Rated 1 out of 5 by Jacqui62 worst hotel
We stayed here as part of a park and stay before our trip. could not believe this was a Sheraton!! The staff was not very helpful, the facility was dirty, especially in our room and the pool area. I was surprised when we opened the door to our room, the furniture was old and ripped up. We went to open up the sofa bed and there were crumbs all over it. We asked to have the bedding cleaned but that wasn't done. When we got up the next morning our shower didn't work. When I told the person at the front desk they acted disinterested. Never again!!
July 20, 2016
Rated 1 out of 5 by h001 Lack of response and quality
Paid to be upgraded to use the lounge - had a choice between using the lounge and the breakfast dining area. Chose the former, but that was a mistake.
As a whole, the food was poor at breakfast in the lounge. Last day, somebody must have decided to not come into work or sleep late, because they were still scrambling to get food out at 7:00 even though they open at 6:00. I asked the front desk if I could switch to breakfast downstairs and they said "no, you cannot change". Nice, no need to accommodate your guest due to your lack of service.
Also, they don't provide a folio at your door when checking out - and its not available on line. Again, they don't seem to mind inconveniencing their guests.
Won't be staying there again.
July 18, 2016
Rated 5 out of 5 by DocHarv A Quiet and Peaceful Airport Stay - With Great Service
I know. I know. You're a fan of Starwood and there are three properties right next to each other - and super-close to the airport. How to choose? Well, if you're looking for "shiny and sleek", there's a lovely property next door. If you're looking for inexpensive SPG points stays with boring rooms, there's another one nearby.
But if you're looking for spacious rooms with fridges, lovely views, a club lounge with food that is actually good, facilities for meetings, reunions, or conferences, a thorough and attentive staff, and the kind of sleep where you don't get woken up by hallway noise and door slamming, then the Sheraton Suites Philly airport delivers.
Here's what you can expect. It's *not* new. It looks like some other Sheraton suites in layout and design. Some rooms *do* need a small refresher. But you're not staying at the Sheraton Suites because you expected Miami-style decor or a cutting edge nightlife scene. You're here as a short-term traveler, or for a sports-event/concert, or a reunion, or a day-long business meeting or other gathering. You want affordability, space, easy access, reasonable parking, a solid internet, and if you're lucky, a nice bartender who takes interest in your well-being.
The staff are what makes the property great, and you'll find amongst them folks who are dedicated to making you feel special - whether a first timer or repeat visitor - hotel crew or conference guest. In other words, the Sheraton Suites caters to a wide-audience and focuses on what a Sheraton Suites should do well - nothing more and nothing less. So, if room size, airport/arena access, and a sense of ease are what you're looking for, then it should be your airport property of choice!
June 16, 2016
Rated 4 out of 5 by Notebook2 Excellent airport hotel
Convenient to the airport, 24-hour shuttle and very quiet. Manageable and not a huge place to get lost in.
May 24, 2016
Rated 1 out of 5 by CambridgeTraveler Poorly Staffed, Run Down Facility, Off the beaten path location
First time staying near the airport, regretting that I didn't choose to stay at the Aloft next door, wish I knew it was there.
This hotel is severely understaffed, dirty, old and run down. club lounge open Saturday, closed unexpectedly on Sunday of stay. Ate in the restaurant Sunday morning 2 servers, 30 filled tables, no contest, no service, no silverware, every open table littered with dirty dishes.
May 23, 2016
Rated 4 out of 5 by VeryGoodPointsStacey Convenient Airport Hotel
The Sheraton at the Philadelphia Airport is very convenient. They have a free shuttle to/from the airport and it was very reliable.
The hotel is clean and welcoming. The staff was friendly and helpful.
The rooms are clean and I got a great nights sleep.
I would stay again.
March 19, 2016
Rated 1 out of 5 by JBeezy2 Shady & Skeevy Suites
The rooms were grimy. Carpet worn out - tattered furniture - the hallways reek of cigarette smoke.
March 7, 2016
Rated 5 out of 5 by LWMC Room
Get new couch's.. Leather uncomfortable.
February 21, 2016