Rated 1 out of 5 Can't sleep
Constant noise all night for 2 nights. Banging doors, elevators, atrium. Room needs a refresh. Don't be fooled by the outside facade looking neat and newer. The money went outside, not to the rooms. Might as well have slept in the car.
October 20, 2014
Rated 3 out of 5 by Twinn2013 One of the Worst Housekeeping staffs in Sheraton property!
I asked one of the housekeeping staff in my floor (SPG floor) for 2 towels, she said NO and give me bad attitude. She mentioned that I need to call guest services to request towels and she insist that she can not give the towels to me at that moment. I stayed with numerous Sheraton properties all over US, this Sheraton is Ridiculous and a joke.
This Sheraton need better new Management, from the month of October 2013 until January 2014, constantly receive low rating about poor customer service.
January 10, 2014
Rated 1 out of 5 by Genetics Very Poorly Operated and Dirty
Staff was horrible, did not respond to requests and had to call several times to get an internet cable, was told I would just have to use internet in lobby even though I was staying at the hotel to work and needed it in my room. Very unprofessional. Did not call a cab when I asked them to schedule on, took an hour to get a cab. Food is overpriced and not very good. The elevators were filthy, floors in hotel were dirty. The room was fairly clean and as with most sheraton hotels the bed was very comfortable. This hotel has the potential to be 4 star like many other sheraton hotels but is operated worse than a 1/2 star hostel.
December 11, 2011
Rated 2 out of 5 by ChadS Needs updating
The rooms are outdated and the beds certainly didn't feel like the Sheraton Sweet Sleeper.
October 11, 2014
Rated 5 out of 5 by Memphis52 This place has everything.......
but a smoking lounge. There is everything in the rooms except a microwave and there is room for one.
October 9, 2014
Rated 5 out of 5 by MOMOT Excellent Hotel, but..........
We enjoyed our stay in this hotel everything was great the room, the amenities etc......
The only thing that was not that good was the reception staff especially the ones who were there in the morning, although they were not busy at all when I needed to get my room card changed since it would not allow me into the club lounge (a very simple request .. I guess) and a question regarding the local area, the lady there was really rude and very cold when she was talking to me so I decided on changing my card and did not want to ask her any more questions just to cut it short, not as friendly as one would expect a receptionist to be in the front desk of a Sheraton!
Now there was one lady who we seemed to run into wherever we went and that was a pleasent experience with her, her name is "Janea" (I hope i spelled the name right) she was our server wen we had our first dinner in the hotel's restaurant and we were really happy when we met her again the following 2 days in the club lounge when we had our breakfast there. she was smiling all the time, Very helpful and great with everyone around, she made sure that everyone there was taken care of , to me this is what real hospitality is.
I wish that all the staff that we encountered were as good as she was!
September 20, 2014
Rated 3 out of 5 by alipit Hotel Freindlyness and attention to customers
Hotel was very friendly and all personelle recognized me from previously stays. Nive to know they pay attentionto who is in the hotel. Shuttle ride from airport was very crowed with 4 persons standing. I was lucky to get one of the last 2 seats. Appeared to be a danbgerous situtation.
September 29, 2014
Rated 2 out of 5 by traveler22 Not for the Business Traveler
Not impressed with lack of Restaurant/Bar staff. No concern about customers. No Wireless service in rooms, only on first floor in the Bar/lounge area. Daily Parking fee, requiring daily "ticket stamping" at front desk for parking ticket. Malfunctioning ticket machine at Gate. No duplicate receipts provided to Business customers - had to ask front desk upon departure. Not for the Business traveler....
November 21, 2011