シェラトンスイート・タンパエアポート・ウェストショア

  • アメリカ合衆国
  • 33607
  • フロリダ,
  • タンパ
  • 4400 West Cypress Street
  • マップ

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Rated 3.8 out of 5 by 458 reviewers.
Rated 4 out of 5 by Conveniently located Tampa suite hotel Wonderful, large rooms, clean and nicely decorated. My stay at this Sheraton Suite Hotel was very nice. Breakfast and happy hour offerings were good and the staff was friendly and helpful. April 3, 2014
Rated 4 out of 5 by Exceptional customer service We've stayed at this SPG property in the past, but this particular time the staff really went above & beyond to be helpful. The staff was friendly at check-in, but the midnight desk staff deserves special recognition. We came back from our family's Busch Gardens adventure sometime after midnight and there was no parking available in the parking lot. One of the staff members offered to move his own vehicle so that we could park. Fortunately, one of the other staff members realized there was a 'reserved' space in front of the hotel that he made available for us to use. These two gentleman were kind & helpful at a moments notice to our very tired family! I wish that I had gotten their names so that they could be recognized individually, but hopefully this will make it back to them. October 26, 2013
Rated 4 out of 5 by Good Stay This is my second stay here. Is a very good place to stay. Although the elevators on one end of the building was not working most of my stay. April 2, 2014
Rated 4 out of 5 by Excellent hotel and location to airport We were very pleased with this hotel. The location and shuttle to the airport was excellent, staff were very friendly and accommodating and the buffet breakfast was wonderful. Would have no problem staying there again and highly recommend it to anyone. March 26, 2014
Rated 4 out of 5 by Only one serious issue with this hotel! The hotel is beautiful, the rooms are great, the restaurant is great, but they have no service elevator! I needed to be at a meeting in the morning and 3 elevators were taken up completely with housekeeping staff and their supplies. There was NO room for guests. The housekeeping staff said I could not squeeze in. Eventually, I looked for a stairwell and in the meantime, found another set of elevators that I was able to use. It took 20 minutes to get from Floor 5 to Ground level! This should be fixed! June 30, 2013
Rated 4 out of 5 by Beautiful and clean hotel The room exceeded my expectations- spacious, clean, comfortable bed and comfortable living room. I could have stayed all week here and would have been very happy with all the amenities at my finger tips, and St. Pete just over the causeway. The lobby and restaurant were decorated tastefully for valentine's day. I wish there was a hot tub along with the heated indoor pool. The shuttle to and from the airport was 20 minutes or less- only wish the check in desk attendant mentioned that you had to call for pick up from the airport instead of saying the shuttle ran every 20 minutes- waited over an hour at the airport until I figured this out! The breakfast of one egg and two slices of wheat toast was $6.50 plus tax and tip- about twice the price it should have been. The staff were neatly dressed, friendly, and professional- I will definitely come back! February 15, 2014
Rated 5 out of 5 by My Stay at Tampa Sheraton The staff is etreeemly friendly! very professional and proficient and always go that extra mile to ensure that all my needs are met. The fitness center and the large heated indoor pool gets my day off to a great start after working out on the equipment and ending it with a good swim. They also have a scrumptious buffet to really get things going. Its near to two major malls, West shore and International Plaza. Excellent shopping around the area. Perfect place to stay in Tampa!!! even for business! August 27, 2013
Rated 4 out of 5 by Hotel close to airport The hotel has a great indoor pool. April 5, 2014
Rated 2 out of 5 by Bad experience I spent two nights at the Sheraton Westshore in early March. I was there for a pool tournament. The beds at this hotel were just terrible. The mattresses sunk so much I woke up with a huge back ache. After the first morning I went to the front desk to ask to be moved and was told the entire hotel has the same bed and that they knew the beds were terrible and were going to do something about it. This didnt help me of course and with the back ache I had I had a miserable tournament. Trying to bend over a table to shoot when your back is just wrecked...well you can guess the result. Parking at this hotel is also an issue if you come back to the hotel late. Both nights we got back to the hotel after midnite and ended up parking in a gravel road adjacent to the hotel next door to a steakhouse. May 28, 2013
Rated 5 out of 5 by LOVED it I was in Tampa for a conference and I stayed here the day before my flight. To my surprise, this Sheraton was NOT what I expected for an airport property - simply too sophisticated. The front desk was very polite and thanked me for my loyalty with SPG when checking in and said the same thing at check-out. Shuttle driver was fun to talk to...btw, the driver was trying to reject my second tip but I insisted that he have it. The guest room was huge and room service was fast. I ordered two entrees for myself and they were both very good. The only flaw, if I have to come up with one to help improve the property, was that the bathroom had just a tiny bit of old pee smell. But I have been told to have super sensitive nose, so...Something about this property made me want to spend ALL my money here!!! May 25, 2013
Rated 4 out of 5 by I had an issue with a couple of facilities. I am totally satisfied with their services and room. The only thing I had an issue is that there was no power of refrigerator and the heater did not work. During the middle of night, I woke up because I felt that it was kind of cold. And so I tried to turn on the heater, but it did not work. When I checked out in the front desk, I talked about the heater. They told me that they did not turn on the air condition system in my room. I was supposed to notice the issue to them. December 31, 2013
Rated 5 out of 5 by Brief 1 night stay We checked in late and our SPG status was not acknowledged. The suite was large and completely renovated. The bathroom was small but quite adequate. The living room was very large and the bedroom was a decent size as well. Both had a large LCD flat screen TV. The entire suite was very clean. Unfortunately we checked out early and didn't really have an opportunity to take advantage of the nice quarters. Upon checkout our SPG status was acknowledged and the reservation person was very friendly. March 21, 2012
Rated 3 out of 5 by Not so clean The housekeeping staff could benefit from additional training April 3, 2014
Rated 2 out of 5 by Somewhat disappointing. Nice large room but we did experience more than average amount of problems. Hot water was a huge issue for both sink and shower. The TV in the bedroom had no sound. The TV in the other room worked at first and then we did not have any reception, cable. Breakfast on Saturday morning may have been the worst experience I have had traveling. It was a CLUSTER! Not much food at the buffet. I had to sit at the bar and eat. 2 waitresses were yelling at each other. Really quite unbelievable . November 25, 2013
Rated 3 out of 5 by Been better, a Tired hotel Internet was additional cost, the hotel felt tired. 1 of the 4 elevators was out of service for 2 of the 4 days I was there. Wet floor signs were constantly displayed around the "restaurant". The "breakfast buffet" was $20/ day and consisted of steam tray eggs and bacon. The did have real maple syrup for the machine made pancakes. The staff were all pleasant and helpful. March 4, 2014
Rated 2 out of 5 by a bit disapointing Very nice hotel with great food and nice indoor pool. However there are daily swimming lessons which we were not informed of and were kicked out of shallow end of pool which we needed. I talked to management and all they could say was sorry. A/c broke in room/carpet was all wet had to get up for service at 1145pm. alarm clock went off at 300am that someone in room before us had set and fire alarm went off at 645 am. so overall not much sleep. I would have appreciated a discount or credit towards next stay. I was offered nothing. Beds super comfy. Asked for additional conditioner as we had 3 teenage girls with long hair and I was given a bag of body lotion. for a Sheraton I expected more. Area was nice. Really would have like partial discount or credit toward next stay for all the inconveniences. June 8, 2013
Rated 4 out of 5 by Good hotel, but needs improvement This hotel could be great if it made a few improvements. First, the elevator situation is horrible! Out of 4 elevators, at least 2 were out of order all week! Plus, there are no stairs accessible to walk to the lower floors. When large groups all get back at the same time it makes for long waits to get back to your room, especially when the elevators that do work are very slow. Also, the shower in my room wasn't very good and had a leak in the pan which caused water to run onto the floor. January 28, 2013
Rated 4 out of 5 by Post cruise stay We used this hotel for a post cruise stay. It was in a good location and easy to find while in an unfamiliar city. The front desk personnel were friendly and helpful. It was busy upon check-in, but the staff made sure to make us feel welcome by suggesting restaurants nearby and answering questions we had. The room was comfortable, the bedding and bathroom was clean. On close inspection, we did find popcorn from a previous guest. Overall, we had a good stay and would use this hotel aagain. March 27, 2013
Rated 5 out of 5 by This hotel is wonderful The hotel was amazing for travel. I got a suite at a great price and the ammenities were very nice. I loved having a balcony and the location was wonderful for dining and a BUCS game, which is what the trip was for. The staff was friendly and kept up with everything, including towels at the pool, which is indoor - great for rainy days in Florida, or anything I wanted in my room. I would definently stay at this hotel again... best experience I have had in a while, and we love to travel! August 22, 2012
Rated 2 out of 5 by Won't Go Back Again Toilets that run all night, refrigerators that make more noise than cars drag racing on the street, bathrooms so old that everything, and I do mean everything was falling apart...these are some of the reasons not to go back again. Room keys that did not work and elevator doors that won't open when you are trying to leave the hotel to catch an airplane, even more reasons I won't go back again! February 21, 2014
Rated 4 out of 5 by Second time around much better experience My second stay at this hotel it was much better nicer room much cleaner. Rooms just need updating that is all new carpet etc. Staff is very friendly and management really cares about the feedback from the customers. Breakfast is great and very friendly waiters. Good location close to the airport. I will stay again. Thanks March 10, 2014
Rated 5 out of 5 by Great Stay and Job By All The front Desk agent who checked me in was outstanding (bad with names and forgot to write down) warm, friendly and knowledgable. Just doing the job the way it should be done. The hotel is obviously an older property that has been through various re-models but I am quite impressed in the manner of quality and care that has gone into it. The elevators were not functioning on my stay, which was no big deal for me but I feel bad for the staff that has to deal with disgruntled guests. January 5, 2013
Rated 4 out of 5 by Sheraton Suites stay This hotel was very nice. The biggest issue was that the second elevator was not working and you had to wait a long time for the elevator to take you up or down. Also, the hair dryer in the room only blew cold air when on hot, so it needs to be replaced. The last things is as a gold member I would have thought that internet would be complimentary and not have a charge of $9.99 per day. Their pool and workout facilities were very nice and the ombiance of the lobby area was lovely. January 1, 2013
Rated 2 out of 5 by This hotel needs improvement The beds were like sleeping on cotton, no back support. Once you laid down, it was like the mattress was folding in on you. The bath tub was slippery-waiting for a major accident. The hotel's elevators were very disappointing, out of the four elevators only one of the two at each end worked. The manager-who is a female appeared impatient and defensive of any questions relative to performance of the hotel. Poor and unprofessional management skills. Overall, I wouldn't return. December 27, 2012
Rated 4 out of 5 by NOT ALL STAFF IS HELPFUL The overall stay was good and I am a Happy Starwood member. Only issue is that I was not acknowledged at the time of check in as a starwood member and it seemed to bother the employee that I requested my upgrade and confirmed my free internet. I did not feel welcomed at all. I also left an item in the room and when I called the hotel to notify them, I was advised that nothing could be done because the housekeeping manager was gone for the day and the hotel manager was too. January 4, 2012
Rated 2 out of 5 by This hotel was disappointing. The room layout and furnishings are excellent but there were socks on the floor from a previous occupant and when I tried to make coffee in the morning the carafe was missing from the coffee maker also in the morning the toilet clogged with normal use. March 16, 2014
Rated 5 out of 5 by very satisfied expierence I stayed at this hotel several times over that past few months on business and each time I had a positive expierence. Having been a GM with a national chain previously, I look for more than just that first hello or smile. I found that each staff member that I delt with was very professional and provided me with quality customer service. My room was clean and my bed very comfortable.I would recommend to others and stay there again if it was pleasure. Good job. December 9, 2013
Rated 4 out of 5 by Good stay in great location This hotel is not far from anything in tampa. There is a great mall about one mile away, downtown and the aquarium only 5-10 minute drive, same for the buccaneers statium. And busch gardens about 15-20 minute drive. The staff was very friendly. The room was comfortable, but it seemed as though the bed frame was broken and higher at the foot of the bed. Not bad enough to complain about. Good breakfast buffet too. Some road noise could be heard from I-275 in the room. November 4, 2012
Rated 5 out of 5 by A great experience. We arrived at this hotel for the Repiblican National Convention and immediately were greeted by the best front desk staff we had ever met. Brooke took care of our needs professionally. Our room was spacious and comfortable. We enjoyed the meeting rooms and breakfast buffet, as well as the restaurant. Bus service and drivers to local venues were exceptional. The manager's personal attention was appreciated. We loved having a top-quality hotel for our stay in Tampa. September 3, 2012
Rated 4 out of 5 by Room When I checked into my room it seemed very cold to me. The thermostat was set on 75 so I turned it up. Within and hour it seemed colder so I turned it up to 85. This did not make any difference in the room temp. I called down to the front desk and they sent someone up. He offered to put it on heat but this would not help. I just wanted to air to quit blowing so cold and hard. He turned the air off and said that's the best he could do at the time. During the night I had to get up several times to turn the air back on because it got very stuffy in the run then within 30 minutes it was so cold I think I could see my breath. I ended up spending the evening wrapped in a blanket or in bed with extra covers. This this not help since I did have work to do in the evening and ended up not being able to do it in the quiet of my room but had to go down to the lobby. Everything else about the hotel is great but after this room experience I don't know if I will stay here again. When I checked out all they could say is we're sorry. I think the thermostat needed changed or if it took batteries maybe new batteries but, the maintenance only wanted to turn the heat on or turn the unit off. He was nice but I was very cold and uncomfortable all night and did not sleep well because of this. March 28, 2014
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