Rated 4 out of 5 by CliffP Quick stay
Stopped in on my way from Washington to Boston. Check in was great. Front desk and bar staff were terrific. Check out was easy and quick.
Small problem encountered with my AAA rate for the lounge level. Staff didn't know if I was eligible for lounge access and then forgot to include a coupon with my room key (since I checked in on a night when no small hot smacks were available). Since we ate at the bar, I could have used the coupon for a free appetizer.
So make sure you get the coupon if you have the same circumstances.
Otherwise a great stay, quiet room and a good night's rest.
June 23, 2014
Rated 2 out of 5 by Chelle420 You might want to bring your own towels...
I stayed in the Sheraton Suites the night of the Beyonce/Jay-Z show with 3 other girls. We arrived around 4pm and checked in with no problem. An hour later we were ready to start taking showers to get ready for the show (4 women need to start early!) that's when I realized there were no towels in the room. My niece who had arrived two hours before us said she had already called for towels but 3 hours later they hadn't came. So I called and was told they would be right up...another hour passes and still no towels! I call again and state this was the third call for towels. I was told that they were washing some....at 6pm! I told the person on the phone that was unacceptable and I needed our towels immediately. 20 minutes later a very stressed out young man shows up with them. While this was happening, my friend goes downstairs to order us some food. That took about 20 minutes (just to order) because no one had a key to the register and then the young lady couldn't figure out how to ring up the orders! I have been a Gold member for years and have never experienced anything like this. The hotel itself was nice and in a great location but due to all their issues, I'm not so sure I'll be back.
July 7, 2014
Rated 5 out of 5 by MarilouK Great Hotel
Overall, a great stay. Not sure in all rooms, but our room 814, didn't have the usual long counter in the bathroom. Was greatly missed. No room to put anything.
Restaurant could improve on food choices, but also was good. And of course, drinks great....
Would definitely stay here if I were flying out of the Philadelphia Airport
July 5, 2014
Rated 1 out of 5 by Thisspaceleftblank Unhappy with my experience
Was given room keys to what I thought would a double bed room, but ended up being a king-sized suite (there were two of us). Didnt know how sleeping on a pull-out couch would be, so I asked the check-in lady. She said "she hasn't had any complaints". Well, check-in-lady, here's your complaint. Those couches are lumpy and uncomfortable and a pain to sleep on. Thats my biggest complaint, but I have others (not enough space to write here).
July 3, 2014
Rated 2 out of 5 by BQ21 Critical Flaw
I stay at Sheraton properties often because the hotels are consistently good, and often go above and beyond. However, all that is really needed is a clean bed and a warm shower when traveling on business.
I woke up for a long day of flying and the water at this place was freezing--an awful way to start the day. Needless to say, I cannot recommend a hotel that does not maintain warm water.
July 3, 2014
Rated 3 out of 5 by Twinn2013 One of the Worst Housekeeping staffs in Sheraton property!
I asked one of the housekeeping staff in my floor (SPG floor) for 2 towels, she said NO and give me bad attitude. She mentioned that I need to call guest services to request towels and she insist that she can not give the towels to me at that moment. I stayed with numerous Sheraton properties all over US, this Sheraton is Ridiculous and a joke.
This Sheraton need better new Management, from the month of October 2013 until January 2014, constantly receive low rating about poor customer service.
January 10, 2014
Rated 3 out of 5 by Foforever13 No room service
I tried for almost an hour to get someone to answer the room service number. I called the front desk a couple of times and when I could get an answer they would send me to the room service number that just rang and rang. I finally gave up and went to the bar to order food. Service was ok but the only bar tender seemed busy with other things and most guest's waited a long time for drinks. Disappointed for a Sheraton suites.
June 29, 2014
Rated 5 out of 5 by dbeb Appearance & Comfort
The Sheraton Suites were well appointed and very spacious. I could have stayed there for a longer period of time and would have felt very much at home.
July 1, 2014