Rated 4 out of 5 by Wilywilson Weekend visit
Friday night was fine, but Saturday night function was noisy, bass vibrations kept us awake until 12.45
June 30, 2014
Rated 1 out of 5 by pbiage Old and dusty
I was planning a romantic 2 days in London, I was extremely disappointed by the hotel standard. Way below any Starwood I have stayed before and I cannot believe it is considered category 5. The hotel is ageing badly, not in a charming way. The rooms are very old, with an horrible carpet. Very Smelly. Old furniture, old bathroom. The room smelled of smoke despite being a no smoking room. Some cheap motels have better furniture and atmosphere then this hotel. Very disappointed.
February 19, 2014
Rated 1 out of 5 by Jadedagain Rude reception
Our room wasn't ready--though we were there well after 3:00PM, and the young man at reception simply told us to go away and come back in an hour. After a long day, this is just unacceptable. There was no apology or attempt to at least make us comfortable while we waited until after 5:30 for a room. I've never had that kind of rude reception before, anywhere. As someone staying there on SPG points, I found this really an amazing lack of grace.
The rest was fine, but I won't be back.
April 30, 2012
Rated 2 out of 5 by CARLEY The hotel hotel is in good location but the hotel is very confusing with some of the features
The Park lane hotel is in good location but since is very old the hotel aroma that is not appealing to my sense of smell it has a hospital aroma, and its awful.
The Hotel location good
The hotel Physical condition so so
Some hotel Staff are friendly and nice some are not .
Its surprisingly not the clean and there is an awful aroma as soon as you enter the hotel
The hotel entrance is a lil bit confusing and the hotel lobby is kind of hidden.
Room I was assign is very very disappointing the bathroom is not functioning well specially the shower head.
The room is a lil bit dirty and dusty.
The bed is comfortable
The hotel has special awful aromatic scent even in the hotel to my floor....???????
I can go on and on and on here but ill stop you you guys get the picture what I am trying to picture here.
September 23, 2012
Rated 1 out of 5 by Debby51 Would not stay here again
Stayed at the Park Lane Sheraton in the past but this time was awful. We got in late from NYC and the 1st room we were given was so small the bed was pushed against a wall. So to get in and out you had to crawl over the bed. The 2nd room was slightly bigger but very dreary and not much A/C. Long story short, we moved about 4 times. The staff was not overly concerned with our discomfort. We stay almost exclusively at Starwood Properties and and were very disappointed with our stay.
July 18, 2013
Rated 5 out of 5 by Linden176 This hotel is ideal for Central London
This Hotel is in the Heart of London and offers excellent accommodation and comfort
June 29, 2014
Rated 4 out of 5 by PMF1972 Good for a family vacation
We stayed here for 6 nights - booked adjoining rooms on the sixth floor. One had a lovely view of Green Park. The rooms were clean, modern and big enough (bathroom water pressure was modest). Staff was extremely helpful, especially the concierge. The location was perfect - easy to walk/tube/bus everywhere. The restaurants were good not great - but London has so many good options for food. Overall, we thought the Park Lane was just right for a family vacation.
March 28, 2014
Rated 5 out of 5 by De2012 A great place to stay
An elegant English hotel with everything you require- we stayed in an executive room for 8 nights on the top floor with a magnificent view over Green Park across to the city. An oasis when you return from a day of travelling, sight seeing or shopping. The beautiful Palm Court with drinks, high teas, coffees & cocktails with the harpist playing each afternoon was lovely. Great gym, helpful staff- would definitely stay again. Only complaint- very bad water pressure in the shower.
January 1, 2013
Rated 2 out of 5 by DivaDHV USUALLY LOVE THIS HOTEL BUT NOW SO DISAPPOINTED
I have stayed at this hotel 3-4 times a year for the last 5-6 years (6+ years at Starwood Platinum). They have always taken very good care of me and I like the old-ish style. However, I am now on a trip using points (!st time) with best (male) friend for his birthday & in the smallest worst room ever in my entire life. Bed against wall (not comfortable if we were married), hose brings air through window, etc.) Can't understand how they don't value long-standing loyal customers.
April 16, 2013
Rated 3 out of 5 by consultant1490 This hotel will benefit from its scheduled makeover in the fall
I am a platinum star woods guest - used upgrade to a suite. Although I had read the reviews about tired furnishings, I had assume that the suites would be better than they were. My suite had a vague view of the sky (very dark overall) and VERY tired furniture. Unfortunate because the location is very nice. Stuart the concierge deserves a shout out for helping. The rest of the staff not so much!
May 19, 2014
Rated 1 out of 5 by Dunc40 Dr d
Despite booking through the website using my spg number and gold status, they didn't have me down as spg member. Therefore on checking in, gold status not recognised, had to ask for the complimentary gift on check in and room not changed to the best available room in the class. Internal room with no view and low floor. Expensive for what you get. Try the park lane hilton- much better. Also the first review I left wasn't published , interesting! V poor sheraton- must do better
December 28, 2012
Rated 1 out of 5 by Mini68 Disappointing stay, not reflecting 5 stars
The overall appearance of my room was worn out. No complimentary water or coffee/tea station in room as even offered in 3 star hotels. The towel heater stayed cold and did not work at all. There was no heating (not even via the worn out air conditioning control) in the room, so it was unacceptable cold as the room was on the top 8th floor. In the bar we had to call the waitresses three times before we could order tea and biscuits.
Definitely not worth a 5 star and not again.
November 18, 2013
Rated 4 out of 5 by Aussie Great location
The location was perfect for tourists. We were disappointed our room wasn't fully prepared on our arrival at 5:30 pm and had to wait for an extra bed to be set up in our room (not good after 25 hours of travel). The safe in our room didn't work and wasn't fixed during our 6 day stay. We had to use the safe in the reception area which was inconvenient. The bathroom needed upgrading as did the bedroom - old and tired. Happy with breakfast and restaurant meals. Disappointed that we weren't able to have breakfast in our room on our last day. We had to leave at 6:15 am and the breakfast area didn't open until 6:30am and we were told the price we paid for our room only included breakfast in the restaurant, not room service (a bit mean). Concierge staff and restaurant staff were very professional, friendly and helpful.
January 19, 2012
Rated 5 out of 5 by Nlode Excellent Hotel at a Wonderful Location
The hotel is just across Green Park, near Hype Park, and at a short walking distance from Piccadilly Circus and Mayfair. And from Heathrow, you take the Picaddilly line to the Green Park station and you are 200 meters from the hotel. Room was great, spacious and in excellent condition. Staff was very helpful, and Mr Kieran, with whom I had exchanged some emails before my arrival, came to greet me at check-in, which was a nice surprise. The hotel surpassed my expectations.
November 5, 2012
Rated 1 out of 5 by Londoncalling Not Sheraton Standard
This property is not well maintained and the staff is not very well trained. Starwood Platinum membership does not seem to be considered for the simplest requests on the reservation such as a non smoking room. This is a two star hotel at most.
June 14, 2014
Rated 1 out of 5 by Tahir Worst SPG Hotel I have stayed in
Appalling hotel. Dingy rooms - air conditioning that doesn't work - only appears to go on full heat blast and no sign advising of this. Horrible low energy light bulbs in the chandeliers in the dining room - lousy lighting quality makes breakfast a pretty miserable experience. Unfriendly and inattentive staff in dining room.
Very disappointed by this stay - many other hotels nearby that offer better quality and service. This one is 10+ years past it's overhaul date.
December 2, 2013
Rated 1 out of 5 by Lorrqua12 This hotel does not meet 5* Standards
I was very disappointed with this hotel - the room was very smal, with very limited room to move around. The bathroom was too small with restricted space if you are a large guest. The tiles in the bath were not clean and the grouting was very dirty around the bath. The carpets in the bedroom area were badly stained. The small double bed sunk in the middle, the pillows were poor quality.No tea and coffee facilities in the room - no spare pillows - the list is endless!
July 1, 2013
Rated 2 out of 5 by hellokit room is small and old
The room is small and old. there is no executive lounge at the hotel. Location is good though, very close to the park and shopping districts.
When I checked out, I gave 3 green save cards to the staff but at the end they only rewarded me 500 pints instead of 1500 points. I wrote to the hotel but issue wasn't resolved. I wondered any investigation was done or they said say No to me without any explaination.
Overall experience with the hotel was very disappointing.
October 22, 2013
Rated 4 out of 5 by TexSedona Great location
This hotel is in a great location but also away from the bustle. With Green Park on the other side of the street, it is nice to walk through and have a picnic. It is a short walking distance from Buckingham Palace.
The staff was very helpful and we were actually able to get our room at 7:00 am that morning, which surprised us.
As all of London's hotels, it can be pricey but combining points and special promotions that spg ran, we were able to keep it in our budget.
November 30, 2011
Rated 3 out of 5 by SFTraveling The rooms need renovated
The public space is grand and beautiful as you would expect from a hotel like this. The rooms are very disappointing, well in need of a renovation. The carpet was disgusting - you wouldn't want to walk barefoot on it. Bathrooms were old and needed updated. The only this that was good was the bed. This was a Classic room, once of the smaller and less expensive ones, but it still wasn't any where close to what they charged for it. It was way below Sheraton standards.
December 11, 2012
Rated 5 out of 5 by ed1055 Great Location
Great location, excellent service. Concierge was very professional and she was always greeting me by my last name.
At the reception Andrew was nice, professional and smiling all the time, he checked in and checked out, and he was polite and he looked very sincere ( two thumbs up for him). The breakfast was good, and the servers excellent. The room service great. Dinner at Citrus was bad, I did not like the food. I complained with the restaurant manager about this.
November 10, 2013
Rated 2 out of 5 by FrqTravel This hotel needs improvement
This hotel is in a great location, however does not offer the amenities as expected. There is no coffee machine or iron in the rooms, and the staff does not respond timely. Outlets are minimal and at inconvenient places. Checkin times can go well past 3pm, we could not get a room until 6pm. The rooms need major upgrading as the thermostat would not work properly and the room was extremely stuffy and hot.
May 5, 2014
Rated 5 out of 5 by mfeigel Great Room and Location
This hotel has gotten mixed review, but we upgraded and got a suite, "Chelsea" . The suite was very large and comfortable.. The bathroom was a very nice size. Very clean and everything in perfected ordered. Great location. Will stay again here and ask for this suite.Don't eat at Citrus Restaurant,, terrible food and service, it took over 2 hours, think they lost the order because other came in later eat and left. The food didn't match the description on the menu.
July 4, 2012
Rated 2 out of 5 by supermurt Needs improvement
We had a bed which sloped into the middle, ye rom was tired with a coat of needed at the least. The shower wouldn't stay at a constant temperature, it was either lukewarm or scalding hot, the fixtures and fittings in the bathroom were old and now very poor by modern standards. There were cracked tiles, exposed pipes and cables which should have been boxed in.
I expected so much more as the stay was for my partners 30th birthday anf left incredibly disappointed.
December 30, 2012
Rated 2 out of 5 by rrrr Small Room, Clean but reeked of smoke
For the amount I paid I was surprised to find such a small room. Bed was comfortable and it was all clean but the someone in the room next to me must have smoked all night as I woke continuously as they had started up. I commented on the smell in the hallway to concierge when we walked to the room saying I hope its not a smoking room as it even smelt bad then.
Doors in the connecting hallway bang close and should have a catch on them so that it doesn't happen.
February 20, 2013
Rated 2 out of 5 by Jones71 Bathroom
The bathroom in room 417 wasn't big enough to swing a cat. Anybody slightly overweight would have massive difficulties to get the plug into the plughole as the toilet was situated so closely beside the bath. We would compare this hotel to an "old well worn" hotel in Torquay, not a major hotel in a Capital city. We expected better for the price paid.
May 23, 2014
Rated 3 out of 5 by Traveler589 This hotel seems a little tired
could use some refurbishing. Room next to dumb waiter, so noisy.
Shabby that there is no in room coffee maker.
Don't advertise a room as having a fridge if it is jammed full of your sales items with no room for customer use. Very inconvenient entry with luggage when coming from the Tube. Large suitcases in revolving doors a pain. Room needed paint, curtains were rotting, carpet needed cleaning
May 3, 2014
Rated 4 out of 5 by JDCoon Park Lane Hotel is Excellent
The Park Lane is what I would term quintessentially London. It has an excellent and attentive staff. The rooms are nice and I love the feel the hotel exudes. It's location is hard to beat. I have stayed here often over the years and will be bringing 20 people with me next June when I stay here again. I always recommend it to anyone I know going to London.
Rest assured the staff will exceed your expectations.
Thank you to all at the Park Lane!
October 20, 2013
Rated 3 out of 5 by JHenley Free is not always great
booked two star points nights (24,000) and did not get value. The room was very tired, in a hidden corner on the first floor, minimal amenities tho it was supposed to be an executive upgrade. Wi-Fi was good. Breakfast for 20 pounds was ordinary little fresh fruit, very ordinary choices on the buffet
no better than a cheap airport hotel.
Ackward lobby location off a hidden back alley rather than a minor entrance on Piccadilly.
April 1, 2014
Rated 2 out of 5 by cheryl no nonsmoking rooms
I am a Platinum member but was given a smoking room . When I inquired about another option for a non smoking room vis a vis my profile, the front desk insisted the room was nonsmoking despite ashtrays in the bathroom and bedroom. The front desk personnel are very disrespectful . Another example was when I asked for a bottle of water in lieu of the Platinum breakfast and local amenity, they said "no" and that I should buy another bottle of water from the minibar. Although, the hotel is a Sheraton, it has no Club floor and needs to be renovated with a new lobby,new carpet, paint etc. The hotel should be taken out of the SPG family until it is brought up to the new standards.Further the staff should be trained so they are not rude to guests. Merely because the hotel is in an ideal location should not be an excuse for the poor conditions.
June 10, 2013