Rated 1 out of 5 by EFR10 Last Visit Ever
Having stayed here at least 30 timews this is the end. The room I was given -was on the 8th floor facing a wall a few feet wvay and in terrible shape. The bathroom had not been renovated, no light .this may well be the worst room in the hotel and I was stunned to be be there. Staff eventually moved me to a room on the fourth floor that had a renovated bath but the tub was already peeling. There was an ineffective in room air conditioner that never cooled the room. To make matters worse there were three system caused fire alarms that resulted in waking me.
May 27, 2012
Rated 5 out of 5 by vogue london weekend
great location, helpful staff, very clean hotel
very good breakfast , and a great price
December 24, 2011
Rated 1 out of 5 by Wangs All Around Bad Hotel
I read the bad reviews on this hotel before I stayed here but gave the benefit of the doubt. However, I am sorry to say that they are all correct. The hotel is poorly managed, awkwardly laid out, old and dated and doesn't even feel like a Starwood Property. Had to wait 3.5 hours for our room which ended up being an 1.5 past 3pm check in. Were not able to sit in the lobby because there is none. Only a restaurant that is fully booked at tea time. Had to wait at least 30-40mins for ice to be delivered to the room and never received the complimentary water for being a SPG member. Gold status was never recognized and I also felt like because I used points for my stay I was frowned upon. Also, as another reviewer mentioned if you go to the gym you have to walk through the restaurant to get there. The only good thing about this hotel was that it's in London.
November 1, 2013
Rated 2 out of 5 by hellokit room is small and old
The room is small and old. there is no executive lounge at the hotel. Location is good though, very close to the park and shopping districts.
When I checked out, I gave 3 green save cards to the staff but at the end they only rewarded me 500 pints instead of 1500 points. I wrote to the hotel but issue wasn't resolved. I wondered any investigation was done or they said say No to me without any explaination.
Overall experience with the hotel was very disappointing.
October 22, 2013
Rated 2 out of 5 by Del1705 Had to ask for everything
Firstly we were left with one bar of soap for 2 people for a 3 night stay. The first night kept awake with a constant thumping. It was not until the second evening that we found out we had to ask ask for complimentary drinks eg Tea, coffee. The facillities were old and needed replacing, cost of internet, Tv, Movies etc were very expensive for the 3 days. We were very disappointed overall we expected better for something like Park Lane.
October 30, 2013
Rated 4 out of 5 by Scott454 Perfect London sightseeing
Not one of the newest or most appointed SPG property, but it is the perfect hotel to base yourselves out of.You couldn't ask for a better location and friendlier staff. Concierge is first rate. Had a problem with first room due to wear and tear but was upgraded to a better room after discussing with staff. Would encourage anyone to stay here during there visit to beautiful London.
November 8, 2013
Rated 5 out of 5 by DaveSid Nice Hotel in a Great Location
We just got back from a stay exploring London and the Park Lane was a great place to stay for this. It is centrally located to many of the main attractions and we walked to many of them. The Tube is nearby and there were many cafes to choose from nearby.
The staff were friendly and helpful and the room was clean and comfortable. While we did not spend a lot of time in the room or at the property, we were able to drop by throughout the day when we needed to because of its central location.
October 10, 2013
Rated 3 out of 5 by Bolivar898 Facilities and Services
1) Upgraded to Executive Room with separate shower and bath tub. But the strength of shower and temperature of water are far below standard. So had to use the shower head at the bath tub which had no shower curtain. Inevitably, whole toilet was wet after that.
2) For unknown reason, the porter of the Luggage Counter put a very strong sticker (showing the room number) on the handle of the bag when I checked in. The sticker could not be removed completely and made the handle sticky. Even worse is that this was the first time I used this new travel bag.
March 11, 2013
Rated 4 out of 5 by JohnR Suite was ok
It took a long time to register at reception - because they did not give us the free upgrade we had been promised as compensation for being moved out of Le Meridien Piccadilly Hotel - when they overbooked on New Year’s Eve.
When I showed the manager the email on my phone they changed our room.
I thought it was only "average" for an executive room in this standard of hotel - small-ish and slightly "tired". I have stayed in much nicer rooms for much less than they charge here.
On the third floor overlooking Green Park - just lower than the trees.
Some noise from the busy road and rather a noisy street party on New Year’s Day woke us up early.
In summary “Average - Not special” if you’re looking for somewhere for that important occasion.
January 3, 2013
Rated 1 out of 5 by zin1009 Horrible experience
The Park Line is no longer a good place for business trips. Too noisy when events are organized downstairs as this old venue is absolutely not soundproof and that happened twice during the week I spent there.
While being a regular and what I thought was a good customer of the Sheraton Park Lane, I am not happy with the new positioning of the hotel, and will avoid going there after this terrible experience.
November 3, 2013
Rated 3 out of 5 by TVtv Below expectations
Checkin time was unacceptable! We are Gold SPG members and not able to check in until after almost 5pm and 6pm for two rooms.
A complimentary drink voucher was given...after I requested it! The server in bar was very rude when we were ordering drinks!
A "special" separate drink menu was presented. Obviously a much cheaper,limited
menu.. Come on! A drink should be upon request, not limited to meager rations.
Server was abrupt and very discourteous! This was not a pleasant gesture after having to wait for hours to be in room on our upon checkin!
July 4, 2013
Rated 4 out of 5 by katy127 hotel with a view?
In a fantastic location opposite green park. the reception staff are very helpful and the rooms large and comfortable. Unfortunately the bathroom needed updating as the bath had chipped enamel and the shower was out-dated. Also the view over green park is only available at extra cost.
November 16, 2013
Rated 1 out of 5 by Businessandpleasure Old, DIrty and Cold
Need I say more? This hotel is highly overrated. The standard rooms are old, bathrooms are antiquated, and not in the charming sense of the word, the rooms are cold and windblown on a cold winter day.
The staff, by contrast, are young, helpful and apologetic. They deserve to work in a better environment.
The location is optimal. It is time for Starwood and/or its partners to make the direly needed investment to bring this hotel up to Sheraton standards. Until then....please de-list it from your system and take off the Starwood names.
January 16, 2013
Rated 4 out of 5 by JDCoon Park Lane Hotel is Excellent
The Park Lane is what I would term quintessentially London. It has an excellent and attentive staff. The rooms are nice and I love the feel the hotel exudes. It's location is hard to beat. I have stayed here often over the years and will be bringing 20 people with me next June when I stay here again. I always recommend it to anyone I know going to London.
Rest assured the staff will exceed your expectations.
Thank you to all at the Park Lane!
October 20, 2013
Rated 3 out of 5 by Felix43 This hotel needs modernisation
Hotel is in a great location however for the price the rooms do need a makeover - also the staff service is very slow and during the event we attended very unprofessional and could do with a great deal more training
November 18, 2013
Rated 1 out of 5 by RobbertS For me the worst Sheraton ever!
First of all I would like to point out that I'm a Platinum SPG Member which meens I spend at least 50 nights a year at Sheraton/Starwood hotels.... Never in my life have I experienced such a bad Sheraton, and I visited many. Especially with prices like this hotel in London, better to stay somewhere else.
Upon arrival at 2 PM we were told that our suite would not be ready untill 5PM because there was another guest checking out late. I can accept that, as a Platinum you can check out untill 4PM. What I didnt understand was that they did not have a room for 15 minutes, so I could have a quick shower. I was travelling since 6AM and it was 30 degrees in London.
Finally after checking into the suite it was really disguisting. Old fashioned. Towels with stains on it, and long hairs on the bathoom floor AND in the bathtub. When I told reception they gave me a complimentary gift: an apple, a pear, 3 strawberries and 2 bottles of water... I know I shouldnt expect anything but come on, this as a complimentary gift.
Also what was really bad is in the middle of the night the front entrance door was closed, so you had to walk all the way round the block to an alley were the "main" entrance was.
Besides that during the whole stay a person gets just 2 bottles of drinkable water.
Sorry to say but the only good thing about this hotel might be the breakfast and the location.,
Besides that: Stay out of here!
May 28, 2012
Rated 4 out of 5 by michael07 my stay
i love the hotel and location. staff is helpful and friendly.the bar/lounge is exceptional as a traditional English gathering spot. i stayed twice over a 10 day period. the first stay i upgraded to an executive room, which was great as i had work to do. i came back to a standard room, but as the hotel was full i was put in room 155, despite being an SPG member. the hotel should not provide this room, especially at the standard rate. it was very cramped, much like a hostel room, and with the portable floor AC unit on it was very noisy. i asked for a decreased rate and was given breakfast and internet for no charge. that was nice, but when i checked out i was only given the breakfast and the reception said there was no record of the internet offer.
June 13, 2013
Rated 5 out of 5 by TRISHie High Tea
We arrived on Halloween afternoon and decided to have tea in the hotel. WOW the pastry chef outdid any of our expectations. We enjoyed the music provided by the harpist and the attentions of the staff (we had requested no seafood). Quick walk to underground, bus steps away. Large clean room with older details. Use the concierge as the are great. Will return!!!
November 6, 2013
Rated 3 out of 5 by ZZ2013 Old hotel, average facilities and poor value for money
Corridors, doors, rooms, gym, quite aged.
Mattress too soft.
Breakfast needs serious improvement. No fresh juice. Bacon hard and overcooked. Sausages, average. Scarce egg in the scrambled.
Rates too high for overall package provided
Left a message in the butler's phone to get an ironing machine and did not receive any response.
Reception and Breakfast staff were superbly helpful and extremely nice and friendly.
Bar and halls give a grand and promising first impression.
September 26, 2013
Rated 4 out of 5 by bungle61 Park Lane
The hotel was clean smart and the staff very helpful. The down side was the Full English breakfast cold only scrambled eggs waiting for other item's from the kitchen quite the worst English breakfast I have ever had
November 17, 2013
Rated 3 out of 5 by Mano14 Old moderate hotel
With the exeption of the tea room hotel amenities old need renwal.Reception desk and consierge very badly situated.Hotel location,on Piccadilly,perfect.
November 20, 2013
Rated 2 out of 5 by dr3dogman sheraton park lane , london
Upon arrival I waited one hour for my room to be ready( i am an spg gold member) and was then sent to a small room looking out over an alleyway. I immediately returned to the desk and informed them that I had paid for an upgrade and only then was I sent to the appropriate room.
The breakfast at Bracewell's was the worst breakfast that I have ever eaten during many extensive travels. The eggs were not cooked thru and the bacon was so salted as to make it unedible.
I had to request that my room be made up upon my arrival back to the hotel the next day at 4p.m. although I had been out of the room since 9 a.m.
This hotel for this category was not up to par. However it has a great intown location.
Don't be afraid to speak up when things are not right.
September 13, 2012
Rated 4 out of 5 by CSH43 Old World
We arrived in late June 2012. Initial rooms that were assigned were on the non-smoking side of the smoking floor despite my profile and calling ahead, totally unacceptable. After some juggling the next set were very comfortable on the 8th floor. One room was an upgraded small suite which comfortable fit the three children. Excellent bathrooms, average air conditioning in the smaller of the two rooms. Platinum status was not overly recognized which was disappointing. Nice breakfast buffet but chargin80%ofthe full fare for each child when they hardly eat anything was disappointing especially since the balance of our trip (3 other Starwood hotels) included all five of us in the breakfast package. Very nice location. Staff could try harder in my opinion.
July 19, 2012
Rated 3 out of 5 by anthony Park lane hotel
We reserved an Executive room thank goodness as this was only just acceptable for the rate charged. Also afternoon tea was very disappointing. We had a child with us who has a severe nut allergy the hotel was repeatedly informed before we arrived. We were charged full price for the child although she had limited choice Then due to the allergy. Therefore we requested an ice cream for her which we were charged £6.50, surely as she was unable to have most of the cakes she should have been given this. Then we booked car parking online prior to our visit we were quoted £32 as we had booked online only to be charged £38 on departure.We were parked for 22 hours. Unfair we feel. We have visited London many times but on this occasion we feel taken advantage of.
April 10, 2013
Rated 1 out of 5 by Jo75 Park lane London
When we checked in we were given a very shabby, dated, awful room. The furniture was falling apart, the curtains were hanging on by a thread. I asked reception for an refurbished room, and a bathroom, which was big enough to wash my baby. Thereceptionist meet my needs, the young gentleman was very accommodating. However, it was over an hour to sort this problem out. Very unsatisfactory. I would not recommend this hotel. I have been in the travel industry for over fourteen years, and this is the worst shereton I have stayed in.
December 19, 2012
Rated 3 out of 5 by David02 Perfect location to explore london
whilst the location is perfect a 3 min walk to the green park tube - the hotel itself is rather old & tired & needs a make over - reception is at the back of the hotel so a long walk through a tired lobby area & then the garden court to get to reception, the business centre is not good - paying 5pounds for 15mins on ridiculously slow internet is not on for a business hotel - rooms are quite generously sized but furniture is old - not good sound proofing as depending on room location noise from lifts, plumbing etc can be heard
October 13, 2012
Rated 2 out of 5 by Patrick99 Poor quality hotel but lovely staff
I want to start off by saying the staff here is lovely, and they are trying their best to deal with what appears to be a low quality hotel and understaffing.
We arranged an early arrival beforehand, but we were still forced to wait over an hour for 1 room, and almost 2hrs for the second room. This caused me to be late to my business meetings that day (the reason for the trip).
Upon finally getting into the rooms, they gave the upgraded room to the wrong traveler and the traveler that was supposed to receive the upgraded room received a VERY dismal tiny room with an almost scary view. The hotel then forced my traveling companion into paying £48 per night additional for an upgraded room. Then the new room was not ready for an additional 3hrs, and she was forced to wait in the lobby. They still charged the upgrade fee for that day.
During the stay, there were some issues with housekeeping and maintenance. The A/C in both rooms barely worked at all, and it was extremely hot in the rooms. Thank god it got cool in the late evenings and with the windows open it was bearable (even though very loud with the traffic). Also at times (in both rooms) the circuit breakers blew, and there was no electricity in the room. This seemed to be a pretty regular occurrence, so be prepared to have it happen, and then have to wait for the engineer or go down to the lobby to get him.
Upon check-out one of our rooms had the rate "mysteriously" change by more than £160 per night. We did not notice this until we looked at the bill upon our return, as they quickly charged the cards and put it into an envelope without showing us. I should have looked, but was tired and rushing to the airport.
The staff could not have been nicer with every single issue, and it seemed everyone else in the hotel was having similar issues as all I heard was complaint after complaint.
July 13, 2012
Rated 3 out of 5 by Sigh000000 Tired
101 reasons why a major refurb is due. A trip to London is full of history. A reminder of how nasty hotels were in the 70s and 80s shouldn't be part of it.
Great location, nice staff but not something you'd expect to still see nowadays.
November 10, 2013
Rated 3 out of 5 by PW10036 Needs facelift
Older hotel. Good location. Rooms large for London standards but dated. Check in and restaurant staff service substandard.
November 16, 2013
Rated 1 out of 5 by MONM Worst Hotel
The worst Sheraton hotel that I have stayed.
When check in, was told by the check in agent, my status is Gold ...I told her it is Platinum and she said the system record is Gold.
Was not provided any upgrade but given a room which is at the end of the from the elevator plus the room without a view.
Was told all room type are full but when I check the internet there are room available or suite.
No newspaper was provided as was never asked if I would like to have newspaper.
Only one bottle of water provided.
July 7, 2013