Rated 1 out of 5 by KDW2013 This Hotel was a terrible experience
My husband and I had a terrible experience at this hotel. When we arrived to our room, we found the room (specifically the bedding) extremely dirty. There were stains and hair on the sheets. After calling the front desk, they moved us to another room, which to our surprise was dirty also. Finally, we moved to a third room and the sheets on that bed was dirty as well. After being displaced three times (after 11:00pm), we eventually were transferred to The Aloft for the duration of our stay. We took pictures of the rooms and are planning to write corporate office. The manager stated they would apply 7,000 Starpoints to my account; however, that accommodation has not been fulfilled to date. Overall, it was a horrific and disappointing experience. I would not recommend this hotel at all.
December 23, 2014
Rated 3 out of 5 by poodle15 Great location
Our shower did not work. Low pressure; unit coming out of wall. Had to fiddle with it for quite a while to get enough water to take a shower. Reported it at check out. Was told we should have alerted them the night before but how were we supposed to know until we went to take the shower that morning?. Said they would have engineer look at it and determine if they should award us extra points for our stay, but did not adjust the rate we paid even though we could not take showers !
December 23, 2014
Rated 3 out of 5 by Twinn2013 One of the Worst Housekeeping staffs in Sheraton property!
I asked one of the housekeeping staff in my floor (SPG floor) for 2 towels, she said NO and give me bad attitude. She mentioned that I need to call guest services to request towels and she insist that she can not give the towels to me at that moment. I stayed with numerous Sheraton properties all over US, this Sheraton is Ridiculous and a joke.
This Sheraton need better new Management, from the month of October 2013 until January 2014, constantly receive low rating about poor customer service.
January 10, 2014
Rated 1 out of 5 by Genetics Very Poorly Operated and Dirty
Staff was horrible, did not respond to requests and had to call several times to get an internet cable, was told I would just have to use internet in lobby even though I was staying at the hotel to work and needed it in my room. Very unprofessional. Did not call a cab when I asked them to schedule on, took an hour to get a cab. Food is overpriced and not very good. The elevators were filthy, floors in hotel were dirty. The room was fairly clean and as with most sheraton hotels the bed was very comfortable. This hotel has the potential to be 4 star like many other sheraton hotels but is operated worse than a 1/2 star hostel.
December 11, 2011
Rated 5 out of 5 by Jailo The gentleman working the club room was great. He did a great job presenting the food and very helpful.
I was a bit concerned regarding the hotel's cleanliness and staffing before we arrived because of unfavorable reviews on line.
The staff when we checked in we're all excellent. Everyone was very helpful and professional.
The room was very clean and we heard no outside noise.
The hors d'oeuvres were excellent in the club room.
December 4, 2014
Rated 4 out of 5 by TravelGirl123 hotel stay
This hotel could be a little cleaner with the housekeeping.
December 1, 2014
Rated 2 out of 5 by traveler22 Not for the Business Traveler
Not impressed with lack of Restaurant/Bar staff. No concern about customers. No Wireless service in rooms, only on first floor in the Bar/lounge area. Daily Parking fee, requiring daily "ticket stamping" at front desk for parking ticket. Malfunctioning ticket machine at Gate. No duplicate receipts provided to Business customers - had to ask front desk upon departure. Not for the Business traveler....
November 21, 2011
Rated 4 out of 5 by Miggy57 Thanksgiving week
Stayed in this hotel over Thanksgiving week. It was comfortable, the staff was courteous, and the location was convenient for the purposes of our visit.
November 30, 2014