Rated 2 out of 5 by 100platium Should not be a category 5 hotel
- Staff and front desk attitude
- Complimentary platinum "a la carte" breakfast
- Waited 3 hours before check in since my room wasn't ready at 3 pm (expected check in times are at noon) in addition to not being upgraded as a platinum member
- Room was really old and had rust in the shower tub and felt dirty for a category 5 hotel
- Shower tub was very small in width and barely fits a normal sized man
- Toilet didn't flush correctly, had to flush a couple of times before it picks up
- Internet connectivity had intermittent issues
January 3, 2015
Rated 1 out of 5 by JOwi A 4star hotel at best
This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down.
The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability.
The last upgrade to this facility was probably done in ... 1976?!
Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time.
January 22, 2014
Rated 3 out of 5 by LandedSPG The Park lane? Try the ZOO Lane!
C'mon you were suppose to be the one hotel in the London SPG roster that we can count on. But you let me down. I stayed there for 3 nights in 2010 but never returned!
What sucks about you is the frond desk staff (Minus the bell hops and concierge, they were good). No upgrade at all is not cool, but telling me lies about the occupancy is even worse. I have eyes, I see the empty hotel lobby at noon (prime time for check in and check outs) and what's worse about lying to me is having your co-worker come and tell you that you can upgrade me because there are rooms available. BUT what's even worse than that is to not have still been upgraded, I ended up in the same room, but on a higher floor! That's not an upgrade, it's just moving up!
Anyway, this is what these hotel managers don't realize. If the check-in experience sucks, no matter how good everything is, we tend to remember that part and write two paragraphs saying how horrible it was and one sentence saying how good everything else was.
Good: food, service location.
Bad: re-read the first two paragraphs and pound your desk as you read it!
This hotel should be a category 3 at best! At best!
November 16, 2011
Rated 5 out of 5 by thecherub88 going beyond
i arrived on an early flight and pre-requested an early check-in which front desk kindly obliged upon my arrival. not only was i able to check-in into my room quickly but front desk (ayrton) offered the breakfast platinum amenity for that day also. ayrton also kindly organised my luggage to be sent to my room whilst i continued to the breakfast bar. all staff during my stay were extremely responsive to all my needs. i would recommend this hotel without reservation.
March 16, 2015
Rated 4 out of 5 by Paulinhobeccon Go for it.
After reading all the bad reviews, I was really concern to stay at the hotel, but I had a great stay. My room was really reasonable, really cozy, descent bathroom, everything working perfectly. The hotel is under refurb but I could see any work being done, witch was good. No noise at all.
The hotel is stunning the way it is and it will be amazing after the works are finished, I am sure.
The only problems that I would like to address: my room was not available when I arrived, at 13:00, I was asked to get back at 15:30. I requested early check in months ago, ok, no problem they did not have aroma for me, but the check in should be at 3pm...
No upgrade for Gold Member. No major problems, but if I had my early chec/even the usual check in or the upgrade, I would be 100% satisfied.
February 1, 2015
Rated 2 out of 5 by LEsW hotel dated
The facilities is undergoine rennovations, so the checkin area is crammed and to enter in from park lane is strange and unclear how to get to the back. I feel the carpet on 1st floor, once you get out of the elevator is not appealling and feels old in the lower level lobby and eating area. Where my room size was acceptable, and beds were fine, the overall level of decor is not what we expected.
February 2, 2015
Rated 5 out of 5 by MILES AN EXCEPTIONAL EXPERIENCE ALL AROUND!!
I had the pleasure of staying at the PARK LANE for 4 nts in February, and ALL of my expectations were met! As a platinum guest, I was upgraded to an amazing suite, looking on to Hyde Park. The suite was fabulous! I was personally greeted by Mr. Roman H at the front desk, who went out of his way to ensure that my stay was exceptional. The hotel is older, but the rooms & facilities are modern and spacious. The location is superb, and the complimentary breakfast is generous & tasty. I look forwar to my return to the Park Lane soon. Finally, Mr. Roman H is a superb Ambassador for all that is great about SPG and about this particular hotel.
March 3, 2014
Rated 1 out of 5 by NewYork1547 Worst SPG experience I've ever had
The first night of my stay, the hotel had a party in its ballroom - it was so loud that my bed was 'thudding,' and even with earplugs I could not sleep until it was over. It was by far the worst experience I have ever had in any SPG hotel. Perhaps if it had been a different weekend, I would have had a better experience; as it was, this stay was entirely dissatisfying and well below SPG standards. I was placed on floor 1 of the hotel despite being Platinum status and was told the hotel was full so there were no options to move.
As further note of the hotel's neglect, the towels were fraying and the toilet had not been properly cleaned.
January 20, 2014