Rated 5 out of 5 by NCmd Great location with great service.
The Park Lane is located just across from Green Park with ready access to the Underground and Tour Buses. Great room with outstanding service.
June 20, 2012
Rated 5 out of 5 by Kags02 Excellent
Lovely period features, very comfortable hotel in a great location. Would have no hesitation in recommending, we had a very enjoyable stay.
March 4, 2013
Rated 3 out of 5 by Gouvorni Good hotel
The hotel is quite charming and the location is almost perfect. Nonetheless, in my opinion, the service does not live to the expectations.
July 24, 2012
Rated 4 out of 5 by panther77 March at the Park Lane
Another excellent stay at the Park Lane. As usual, the staff was very helpful, especially the resourceful, thoughtful concierge gentlemen.
March 25, 2012
Rated 4 out of 5 by AlCal "Green" Program
After leaving the "Green" sign out on my first night....it took three days of calls & complaints to get my room cleaned and serviced.
July 13, 2013
Rated 1 out of 5 by Ahmed Won't stay there again
The front desk clerks were not freindly. I came in to the hotel at 4 pm and my room was not ready. The Hotel made a mistake on my bill.
December 3, 2011
Rated 5 out of 5 by VIVA2013 Perfection
Everything from the start to the finish of our stay in your hotel was perfect....thankyou.
And so say my two daughters, aged 10 and 12.
January 8, 2013
Rated 1 out of 5 by Asj111 Bad hotel
Poor room maintenance. Shower, room temperature and outlets did not function properly. Tiny room. Didn't appear clean. Very musty.
October 14, 2012
Rated 5 out of 5 by panther77 Great Location & Staff
Excellent and personal attention from the fine staff at this wonderfully located establishment.
November 1, 2013
Rated 3 out of 5 by drneuro poor room ventillation
Room i stayed in was small and had no central aircondition with stuffy hot at night.
Facilities such as water and tea were hidden
November 28, 2012
Rated 5 out of 5 by jogb great location with a british style
Excellent place for a business or holiday stay. Rooms with park view are awesome and stilish.
Staff will always meet your needs.
April 20, 2013
Rated 1 out of 5 by JManiago Unfortunately can t recommend this hotel
Room rates do not correspond to poor standard of hotel. Hotel has no facilities and gives no recognition to Platinum members.
July 19, 2013
Rated 3 out of 5 by mamerst sheraton park hotel manager
Excellent concierge desk. great staff at bar,reception this time no respect but thanks any way ,and this time i felt not secure.
November 12, 2012
Rated 2 out of 5 by Mandji Good Staff of people
Graeat Staff, but hotel needs urgently restoration or good refurbishment.
Curtains, carpets, minibars, etc, are falling apart
April 4, 2013
Rated 4 out of 5 by Mike40 Great Location
Great location! The staff is one of the best I have dealt with in some time. High tea is a must do if you are with your wife.
May 1, 2012
Rated 2 out of 5 by DoctorKat Fantastic Concierge
Visit just for the fantastic concierge, Jolanta K - she went as far as lending me her watch for the day. Exceptional service.
January 14, 2013
Rated 1 out of 5 by zin1009 My worst stay ever in this hotel
Poor service from unfriendly staff.
Did not felt welcome at all.
Cold and noisy room.
Multiple errors on the invoice.
October 16, 2012
Rated 2 out of 5 by ERIC2010 One night in Park Lane
I got my room with my wife using points earned as Platinum member whilst working in China. I do not see my famnily very often and Expecation of hotel was high but a few things were disappointing. Breakfast was not included and would have cost 25 pounds each or a forfeit of 500 points for staying at hotel. This forfeit was only mentioned by the concierge on checking out and after he had informed us that it would cost over 6000 points if not using forfeit - strange logic here!! The breakfast had a good selection but the service was not very good with staff pouring tea that was too weak imto mugs instead of cup and saucer and not providing sufficient cutlery. Plates for the hot buffet were not warmed and the hot buffet food was not hot enough and cold by the time we were half way through. Although there was an ironing board in room we had to ask for an iron. The sockets in the room were coming away from the wall and one of them would not accept the plug. Room was overlooking main road and very noisy until 3am. Being a Platinum memeber I would have expected a better located room.
The room should have been 350 pounds if I had not used points and overall I donot think it was worth this much.
October 7, 2013
Rated 5 out of 5 by Jomc13 Lovely hotel with great location
Lovely Hotel in a great location. Staff were friendly and efficient. A 5* hotel that is refreshingly unpretentious.
March 11, 2013
Rated 3 out of 5 by QBANINNYC Staff and Rooms
Beware not all rooms are equally kept-up some show more wear than others. Otherwise, central local and great staff.
April 6, 2012
Rated 4 out of 5 by AP55 Great location
We enjoyed our stay but feel that SPG could offer a few more amanities like coffee in the morning to their guests.
April 5, 2013
Rated 5 out of 5 by Art21 This hotel has great location
Excellent service by the concierge, we got reservations in the best concerts and the best night clubs in London.
December 30, 2012
Rated 4 out of 5 by Rocco65 Well done!
I don't normally write reviews, but felt compelled to let you know that my stay exceeded expectations. Thanks
July 4, 2013
Rated 5 out of 5 by Peter25 Great Stay!!
My stay was phenomenal. The service was great, the room was great, the location, etc.. No complaints.
July 31, 2013
Rated 4 out of 5 by Steve Recommended
Excellent base for a visit to London - specially like the fact that they have their own secure parking.
June 12, 2013
Rated 5 out of 5 by Mascha59 It feels like coming home
I always love to come back to the Sheraton Park Lane Hotel. It would not be London without this Hotel!
December 23, 2011
Rated 3 out of 5 by tb12 Standard hotel
This hotel is OK, but doesn't equal the price. Unless you are collecting points, stay somewhere else.
January 31, 2012
Rated 4 out of 5 by Scott1966 This hotel has great people
A very pleasant stay with very friendly staff
I'd recommend the breakfast it was delicious
October 7, 2012
Rated 5 out of 5 by BXXM Excellent!
Great location, lovely hotel. We had a room with an updated bathroom and it was wonderful.
November 22, 2011
Rated 2 out of 5 by MJR29 A/C
A/C not good enough in room.Very low "force",and behind curtain so not effective at night!
September 17, 2012