Rated 2 out of 5 by MJR29 A/C
A/C not good enough in room.Very low "force",and behind curtain so not effective at night!
September 17, 2012
Rated 2 out of 5 by RMCESH A little worn
Great location. Hotel needs updating and better staff training. Hard to justify the price.
December 15, 2012
Rated 4 out of 5 by S2013L Great Location
Good location in London for business travel. Would like to see your offering include WIFi
January 11, 2013
Rated 4 out of 5 by opymsp18 great location
great location. close to the tube. no gift shop, breakfast was very good, no complaints.
December 27, 2012
Rated 5 out of 5 by radl1982 Good typical English Hotel
This is an good hotel, it is built in an historic building in London.
August 30, 2012
Rated 2 out of 5 by stash71 Hit or Miss Service
When I stay in London, this is my go to place. The location is perfect, it is close to the underground and walking distance from the major attraction
The service however is hit or miss. Most of the time I get impeccable service which is what keeps me coming back. This last trip was the opposite.
The check in lines were long and understaffed. The initial 'non-smoking' room they gave me smelled damp and smokey. The second room they gave me was noisy, you could hear every door close and every housekeeping cart stroll by. This according to the front desk was their 'best standard room'
The front desk was often unattended and when they were there they were often unattentive.
At check out, as with check in, the front desk line was long and understaffed. I decided to wait out the line and get some coffee, when I made it back and finally checked out, the front desk wanted to charge me for an hour 'late check out'. When I first tried to explain the situation, the person was argumentative. I finally got him to to remove the charge.
I'm hoping that the level of service this go around was an exception. I would hesitantly stay at this place again, though I would keep a backup in case this type of service continues
July 17, 2012
Rated 5 out of 5 by Jeannesky JeannePL
This is a beautiful historic hotel with an amazing location. We hope to return!
January 9, 2013
Rated 5 out of 5 by Lumpy50 Home away from home !!
Professional and courteous. A most pleasant experience again . Sincere thanks
June 21, 2012
Rated 3 out of 5 by shamuu This hotel is getting old
The rooms need to be redone. They are old. The A/C , when it works, is noisy.
August 21, 2012
Rated 5 out of 5 by Gustavo Wonderful stay
Spent a week at hotel, during Olympic Games, and thoroughly enjoyed our stay.
August 12, 2012
Rated 3 out of 5 by JLondon Park Lane Hotel London
Ideal loaction but the rooms are not renovated with very old carpet on floor
May 14, 2013
Rated 2 out of 5 by MEC1 Mediocre Starwood Property
Good location. Minimally acceptable Starwood Hotel. Rooms need renovation.
July 3, 2013
Rated 4 out of 5 by Boydie Good location
Enjoyable stay. Only wish I had tea / coffee making facilities in my room
April 29, 2012
Rated 4 out of 5 by spinedoc999 London Getaway
Well located. Pleasant staff. Lots of stares to negotiate. Stiff bed.
August 12, 2013
Rated 4 out of 5 by nancysk A wonderful stay
The room and staff were exceeded our expections. Outstanding location.
May 16, 2013
Rated 4 out of 5 by panther77 Perfect Location in London
Very pleasant hotel with an excellent staff in an unbeatable location.
December 8, 2012
Rated 2 out of 5 by tpacin london
no recognition of gold status, did not receive gold status benefits.
June 21, 2013
Rated 4 out of 5 by GeorgyH Park Lane Hotel, London
Great service, lovely big rooms. Great location. Love the lounge.
July 28, 2013
Rated 4 out of 5 by panther77 Excellent in London
First-rate staff and superb location across from the Green Park.
September 25, 2012
Rated 2 out of 5 by kalle Disappointed
Not value for money and restaurant and bar service really bad
August 10, 2012
Rated 4 out of 5 by Bedlam Beautiful Slightly Faded Hotel
The hotel is well situated and the public areas are lovely.
March 15, 2013
Rated 3 out of 5 by Nvehap Breakfast staff
The staff at breakfast isn't so nice
The food is avairage
August 5, 2013
Rated 5 out of 5 by Mickie1963 Great location
Management was excellent and very accommodating.
October 2, 2013
Rated 2 out of 5 by dpca worn out
worn out rooms and shower too small for price
September 1, 2012
Rated 4 out of 5 by Boeuf Big rooms
the concierge Stewart was a fantastic help.
September 24, 2012
Rated 5 out of 5 by Saller This Hotel does have great features
excellent service and great location
March 17, 2013
Rated 3 out of 5 by ycag Some improvements
Internet should be free I beleive:)
September 29, 2012
Rated 4 out of 5 by Juan I'm a regular guest of this hotel
My latest stay was fine, thanks!
February 20, 2013
Rated 2 out of 5 by DWB1873 Expensive, worn out and disappointing
Stayed here on a Friday night. Wanted a central location and did expect to pay for this, however also expected room to be close to worth the money - it wasn't.
I'm a gold SPG member and while I know that getting an upgrade is subject to availability the indifference (or lack of empowerment) of the staff around managing my expectations on not getting an upgrade was poor - no alternative offered.
As a reward I was offered a free drink (just one, there were two of us) or points and free wifi. Opted for that one, no sign of the wifi, not critical however shows lack of attention to detail - overall, experience as SPG gold member was very poor.
The room was very small, stuffy and dated. Everything crammed in. The bathroom was completely worn out, with cracked tiles, yellowing fixtures and while functional was very disappointing for this price and location.
Bed was comfortable, however let down by the rest of the room. VERY noisy but not from outside, rather from the internal hotel corridors. Doors must be very thin.
Didn't try the food, room service or other services so can't comment on those.
It was okay for one night, however I would not want to stay any longer especially at the prices charged. I'll be trying a different hotel next time - there is a big choice in the area and the benefits of SPG loyalty aren't worth sticking with this hotel for.
July 10, 2012
Rated 1 out of 5 by HEMI The worst experience in starwood hotel chain
• When I arrived at the hotel at around 8:30 am, the early check in wasn’t arranged despite the request, and a reception staff said “Your room won’t be ready by 10:00 am”. - This is not ideal but still acceptable.
• No room/space for refresh (shower & change) was not provided despite the request. A staff told me to go to a toilet.
• Given these circumstances, I had to reschedule the appoint with my business partner.
• Despite a reminder by me, my room hadn’t been ready until around 10:30 am. Given this, I had to re-reschedule the appointment.
• The room was small, dark and stuffy.
• No consistency with amenity goods (e.g. the tooth brush was provided only 3rd and 4th day, the slipper was only 3rd day etc…)
• It took almost half hour to deliver a small parcel to my room.
• Since then, the message light had kept flushing until I checked out.
• There was no tea/coffee facility in the room. When I checked out, I asked about this. A reception staff said it’s on demand (correct?). I had never heard this in Sheraton. It wasn’t explained at check in and wasn’t described in the tariff when I booked.
• Internet connection that was free for corporate account was charged to my bill until I pointed out.
• There was some more but too many to remember all…
• There was no word of apology from staff at all for all above poor servicess
• Overall, this was my worst experience in starwood hotel chain.
August 23, 2013