Rated 5 out of 5 by TheCultOfSkaro Great staff
Given many of the reviews on this site, I'm not sure if the renovation has started, but the rooms we stayed in were fantastic- in great shape and facing the park. Most importantly, the staff we dealt with (front desk, housekeeping, and bellmen) were friendly, helpful and made my entire family feel more than welcome. When we needed extra bedding, the housekeeping team responded within 5 (!!) minutes and even went above and beyond in preparing the extra bed.
The only negative was my wi-fi connection was slow.
However, I cannot emphasize enough the quality of staff here. When combined with the great location, if all the rooms are in the same condition mine was, this hotel is vastly underrated.
August 3, 2014
Rated 5 out of 5 by Vicki99 A room with a view of Green Park...
While this venerable property is showing signs of age, aren't we all? The location is tops (directly across the street from Green Park) and the concierge staff is superb (courteous and professional).
July 30, 2014
Rated 1 out of 5 by JOwi A 4star hotel at best
This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down.
The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability.
The last upgrade to this facility was probably done in ... 1976?!
Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time.
January 22, 2014
Rated 5 out of 5 by QueenieBee1 Park Lane Hotel always lives up to expectations
We have made several short visits to the Park Lane Hotel and the hotel has always lived up to its expectations. The upgrade offered to us for a suite was absolutely fantastic overlooking the park. We will be back!
August 4, 2014
Rated 5 out of 5 by PaulK123 Art Deco Gem in Central London
The Sheraton Park Lane is a gem of a hotel in a great location. It has beautiful Art Deco details, a great high-tea, and great service/staff. It is a perfect location for sight-seeing (you can walk to many of the best sites and near the Green Park tube stop) but also has good business services.
August 3, 2014
Rated 5 out of 5 by beck5 london
great location and helpful staff
August 4, 2014
Rated 3 out of 5 by karenkarenkarenkarenkaren good location but a bit shabby
The carpet in the reception area is absolutely filthy. I meant to take a photo of it to send to Starwood. It's not the way to "greet" your guests.
Staff was helpful and polite, but not especially well-informed.
August 14, 2014
Rated 4 out of 5 by Paolo61 This hotel has a fantastic position
You can reach some of the most famous landmarks in a short walk and Green Park station is so near. Staff is excellent . Our room was comfortable and clean.
August 13, 2014