Rated 1 out of 5 by travelstar WORST SPG STAY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Waited 45 minutes for shuttle cause they sent it to
the wrong place TWICE!
I am Ambassador level with SPG (which means I stay 100+ nights a year with them) this status is a joke. The hotels laugh at you when you check in.
This Hotel doesn't press the sheets that they put on the bed.The room was filthy!
The Manager I spoke to and I cant mention her name here because of the childish rules of SPG was rude,She told me I needed to wait while she checked in a group(8)airline employees that came in after me before she could work on my problems.
I could go on and on but SPG wontl publish this review as they do not like legitimate real reviews
from their best customers
So go on Trip advisor where I will publish pictures Too!
March 17, 2013
Rated 5 out of 5 by Sukie10 comfortable bedding
My family and I enjoyed our suite. I was very comfortable for a family of 4. The sofa bed came in handy to accommodate our son.
June 30, 2014
Rated 3 out of 5 by wenonly1 This hotel has great potentials
I would say this hotel has the great potentials to be the great SPG hotel. The court yard is beautiful and the restaurant staff including the bartenders are terrific. Two immediate things they can improve and make the huge difference:
1. Add a club lounge or club room: Most of Sheraton hotels are equipped with club lounges for their Platinum members and the hotel can even charge a little more for package including club access.
2. I did not have the warm and friendly experience with the front desk staff when I checked in, the lady who checked us in did not even write our room number on the key slip and nor told me our room number and she could not wait to get off her shift. The manager was okay, but I barely saw the front desk staff smile or interact with guests during my stay. They seemed more like it's just a job.
February 13, 2014
Rated 2 out of 5 by Stewart Not worthy of Sheraton name
I don't know how to put it but the hotel is probably a motel with a sheraton brand. The building is old and the carpeting is ancient and looks dirty - the rooms smell old and with strong carpeting cleaning odor coming from trying to cover the old carpeting with cheap deodorant. Breakfast was poor also. Staff is friendly and nice they do what they can with the facility they have, not their fault. I recommend management to look at the Sheraton in Seattle for what a sheraton should look like.
July 27, 2012
Rated 1 out of 5 by Lisa520 Horrible
This property does not meet the standards I expect from a Sheraton. The smell in the room was overpowering, the ceiling in the bathroom was peeling and dirty, the shower did not drain well. If it had not been so late at night, I would have left.
June 21, 2014
Rated 5 out of 5 by Starr11 Great hospitality!
Beautiful, friendly staff, spacious and nicely appointed rooms.
June 23, 2014
Rated 4 out of 5 by WantsMoreTravel Great place near the airport
This is an all suites hotel, so you get plenty of room. The beds are nice and the view can be nice (depending on floor and direction). The atrium is one of the best I have seen. Breakfast along the atrium is very relaxing.
The night I stayed, they were completely sold out because of a music competition of some sorts. Many kids running up and down the halls.
Wish they had a Club Lounge. When I asked, they said "We are an all-suites hotel, so we don't have one." Well, the next week I stayed at an all-suites Sheraton that DID have a Club Lounge.
June 4, 2014
Rated 3 out of 5 by ginnyg 7 floors is a long walk down
Checking in took hours. We missed meetings at the convention center due to waiting for checkin. Our room was wonderful and the restaurant staff was great. BUT a wedding party used a fog machine that set off all the alarms and we had to evacuate. The closest exit door to us was locked so we went to the next one went down 7 flights, only to arrive at the bottom and told we could go back. I had recent surgery and this was a painful experience.
July 11, 2012
Rated 1 out of 5 by Floridarez Old and the Linens show it
The location is ideal to Rayjay Stadium and the price is good. Even the lobby staff was efficient and the lobby is updated. The rooms however are not. The pillow cases looked like they had blood stains. They were so busy that security brought me up a new stack. The blanket was yellowed and dingy. I slept with a sheet, tried not to touch anything, and prayed that I did not get any bug bites. Needless to say we did not sleep well.
December 21, 2011
Rated 4 out of 5 by Marshav520 Exceptional Staff
I stay at this hotel frequently, the facilities are up to standard, and other than occasional internet issues, I am always comfortable. What makes this hotel so great is the staff. Everyone is very friendly and really goes above and beyond. The shuttle drivers are all polite and courteous and knowledgable about the city. The front desk staff always cheerful and helpful. This hotel has really become a home away from home for me due to the staff. The only thing really missing is an outdoor space.
June 7, 2014
Rated 3 out of 5 by ecco50 Needs updating
Stayed at this hotel with my wife and 2 kids so we loved the idea of a suite to allow the baby to sleep in a different room.
Staff was very kind/professional and gave attention to the kids while we were checking in.
The bed and linens as usual were quite comfortable and clean.
The room/ bathroom/ amenities are in need of serious updating. Our room had a musty odor, and the carpets were quite worn. Bathrooms were extremely small and needed recaulking around the shower fixtures.
Fitness center is located adjacent to the indoor pool and so the humidity in the fitness center is ridiculous. It felt like I was trying to breathe through a beachtowel when on the treadmill.
The Sheraton brand is such a crapshoot right now. Those that have the updates are fantastic, but those that haven't are really showing their age.
The price for the hotel was very reasonable as I'm sure they are aware of the issues I described.
November 23, 2011
Rated 5 out of 5 by Trvlgal All suite hotel
The Sheraton Suites is an all suite hotel with free shuttle service to Tampa International Airport. All the rooms in this hotel are suites, very clean and are nicely laid out. The hotel has a restaurant/bar area with a nice menu. The staff are pleasant , go out of their way to be helpful and note SPG status:) Road noise can be a distraction in some rooms.
April 27, 2013
Rated 2 out of 5 by lulu22 Disappointing
The lobby of this hotel was gorgeous, but the rooms were very disappointing. One set of towels for 4 people, had to contact desk several times to get extra towels. Bathroom door handle falling off. Air conditioner made a squeaking noise every time it went on. Have paid much less for nicer rooms than this.
April 6, 2013
Rated 5 out of 5 by Jade67 Great Hotel
I attend a meeting with the American Payroll Association at this Hotel once a year. The staff is always friendly and helpful and the Hotel is just beautiful and it is really clean. I would highly recommend this Hotel and I hope to be able to stay at this hotel for my next visit to Tampa.
November 1, 2012
Rated 4 out of 5 by JAE13 June Meeting
We Had a business meeting at your hotel in June. The accommodations were excellant. The staff had everything set-up to meet our needs. The rooms were more than adequate.
June 16, 2014
Rated 5 out of 5 by Manju Great experience
We were very impressed overall with this hotel, from the beautiful lobby atrium to the helpful and courteous staff. Room was very clean, spacious and comfortable. We would recommend this hotel highly to anyone staying in the Tampa area.
January 4, 2012
Rated 5 out of 5 by Fins56 Nice Surprise
I expected nothing but standard Sheraton Airport hotel. However this one was better than usual Sheraton overall, Staff especially. Since I'm expecting less and less from air lines and hotel chains this was a nice surprise.
January 13, 2013
Rated 2 out of 5 by SHAD0H Water Water Everywhere!
Beware this hotel has issues with rooms being wet and water dripping from the air conditioners. on the carpets and through the paint in the bathrooms... EVERY ROOM I WAS MOVED TO HAD THIS ISSUE! 3 rooms in 2 days
November 22, 2011
Rated 1 out of 5 by JimmyK13 This hotel was a bad experience
The room was less than average and after my first night was never cleaned. When asked why they tried to say I had the "do not disturb" sign out, which was removed at 0730.
August 11, 2013
Rated 5 out of 5 by Rick21 Great Stay
This property has a great location, all suites and is pet friendly. I have stayed here before and will return again and again. The front desk check in staff was great.
October 10, 2012
Rated 5 out of 5 by Matt1027 A nice roomy room and great comfort
I love this hotel as it's not far from the airport or good places to eat. BIG, Clean, comfortable rooms and a good price. Oh and the gym rocks too!!
October 23, 2013
Rated 5 out of 5 Great Location
This hotel is convenient for me because I work in Clearwater/St Pete and like the night life near downtown Tampa. Dollar-for-dollar, you can't beat this hotel!
June 26, 2012
Rated 5 out of 5 by Weezee13 Wonderful Hotel Experience
From the moment we arrived, we were treated like family. The Hotel was very clean, comfortable and the staff was friendly and helpful. I will come again!
August 5, 2013
Rated 5 out of 5 by Larry We had a great weekend
We were at the hotel for a conference. The meeting rooms were easy to use and the food and staff were great.
June 10, 2013
Rated 5 out of 5 by Renee61 Great stay!
My family and I have stayed there many times and enjoyed every minute of our stay. Great place to stay!
July 1, 2013
Rated 5 out of 5 by Greg58 Great service
Needed a hotel for 1 night after a cruise. Booked this Sheraton through a third party booking site. Have done this many times and it often seems the hotel "penalizes" you for doing so and gives you the least desirable room and poor service. Certainly wasn't the case here. Got a nice quiet suite with 2 queens instead of king originally reserved. Brooke at check-in greeted us like old friends. Very accommodating and got us into our room a few hours before normal check-in. Great service also received from concierge and shuttle driver. The staff here made a very short stay very enjoyable. Definitely recommend and will definitely come back here.
April 2, 2013
Rated 1 out of 5 by Toni100 Bedding was not clean!!
The facility is beautiful when you walk in! We were very excited to end our honeymoon at this facility! The staff even allowed us to check in early! But when we got to the room the comforter on the bed had crusty something on it (looked like food). Grossed out I pulled back the sheets and in the sheets were hair and sweat stains! I thought this must be a mistake! The sheets must be stained so I smelled to make sure that it was clean...NO! The bedding had not been changed from the previous guests! We called and it was changed immediately. The remote control also had food crusted on it as well but I found that after the staff had left the room. There is a shuttle at this location. We asked about an aquarium but that was out of their range so we asked about attractions nearby. The staff member gave us directions to a local mall and we walked. When we got back we spoke with the night staff about local restaurants. They offered to bring us to dinner! It was perfect! But we were irritated to learn that the shuttle could have brought us to the mall but it was not offered to us. The staff member was also aware that we were walking. Based on the cleanliness alone we will not be staying in a Sheraton Hotel again.
November 25, 2012
Rated 5 out of 5 by sugarbear A very enjoyable stay.
I really appreciate the way the staff worked with me when my wife and I experienced an unexpected delay when attending a funeral. My delayed checked out time was estimated to be only 1 hour. As it turned out, with unexpected traffice delays, it turned out being a total of 2 hours delay in checkout. My wife and I where very concerned that we would be charged for the extra delayed checkout but the staff worked with me and said that it would not be an extra charge and thanked us for staying with them. I was impressed with the professionalism of the front desk staff. I will stay with them again and will recommend to my friend. Keep up the good work!
January 29, 2013
Rated 5 out of 5 by Adam01 Tampa
The bed was unbelievably comfortable.
Best rest ever
December 31, 2012
Rated 5 out of 5 by Vicki24 Comfy
Very comfortable rooms and very beautiful hotel.
June 13, 2013