Rated 2 out of 5 by JOMalley Renovations in progress means excuse for poor recognition
Staff failed to recognize platinum card, even at a very minimum level. Frederico (duty manager) could not even get up from his desk to help the checkin clerk when I questions the box room given. The upgrade on night two was no different. I understand demand but at no stage in the booking did I hear about renovations. I did not see any but this was the reason given for this very average showing. Not worth the stay. Opt for Le Meridien instead.
November 17, 2014
Rated 2 out of 5 by BenA Avoid until renovations are complete
Let me start with saying this is/was one of my favorite SPG properties. Great location, beautiful old hotel. However, I came to realize that I needed 0 expectations for this past visit. Don't expect to use Suite Rewards or receive a Platinum upgrade. Those rooms are on the side of the hotel being renovated and are not available. Don't expect to have more than 5 tv channels during your stay. I called down every day and they told me it would be fixed right away. 5 days later, no changes. Don't expect to have more than 1 working elevator. Don't expect to have steady wifi service in the hotel. Don't expect to have a shower/tub more than 2 feet wide with 1/2 a shower curtain that you have to touch all the time since the shower is so narrow. I'm really hoping this property can get its act together during the 2 year renovation, or they are going to lose many long time guests. I'll be back, but only after renovations are complete. Maybe then the hotel can once again meet Platinum expectations.
November 18, 2014
Rated 5 out of 5 by petertom3 Back at the Park Lane Sheraton
Another great stay at the Park Lane Sheraton hotel. A warm and friendly treating from Andrew and the front reception team, a cheeky glass of wine on the house whilst waiting for my room and then off out in London. Great location so many things can we walked. I know it is November but with the weather some air conditioning would help and a few more things in the gym. Staff always fantastic and a great concierge service.
November 18, 2014
Rated 1 out of 5 by JOwi A 4star hotel at best
This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down.
The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability.
The last upgrade to this facility was probably done in ... 1976?!
Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time.
January 22, 2014
Rated 1 out of 5 by NewYork1547 Worst SPG experience I've ever had
The first night of my stay, the hotel had a party in its ballroom - it was so loud that my bed was 'thudding,' and even with earplugs I could not sleep until it was over. It was by far the worst experience I have ever had in any SPG hotel. Perhaps if it had been a different weekend, I would have had a better experience; as it was, this stay was entirely dissatisfying and well below SPG standards. I was placed on floor 1 of the hotel despite being Platinum status and was told the hotel was full so there were no options to move.
As further note of the hotel's neglect, the towels were fraying and the toilet had not been properly cleaned.
January 20, 2014
Rated 3 out of 5 by LandedSPG The Park lane? Try the ZOO Lane!
C'mon you were suppose to be the one hotel in the London SPG roster that we can count on. But you let me down. I stayed there for 3 nights in 2010 but never returned!
What sucks about you is the frond desk staff (Minus the bell hops and concierge, they were good). No upgrade at all is not cool, but telling me lies about the occupancy is even worse. I have eyes, I see the empty hotel lobby at noon (prime time for check in and check outs) and what's worse about lying to me is having your co-worker come and tell you that you can upgrade me because there are rooms available. BUT what's even worse than that is to not have still been upgraded, I ended up in the same room, but on a higher floor! That's not an upgrade, it's just moving up!
Anyway, this is what these hotel managers don't realize. If the check-in experience sucks, no matter how good everything is, we tend to remember that part and write two paragraphs saying how horrible it was and one sentence saying how good everything else was.
Good: food, service location.
Bad: re-read the first two paragraphs and pound your desk as you read it!
This hotel should be a category 3 at best! At best!
November 16, 2011
Rated 4 out of 5 by Aristea Good hotel with great potential
Hotel perfectly located in London with a wonderful art deco coffee - bar area serving excellent tea & drinks.
Rooms are being under renovation so the 2 rooms I got were of a lesser quality that what I experienced in previous stays. Certainly rooms need to be renovated.
Disappointed that breakfast is not buffet any more. It used to be excellent as a buffet. However, besides served a la carte, food quality was good.
Overall a pleasant experience for the 4th time, but with good renovation and better guest relations, this hotel has a great potential.
November 5, 2014
Rated 5 out of 5 by MILES AN EXCEPTIONAL EXPERIENCE ALL AROUND!!
I had the pleasure of staying at the PARK LANE for 4 nts in February, and ALL of my expectations were met! As a platinum guest, I was upgraded to an amazing suite, looking on to Hyde Park. The suite was fabulous! I was personally greeted by Mr. Roman H at the front desk, who went out of his way to ensure that my stay was exceptional. The hotel is older, but the rooms & facilities are modern and spacious. The location is superb, and the complimentary breakfast is generous & tasty. I look forwar to my return to the Park Lane soon. Finally, Mr. Roman H is a superb Ambassador for all that is great about SPG and about this particular hotel.
March 3, 2014