Rated 2 out of 5 by Emiliot .Needs improvement
When I am in London I am staying to another Starwood hotel, and with my disappoint this hotel does not match the Starwood Standard. Considering that I stayed at this hotel for a full week I was expecting a room where a person can work or relax. My room was exceptionally small, seating at the desk required to move the nightstand. The air intake for the A/C is located inside the closet, this mean for works properly the door needs to be open, however this is inconvenient as the automatic light will be on. The door to the bathroom cannot be open in full as it stuck with the bed. I reported the A/C controller was not working to the front desk, but it was not fixed, maybe if the supervisor will read this can be fix, room 716. One of the elevator was out of service from the second day of my arrival and it was still out of service when I left. The front desk did not recognized my status has normally happen at the other Starwood hotel, no newspaper etc.
October 12, 2012
Rated 5 out of 5 by KDH09 I can't wait to return
The hotel staff was amazing - friendly, helpful and welcoming. The concierge offered great recommendations and were always happy to answer my (many) questions.
Your front desk staff is great, I would like to personally thank Roman for his assistance during my stay.
I highly recommend your hotel and I plan to return in the near future.
March 11, 2013
Rated 5 out of 5 by MRNICK As good as it gets!
This is a spectacular hotel which successfully catches another time and space. I spend nearly 280 days every year in hotels and this one takes the cake. The people are wonderful and make me feel so very much at home each and every time that I visit.
April 30, 2014
Rated 5 out of 5 by dennis excellent management
The manager, Mr K Quinn, was exceptionally accommadating. He has
a great since of humor. He even greeted
us when we arrived. We have staying at
many Starwood properties. All the services
we required at this hotel were excellent. We were in London for nine nights and we will definately come back again to stay at this hotel.
April 30, 2013
Rated 1 out of 5 by MMoh Paper thin walls
This is a very old Hotel very thin walls and creaky floors. I heard the conversation of the guest across from my room. Room doos closed with a slam! Waking you up at all hours.... The receptionist were not very friendly, I asked for help making a call, the told me to read the directions in my room.
August 13, 2013
Rated 2 out of 5 by Notajoke Platinum Experince...Not
For people who do not regularly stay at hotels I would suggest that the experience they receive at this hotel was fine.
However as a Platinum member I was expecting a little more, why?
The check-in sign for SPG Gold and Platinum serves no purpose, everyone queued. In every other SPG hotel I have stayed in there is clear separation, thus allowing Gold & Platinum members the respect for the dedication to SPG hotel group. The same experience was received on check-out. Please do not tell me that at peak times this occurs, if you know it occurs then staff it accordingly.
The “Suite Night” upgrade I used was a disappointment, the room was tierd in appearance, the bed and especially the pillows were not the “Sheraton” standard, no iron in room. The view from the room felt like I was looking through into a back alley. I was also surprised that not even complimentary water was provided.
The whole experience did not make me feel valued; I suppose we cannot expect the same level of service at all of the Sheraton Hotels.
September 9, 2013
Rated 5 out of 5 by MountainJ Understated Elegance - refreshing in an otherwise brash new world
I was somewhat reticent to book a stay at the Park Lane Hotel after reading a number of scathing reviews. However, my own firsthand experience was quite the opposite. The place has an understated elegance that many brash souls used to eating in faux-marble designed MacDonald’s or zipping through neon-lit modern airports find hard to appreciate. The room I had (6th floor) was large and generally well appointed – the only quibble being that the light switch to the bathroom was to the left of the right opening door...
Having been brought up in a relatively opulent country manor in Surrey, I found the bathroom’s classic design very reassuring. Sure, the taps don’t have dual-flow, but as I wrote, everything doesn’t need to be regressed to the functional blandness of a fast-food outlet. The bed were comfortable and the sheets crisply clean and ironed. The towels, equally spring-fresh. The staff were some of the most competent and pleasant - without being sycophantic, I have come across.
My guess is that a proportion of the people who have complained about their stay here are those that really could not afford such near-upper class style, but splurged all they same. Having done so, they were then hyper-sensitive to every perceived blemish to “get their money’s worth”, without realizing elegance and the latest high-tech gizmo are anathema! I will certainly return... And the location saved hours and a fair chunk of change on Tube and taxi rides...
September 17, 2013
Rated 3 out of 5 by Spanishcook Needs a major tune up
Check in was very disappointing, rooms noisy, staff in the hall noisy, coffee service was like we were on rations, the old ness is quaint but need modernization to keep up.
What is with all the issues with wifi and Starwood hotels, just suck it up and make free
July 3, 2013
Rated 5 out of 5 by shoetraveler Excellent Stay in Sleepy Area
I typically stay in Covent Gardens or Knightsbridge, so Picadilly isn't my usual area - that being said the staff was excellent. Every request was easily, quickly & politely attended to. I really enjoyed my stay
April 4, 2014
Rated 5 out of 5 by DRPDD Great Location
Can't beat the location. Service is great. Rooms are just adequate and bathrooms a little lacking but this is true throughout London. Breakfast, if included, is good. Otherwise there are plenty of nearby cafes to eat at. But location makes it all worth it!
November 4, 2012
Rated 3 out of 5 by CAPSTER Tattered
Hotel needs major investment. The ground floor areas are fine but the upstairs is old and needs work. The staff is doing the best they can do with what they have to work with. This is a corporate thing to fix. Location is absolutely top notch.
December 21, 2011
Rated 4 out of 5 by Mats Good Enough
When I am in London, I normally stay at this hotel as the location is fairly good and I am upgraded to a suite as a Platinum. All the facilities are old and the renovation is expected, but the staffs are very kind and I feel as a second home.
February 21, 2012
Rated 1 out of 5 Never to Return
I have stayed at the Park Lane and recommended it in the past. This time the room was awful, the wifi didn't work ('it is difficult in that part of the building') even though I was charged for it with my gift, we had to move couches to get the second bed in the room...yes, we lifted and moved the furniture, and yes we booked a two bed room. The room was no longer usable with all of the crammed in furniture in it, you should see the pics. I am still waiting for the water that we requested...twice. The plug converters required three calls, the second call said we had to pay 3 pounds for them but we could keep them (just wanted to charge our phones, we did not want to be obligated to purchase electronics). Janitor carts outside our room the entire stay. As I said, I have stayed here before and was elated. I brought my friend there this time and spent the entire time apologizing. When I shared my concerns with the staff, they said, "Sorry you feel that way." Of course no one removed furniture, brought water, etc.... NEVER AGAIN, and it is a shame.
June 1, 2013
Rated 1 out of 5 by Serge627 Worst experience in 15years
I booked this hotel over 2 months ago due to its location and Starwood facilities.
My reservation explicitly says No Smoking (I have allergies/asthma) and you gave me a smoking room.
I would also not even call this a room but more a closet with no view!
I just don't understand why would I been given the worst possible room in this hotel when I booked it so far in advance!
Front desk was did not even care when I complained! Even when I asked for an upgrade as gold member.
In any case, please don't send email welcoming people to you property and saying you are ready for our arrival when you absolutely don't mean it.
This was the most horrible stay of my life!
July 6, 2014
Rated 5 out of 5 by Steve095 A return visit
The Sheraton Park Lane is where we always stay while in London. Each stay at this wonderful hotel is special, thanks to the staff, the quiet and comfortable rooms and the perfect location; ohome away from home.
September 18, 2012
Rated 3 out of 5 by JavierE Needs a revamp
This hotel is old, old, old. Desperately needs a revamp. There are other, newer hotels in London available for the same price. The staff is helpful, but all their efforts are hampered by how old the rooms are.
November 17, 2012
Rated 3 out of 5 by srini this hotel needs a lot of updating
the rooms was hot. the a/c would not cool.
the technician said its old building and offered me a fan..staff was very helpful. room was not ready at 330pm for check in. had to wait
June 7, 2013
Rated 5 out of 5 by Cathy Outstanding location and staff--beautiful rooms
We truly enjoyed our week in London and at this hotel. The staff were outstanding--the Concierge, reception, breakfast room particularly. All were knowledgeable and patient.
May 3, 2013
Rated 4 out of 5 by Brryman Great Position
Hotel well placed, staff are excellent, rooms a bit dated
April 26, 2014
Rated 2 out of 5 by tommy20 this hotel is old and needs a facelift
The lobby is pretty and the hotel is in a good location but it needs a major renovation.
The floors creak on the 5th floor and the tub and shower are from the 1920s.
August 9, 2013
Rated 5 out of 5 by Donna63 Location, Location, Location
Hotel is perfect location, walking distance to almost everything. Picadilly Circus, Buckingham Palace and the Underground. The common areas are also beautiful!
November 2, 2012
Rated 5 out of 5 by TravelerFromMaryland Loved the Park Lane Hotel!
I took the family here for Spring Break and stayed for a little over a week. This was sort of a pre-celebration for our 10th wedding anniverary. I did let the hotel concierge know ahead of time and they graciously upgraded us which was very much appreciated. Having two kids in tow, the spacious suite was perfect. We did have an issue with the A/C not working because the building's A/C system had to switch to heat. They did their best to accomodate us by sending up fans to our room. It wasn't the perfect solution but I appreciated their effort. The cooling issue was only noticeable on one night,
Breakfast in the hotel restaurant was fine. I found it unusual that they would charge breakfast for my 5 yr old son but I didn't really want to complain because everything else with our stay exceeded my expectations.
The location of the Park Lane is close to unbeatable. Right across Green Park and not too far from the action of Piccadilly.
I take my family on at least 2-3 vacations a year and I have to say, this London vacation with our stay at the Park Lane was one of our best. We will definitely return to the Park Lane for our next UK visit.
June 1, 2012
Rated 5 out of 5 by Anne55 Wonderful, charming hotel
We loved our visit to the Park Lane Hotel and would love to stay longer next time! This hotel had old world charm and made our stay memorable.
November 1, 2013
Rated 5 out of 5 by RocMon pleasantly surprised
This hotel is conveniently located within walking distance to several prime tourist sites and full of helpful and polite staff (mostly).
August 10, 2013
Rated 1 out of 5 by Ahmed Won't stay there again
The front desk clerks were not freindly. I came in to the hotel at 4 pm and my room was not ready. The Hotel made a mistake on my bill.
December 3, 2011
Rated 5 out of 5 by jlhv GYM across the restaurant
Everything fine, just would be nice to jave the gym near elevators (rooms) with no need to people cross ther estaurants.
October 28, 2013
Rated 3 out of 5 by Stev1 Small room, WC
The room was small Compared to other rooms I've had during previous stays at the park lane Sheraton. There was not a chest of drawers to keep my clothes. The bathroom was tiny, shower space in the bathtub was almost unusable since the curtain hung almost on the shower head. And to reach the sink required opening the bathroom door, stepping in almost on the toilet, the closing the door to gain access to the sink.
All of the room furniture and fixtures were old, dated, and worn. The bed needs a separate sheet from the duvet cover.
August 29, 2014
Rated 4 out of 5 by JD78 great location, not great service
I was given incorrect information by the concierge regarding transportation to Luton airport and it cost me £100.
April 10, 2013
Rated 1 out of 5 by And1969 Know before you go!
Booked and paid for an Executive Room which website advertises has a walk-in shower. Room was still not ready upon arrival at 3pm. We had to wait and then dropped our cases off in our room before quickly leaving for planned events. Returned later same evening to discover combined bath/shower in bathroom. This caused one of my family some difficulty which was not envisaged for the type of room we had paid for. It was a short stay and we were unaware that changing rooms was an option available to us so we made the best of it. Returned home and informed the Hotel Manager of my disappointment with our room and he stated that I had been allocated more floor space instead of a separate shower and that a separate shower was a preference I should have asked for? I did not think I would have to ask for a specific feature that I had already paid in advance for. Staff were friendly and helpful too - had to ring Reception each day of our stay for them to supply towels/cup/toiletries etc for the 3rd person in our room. Our room view was directly into the Sheraton Human Resources offices - no privacy whatsoever should you opt for some daylight in the dark and dreary 'Executive' room.
April 9, 2013
Rated 3 out of 5 by SimonB Small outdated room
the room was so small the double bed only just fitted in against a wall. Not what I expect of a Sheraton!
October 3, 2013