Rated 2 out of 5 by ManagerGal Did not meet expectations
I always stay at SPG hotels because I expect them to be clean, somewhat current or renovated, and great service. Unfortunately I did not find that at this location. The hotel is very dated. My room felt very old. I used the fitness center during my stay and it was nice but very cold! When I'm at the gym- I want to sweat! I'm not even expecting it to be hot but 65 degrees is too cold for a gym. I called the front desk one night to request a plate to be brought to my room- I was already in my pajamas and didn't want to leave... They told me there would be a delivery fee (REALLY!?) and I said okay. Then they said I'd better walk down to the bar and get it myself to avoid having to wait too long. Gee- thanks so much!
November 12, 2015
Rated 5 out of 5 by genhouse Great Sheraton Suite Hotel
This is an excellent example of how a great Sheraton Suite Hotel. Well done.
It is freshly renovated and it was an excellent job. Staff are very friendly and helpful. When I checked in, front desk staff, Clark, was so gracious and make my stay to be a wonderful experience.
Hate to say this but I was at Tampa for conference and stayed at another downtown SPG hotel. I decided to move to this hotel as that hotel did not age well and not well maintained either.
Valet parking is also expensive.
November 1, 2015
Rated 1 out of 5 by Sarasotapete Wont stay here anymore
We've been staying here for years! Worst customer service ever! We are never acknowledge when we check in or out! They don't care if you are a SPG member! We AlWAYS seem to have an issue here! We come to Tampa from Sarasota for a little stress relieve and if anything checking in here gives us stress every time!!
After our stay this time we said "we are done staying here!" there are way too many other places we can stay at right near here!
Horrible Staff!!! Horrible management!!
The best people here are the people who drive the transport vans! We will miss them!
October 18, 2015
Rated 5 out of 5 by Jolau1701 Very good.
Great place for a three-day weekend.
September 25, 2015
Rated 4 out of 5 by Flyingtailor Solid Airport Hotel
Good stay clean room close to Airport parking close to food and shopping cant ask more from an airport Hotel.
September 8, 2015
Rated 3 out of 5 by Jabaucarolina Bad anniversary
No met my expectations i have a problem with the food one hour for a quesadilla and wins and then cold . The menu online is different of the restaurant my wife she saw the calamari and shrimp online and in the restaurant is a different menu
August 29, 2015
Rated 3 out of 5 by Winegirl2000 This hotel is centrally located
While the hotel is in an excellent location, it's tired. The rooms are suites, which is amazing. I was facing the highway and thought the noise would be crazy but it was not. My fridge did not get cold enough for me. The bathrooms are very tight and need more places to hang towels. The atrium needs serious attention, especially the foliage. It's covered with disease. Better training for front desk staff is a must.
August 15, 2015
Rated 1 out of 5 by Tim52 Avoid rude staff and ......
Started my visit with shaved private parts hair in the sink, staff said "what do you want me to do about it".
music / band playing on a Wednesday night until 11:00 pm, staff said "quiet time is until 11:00pm and laughed! children running up and down the halls all night long. I would recommend avoiding this place if you want rest! or Pease and quiet!
July 15, 2015