The Park Lane Hotel, London

  • Piccadilly
  • London,
  • England
  • W1J 7BX
  • United Kingdom
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.1 out of 5 by 694 reviewers.
Rated 5 out of 5 by Great staff Given many of the reviews on this site, I'm not sure if the renovation has started, but the rooms we stayed in were fantastic- in great shape and facing the park. Most importantly, the staff we dealt with (front desk, housekeeping, and bellmen) were friendly, helpful and made my entire family feel more than welcome. When we needed extra bedding, the housekeeping team responded within 5 (!!) minutes and even went above and beyond in preparing the extra bed. The only negative was my wi-fi connection was slow. However, I cannot emphasize enough the quality of staff here. When combined with the great location, if all the rooms are in the same condition mine was, this hotel is vastly underrated. August 3, 2014
Rated 4 out of 5 by Pretty good stay but don't get the Afternoon Tea! Did not realize that there are no soft sheets in UK. And no one gets a top sheet any more, had them 22 yrs ago. At least the Park Lane gives you wash clothes, no others did. But the Afternoon Tea was disappointing to horrible: 1. stale bread, 4 small half sandwiches w such a thin spread of filling that you could not even tell the type, tasteless. 2. really tiny helpings, yrs ago when there, they gave you full platters so you could help yourself instead of doling it out themselves. August 25, 2014
Rated 1 out of 5 by A 4star hotel at best This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down. The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability. The last upgrade to this facility was probably done in ... 1976?! Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time. January 22, 2014
Rated 5 out of 5 by Park Lane Hotel always lives up to expectations We have made several short visits to the Park Lane Hotel and the hotel has always lived up to its expectations. The upgrade offered to us for a suite was absolutely fantastic overlooking the park. We will be back! August 4, 2014
Rated 2 out of 5 by In need of significant upgrade The hotel is located in a great location but is in dire need of an upgrade. The breakfast area is dull and not up to the Starwood standard. There was a foul smell throughout the common areas in the hotel. In order to cover the odor, there was a lot of fragrance sprayed throughout which made the smell even worse. During our stay, we did our best to stay away from the common areas. The elevator system is awful. There are two elevators (not elevator banks, just elevators) which are not adjacent to each other with two separate call buttons which are not linked. Every time we wanted to use the elevator, we would have to press two call buttons and run back and forth. August 17, 2014
Rated 5 out of 5 by Art Deco Gem in Central London The Sheraton Park Lane is a gem of a hotel in a great location. It has beautiful Art Deco details, a great high-tea, and great service/staff. It is a perfect location for sight-seeing (you can walk to many of the best sites and near the Green Park tube stop) but also has good business services. August 3, 2014
Rated 5 out of 5 by london great location and helpful staff August 4, 2014
Rated 1 out of 5 by Worst SPG experience I've ever had The first night of my stay, the hotel had a party in its ballroom - it was so loud that my bed was 'thudding,' and even with earplugs I could not sleep until it was over. It was by far the worst experience I have ever had in any SPG hotel. Perhaps if it had been a different weekend, I would have had a better experience; as it was, this stay was entirely dissatisfying and well below SPG standards. I was placed on floor 1 of the hotel despite being Platinum status and was told the hotel was full so there were no options to move. As further note of the hotel's neglect, the towels were fraying and the toilet had not been properly cleaned. January 20, 2014
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