Rated 2 out of 5 by chilp Mr clean
the ac did not get cold enough light bulb above shower was out among other issues the place needs a tune up
August 13, 2014
Rated 3 out of 5 by Twinn2013 One of the Worst Housekeeping staffs in Sheraton property!
I asked one of the housekeeping staff in my floor (SPG floor) for 2 towels, she said NO and give me bad attitude. She mentioned that I need to call guest services to request towels and she insist that she can not give the towels to me at that moment. I stayed with numerous Sheraton properties all over US, this Sheraton is Ridiculous and a joke.
This Sheraton need better new Management, from the month of October 2013 until January 2014, constantly receive low rating about poor customer service.
January 10, 2014
Rated 1 out of 5 by Genetics Very Poorly Operated and Dirty
Staff was horrible, did not respond to requests and had to call several times to get an internet cable, was told I would just have to use internet in lobby even though I was staying at the hotel to work and needed it in my room. Very unprofessional. Did not call a cab when I asked them to schedule on, took an hour to get a cab. Food is overpriced and not very good. The elevators were filthy, floors in hotel were dirty. The room was fairly clean and as with most sheraton hotels the bed was very comfortable. This hotel has the potential to be 4 star like many other sheraton hotels but is operated worse than a 1/2 star hostel.
December 11, 2011
Rated 4 out of 5 by RealLeo Accommodation
The hotel staff and facilities were great with the following two exceptions. First, one can't get Internet in their room so they have to undergo the inconvenience of coming down to the Internet area to access one of the hotel's computers. Two, one cannot eat outside food in the restaurant if desired.
Ordinarily that would be understandable except for the fact that the hotel is a temporary home, especially on long visits and at more than $100 a night, a guest should be able to relax and not be forced to eat in his room.
August 5, 2014
Rated 5 out of 5 by Angel103 Sheraton Suites, Philly Airport
Amazingly quiet, well-appointed rooms. Reliable shuttle service to the airport. Very nice and would definitely stay there again.
August 7, 2014
Rated 4 out of 5 by CliffP Quick stay
Stopped in on my way from Washington to Boston. Check in was great. Front desk and bar staff were terrific. Check out was easy and quick.
Small problem encountered with my AAA rate for the lounge level. Staff didn't know if I was eligible for lounge access and then forgot to include a coupon with my room key (since I checked in on a night when no small hot smacks were available). Since we ate at the bar, I could have used the coupon for a free appetizer.
So make sure you get the coupon if you have the same circumstances.
Otherwise a great stay, quiet room and a good night's rest.
June 23, 2014
Rated 3 out of 5 by Topper1 The Hotel is Convenient
The Hotel overall is pleasant. Staff very friendly and helpful. The lobby is nice and the rooms are average. Like many hotels, the matress in my room was beyond its useful years providing no support on eaither side of the bed. The only support was found in the middle of the bed. I also felt a hotel of this caliber should not charge separately for internet service as I have stayed in lesser hotels that do not charge for such services.
July 24, 2014
Rated 2 out of 5 by traveler22 Not for the Business Traveler
Not impressed with lack of Restaurant/Bar staff. No concern about customers. No Wireless service in rooms, only on first floor in the Bar/lounge area. Daily Parking fee, requiring daily "ticket stamping" at front desk for parking ticket. Malfunctioning ticket machine at Gate. No duplicate receipts provided to Business customers - had to ask front desk upon departure. Not for the Business traveler....
November 21, 2011