Rated 4 out of 5 by cj28 Unsavory folks coming in/out of hotel
The hotel is trying to control the noise on the weekend -- I signed a sheet letting me know I needed to comply to quiet environment however it was not all that quiet. While waiting for the shuttle at 4:00 am, folks coming in/out of hotel and they were obviously impaired. Two wondering on floor 7 as we went to elevator. Told front desk -person mildly concerned. It did not feel safe and will not stay here again. Also kids running in/out of club lounge and staff person not getting support from her manager. I do not pay for club lounge to be in the middle of day care or teen club.
March 2, 2013
Rated 1 out of 5 by Kierra81 Horrible!!!
Think tub was dirty; the washcloths & towels were dingy. The was an old stale smell & the duvet was stained. I will never stay nor will I recommend it.
December 3, 2013
Rated 4 out of 5 by Virginia4 Very good experience
Family members had to visit Phila for a funeral and we wanted to stay outside of the City. We selected the airport area for its' convince to I95 and a relative who lived close by. After reading several hotel reviews and going on our previous stays in Sheratons in other areas we selected this one. The hotel was very nicely appointed, the staff very friendly and they had us off to our rooms very quickly. The 2 rooms we reserved fitted our needs exactly (1 King Suite & 1 King Double). On our 2nd morning the coffee maker in our room would not work, after calling the front desk a new maker still in the box was delivered and setup within 10 mins. We will keep this hotel in our favorites for other trips to Philadelphia.
March 3, 2013
Rated 2 out of 5 by billCT Lose the parking gate!
Had a free pass to the Club Room, thinking I was going to see a good assortment of breakfast items, plus juice. But there was only coffee, apples and snack bars!
Parking was included in my rate, but forgot to take my room key with me to use in the parking machine. Couldn't back up, since there were cars behind me. Machine would only take cash; put my $12 in, and guess what? No receipt printed out! Turned car around, back into the hotel, spent another 5 minutes going back and forth with the front desk to figure out how to produce a cash receipt.
September 19, 2013
Rated 3 out of 5 by dohara8215 Problems
I brought two teenagers with me so I slept on the sofa bed, how uncomfortable. You would be better to put a daybed in with an actual mattress.
Secondly, you charged me $40 on top of my room fee for snacks, breakfast, and Internet Access. No one informed me of drinks being available for the evening hours, and the breakfast was lame. For $10 a person, I would have been better to go to McDonald's. They didn't even have enough spoons and there was only 3 of us in the room. If you are going to charge extra, you need to make it worth the extra expense, which it was not.
Last, the hot tub was terrible. I have been in swimming pools that were warmer than this hot tub.
This is definitely not one I would plan on visiting again.
January 28, 2013
Rated 2 out of 5 by unhappy2013 Rooms had so much damage
The rooms (both mine and the person I was traveling with's room) had multiple repairs that were sloppily done. The lobby is nice, but the rooms were poorly lit, counter in bathroom was gross with a shoddy attempt to fix whatever went wrong, the ceiling had multiple water damage fixes which were ugly and shower head was old and did not have good water pressure. I have stayed at many Sheraton's and this was the worst from the room presentation. On a good note, the front desk staff were pleasant and the shuttle bus driver was timely and personable.
January 26, 2013
Rated 3 out of 5 by Prev1958 Don't book this hotel if there is a gaming convention in town...
The convention of video gamers was a major problem....Kids and adults who play video games had a convention and it was terrible...they overran the hotel....long waits for elevators, noise all night, and there was no vending machines on any of the floors...only at the main desk....waiting in line for a bottle of water for hours?????????????????? And how about the room cleaning service coming in 2 hours after we check in while we were getting dressed. It gets better....no restrauant open after 11....no local places to eat as well.....disaster!
December 7, 2011
Rated 3 out of 5 by travelingkristyn Must Be Updated
My room had chipped tiles in the bathroom, there were stains on the couch, and the wall paper was peeling off in the bedroom. Additionally, the refrigerator/freezer was turned off; therefore, resulting in the carpet in front of the refrigerator/freezer to be wet as well as the inside of the refrigerator/freezer. AND, the view was of scaffolding which was very unpleasant but I hope it was there because the hotel is getting updating. It was a bad staff as far as the facility/room goes but thankfully the staff was super nice.
October 3, 2012
Rated 4 out of 5 by BillN Solid, and quiet, airport hotel
For over 10 years this hotel has met my needs when I've needed a reliable rest prior to an early morning flight. Reduced or free parking (policies and plans vary) and a good shuttle make this all suite hotel a logical choice. I'd prefer to have a more comprehensive and festive restaurant on this campus of three Starwood properties, especially as I am often with a friend about to start a vacation, but the burger-oriented Relish bistro excels in its specialty, and also offers sufficient variety for my 3 or so yearly visits.
March 12, 2012
Rated 3 out of 5 by Moosh212 FIRE ALARM AT 545AM
This is a beautiful hotel! Check in was fast and staff was very friendly. Upon getting to the room I was pleased with the amount of space and cleanliness of the room. Since my stay was more of a getaway from home and to relax I was disappointed with the cable selection and how thin the walls are. I think i had a big family in the next room next to me because they kept using the bathroom frequently. Also around 5:45 am the fire alarm went off scaring the bejezus out of me. I rushed to get dressed as the intercoms in the room instructed us to leave the premises to only find out that it was a false alarm. I was not the only one upset and most guests seemed upset especially those with kids. They should have used the intercom to say it was a false alarm instead of having every one rush from their rooms to the lobby. My stay wasn't bad but it could have been better.
October 14, 2013
Rated 3 out of 5 by gutcheck This hotel is average in its approach to SPG members.
Despite being on the club floor and paying extra for that privilege, the front desk did not know that when I asked for a new room key for the club lounge and I had to ask for a breakfast coupon when I found out by going to the club lounge that they no longer served breakfast. When getting my bill, I was charged for the internet. I had to again inform the front desk that I paid to be on the club floor and the internet was included.
October 9, 2013
Rated 5 out of 5 by Thompsons2012 Wonderful Staff!
Wonderful staff and great stay, overall. As soon as we arrived we were greeted, and each staff member we encountered was very kind. But even more importantly, the room was immaculately cleaned. It was our 1 year anniversary and our stay couldn't have been more perfect.
November 6, 2013
Rated 4 out of 5 by Rp12 Great Beds and Reception Staff
This is a comfortable place, and found the beds very comfortable. The front staff was very accommodating when had to change a room cause of dripping sink. Wish they would add a cafe bar or kiosk., although there is coffee pot in room also, The dining room didn't seem to be used on Sat morn since people are in and out. Although there was a conference going on. Shuttle runs regularly about every 20 minutes, hotel is close. I had a park and stay package, otherwise parking is $12 day.
September 8, 2013
Rated 3 out of 5 by Nickname Good Potential
Hotel is beautiful. Room Service very nice people. Was dissappointed upon entering the room. Room was not clean. Sitting chair was full of crumbs. Kitchen counter had coffee spills, cigarette butt right outside door of room...
Since I was only staying 1 night I didnt make a fuss...
Was refused an upgrade to a club level room even though I'm a gold level SPG member - guy said "we have limited club level rooms available" (FYI, hotel was quite empty).
With a little improvement this could be a nice place to getaway.
January 28, 2013
Rated 5 out of 5 by vc46880 Excellent Hotel
I was in Philadelphia for the weekend and I had booked my stay at a downtown hotel. The hotel I was initially staying at was a luxury brand and it was very pricey. After the first night I had to get out of that hotel because it was dingy, dirty and the staff were all rude and generally unhelpful. The rest of the weekend I stayed at the Sheraton Suites and it was amazing. The room was very large with a comfortable bed and lots of pillows! This will be my hotel of choice when I am in Philadelphia next time!
July 16, 2013
Rated 4 out of 5 by VAMom Family Friendly
We only stayed one night. The room was nicer than we thought it would be as some airport hotels are worn out looking. I didn't give it 5 stars as the bed was just average for comfort. Since there were lots of kids staying there, we could hear noise well past 9 PM from kids running around downstairs in the atrium. The staff needs to addresses this issue. Our son enjoyed having his own "room" with his own TV and also enjoyed the indoor pool. Staff was friendly and very helpful in particular Norah at the front desk.
February 17, 2013
Rated 2 out of 5 by SorryIstayed Needs more customer service
Cleaning lady was nice, but she ran out of clean towels and was suppose to return with them. She didn't, so I called the from dest that night and they neveer sent the towels. I fell asleep on couch waiting for towels, so I called the next morning and it took forever as they had to find someone with the key to the towel area?
They are also doing construction, but that is no excuse not to vacuum hallway floors. When we tried the pool, there was a line waiting to get in as the entrance to pool didn't work.
June 24, 2013
Rated 4 out of 5 by fl2013 Enhanced Customer Care
On a recent business trip to the Philadelphia areas I was met with incredible care by the hotel's manager and one particular staff member in house keeping - S. Williams, that I felt gave oustanding service.
Ms. Williams had been promoted to a new position on this property; she saw me leaving the hotel, and recognized me from last visits. Her greeting was heart felt and made me feel at home.
I travel weekly for work and the experiences at my home away from home is important to effectiveness with my clients.
May 2, 2013
Rated 2 out of 5 by proreviewer Going Downhill Fast
Broken handle on the closet door. Furniture and lamps askew upon enetring the room. Smell emanating from the wet bar sink due to non-use. Loose and loud metal cover over the HVAC panel. Roman blind that was crooked and difficult to close. TV remote that didn't work. Need I go on?
October 31, 2013
Rated 4 out of 5 by Anonymous16 Great hotel, but horrible parking problems
I enjoyed my stay at this hotel, the staff was very nice and accommodating and the room was clean and comfortable, but something needs to be done to address the parking issue. We circled the lot for at least 10 minutes looking for an available spot. Once we did, I didn't want to leave for fear I wouldn't be able to find another one. Additionally the gate at the exit needs to be fixed. It took several attempts to swipe our room card before it finally lifted. Would have gotten 5 stars if not for this.
December 24, 2012
Rated 2 out of 5 by jscass Staff
The staff was visibly irritated with the 'hockey' kids staying. We were sitting on the second floor at tables. Another group of people left a mess. The one staff member was vocally irritated and made sure we heard. If this is the case that your facilities feel we are not welcome, please do not offer up your hotel to the Aston Hockey Tournament. I would rather stay at a place who is more equipped to handle a large number of boys. All in all, I thought the kids were very respectful of your property.
September 6, 2012
Rated 5 out of 5 by kgw11 Front Desk Staff
The front desk staff at the hotel was very accommodating.
November 11, 2013
Rated 5 out of 5 by beegee Very accommodatting
Hotel always meets or exceeds my needs!
November 11, 2013
Rated 2 out of 5 by neigh Awful
The first room I was checked into had leaking windows. Not mere drips, but actual cascades of water. There was scafolding outside, so this must be due for some work yet to be done. Nonetheless, the room was uninhabitable, and should be on a "do not use" list until that is done.
The second room they moved me to had a broken light switch on one of the bedside lights, and long human hair on the bathroom counter.
When I checked out something as simple as having my internet comp'd as a Platinum SPG had to be manually taken care of, rather than being automatic.
This facility desparately needs the renovation currently underway. The first room I was in, for example, will need a new window, wallpaper (and probably a new wall around the window), and carpet. Avoid this until the renovation is completed.
September 23, 2012
Rated 2 out of 5 by CJ42 Family reunion nightmare
We were very disappointed with this location. The hotel and staff failed to meet our individual and group needs on so many levels.
During the banquet, catering failed to provide glassware or the requested (colorwise) napkins we had paid for. Their explanation was that they were out of glassware due to the other activities occuring, and that they didn't have the staffing to get the glassware on hand cleaned. No explanation was provided for the napkins.
When we requested refills of the tea containers-which was part of our package- we were informed that it was a kitchen function, and all the staff had departed for the evening. This also applied to the replenishment of the napkins and other tableware.
There are too many other deficiencies to note, so I will just leave the review at "would not recommend"
September 12, 2012
Rated 2 out of 5 by Rairy Dirty Rooms
We have have stayed here two times in the past. Both times we had a good experience. This time was different. When we checked into the room there was a broken coffee table in the living room. Maintenance did come right up but after he confirmed it was broken he wanted to leave it in our room(hotel policy). It was only after convincing him that a twenty month old could really get hurt from it did he convince his supervisor to take it out.
The next day when we returned the rooms were not cleaned well and there was hair all over the bathroom.
To top it off, we found a used condom and other garbage on the floor under the bed. We were appalled to find this and were thankful our baby who puts EVERYTHING in his mouth did not find this before we did.
To the hotel credit they were very apologetic, but we will not be returning here any time soon.
August 25, 2013
Rated 4 out of 5 by aussiexpat Acceptable
Quite nice rooms although the sleeper sofa is extremely uncomfortable. Staff pleasant and helpful - other than airport shuttle bus driver. Odd not to have a laundry - somewhat inconvenient. As usual, my main complaint and it never fails to leave a bad taste is why these expensive hotels find it necessary to rack up additional charges for parking (which I understand downtown - not here with acres of space), and internet. Why are these things FREE at places that cost half as much?
July 12, 2012
Rated 4 out of 5 by MomOnTheRun Hotel is great in many ways
We stayed for a parent's weekend at my daughter's school. Overall everything was great... but I do have a suggestion.
We have great access to tea and coffee in the room. However, it would be nice to grab a tea or coffee or muffin to go from an open complimentary breakfast area if you are in a hurry. The restaurant looked wonderful, but we were trying to get going to visit our daughter. The beds were fabulous and the shower was nice and hot. The pool and hot tub were nice too.
October 31, 2012
Rated 2 out of 5 by TRac1949 This hotel has slipped in service...getting to be a dump.
Door to room open when I arrived with key; no bath towels; room not cleaned by 4:00PM on three of the days I stayed there; room dirty in some places,,,hair in bathtub....It just did not feel clean. getting out the gate with car a pain despite having ticket Theycould not use the credit card I gave them..It would not swipe... The desk personnel were not allowed to punch in number. I have stayed at your hotel 10 nights already this year. I am going elsewhere next time.
March 4, 2013
Rated 2 out of 5 by DocD Disappointing
My experience here was sub-par. The room was average, which is fine, but the restaurant was a real let down.
They were "out" of french fries for my kids burger. Had no chicken noodle soup (an item on the menu) Were also "out" of chocolate ice cream for a dessert. Probably stay somewhere else next time I need a room near the Philly airport.
Also my room "package" I purchased was supposed to include a 'special amenity' that no one at the front desk had any clue about.
July 12, 2012