk was outstanding in his efforts to accommodate me and was always courteous. He understands customer service.
November 14, 2014
Rated 3 out of 5 by wenonly1 This hotel has great potentials
I would say this hotel has the great potentials to be the great SPG hotel. The court yard is beautiful and the restaurant staff including the bartenders are terrific. Two immediate things they can improve and make the huge difference:
1. Add a club lounge or club room: Most of Sheraton hotels are equipped with club lounges for their Platinum members and the hotel can even charge a little more for package including club access.
2. I did not have the warm and friendly experience with the front desk staff when I checked in, the lady who checked us in did not even write our room number on the key slip and nor told me our room number and she could not wait to get off her shift. The manager was okay, but I barely saw the front desk staff smile or interact with guests during my stay. They seemed more like it's just a job.
February 13, 2014
Rated 3 out of 5 by ginnyg 7 floors is a long walk down
Checking in took hours. We missed meetings at the convention center due to waiting for checkin. Our room was wonderful and the restaurant staff was great. BUT a wedding party used a fog machine that set off all the alarms and we had to evacuate. The closest exit door to us was locked so we went to the next one went down 7 flights, only to arrive at the bottom and told we could go back. I had recent surgery and this was a painful experience.
July 11, 2012
Rated 1 out of 5 by Floridarez Old and the Linens show it
The location is ideal to Rayjay Stadium and the price is good. Even the lobby staff was efficient and the lobby is updated. The rooms however are not. The pillow cases looked like they had blood stains. They were so busy that security brought me up a new stack. The blanket was yellowed and dingy. I slept with a sheet, tried not to touch anything, and prayed that I did not get any bug bites. Needless to say we did not sleep well.
December 21, 2011
Rated 5 out of 5 by Arden63 Excellent
Room was very clean and very organized. Bed linen was definitely clean and fresh. Front desk personal during check in was very professional and courteous. Bathroom was very clean with plenty of towels, wash clothes, toilet paper and soap bars for my two sons and myself. I told my daughter who works at the Aloft in Jacksonville FL, this was the best hotel I have stayed in since coming to Florida October 2011.
August 1, 2014
Rated 3 out of 5 by ecco50 Needs updating
Stayed at this hotel with my wife and 2 kids so we loved the idea of a suite to allow the baby to sleep in a different room.
Staff was very kind/professional and gave attention to the kids while we were checking in.
The bed and linens as usual were quite comfortable and clean.
The room/ bathroom/ amenities are in need of serious updating. Our room had a musty odor, and the carpets were quite worn. Bathrooms were extremely small and needed recaulking around the shower fixtures.
Fitness center is located adjacent to the indoor pool and so the humidity in the fitness center is ridiculous. It felt like I was trying to breathe through a beachtowel when on the treadmill.
The Sheraton brand is such a crapshoot right now. Those that have the updates are fantastic, but those that haven't are really showing their age.
The price for the hotel was very reasonable as I'm sure they are aware of the issues I described.
November 23, 2011
Rated 5 out of 5 by Trvlgal All suite hotel
The Sheraton Suites is an all suite hotel with free shuttle service to Tampa International Airport. All the rooms in this hotel are suites, very clean and are nicely laid out. The hotel has a restaurant/bar area with a nice menu. The staff are pleasant , go out of their way to be helpful and note SPG status:) Road noise can be a distraction in some rooms.
April 27, 2013
Rated 2 out of 5 by lulu22 Disappointing
The lobby of this hotel was gorgeous, but the rooms were very disappointing. One set of towels for 4 people, had to contact desk several times to get extra towels. Bathroom door handle falling off. Air conditioner made a squeaking noise every time it went on. Have paid much less for nicer rooms than this.
April 6, 2013
Rated 1 out of 5 by teknikkal Should drop the Sheraton name
This place is dirty! The staff didn't even acknowledge my gold status and offer anything. No one cares in this property...it's a shame as they use the Sheraton name but do not live up to spg standards at all.
December 27, 2014
Rated 5 out of 5 by Jade67 Great Hotel
I attend a meeting with the American Payroll Association at this Hotel once a year. The staff is always friendly and helpful and the Hotel is just beautiful and it is really clean. I would highly recommend this Hotel and I hope to be able to stay at this hotel for my next visit to Tampa.
November 1, 2012
Rated 1 out of 5 by Lisa520 Horrible
This property does not meet the standards I expect from a Sheraton. The smell in the room was overpowering, the ceiling in the bathroom was peeling and dirty, the shower did not drain well. If it had not been so late at night, I would have left.
June 21, 2014
Rated 5 out of 5 by Dogman Great surprise
I didn't really have any set expectations of this property but was pleasantly surprised by the wonderful lobby, excellent rooms and location to everything we had planned in Tampa. Excellent hotel.
August 11, 2014
Rated 5 out of 5 by Manju Great experience
We were very impressed overall with this hotel, from the beautiful lobby atrium to the helpful and courteous staff. Room was very clean, spacious and comfortable. We would recommend this hotel highly to anyone staying in the Tampa area.
January 4, 2012
Rated 5 out of 5 by Fins56 Nice Surprise
I expected nothing but standard Sheraton Airport hotel. However this one was better than usual Sheraton overall, Staff especially. Since I'm expecting less and less from air lines and hotel chains this was a nice surprise.
January 13, 2013
Rated 5 out of 5 by Room302 Pet Friendly Hotel and More!
The hotel accommodated us and our dogs very well. There is no pet fee which is awesome and the front desk customer service was excellent. The suite was very spacious and clean. Nothing to complain about.
May 27, 2014
Rated 2 out of 5 by SHAD0H Water Water Everywhere!
Beware this hotel has issues with rooms being wet and water dripping from the air conditioners. on the carpets and through the paint in the bathrooms... EVERY ROOM I WAS MOVED TO HAD THIS ISSUE! 3 rooms in 2 days
November 22, 2011
Rated 5 out of 5 by FloridaNative1 Good Value Airport Hotel with Great Staff
I've stayed here dozens of times over the years and am rarely disappointed.
The hotel has a tropical atrium with large palms and rushing waterfalls making for a relaxing place to have a meal.
The staff is always very friendly, professional and welcoming. The front desk and restaurant staff and management really understand the concept of hospitality. They make me feel at home each time I visit.
The rooms are all suites with a separate living room with work station and mini kitchen with fridge and microwave. The Sheraton Sweet Sleeper Bed always produces a good nights sleep.
As an all suite hotel, they can't provide a me with a Platinum "upgrade" as all rooms are virtually the same. They do however provide Platinums with a voucher for their Monday through Thursday "Suite Reception", an open bar with snacks and a voucher for the breakfast buffet.
The hotel, while very comfortable, could use an update, but that is more than offset by the welcoming staff and good value for an airport hotel. That said, it's highly recommended. There are also two large shopping malls and plenty of quality restaurants nearby.
July 15, 2014
Rated 1 out of 5 by JimmyK13 This hotel was a bad experience
The room was less than average and after my first night was never cleaned. When asked why they tried to say I had the "do not disturb" sign out, which was removed at 0730.
August 11, 2013
Rated 5 out of 5 by Rick21 Great Stay
This property has a great location, all suites and is pet friendly. I have stayed here before and will return again and again. The front desk check in staff was great.
October 10, 2012
Rated 4 out of 5 by Carol681949 Spacious suite and comfy beds
I stayed at the Sheraton Suites Westshore by the airport 2 times in the past week and found the beds very comfortable and staff was friendly. I would stay again.
January 17, 2014
Rated 5 out of 5 Great Location
This hotel is convenient for me because I work in Clearwater/St Pete and like the night life near downtown Tampa. Dollar-for-dollar, you can't beat this hotel!
June 26, 2012
Rated 4 out of 5 by SPG1 Convenient location
The hotel is convenient to the airport and the onsite restaurant is reasonably priced with a good variety of dishes. Our suite was large with a separate living area, Two major shopping centres are within walking distance although the hotel also provides free shuttle service to these.
January 16, 2015
Rated 5 out of 5 by Weezee13 Wonderful Hotel Experience
From the moment we arrived, we were treated like family. The Hotel was very clean, comfortable and the staff was friendly and helpful. I will come again!
August 5, 2013