Rated 4 out of 5 by TTraveler2 Not bad. Not great.
Room was clean. Two of three lights over the sink were out. And, the wet bar sink fixture was loose. Seems a bit sloppy on the maintenance side. Should have been reported by the maid and fixed before I got there. When notified, they acted immediately. On this floor (2nd) and side of building, the bright up lights on the building shine through the tops of the curtains. Makes the room a little bright for sleeping. Had to use my eye shades.
May 2, 2014
Rated 4 out of 5 by des2009 Nice Hotel
The hotel staff was very helpful and nice. Check-in went smoothly and they were very accommodating. My daughter was still napping when we had to check out and they let us stay for an additional half-hour until she woke up.
The staff in the restaurant was very friendly and attentive.
The only thing I would do next time is bring my own pillows. While the beds were lush and comfortable, the pillows were too soft and I woke up with a stiff neck.
March 11, 2013
Rated 4 out of 5 by KimR1213 The was a great hotel
I only have two complaints with my stay. The parking is horrible at night time. You can barely find a space without driving the entire lot front to back more than once. The main complaint was the guest staying next to me had a child with them that kept running in the hallway and banging on the door all the way up to one in the morning. I called the front desk to make them aware around 10pm but it still continued. All else I enjoyed my stay.
November 27, 2012
Rated 2 out of 5 by Tchicago Desk Staff Needs Improvement
Not what I expected from a Shereton and Starwood Gold points. Front staff were cold and unwelcoming. Didnt thank me for staying when I checked out. Asked to have minimal parking charges waived due to WI FI being down and room condition. Was given managers card form me to contact at later date. Paint peeling on bedroom door. Cold air return vents in room were dirty and possible moldy. Carpet in hallways on 5th floor need to be restretched.
December 12, 2012
Rated 3 out of 5 by AVFL Great location But housekeeping issues
The location and facilities are good, but housekeeping issues really tanted the stay. My room was not fully cleaned on check-in (trash not emptied) and it too over an hour for housekeeping to respond. The second day of my stay housekeeping did not service the room at all. Front desk staff tried to respond and did good job of customer recovery, but I was left feling like no follo-up with housekeeping would happen. Bar staff is wonderful.
May 22, 2012
Rated 4 out of 5 by bto71 Very good quality - Construction
Hotel is very well located. Rooms are spacious, comfortables and has everything that you need. Beds are very comfortable as well. Hotel is going thru renovations or updtes, so be carefull when you walk through as the carpet is falling apart and you may have an accident. Food is ok. Too expensive and nothing out of the ordinary. You can drive a couple of block to find better choices. For the price, this Hotel is meeting the expectations.
August 27, 2012
Rated 1 out of 5 by Lindat2012 This was a disappointing stay all the way around
I was told there was "free" wireless internet. When I arrived I learned this meant in the lobby. As a business traveler it is essential that I have internet access IN MY ROOM. I was told that I would receive "free" breakfast. When I arrived I learned this meant for only 1 person and there were two of us staying. I will say that the staff in the restaurant were very well trained and were friendly and efficient. The food was delicious and presented well on the plates. The front desk supervisor was argumentative and difficult. I asked to see the manager twice but she refused to let me see him, pointing to her badge and to the fact that it said "supervisor". The furniture in our room was beat up. The electrical outlets were in poor condition and most did not work, as a I learned after plugging my phone in all night in one of the outlets that did not work.
August 6, 2012
Rated 2 out of 5 by Travellers2012 Christmas Evening at the Sheraton Suites
1. During the early hours of the morning (5:00AM) there was a false alarm, a situation requiring of all guests (of course) to evacuate the hotel. Our rest was interrupted by the alarm malfunction, but no compensation was offered for the inconvenience and interruption to our rest. 2. When the arrangement for the room was made, a dinner was to accompany the reservation (a family gift). We were never told by the hotel staff about this.
December 28, 2012
Rated 4 out of 5 by Brian1 Sheraton Suites PHL
I was in one of the rooms that is awaiting remodeling however it was clean and in good shape Just a little dated.The bed was very comfortable and that is what mattered to me for my short stay. The staff at the hotel is always friendly and outgoing (which is a huge plus to me). I also have to say that the transportation to and from the airport has never let me down. It is frequent, clean, quick and the drivers are helpful. Thank you
December 19, 2012
Rated 4 out of 5 by Mark Excellent value and great service
I had read many reviews that made me wonder if i had made a mistake. I can say that i think many people are unfar in their comments. The staff from the moment we arrived to th woman in the club lounge were wonderful and pleasant. Our room with a king bed in the main bedroom and double bed in the living room were great and very clean. Overall for the value and accomodations were great. People should remember this is an airport hotel
April 6, 2013
Rated 2 out of 5 by Unsatisified Understaffed and overwhelmed
The check-in staff took 45 minutes to check us in. There was never an announcement to the long line to tell us why there was such a delay and the check-in staff didn't seem to care that the line was growing out the door. Additionally, the room we reserved was not available. They put us in a room that they said was similar and would sleep the same number. It was not and did not. In the end, there were no appropriate rooms available.
July 21, 2013
Rated 3 out of 5 by gutcheck This hotel is average in its approach to SPG members.
Despite being on the club floor and paying extra for that privilege, the front desk did not know that when I asked for a new room key for the club lounge and I had to ask for a breakfast coupon when I found out by going to the club lounge that they no longer served breakfast. When getting my bill, I was charged for the internet. I had to again inform the front desk that I paid to be on the club floor and the internet was included.
October 9, 2013
Rated 3 out of 5 by kr22314 Near the airport, but that's about all....
the room was fine; the bed comfortable. However, there was no hotel information, room service menu, etc. in the room, which was frustrating. And it would be nice to have a printed channel schedule for the tv. Food in the restaurant was "ok"; service was very nice, however. Front desk was pleasant, too. The biggest drawback is the location. Convenient to the airport, but that is it. There is absolutely nothing to walk to nearby....
August 17, 2013
Rated 4 out of 5 by MangoLive Convenient & Comfortable, but Needs Updating
ALL Sheraton Suites have a great bed.
Rooms were quiet, rarely heard neighbors.
Food was very good; had more flavor and individuality value than most hotel restaurants, and service staff very sweet. Breakfast delicious. Easy location for long term stay commuting to and from city or Jersey.
Rooms looking older and not cleaned well. Found stranger's plane ticket and exit survey in room. 2nd sink didn't drain. Pressing Zero to get guest service nets an answer about 1/4th of time. I got the distinct impression that most quality issues stem from a high customer turnover rate from airport: rooms are always full and most people are too busy to really care if it doesn't quite look and smell like some nicer examples of the Suites. This phenomena is common with some other airport adjacent hotels, so I'm not surprised, just disappointed that it wasn't as shiny as I hoped when I booked a Sheraton.
June 28, 2014
Rated 3 out of 5 by Moosh212 FIRE ALARM AT 545AM
This is a beautiful hotel! Check in was fast and staff was very friendly. Upon getting to the room I was pleased with the amount of space and cleanliness of the room. Since my stay was more of a getaway from home and to relax I was disappointed with the cable selection and how thin the walls are. I think i had a big family in the next room next to me because they kept using the bathroom frequently. Also around 5:45 am the fire alarm went off scaring the bejezus out of me. I rushed to get dressed as the intercoms in the room instructed us to leave the premises to only find out that it was a false alarm. I was not the only one upset and most guests seemed upset especially those with kids. They should have used the intercom to say it was a false alarm instead of having every one rush from their rooms to the lobby. My stay wasn't bad but it could have been better.
October 14, 2013
Rated 2 out of 5 by BQ21 Critical Flaw
I stay at Sheraton properties often because the hotels are consistently good, and often go above and beyond. However, all that is really needed is a clean bed and a warm shower when traveling on business.
I woke up for a long day of flying and the water at this place was freezing--an awful way to start the day. Needless to say, I cannot recommend a hotel that does not maintain warm water.
July 3, 2014
Rated 3 out of 5 by laarry The hotel is overpriced for what you get
Pay to park , pay to get internet. I get these free at just about every hotel in the area. Internet claimed it had sauna and steam. It didnt. Bathroon was tired and needs remodeling . tiles were missing.. I would recommend associates and fiends to look elsewhere before booking here
August 22, 2014
Rated 1 out of 5 by mickey2013 Go somewhere else
Don't bother with this hotel. I recently reserved and guaranteed a suite room with a king bed and queen bed. When I arrived at the hotel arrive 8PM I found that the room wasn't ready that they had several late check outs. I and my family were told to go to the in house restaurant and have a free meal. Over 2 hours later were finally told that our was ready but it wasn't the room type we had reserved. It had a king bed and a pullout sofa. There was some dirt on the floor and the one remote didn't work. I asked when we were given the key why the delay, I was again told it was late check outs. I then looked at the asst manager and asked point blank if they had oversold their rooms. She said yes the system did. This is totally unacceptable. I reserved and guaranteed a room. That means when I show up it is waiting. I showed up at 8PM not midnight. This is unacceptable.
July 29, 2013
Rated 1 out of 5 by debbie0321 This hotel is dirty and on the verge of seedy
I was saddened to arrive at this sheraton to see the poor state of the building. The only good thing I can say is that the restaurant was excellent
Building - faint odor of old and unclean
Room - furniture was torn and stained; stronger odor
Club floor - i expected happy hour. Was told 'we don't do that anymore' and handed a coupon for a comp appetizer in the restaurant. unattended and seedy.
No bellhop - self service
January 2, 2014
Rated 1 out of 5 by ReallyUnhappy07 Worst stay ever
I stayed at the Airport Sheraton for 3 nights to see some family members that I had not seen in a few years. All 3 nights there was an issue with the Fire Alarm and the staff was not assisting anyone with information or directions. We all stood in the lobby not knowing if there was a real fire or not. It was impossible to sleep there. I went back home very frustrated.
July 17, 2014
Rated 2 out of 5 by Mommie13 Something is different
I have stayed this hotel numerous times for the convient location. Prior to this stay, the staff were always professional and accommodating. It appears that there have been some staff/management changes. And these changes are not for the good. Front desk staff, I dealt with (young lady) was so far removed from being a the professional that Starwood properties instill in there staff.
She was very short and rude when I requested my Spg check-out time, her response "we don't got a spy checkout for today"...... Now, to the room, a few dust bunnies, stains in carpet, smoke alarm hanging from ceiling with wires exposed. There was some type of gamers convention and numerous soda, beer and pizza boxes strewn through the area outside of my door.
I am saddened that the management is not keeping this place up to par. This has always been my go to hotel for the Philadelphia area.
February 25, 2012
Rated 3 out of 5 by willistmlproud Decent hotel with horrible food service
The hotel was pretty decent. The food was good, but not only did it literally take 40 minutes to get a burger and fries, the waitress was a terrible/miserable server. She would go 20-30 minutes between visits to our tables while we were drinking. It got so bad, we just stopped drinking and went back to our room. When we got the bill for 2 burgers,fries and a soda it came out o $55 dollars with a poor tip. Outrageous.
February 18, 2013
Rated 3 out of 5 by Sister66 Family Reunion
about 20 members of our family stayed at this sheraton during our family reunion. The group rate was prearranged as well as free parking but the staff seemed not to know about the free parking. It was only after I spoke with the front desk supervisor on date of check out were our bills adjusted. Also we had to ask for maid service. For Sheraton I thought that was a given.
Children in the pool were not monitored.
July 31, 2012
Rated 5 out of 5 by opircam Short stay hotel is great
We were impressed with the friendliness of the hotel but were wowed by the cleanliness of the facilities. A great hotel near the airport for one or two days. Highly recommended.
September 2, 2014
Rated 4 out of 5 by loyalw High price - low value
For the price paid one would expect to not have to pay for in-room Internet connection.
The water pressure was poor and variable when showering. The shower control was defective in that you had a choice of scalding or freezing, with nothing in between.
The food at the restaurant was okay; definitely NOT worth $14 for a cheeseburger, though. Had I had transportation, I would have done better at Burger King.
April 13, 2013
Rated 5 out of 5 by Young90 Only One Issue
We often stay at this excellent hotel with very good experiences. This last visit we had a problem with the machine at the parking exit. It ate my ticket and the gate would not open. Backing up is not easy with cars behind you. At the desk they told me to go back and push the silver call button. I had no response. Backing up again I received a ticket which eventually opened the gate. Not a good experience.
August 6, 2013
Rated 5 out of 5 by conbon78 Nice hotel with excellent staff
I was very impressed with this hotel. They had a Starbucks located in the hotel, which was a bonus for the morning. The hotel staff was really friendly and the shuttle even took me to a different building since it was on the way. Overall, I would recommend this hotel. The room was super comfortable and nice. Loved the pressure in the shower! Also, had a great fitness center with weights and nice machines.
December 5, 2011
Rated 5 out of 5 by Norman Comfortable Location at Airport
I love this location close to the airport. Only issue I had that night was a fire alarm at 3 Am. Totally disturbed my sleep, had to rush out from 7th floor with luggage like the rest of the guests. Otherwise this is a nice hotel. Fortunately there was no fire in the hotel's kitchen. I left my car for 7 days as part of the hotel package. The suite was nice and extremely comfortable.
Fantastic Location !!
March 17, 2013
Rated 2 out of 5 by Jondec2012 Typically good
Typically I wouldn't submit a review for the hotel. It normally a pleasant stay and what I expect from a hotel. All of the staff is very friendly and professional. This time however I was in a room where the vent in the bathroom was so filthy I was shocked. There was a layer of dust/dirt on the vent so thick, i don't think it was actually working. I probably will stay someplace different moving forward.
December 10, 2012
Rated 2 out of 5 by timtjones Multiple Unexpected Wake UP
My thoughts on getting the fire alarm reset has to be better on the hotel end. I understand that unexpected alarms are part of hotel living but that it continued to go off into the night is my complaint. As I was trying to get my son comforted and back to sleep the alarm going off over and over again was very discomforting. I just don't understand how this can be. Recommended improvement on your end!
February 17, 2014