Rated 3 out of 5 by Scott34 Great Hotel Marginal Staff
The staff at check in were above par and very warming. At checkout however I have never met such a rude front dest agent in all my travels. Also the pool and hot tub were down and there was no note of this on their website at the time of booking which was done earlier that day.
May 9, 2013
Rated 4 out of 5 by LGRW Okay
This hotel is just okay. Should not charge for parking, dirty pool cold water, no pool towels and understaff or something wrong, just can't find any staff for helps. The only thing I like is the room was clean and comforting. Found later in room that window was leaking from rain.
August 14, 2012
Rated 2 out of 5 by jimgbiz Good Location
Well, the 1st room the hostess gave me a room key was uncleaned and absolutely filthy, even thou it was midnight and her system had said it was clean. The 2nd room was better.........but had long black hairs all over the sink and bathtub......so NOT a pleasant experience at all.
March 18, 2013
Rated 4 out of 5 by specmar Excellent facility - terrible dining
Outstanding facility ...staff exceeded all our needs ... only issue involved the dining ...had to exist on beef nachos from bar ... only dish we had that we could enjoy ... thx to Nora, Sharon, Kimberly and Jerome ... great staff
September 2, 2013
Rated 3 out of 5 by Sperry7 Hotel Review
My husband and I stayed at the Sheraton Suites Airport from 10/18 - 10/24. The day prior to our arrival I reconfirmed our reservations made through the IACP convention system. Upon calling, I was informed that the Sheraton system had us checking out on 10/23. The reservation clerk stated that to add the additional date; even though I had a confirmation for my complete stay would put that last night outside of the special rate. Not having any other alternative I said ok. She said she would combine the two reservations so that we would not have to check-out and back.
Though she added the additional night - the reservations were not combined - thus we had to check in and out for the additional night at the higher rate.
Overall - your staff was extremely helpful and very friendly. Your front staff; shuttle drivers; housekeeping staff ; maintenance and others were very cordial; helpful and professional.
Recommend renovating your rooms to freshen and bringing it up to date. Found a pacifier under the bed your housekeeping staff missed.
Yes - I would recommend your hotel based on the it's value although I recommend an established shuttle to Center City for the convenience of your guests and then I could check off more reasons below.
October 25, 2013
Rated 1 out of 5 by Bananajoe Banana Republic
There were multiple areas of concern during the stay at your hotel during my business trip to Philadelphia.
When I checked in, the cost of the room was given to me but was different with the quoted cost on the initial reservation. No one could help me with this even after multiple phone calls.
I asked to have a room change to two double beds since I was going to have a visitor stay overnight during one night of my visit at your hotel, but was denied. I was told that there is a pull out bed. This was not what I was looking for, I just thought two beds was much more appropriate for my stay at the hotel.
Third, I was concerned with the attitude of the front desk staff who where not "warm and inviting" to me during my stay. It seemed each time I had a question or request, that I was bothering them; and that I was not a priority or concern for them. They did not seem to be respectful of my requests or time.
I thought this would be a great hotel stay since I have stayed in other SPG hotels and did not have any concerns.
Unfortunately I will not be giving your hotel any further business.
September 20, 2013
Rated 4 out of 5 by Virginia804 Great Stay
Received great Customer Service from Guest Services to construction workers that are doing the remodeling for the hotel.
We stayed at this location because our daughter will be attending a nearby college this Fall. We know for the next 4 years we will be staying here!
June 26, 2013
Rated 1 out of 5 by peter757 poor service
had to wait 40 minutes for a hotel shuttle - this is an airport hotel!!!!
When I finally got to the 4 points, I had to wait 30 minutes to talk to front desk, who told me they had no rooms. I went to another Sheraton. Went to bed after 2 am.
People in second hotel were fine.
April 19, 2013
Rated 3 out of 5 by SueNY Comfortable rooms
The pool size was deceiving. Very small & there was too much noise with kids in the pool. No supervision and kids went in the gym all wet. No security to watch for children running around when their parents don't watch them. The room was nice put the hotel was too noisy.
August 8, 2012
Rated 3 out of 5 by Kelli0604 Noisy again
We have stayed here several times and this is the second time we had horrible nights sleep. It's not the hotels fault unless the walls are that thin. We called at midnight and they had security tell the people next to us to quiet down but it was so loud my kids woke up.
December 30, 2012
Rated 2 out of 5 by KaLeR Stay at PHL Sheraton Suites
The room was large and very easy to spread out computers. But the bathroom was old- fixtures were rusting, vents very dirty, counter stained, caulking was missing. Carpets were dirty and stained, lights did not work, lightening was poor in the room, not enough outlets.
March 5, 2013
Rated 5 out of 5 by Mally Valentine perfection
From the room to the amenities all my needs were met quickly and professionally. The staff was lively and knowledgable. needless to say I had a very successful early valentines day majorilly in part to the Sheraton Suites and its Staff. I will be returning!!!
February 12, 2013
Rated 4 out of 5 by Goose New Club is great! Ecept?
The new Sheraton Club is wonderful, but I would hope there are plans to put a printer in there. That particular day none of the printers were working. Very inconvienant for me as I need to print up information for my business before I leave for the airport.
March 12, 2013
Rated 4 out of 5 by CroDaddy Like the hotel
Enjoyed my stay and particularly liked how accessible everything is inside the hotel. The only negative was the noise that was audible from the restaurant/bar in the center of the hote because of how it was constructedl. Other than that, I had a great stay.
February 19, 2013
Rated 4 out of 5 by Krafty Great Service - Great Value
Sheraton certainly continues to go above and beyond travelers expectations at this location. If you are flying out of Philadelphia airport, this is a must stay. Clean, relaxing, attentive staff, and airport shuttle, make this your best choice in the area.
April 9, 2013
Rated 3 out of 5 by ewhite017 Great Hotel! Not so good customer Service
everything met expections, except for the hotel resturant. Food took almost 30 minutes to get when no one wasn't really there. I had to keep asking for my ice tea to be refilled. My food didnt come all at once, I had to tell the sever what i ordered again.
February 16, 2013
Rated 4 out of 5 by sashiker Nice Sheraton and close to airport
I stayed at this Sheraton for about 30 days in CY 2003 when I relocated to Philadelphia. I enjoyed the hotel then and I will continue to choose this hotel when visiting the Philadelphia. Hotel staff very accommodating and professional. Food good as well.
October 19, 2012
Rated 5 out of 5 by MBRProductions Great Value
This hotel was great for an overnight stay prior to an early flight out of PHL. Very reasonable pricing and leaving the car parked there (for our two-day trip) was very convenient. Staff was very helpful and pleasant. Would definitely stay here again.
April 21, 2013
Rated 4 out of 5 by Premium124 Walls are thin
Stayed for a weekend in Jan.
Our neighbors decided to play their radio at 3am which was heard clear as day through the walls. Room was great and service was great just lousy neighbors for the weekend.
Every door slam and flush of the toilet was heard.
February 4, 2013
Rated 5 out of 5 by ROSIE1972 THIS HOTEL HAS GREAT FEATURES
THIS HOTEL IS GREAT IN EVERY WAY... VERY CLEAN , GREAT SERVICE AND GREAT LOCATION.
October 11, 2013
Rated 5 out of 5 by travelmajer Amazing Staff
As soon as I came in to check into the hotel, the staff immediately greeted us with pleasure and thoughtfulness. I have never been approached by such friendliness at a Sheraton. Amazingly nice and would absolutely go back solely for the service.
April 29, 2013
Rated 3 out of 5 by Traveltime456 Poor response to room issue
Nice hotel with clean room. Very poor staff response to bedroom tv issue in room 623. Digital channels did not work. Was told once reported that someone would be right up. 90 minutes later went down and told them to forget it - I was going to bed.
May 13, 2012
Rated 4 out of 5 by Cindy55 Comfy beds - awesome food!
Room was wonderful - decorated beautifully and comfy beds! Food at restaurant was top notch! Service a bit slow at check in and getting a bell man - but it was a Friday afternoon. Wish I did not have to pay for parking. Overall good experience.
September 25, 2012
Rated 4 out of 5 by MiaCoupon On my list to revisit
The hotel & rooms were nice; average hotel. The only issue I have had both times I've been there this year was my key not working every day! We took care not to put it near any electronics etc. and we still had to get our keys rekeyed each day.
September 17, 2012
Rated 4 out of 5 by Susi One Night
My husband, daughter and I stayed in the club suite. Really liked the room. The sofa bed was not very comfortable to sleep in though - needs a new mattress. The king size bed was very comfortable. Didn't have a problem with noise whatsoever.
March 12, 2013
Rated 5 out of 5 by arubakelly wonderful hotel
very clean hotel... warm friendly greeting at front desk when we arrived Sat. night .. very nice and accomadating over phone for a last minute rm. reservation... would stay again... we didnt use the pool or spa so i cannot comment on them
September 29, 2012
Rated 5 out of 5 by Rick27 Comfortable hotel, great location
The hotel was nice and had nice, helpful staff. The suite was well-designed and comfortable. The hotel is well located near the airport, with frequent, free shuttles to the airport. Easy meeting center, and good food at the meeting meals.
September 4, 2012
Rated 3 out of 5 by Amir50 Philadelphia Airport Sheraton
this was a rough experience. But the staff was really nice and they tried very hard to make it better. The fitness center was out of order and closed the majority of the time I was there. The TVs and remotes don't work very well.
May 23, 2013
Rated 2 out of 5 by becky58 Very nosiy
There was a lot of partying and my husband never slept 3 out of 4 nights we were there. Construction going on pool closed because of glass in pool. Picked it because of logistics of getting in and out of airport. Would not stay again.
December 9, 2012
Rated 4 out of 5 by Robert728 Pleasing Airport Hotel
For a hotel proximate to the airport, it was clean, good security and surprisingly quiet. The fitness center could use some enhancements, but overall a pleasant hotel, good restuarant and courteous staff.
July 25, 2013