Rated 3 out of 5 by Ingrid27 Generally nice ...
Enjoyed my stay at your hotel during the week. For comments on weekend stay, please see Additional Feedback.
February 10, 2014
Rated 3 out of 5 by Mike198308 Mananaince should be higher
Nice and close to the airport, good airport shuttle. Room was great. (windows can open, yess!!!)
Except for bathroom, the toilet spit water when flushing (got fixed), the sprinker was hiding behind the cealing (?) and the shower head was broken and hanging freely from the wall.
Pretty far away from downtown. A shuttle to downtown would be great
February 11, 2013
Rated 4 out of 5 by Nunya Great place to stay
This property is right next to the airport but the noise was barely noticeable. The beds were very comfortable and the room were basically clean. There was a small patch of ceiling that needed repair in front of the AC vent in the bedroom and the ceiling in front of that vent had not been cleaned in quite some time. The staff was the greatest.
July 15, 2013
Rated 4 out of 5 by jacquib Comfy stay
We've stayed at this hotel a number of times when coming down to Eagles games and have always been very pleased-the staff are friendly and effecient, the rooms are clean, comfortable and quiet. Sheraton Suites is always one of the hotels we consider when coming to this area.
December 30, 2013
Rated 2 out of 5 by APoint Hotel is not ready
This Sheraton does not meet up to the promise that Sheraton typically does. The staff are shared between multiple properties and were not knowledgeable about the Sheraton location. There is no club room and no wireless internet available in the rooms. The rooms are small and were quite dirty. Do not eat at the restaurant, it is not worth it.
October 19, 2012
Rated 5 out of 5 by 6foot6Bull Long Term Gratitude
I was assigned to work in PHL from mid June through mid August. I could not have found a better place to stay for such a lengthy period. The staff was awesome. Though I wish I could remember all of their names, I cannot, but many thanks to Tameka, Destiny, Tracy, Laura, the whole bar/restaurant and front desk staff. My sincere gratitude.
August 15, 2013
Rated 4 out of 5 by KentW Amenities
The hotel was very clean and comfortable. They need to add additional snack machines to the vending area. Adding coffee to the lobby especially during the morning hours is needed. This is is a must for people on the go. Internet availability should be covered in the room cost, not an add on..
December 13, 2013
Rated 2 out of 5 by PEM0114 Sheraton Bad Experience
1. At first they did not want to honor our reservation. They finally did.
2. Toilet didn't work. Couldn't move to another room because hotel filled up.
3. TV didn't work.
4. Sink stop didn't work.
5. Several light bulbs were out.
January 13, 2014
Rated 4 out of 5 by skulls77 Good But Parking Situation
Nice clean place, friendlt staff, food good at Bistro, but the $7/day parking and how poorly the room key works when trying to go in/out is a big problem. There are lines of cars trying to get out of the parking lot with everyone having the same problem. Feel tempted to park at the Hilton where I often stay and walk across the street.
December 18, 2012
Rated 5 out of 5 by DSx9 Excellent Staff
Hands down the most friendly and caring staff that I have encountered in years of traveling. And it has been this way for years. I don't know their secret but keep it up. They really make everybody feel welcomed. Always a friendly smile and always make it a point to take care or your need or question no matter how big or small.
September 13, 2013
Rated 4 out of 5 by Sheesh Good airport location hotel
Good hotel option if you're looking for something close to the airport or less expensive than downtown. Suites are spacious, but not so up to date looking. Has a mini fridge and sink in the room, but no soap. Taxi service to downtown was easy and there is a public transportation train option if you go over to the airport first.
May 27, 2013
Rated 5 out of 5 by Jimmy1250 Awesome hotel
The hotel was really nice. the lobby and dining/ lounge area were very elegant. The suite was more than adequate in comfort and size. The staff was excellent. This was a great option to stay the night and fly out the next mornibg early. They provide a shuttle and the option to let you park your car there while you're gone.
October 24, 2012
Rated 5 out of 5 by WildOrchid7 Another great pre-vacation stay!
Whenever we travel, we now always start our vacation with an overnight stay. We love the Park and Fly package, the staff is welcoming, the rooms are clean and the bed is comfortable. We especially love the lobby bar. We have a few cosmos and a light meal and toast our upcoming vacation. Thank you, Sheraton Suites!
July 29, 2013
Rated 2 out of 5 by hoopdog Needs Help
I booked club level, few supplies in club lounge. No continental breakfast, given ticket for appetizer. If this is a ploy to get members to go into the restaurant you have just lost my business. To redeem the appetizer ticket I ended up spending over 60 dollars.
This is not what it was billed to be!!
September 16, 2013
Rated 2 out of 5 by BE36 Mr.
room floor was not vacum-- I have
stay at this hotel twice in the last two months and the front gate has not worked
when leaving causing a back-up. With no
one attending this gate you have try to
contact the front desk, which means you
leave your drivers window in rain or snow.
Pleave fix automatic gate.
February 5, 2013
Rated 5 out of 5 by Popi Rooms were great, Staff was as well
I got upgrades for both rooms, my grandsons were very excited. The pool and hot tub were a good stress reliever after dealing with a commute from Mid Town manhattan. The welcome staff went out of their way several times, such as going to the back before opening hours and getting coffee for the wife and I
December 29, 2012
Rated 3 out of 5 by CanuckTraveler Good enough
Having stayed at this property over the course of the last 6 years there has not been many changes to the property and it shows. Its a standard airport hotel so if you are looking for any more than that this is not your hotel. The Lounge used to be much better.
December 3, 2013
Rated 4 out of 5 by Grammaw perfect for my needs
I travel with my two young grandsons to the Phillies games and we always stay at the Airport Sheraton. It is so convenient to the ballpark. The staff is always pleasant, rooms are clean, and I feel perfectly safe here with the children. I wish there were more food options, we miss the breakfast buffet.
August 28, 2012
Rated 3 out of 5 by TravelerRH Just Ok
The staff at the front desk was not warm or welcoming upon check in. They didn't even look up at me when asking why I was there. Upon telling them I was there to check in, they still did not ask my name or look at me as they were busy looking at their cell phone but very rudely told me that there were no rooms available. I think they should have put their phone down, greeted me and asked my name first.
Also, during our stay we tried to use the pool area on Sunday morning . The pool area was dirty and there were no clean towels, but a pile of old towels from the day before. It was 8am in the morning, so I would have expected a clean pool area stocked with fresh clean towels. We alerted the front desk, but after 1/2 hour still no towels arrived at the pool.
It's ok to stay here but don't expect a courteous staff or clean facilities. The room was clean and nice as it was a suite but I would only stay here again if there were no other options. I would try other hotels in the area first.
December 19, 2012
Rated 2 out of 5 by proreviewer Going Downhill Fast
Broken handle on the closet door. Furniture and lamps askew upon enetring the room. Smell emanating from the wet bar sink due to non-use. Loose and loud metal cover over the HVAC panel. Roman blind that was crooked and difficult to close. TV remote that didn't work. Need I go on?
October 31, 2013
Rated 2 out of 5 by dirtdawg Not the best.
Check in wasn't smooth. The club b'fast was poorly stocked and staff wasn't prepared. When checking out wasn't offered a zero balance reciept and when I asked about the starwood amenty was told that I had received it.
Not the best
December 19, 2013
Rated 5 out of 5 by Thompsons2012 Wonderful Staff!
Wonderful staff and great stay, overall. As soon as we arrived we were greeted, and each staff member we encountered was very kind. But even more importantly, the room was immaculately cleaned. It was our 1 year anniversary and our stay couldn't have been more perfect.
November 6, 2013
Rated 2 out of 5 by veevee Enjoyed it as a "Suite"
I have a hard time being negative about anything. However, housekeeping left much to be desired!. We were there 6 nights.. One day we had NO housekeeping. Other days we had no replacement soap, no removal of all used towels, etc. And the toilet paper roller was a real pain in the ***.
September 17, 2013
Rated 2 out of 5 by Hockey Concerige Lounge is a poor value
The front desk sells this as a great value. The breakfast was some fruit and bagels/danish....if it was there. The two times I used this for breakfast there was one bagel and a piece of fruit and the coffee machine was out of order. The staff in the lounge was rude. It was a waste of money.
May 27, 2013
Rated 3 out of 5 by Shoeguy Staff needs help..
Stayed here for business meeting and show. Facility was good and clean; however, the staff, particulary the bar area and food service staff need a refresher course on customer service. Got the feeling at times thet they were doing me a favor by actually taking and fullfilling my order.
August 30, 2013
Rated 5 out of 5 by Tanner12 A smile after a long day
After a very long day, and one after which I was exhausted, I was greeted at the front desk by a huge, warm smile. It is a small thing, but it was most welcome. The entire stay went perfectly, and it was just a perfectly comfortable and uneventful visit at a time when it was most needed.
July 30, 2012
Rated 3 out of 5 by cuthbert7 TheService was questionable
Checking in was not a problem but once I got the room I discovered a chicken Mcnugget just under the the bed and crumbs. Later that evening my wife went to the bar/lounge for a drink. The next morning after checking my bank account I discovered I was charged again for an unknown reason.
June 22, 2013
Rated 4 out of 5 by burns777 Good with a few minuses
Room and facility were nice, despite exterior repairs. Staff was friendly and helpful from start to finish. Overall a good experience.
The two minuses were the restaurant Relish and the club lounge. Relish is a "Burger Bistro" and I love a good burger. We ate there both nights out of convenience and were disappointed both times. The burger was overcooked, over salted, and a tiny hockey puck patty. Also, they only had two burgers on the menu because they didn't have enough cooks... at a "burger" joint, really? Same thing happened second night. Relish, on our visit, was well below what I expect from a Sheraton.
As for the club level, the SPG website said complementary alcoholic beverages at this location, but beer was $4 and wine was $5. The breakfast buffet wasn't very good. Poor selection of foods and once something ran out, never seemed to be replaced. They did, however, have a fancy cappuccino machine that was very nice!
The lesson from my experience was this is a great hotel, but don't come hungry.
May 6, 2013
Rated 3 out of 5 by Tikalzteca Cleaning and Hot Tub
this is a nice place!
bar and food is really good. but the carpets need to be vaccumed better or repaced if possible. The hot tub was not working one of the big selling points for staying there. we could not used it i was out of order. hotel receptionist lie. (oriental gentelman.)
April 1, 2013
Rated 3 out of 5 by LuckyLady You can hear everything in this hotel
The walls were very thin. I could hear everything that happend in the adjacent rooms fom converstaions to bodilly functions to tv shows. And there was no hotel services book in my room. When I asked for one, the front desk told me where the pool was and the small bistro for food.
June 5, 2013