Rated 4 out of 5 by Dennis wifi not free
I feel that the price of the room is high enough to have free access to wifi. It's like your charging for the sunlight that's around you.
May 19, 2013
Rated 2 out of 5 by DfG12 Hopefully a fluke . . .
I've stayed at this location in the past and found it comfortable, clean, quiet, etc. Unfortunately, during my most recent past stay, I did not have the same experience. There was a gamer tournament in the hotel and it was quite noisy and trash was strewn about the common areas. I could get past this. What disturbed me, however, was there was no toilet paper in my room when I checked in and it took over an hour and a second call for someone to respond. Likewise, I never got my voucher for "going green" and declining housekeeping. However, someone came in to clean but stopped halfway through -- the soap, shampoo, conditioner, and other amenities were thrown into the trash can that was left on the bathroom counter but not replaced and thebath mat and towels I'd hung to dry were removed and not replaced so I had none of those items available for my shower. Fortunately, the shower gel remained and I was able to dry off with the hand towels before checking out. Based on the length of time I had to wait for a response to the prior evening's request, I didn't bother to call down for replacement items. I had a plane to catch and did not want to be late.
August 29, 2012
Rated 5 out of 5 by Paula The staff are fantastic!
Lorraine always helps me with my stay and is an asset to your hotel. We always stay with you because of her and the friendly staff.
February 18, 2013
Rated 5 out of 5 by JR62 Sheraton suites.philadelphia
This hotel met our needs for perfectly. The park and fly package is great. Quiet room, beds are heavenly and staff were great.
July 7, 2013
Rated 5 out of 5 by Elaine Comfort
We were given individual care when deciding if the room we were booked in would work for us and that we would be comfortable.
March 10, 2013
Rated 5 out of 5 by KatrinaC pet friendly
This was very important for my stay and the hotel made it very comfortable for us. The ambience is also very nice overall.
January 22, 2012
Rated 3 out of 5 by MP21 Disappointing
The carpet in the hallways is wrinkled and needs replaced. My room smelled like mildew. Restaurant is extremely overpriced
October 8, 2012
Rated 5 out of 5 by kgw11 Front Desk Staff
The front desk staff at the hotel was very accommodating.
November 11, 2013
Rated 5 out of 5 by beegee YES
hotel is very comfortable & convenient to Phila. Airport. ALL personnel are very nice & make sue tht your needs are met.
May 16, 2012
Rated 5 out of 5 by Ta88 Couldn't have chose a better place to stay!
Thank you guys for making my 1st trip to Philly more than comfortable!! Thanks see you guys soon ;-) Great Staff!!!!!!
January 28, 2013
Rated 1 out of 5 by Melissa18 Conveinent Location
Nice location but I did not get the room I reserved then they put me in a room that the air conditioning did not work
October 23, 2012
Rated 4 out of 5 by United13 Front desk amazing
Even though i am with airline crew, i am a spg member.. I have to say the girls at front desk are amazing...
August 7, 2013
Rated 5 out of 5 by 6foot6Bull Above average SPG Hotel
The staff at this hotel are beyond description. They are helpful without asking and recognize repeat customers.
July 7, 2013
Rated 5 out of 5 by ROSIE1972 THIS HOTEL HAS GREAT FEATURES
THIS HOTEL IS GREAT IN EVERY WAY... VERY CLEAN , GREAT SERVICE AND GREAT LOCATION.
October 11, 2013
Rated 4 out of 5 by evilbast1969 Bar staff is awesome!
If you are staying at this hotel you have to go to the bar. The staff is incredible, polite, friendly and fun.
May 13, 2012
Rated 5 out of 5 by NEPortlander Great front desk staff
The staff at the front desk were very cheerful and helpful, much appreciated in the midst of business travels.
September 24, 2012
Rated 3 out of 5 by Philly4 Close to airport
Very convenient for airport travelers. Close location to city. Pool unacceptably cold. Exit gate problematic.
October 10, 2012
Rated 5 out of 5 by Colie28 Great hotel
My boyfriend and I very much enjoyed our stay. We would recommend this hotel to both our family and friends!
August 16, 2012
Rated 5 out of 5 by Banes208 Business Travel
I had problems at another hotel your on duty manager Ta handled everything beyond my expectations. thankyou
October 2, 2012
Rated 5 out of 5 by beegee Very accommodatting
Hotel always meets or exceeds my needs!
November 11, 2013
Rated 3 out of 5 by Sperry7 Hotel Review
My husband and I stayed at the Sheraton Suites Airport from 10/18 - 10/24. The day prior to our arrival I reconfirmed our reservations made through the IACP convention system. Upon calling, I was informed that the Sheraton system had us checking out on 10/23. The reservation clerk stated that to add the additional date; even though I had a confirmation for my complete stay would put that last night outside of the special rate. Not having any other alternative I said ok. She said she would combine the two reservations so that we would not have to check-out and back.
Though she added the additional night - the reservations were not combined - thus we had to check in and out for the additional night at the higher rate.
Overall - your staff was extremely helpful and very friendly. Your front staff; shuttle drivers; housekeeping staff ; maintenance and others were very cordial; helpful and professional.
Recommend renovating your rooms to freshen and bringing it up to date. Found a pacifier under the bed your housekeeping staff missed.
Yes - I would recommend your hotel based on the it's value although I recommend an established shuttle to Center City for the convenience of your guests and then I could check off more reasons below.
October 25, 2013
Rated 5 out of 5 by MLB63 Excellent Hotel
I always enjoy my stay at Sheraton Suites. I staff is always pleasant and helpful.
January 28, 2013
Rated 4 out of 5 by Swise1130 Very convenient - nice rooms
I enjoyed my stay. The rooms were clean and the staff catered to families well.
May 27, 2013
Rated 5 out of 5 by MarkSea Competent Staff
Danielle at the front desk and Laura in the bar/cafe are outstanding employees.
August 8, 2012
Rated 2 out of 5 by smw2012 Kids enjoyed
This place was awesome! We will be back! Suites were big. Rooms so clean!!!!!
December 30, 2012
Rated 2 out of 5 by osirisbaez I dont like
I dont like the customer service and parking
October 7, 2013
Rated 5 out of 5 by Jgospel Great family hotel
Great for large family and friendly staff. The suites are nice and comfort
January 21, 2013
Rated 4 out of 5 by JUANGOMEZ Juan Gomez
Just what you need closed to PHL airport
October 3, 2013
Rated 4 out of 5 by MaryS Excellent park, stay, and fly
Excellent experience... will definitely use this option again...
March 14, 2013
Rated 4 out of 5 by Car60 Location, Location, Location
Location to airport and free shuttle to airport was excellent
September 23, 2012