Rated 1 out of 5 by London123 Outdated rooms in desparate need of renovation
Guestrooms need a total renovation (bedrooms have no outlets to plug in laptop or other devices; shower was dangerously narrow and hard to stand up in without falling; bathroom water fixtures were scalding hot and freeing cold to the touch for the respective "hot" and "cold" valves; bedroom decor was ancient - and not in a good way; lights were weak and hard to turn on / off; hallways were creaky and flooring felt like it might break apart at any moment)
May 12, 2014
Rated 1 out of 5 by RobbertS For me the worst Sheraton ever!
First of all I would like to point out that I'm a Platinum SPG Member which meens I spend at least 50 nights a year at Sheraton/Starwood hotels.... Never in my life have I experienced such a bad Sheraton, and I visited many. Especially with prices like this hotel in London, better to stay somewhere else.
Upon arrival at 2 PM we were told that our suite would not be ready untill 5PM because there was another guest checking out late. I can accept that, as a Platinum you can check out untill 4PM. What I didnt understand was that they did not have a room for 15 minutes, so I could have a quick shower. I was travelling since 6AM and it was 30 degrees in London.
Finally after checking into the suite it was really disguisting. Old fashioned. Towels with stains on it, and long hairs on the bathoom floor AND in the bathtub. When I told reception they gave me a complimentary gift: an apple, a pear, 3 strawberries and 2 bottles of water... I know I shouldnt expect anything but come on, this as a complimentary gift.
Also what was really bad is in the middle of the night the front entrance door was closed, so you had to walk all the way round the block to an alley were the "main" entrance was.
Besides that during the whole stay a person gets just 2 bottles of drinkable water.
Sorry to say but the only good thing about this hotel might be the breakfast and the location.,
Besides that: Stay out of here!
May 28, 2012
Rated 3 out of 5 by MFS1 Disappointing end to the stay
I have stayed at the hotel before and was disappointed to say the least to the outcome of my complaint to the room service food, my partner ordered a sandwich and we got a bagel instead, no problem until she tried to eat it, it was rock hard, literally, I mentioned this on checking out and presented it to the receptionist, after a brief discussion with her superior they explained that the filling was still OK to eat and were only prepared to deduct the £5 for the room service, how very professional, hence we wont be going back on principle.
October 7, 2013
Rated 4 out of 5 by WM1000 Great Location
Great location, very good sized room and friendly staff.
June 15, 2014
Rated 4 out of 5 by michael07 my stay
i love the hotel and location. staff is helpful and friendly.the bar/lounge is exceptional as a traditional English gathering spot. i stayed twice over a 10 day period. the first stay i upgraded to an executive room, which was great as i had work to do. i came back to a standard room, but as the hotel was full i was put in room 155, despite being an SPG member. the hotel should not provide this room, especially at the standard rate. it was very cramped, much like a hostel room, and with the portable floor AC unit on it was very noisy. i asked for a decreased rate and was given breakfast and internet for no charge. that was nice, but when i checked out i was only given the breakfast and the reception said there was no record of the internet offer.
June 13, 2013
Rated 2 out of 5 by dr3dogman sheraton park lane , london
Upon arrival I waited one hour for my room to be ready( i am an spg gold member) and was then sent to a small room looking out over an alleyway. I immediately returned to the desk and informed them that I had paid for an upgrade and only then was I sent to the appropriate room.
The breakfast at Bracewell's was the worst breakfast that I have ever eaten during many extensive travels. The eggs were not cooked thru and the bacon was so salted as to make it unedible.
I had to request that my room be made up upon my arrival back to the hotel the next day at 4p.m. although I had been out of the room since 9 a.m.
This hotel for this category was not up to par. However it has a great intown location.
Don't be afraid to speak up when things are not right.
September 13, 2012
Rated 4 out of 5 by CSH43 Old World
We arrived in late June 2012. Initial rooms that were assigned were on the non-smoking side of the smoking floor despite my profile and calling ahead, totally unacceptable. After some juggling the next set were very comfortable on the 8th floor. One room was an upgraded small suite which comfortable fit the three children. Excellent bathrooms, average air conditioning in the smaller of the two rooms. Platinum status was not overly recognized which was disappointing. Nice breakfast buffet but chargin80%ofthe full fare for each child when they hardly eat anything was disappointing especially since the balance of our trip (3 other Starwood hotels) included all five of us in the breakfast package. Very nice location. Staff could try harder in my opinion.
July 19, 2012
Rated 3 out of 5 by anthony Park lane hotel
We reserved an Executive room thank goodness as this was only just acceptable for the rate charged. Also afternoon tea was very disappointing. We had a child with us who has a severe nut allergy the hotel was repeatedly informed before we arrived. We were charged full price for the child although she had limited choice Then due to the allergy. Therefore we requested an ice cream for her which we were charged £6.50, surely as she was unable to have most of the cakes she should have been given this. Then we booked car parking online prior to our visit we were quoted £32 as we had booked online only to be charged £38 on departure.We were parked for 22 hours. Unfair we feel. We have visited London many times but on this occasion we feel taken advantage of.
April 10, 2013
Rated 3 out of 5 by consultant1490 This hotel will benefit from its scheduled makeover in the fall
I am a platinum star woods guest - used upgrade to a suite. Although I had read the reviews about tired furnishings, I had assume that the suites would be better than they were. My suite had a vague view of the sky (very dark overall) and VERY tired furniture. Unfortunate because the location is very nice. Stuart the concierge deserves a shout out for helping. The rest of the staff not so much!
May 19, 2014
Rated 1 out of 5 by Jo75 Park lane London
When we checked in we were given a very shabby, dated, awful room. The furniture was falling apart, the curtains were hanging on by a thread. I asked reception for an refurbished room, and a bathroom, which was big enough to wash my baby. Thereceptionist meet my needs, the young gentleman was very accommodating. However, it was over an hour to sort this problem out. Very unsatisfactory. I would not recommend this hotel. I have been in the travel industry for over fourteen years, and this is the worst shereton I have stayed in.
December 19, 2012
Rated 3 out of 5 by David02 Perfect location to explore london
whilst the location is perfect a 3 min walk to the green park tube - the hotel itself is rather old & tired & needs a make over - reception is at the back of the hotel so a long walk through a tired lobby area & then the garden court to get to reception, the business centre is not good - paying 5pounds for 15mins on ridiculously slow internet is not on for a business hotel - rooms are quite generously sized but furniture is old - not good sound proofing as depending on room location noise from lifts, plumbing etc can be heard
October 13, 2012
Rated 2 out of 5 by Jones71 Bathroom
The bathroom in room 417 wasn't big enough to swing a cat. Anybody slightly overweight would have massive difficulties to get the plug into the plughole as the toilet was situated so closely beside the bath. We would compare this hotel to an "old well worn" hotel in Torquay, not a major hotel in a Capital city. We expected better for the price paid.
May 23, 2014
Rated 2 out of 5 by NickF13 The staff let me down continuously
I found the hotel well located but was let down by the staff who just weren't focussed on meeting the needs of the guests. So often I had to work hard to find someone to help (other than the male concierge who was a delight). Finding someone to help drag bags from Picadilly to reception was impossible. Like myself, many of the guests were simply pointed the way to travel with no offer of assistance...there are 8 steps that you need to drag your bags up to get to reception. I found the reception to be unfriendly as well.
November 11, 2013
Rated 3 out of 5 by Biotech Great staff terrible room
The staff are very good friendly and helpful but the room was the worst I have stayed in for a very longtime and certainly not what I understand to be a Sheraton room. The bed pressed against to wall not good for one terrible for two! The bathroom was awful badly marked bath and old sink. You have to question wether this is a four star hotel room. This said the rest of the hotel was very good with great staff and food. I did ask to be moved but was told this was the only available room. A waste of the points I used.
December 30, 2012
Rated 3 out of 5 by globetrotting needs a makeover
the hotel would have been grand in its day, but is looking tired, Very odd when arriving with cases and having to walk through the room where people are paying good money to have afternoon tea...no platinum recognition whatsoever (rooms and suites were all available that night) Ate in the Italian restaurant which was average hotel food.
May 21, 2014
Rated 2 out of 5 by Gordon23 Good and Bad
Our first room was on the top floor and when the wind started blowing the lanyard on the flag pole made such a noise that we had to move to a first floor room. In that room it was impossible to control the temparture so we slow cooked in bed even though it was freezing outside. The plug in the bath didn't work and a cold tap leaked. Listning to drip drip is not condusive to sleep.
The breakfast was first class but the restaurant was mixed. The staff could not have been more helpful.
The location for us was perfect
January 16, 2013
Rated 2 out of 5 by dspencer Public space wi-fi does not extend to the gym
Very annoying... the public wi-fi works right up until the door to the gym, but not when you cross over into the gym! Easy fix. Please do it!
June 4, 2014
Rated 3 out of 5 by Luvtrvl Good location/Sad room
Although a good location near Buckingham Palace, with lovely reception rooms and nice restaurants, the suite I had was very tired looking and in need of some TLC.
Room had separate living room with huge bedroom and bathroom. Unfortunately, furniture looked like they had been purchased at garage sale. There were stains on the carpet and woodwork looked like it had been painted over so many times that it was chipping and cracked throughout.
If possible, stay at another Starwood facility.
March 15, 2014
Rated 1 out of 5 by MONM Worst Hotel
The worst Sheraton hotel that I have stayed.
When check in, was told by the check in agent, my status is Gold ...I told her it is Platinum and she said the system record is Gold.
Was not provided any upgrade but given a room which is at the end of the from the elevator plus the room without a view.
Was told all room type are full but when I check the internet there are room available or suite.
No newspaper was provided as was never asked if I would like to have newspaper.
Only one bottle of water provided.
July 7, 2013
Rated 3 out of 5 by MO12 SUMMARY
Hotel has great service! Everyone is very nice and accomodating.
But I must say, this Hotel is NOT a 3-4 star hotel.
This hotel needs MAJOR updating and remodeling! Needs new rugs! Needs new beds! Needs new furniture. Our room had smelly carpet and furniture all scratched up!
Our "heated" towel bar didn't work.
Next time we'll probably stay at the Le Meridian it's only 1 block away. Unless this hotel updates everything by the time we go back to England.
Sorry, but not up to our "standards". Only the service is.
June 13, 2013
Rated 2 out of 5 by FrqTravel This hotel needs improvement
This hotel is in a great location, however does not offer the amenities as expected. There is no coffee machine or iron in the rooms, and the staff does not respond timely. Outlets are minimal and at inconvenient places. Checkin times can go well past 3pm, we could not get a room until 6pm. The rooms need major upgrading as the thermostat would not work properly and the room was extremely stuffy and hot.
May 5, 2014
Rated 2 out of 5 by zoroDubai need improvements in many ways
after booking executive room we reached with my wife to 3X3 m room !!!
hardly you can walk around the Bed in 1 m only ?!!
when requesting alternative, we moved to a room with no A/C working properly with high fan noise, when complaining, they told the hotel is not like your country ?? they went out of the subject, they promissed to move me to another room which never happened... at the end we had to forget it and enjoy our stay in London ..
the breakfast was poor as well ... and No food for our taste .... etc
August 27, 2012
Rated 5 out of 5 by GrandTourCouple Location, Location, Location! Service, Service, Service!
We had a fabulous 5 night stay at the Park Lane Hotel. Incredible location, wonderful and helpful staff (especially your concierge's), a fabulous room, and a beautiful historic hotel. We loved listening to your harp player in the lounge/bar area in late afternoon's. The Park Lane far exceeded our expectations. A fantastic value using our SPG points to stay 4 nights, getting the 5th night free. We will definitely return on our next visit to London. Thank you to all of the staff for a most enjoyable experience!
September 30, 2012
Rated 2 out of 5 by DavidS39 Complaints
No indication on reservation that main entrance is not on Piccadilly. o Doormaan or clear indication to reception. Various steps up which to drag bags.
First room faced airshaft.
2nd room with view over Green P,which was barely visible due to misted up double windows, with apparently no intention of addressing this.
No airflow from AC in bedroom. Temperature unacceptable most of the time. No decent bar area.
In general major renovations needed and new staff attitude needed to justify a prestige hotel rating.
July 2, 2012
Rated 1 out of 5 by AStark Worst Business Hotel In London
I stayed two nights in February, 21&22nd. On arriving at hotel, concierge would not help with bags, just stood looking on..... They gave us a upgraded room, bathroom was in shocking condition, considering price paid. My colleague had to request change of room as his room stank (not of cigarette smoke, just stank) - Sheraton would not let him check out of the hotel, without paying for the following two nights (they were staying until the Sunday) The breakfast we had on the Friday morning tasted like it was cooked on Monday. The service in the Bar, took on average 20min to order a beer, even though there were not many people in the bar. I travel internationally approximately 120 days per year for the past 15 years and I have never felt the need to write a review on a hotel before.
April 10, 2013
Rated 4 out of 5 by travelingdoc42 Not Our Best Visit, But Still Our Favorite London Hotel
We have stayed here many times before and written reviews about several of the previous stays. This time I was tempted to down-rate stay to 3 stars, mostly because we had the most modest room that we have stayed in at this hotel (queen sized bed, at end of long hall, no view room barely fit bed, poor cooling controls etc.). However, considering we arrived at 11:30 AM and, as a Platinum, were offered a better room if we waited a few hours, I decided to stay with 4 stars. Also the bed was quite comfortable, I figured away to keep room adequately cool by opening enough windows and (most surprisingly!) my wife liked the nicely sized bathroom and was able to control lighting to her satisfaction (a rare combination indeed!). The breakfast buffet was very good and featured some great freshly baked muffins and even pancakes (from a strange little self-serve machine). I just hope next time they can offer us a better room when we arrive!
May 12, 2014
Rated 3 out of 5 by Traveler589 This hotel seems a little tired
could use some refurbishing. Room next to dumb waiter, so noisy.
Shabby that there is no in room coffee maker.
Don't advertise a room as having a fridge if it is jammed full of your sales items with no room for customer use. Very inconvenient entry with luggage when coming from the Tube. Large suitcases in revolving doors a pain. Room needed paint, curtains were rotting, carpet needed cleaning
May 3, 2014
Rated 4 out of 5 by PMF1972 Good for a family vacation
We stayed here for 6 nights - booked adjoining rooms on the sixth floor. One had a lovely view of Green Park. The rooms were clean, modern and big enough (bathroom water pressure was modest). Staff was extremely helpful, especially the concierge. The location was perfect - easy to walk/tube/bus everywhere. The restaurants were good not great - but London has so many good options for food. Overall, we thought the Park Lane was just right for a family vacation.
March 28, 2014
Rated 3 out of 5 by Daniel007 Poor room
Overall the hotel is in a great location and the areas open to guests and the public are very well presented.
We were so so disappointed with our room, 219, we have stayed in better 3 star rooms!
It was in need of decoration, marks on the wall, scuffed skirting boards, the shower and shower curtain were a joke and we had to use a shoe to keep the bathroom door closed!! Not what we expected and it did put a dampened on our special weekend.
Overall we were disappointed and felt let down by Sheraton.
April 10, 2013
Rated 4 out of 5 by Vtech Great Location for Exploring London
We spent 3 nights at this hotel and this is my 5th stay at this property in recent times. The best thing is the location, 2 minutes walk from the underground where you have access to 3 main lines. So basically you can go to a lot of places without having to change the train, airport included. It's only 5 minutes walk to Bond Street, the luxury shopping areas.
The room is comfortable but it starts to look dated. We haven't interact much with the staff but whatever we asked them, it got sorted out.
May 20, 2012