Rated 5 out of 5 by WayneAndSusan Unbeatable location
We got a renovated room facing Green Park on the top floor of the hotel. The view was magnificent -- Buckingham Palace, Westminster Abbey, Parliament, the London Eye. The building is not new. The floors in the hallway creak, the rooms are not spacious, the elevator has a personality of its own... but we knew that going in and couldn't have been more pleased. We walked all over and took the Tube to places more remote. As long as you have the right mindset, this is an excellent choice of places to stay.
September 27, 2014
Rated 5 out of 5 by Ggypsy Smiling front desk improves thesis great hotel
I have been staying at the Park Lane for nearly 20 years, it is a beautiful property with great idiosyncratic period style that distinguishes it from run-of-the-mill formula-designed central London hotels.
This weekend I also felt a new friendlier style and welcome at the front desk, which had become a bit tired and sometimes surly - this time the "you belong" motto worked and my family and I were all impressed.
The hotel is about to start renovations - staff tell me they are excited and very focussed on keeping the style while adding modern facilities. Fingers crossed that it works.
September 23, 2014
Rated 1 out of 5 by JOwi A 4star hotel at best
This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down.
The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability.
The last upgrade to this facility was probably done in ... 1976?!
Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time.
January 22, 2014
Rated 1 out of 5 by NewYork1547 Worst SPG experience I've ever had
The first night of my stay, the hotel had a party in its ballroom - it was so loud that my bed was 'thudding,' and even with earplugs I could not sleep until it was over. It was by far the worst experience I have ever had in any SPG hotel. Perhaps if it had been a different weekend, I would have had a better experience; as it was, this stay was entirely dissatisfying and well below SPG standards. I was placed on floor 1 of the hotel despite being Platinum status and was told the hotel was full so there were no options to move.
As further note of the hotel's neglect, the towels were fraying and the toilet had not been properly cleaned.
January 20, 2014
Rated 1 out of 5 by Sack Great Location, lousy hotel room
Platinum Member. Totally surprised and disappointed. Got a 1st Floor room with a View of a chimney. Under-powered portable AC didn't work in the room. When it did work, water from unit would stop itself after 2 hours and would require engineers to lift the unit to drain it. The first time I called the Front Desk, the guy was like "the engineer will be there at some point " and hung up on me. I called him again after an hour and asked to be moved to another room. He said "Unfortunately No" and hung up on me. Old furniture (dresser drawer didn't work) and stained carpet. Limited # of outlets. Closet hangers needed to be put at an angle to get them into the Rod. Internet was spotty. Barely a full body shower in the tub. Segmented Shower curtain rod wouldn't allow curtain to fully close. Shower fixture produced skin melting hot water temperature at high pressure or warm with low pressure. Overall, pretty good front desk. Concierge, maid, and bell were great. Terrific location. As stated above, the room was not consistent with the overall excellent SPG experience abroad.
September 21, 2014
Rated 1 out of 5 by vkm88 Just awful
Platinum recogintion was way below expectations. Room was shabby to say the least. Large marks/stains on the walls, furniture in disrepair and very few electrical outlets in the room (some were covered over with plastic panels to keep guests from using them). The towel heater in the bathroom was left on even though it was blisteringly hot outside, so whole room was stifflingly hot when we checked in. Hotel badly in need of refurbishment. Buffet breakfast was pretty poor as well. May be nice after remodel, but until then I would stay away. I have never left a bad review, but this hotel is just not up to Starwood standards.
August 25, 2014
Rated 3 out of 5 by LandedSPG The Park lane? Try the ZOO Lane!
C'mon you were suppose to be the one hotel in the London SPG roster that we can count on. But you let me down. I stayed there for 3 nights in 2010 but never returned!
What sucks about you is the frond desk staff (Minus the bell hops and concierge, they were good). No upgrade at all is not cool, but telling me lies about the occupancy is even worse. I have eyes, I see the empty hotel lobby at noon (prime time for check in and check outs) and what's worse about lying to me is having your co-worker come and tell you that you can upgrade me because there are rooms available. BUT what's even worse than that is to not have still been upgraded, I ended up in the same room, but on a higher floor! That's not an upgrade, it's just moving up!
Anyway, this is what these hotel managers don't realize. If the check-in experience sucks, no matter how good everything is, we tend to remember that part and write two paragraphs saying how horrible it was and one sentence saying how good everything else was.
Good: food, service location.
Bad: re-read the first two paragraphs and pound your desk as you read it!
This hotel should be a category 3 at best! At best!
November 16, 2011
Rated 3 out of 5 by dud42 Wait till after the renovation to visit this location.
We tried four rooms and ended up in a room that needed the feeble AC unit, on at full force, and a fan to make the room temperature bearable. The knob on the AC control was not tight and would spin making setting the temp difficult. We were supplied with one bottle of water and one bar of soap for two adults. We were put into a room with an AC unit that had to be emptied after four hours or it would, and did, quit at 2:00 AM. Our toilet was only bolted on one side and tilted when you sat on it. We had a black hair on one of our washcloths which did not match our grey hair!
September 13, 2014