Rated 1 out of 5 by Terry99 The room and food was horible
This hotel needs to upgrade the room ventilation and the bath room was so small, you could barely get one person in it at a time. the humidity was so bad you could only stay in the room for brief amount of time.
April 10, 2015
Rated 5 out of 5 by anrr exceeded our expectations!
We always have exceptional service at Sheraton Hotels but our recent stay at
Tampa exceeded our expectations when they paid for our taxi to take us to the airport for a very early morning flight. You know at Sheraton that they truly do treat you as a special guest!
April 9, 2015
Rated 2 out of 5 by DJ42015 NEEDS IMPROVEMENT
I attempted to extend my stay prior to arrival and it took 5 phone calls and incorrect information from desk clerks. The room was not serviced till 9 p.m. and it took a visit to front desk supervisor. He could not explain why, "that's housekeeping department".
The bar does not open till 3 p.m. and I was told the hotel was full. ??
April 8, 2015
Rated 4 out of 5 by Jim3107 avoid the shuttle
The shuttle charged $10 per person each way to the arena.($20 for me and spouse) A taxi was $14 for the same ride. Also, no shuttle available after the game. Very disappointing aspect to an otherwise very nice stay
April 8, 2015
Rated 5 out of 5 by Andrea89 No frills, great service, comfortable room
Had a wonderful stay at this property. Relatively cheap for Tampa and great to escape for the weekend and check out Busch Gardens or drive out to Clearwater Beach for a day. Staff was really helpful and kind. Would definitely stay here again. Not luxury accommodation, but for a quick trip to visit Busch Gardens it was as comfortable as a Sheraton Suites can be.
March 23, 2015
Rated 1 out of 5 by badhotel1980 Worst hotel I've ever stayed at
Stayed here for 2 nights in Mar 2015. I regret using my points for the stay but am thankful I didn't pay anything to stay here.
From the outside, this looks promising. The lobby area and walk way to the rooms is great but that's all you get.
When checking in, I had requested a crib for our 4 mth old daughter. I was told they'd have maintenance or housekeeping contact me. Never did. Strike number 1.
Upon getting to our room, the air conditioner would not cool down below 73. Seeing as I was waiting to hear from maintenance, I didn't bother to call down for this. Strike 2.
After our first night, we woke up to a leak in the bathroom from the floor above us. We called and they actually came to fix this right away.
Then came to shower. That was fun. Turned on the water and the only option was blistering hot. Great. So when we left around 11, I asked the front desk to have someone fix it and they said it would be taken care of before we returned. I was also promised 1000 extra points in my account for the inconvenience (still don't have them).
We get back around 4pm and shower still doesn't work. My wife calls desk and they say they'll send someone right away. 2 hours passes and they still have not come. She went to the desk and complained again (I wouldn't have been nice had I gone). Finally someone came and fixed the temperature valve on the shower.
Just disgusted at the poor level of service. All staff were more concerned about being on their cell phones or taking to other staff then helping the people staying at the hotel. I definitely would never stay here again and wondering if I should look to another chain for our trips
March 22, 2015
Rated 5 out of 5 by Vincos COMFORT AND CONVENIENCE AT TAMPA AIRPORT
OVERALL IMPRESSION: First impressions count and all of my interactions with staff from the very beginning were extremely positive. When I called from the airport for the on-demand shuttle, the receptionist gave clear and detailed instructions then made a follow-up call to make sure I had located the shuttle. The driver offered a virtual briefing on the hotel facilities, the nearby area and Tampa in general. The clerk at check-in could be the brand ambassador for how well he complied with all of Sheraton’s touch-points.
SPG RECOGNITION: Excellent. Upgrade to a top-floor suite. Beautiful fruit and cheese platter and a top-grade Chardonnay as in-room amenity. Platinum amenity breakfast is full-buffet in the atrium restaurant.
THE ROOM: Spacious two-room suite with kitchen corner. Newly-decorated. Definitely meets all four-star criteria.
LOCATION: Within a couple of minutes drive from TPA.
EXCEEDED EXPECTATIONS: I was expecting a run-of-the-mill airport property but was pleasantly surprised to find a full-service hotel of the atrium style.
DID NOT MEET EXPECTATIONS: Every Sheraton should be made to comply with the brand standard of possessing a Sheraton Lounge.
ONE THING TO KNOW: For a brief visit, you probably don’t need to bother with a rental car as there are two on-demand shuttles that not only serve the airport but a three-mile radius which includes two malls and plenty of dining options (although not downtown Tampa which is six miles away).
February 4, 2015
Rated 4 out of 5 by SPG1 Convenient location
The hotel is convenient to the airport and the onsite restaurant is reasonably priced with a good variety of dishes. Our suite was large with a separate living area, Two major shopping centres are within walking distance although the hotel also provides free shuttle service to these.
January 16, 2015