Rated 2 out of 5 by P412 Dismal
I selected the hotel based on its location and my long association and gold status with SPG, What a mistake! Request for an early check-in after an overnight flight from the USA, ignored. Disinterested personnel at reception. Probably the most dismal room I've stayed in for a long time: limited natural light, poor facilities - not even a working power point for American devices. Very sad.
September 30, 2012
Rated 5 out of 5 by PAtraveler55 The staff at this hotel are helpful.
The staff at this hotel are very friendly and businesslike. The platinum breakfast was very good, especially the country ham. Concierge was very cordial and helpful. I love the location which is near green park underground and bus stop. Business facilities are available for printing. I always stay at this location when visiting London. Hard Rock Cafe just a few doors down the street.
August 3, 2013
Rated 5 out of 5 by rabbit Location, Location
This hotel is within easy walking distance of many sights, parks and restaurants. It is also very close to a metro line station, Green Park,
The hotel service was congenial. The food in the Citrus restaurant was very good, and there is a very comfortable area for drinks and afternoon tea. The hotel room was quite large and comfortable. I would definitely stay at this hotel again..
May 9, 2013
Rated 5 out of 5 by Edward8 Small things
The overall experience was great. There were a few small things however. The stopper in the sink was broken. There was an ironing board but no iron. The room 424, was excellent however it was noisy due to trash pick-up in the early mornings and the service carts being stored outside the room. The staff was outstanding and responsive and overall the room and stay was excellent.
May 15, 2013
Rated 5 out of 5 by erics Bags of charm and great customer service
Just returned from a two night stay and had a great time. Service throughout was both friendly and very efficient. Ate at Citrus where the food was excellent and at very reasonable price. Room was spacious and spotless, Bed was one of the best I have ever slept in. Great location and easy walking distance of Buckingham Palace and many other attractions. Will definitely return.
April 10, 2013
Rated 5 out of 5 by Harishanker Blocking of security money through master Debit Card
We stayed in hotel for one day - check-in on 26.9.12 and check-out 27.9.2012. At the time of check-in an amount GBP 75.00 was blocked as security money and we were told that this will be un-blocked after 3 days of check-out. Till date money has not been un-blocked?
Request unblock the money from our Master Debit Card.
Location of Hotel is excellant and is very comfortable.
October 22, 2012
Rated 4 out of 5 by hotspur46 Pre-Xmas theatre break
Everything was very good apart from our room. The restaurant was excellent, the staff very attentive and the public areas and Christmas decorations amazing. unfortunately our room was very small, in need of a complete update and not as good as some of the the budget hotel rooms we have stayed in. Overall we had a lovely stay, but were very disappointed with the room(634)
December 12, 2012
Rated 2 out of 5 by Sillytoneedanickname1 A very tired hotel
Whilst the restaurant is very quintessentially English the rooms are no where near normal Sheraton standard, small, very noisy aircon, shower difficult to access due to location of taps and toilet.
On arriving with two cases I passed several staff whilst hauling my cases up stairs towards reception none offered any assistance. A hotel in disparate need of an upgrade.
August 12, 2013
Rated 1 out of 5 by spg53 Worst SPG Hotel
I have been to many SPG hotels and this one was the worst, by far. The experience from check-in, the full stay and check-out was terrible.
Check-in was way past schedule, front desk manager was extremely rude. Room was unacceptable. Amenities in the room were scarce. Check-out had unexpected charges and each staff member seemed unconcerned with my experience.
September 11, 2013
Rated 5 out of 5 by Mike21 What a Stay!
The staff is number 1 in customer service. I was there on Easter and the front desk went out of thier way to be helpful. One of the best stay I have ever had. This hotel is a must stay. I can not wait to return. I just want to thank everyone for their professionalism and hospitality. This was my first stay in the UK and what an impression you made on me.
April 15, 2012
Rated 2 out of 5 by Jones71 Bathroom
The bathroom in room 417 wasn't big enough to swing a cat. Anybody slightly overweight would have massive difficulties to get the plug into the plughole as the toilet was situated so closely beside the bath. We would compare this hotel to an "old well worn" hotel in Torquay, not a major hotel in a Capital city. We expected better for the price paid.
May 23, 2014
Rated 4 out of 5 by Matt519293 A perfect spot in London...
I recently spent a week @ The Park Lane Hotel in London on leisure. I was traveling with my spouse and another couple. We found the property to be delightful in almost every way. The service was outstanding in all areas. We found the front desk to be fantastic and the concierge outstanding. This IS a historic property and it IS in need of some renovation but it did not detract from our stay. We had some issues with temperature control when we checked in but it was repaired immediately. The lifts experienced problems throughout our stay but were repaired, etc. The rooms were very generous in size for a major European city. Although the rooms are a bit dated it truly didn't bother us or impact our stay in any way. I can't imagine how beautiful this property would be with a full-scale renovation. The location is absolute perfection. We enjoyed runs in the park directly across the street and an extremely easy commute to any shopping/dining on and around Piccadilly and easy access by foot to Soho and the West End Theatres. There is also a delightful little area located just steps from the hotel behind the property with proper pubs and dining. In all - a delightful experience and one worth repeating. Special thank you to Roman Husock for making the stay a stand out.
May 28, 2014
Rated 2 out of 5 by runner Poor service, outdated and not user friendly
General lack service. No recognition of SPG Lifetime Platinum. Rude when checking in.Excuse was big wedding.Not sure why that means you can be rude and flustered. Outdated rooms/baths. Taxi let out in front so had to take bags through restaurant & stairs. No bellman to help. Concierge was good with exception of one who had zero interest to help.
April 4, 2013
Rated 2 out of 5 by Emiliot .Needs improvement
When I am in London I am staying to another Starwood hotel, and with my disappoint this hotel does not match the Starwood Standard. Considering that I stayed at this hotel for a full week I was expecting a room where a person can work or relax. My room was exceptionally small, seating at the desk required to move the nightstand. The air intake for the A/C is located inside the closet, this mean for works properly the door needs to be open, however this is inconvenient as the automatic light will be on. The door to the bathroom cannot be open in full as it stuck with the bed. I reported the A/C controller was not working to the front desk, but it was not fixed, maybe if the supervisor will read this can be fix, room 716. One of the elevator was out of service from the second day of my arrival and it was still out of service when I left. The front desk did not recognized my status has normally happen at the other Starwood hotel, no newspaper etc.
October 12, 2012
Rated 5 out of 5 by KDH09 I can't wait to return
The hotel staff was amazing - friendly, helpful and welcoming. The concierge offered great recommendations and were always happy to answer my (many) questions.
Your front desk staff is great, I would like to personally thank Roman for his assistance during my stay.
I highly recommend your hotel and I plan to return in the near future.
March 11, 2013
Rated 5 out of 5 by dennis excellent management
The manager, Mr K Quinn, was exceptionally accommadating. He has
a great since of humor. He even greeted
us when we arrived. We have staying at
many Starwood properties. All the services
we required at this hotel were excellent. We were in London for nine nights and we will definately come back again to stay at this hotel.
April 30, 2013
Rated 3 out of 5 by jeffmy OK but did disappoint.....
Staff is friendly and the place is fine. location is very good. I think my issue is Friday night the palm bar is closing before 12:30am. the website says it's open til 2am. I wanted 1 drink and a lite snack and I was told to go to room service. not what you want to hear. the place was still busy and people asking for drinks past 1am. No luck.
Building does need some upgrades, but it's a decent place, I'll stay again, but I get little upset when you pay good money to stay at a place and the staff chooses to close early especially on a friday night. location is close to green park station, picadilly line from heathrow is nice.
March 21, 2014
Rated 1 out of 5 by MMoh Paper thin walls
This is a very old Hotel very thin walls and creaky floors. I heard the conversation of the guest across from my room. Room doos closed with a slam! Waking you up at all hours.... The receptionist were not very friendly, I asked for help making a call, the told me to read the directions in my room.
August 13, 2013
Rated 1 out of 5 by Rich2809 Worn out.
I did not like this hotel. It is worn out and dated. I had a suite and it reminded me of being in a low rent apartment. Awful. The suite was dim and dingy. It is just too depressing to write about. I did not get my room through price line etc so I paid a lot. Lots of better hotels in the area.
March 2, 2012
Rated 3 out of 5 by consultant1490 This hotel will benefit from its scheduled makeover in the fall
I am a platinum star woods guest - used upgrade to a suite. Although I had read the reviews about tired furnishings, I had assume that the suites would be better than they were. My suite had a vague view of the sky (very dark overall) and VERY tired furniture. Unfortunate because the location is very nice. Stuart the concierge deserves a shout out for helping. The rest of the staff not so much!
May 19, 2014
Rated 2 out of 5 by Notajoke Platinum Experince...Not
For people who do not regularly stay at hotels I would suggest that the experience they receive at this hotel was fine.
However as a Platinum member I was expecting a little more, why?
The check-in sign for SPG Gold and Platinum serves no purpose, everyone queued. In every other SPG hotel I have stayed in there is clear separation, thus allowing Gold & Platinum members the respect for the dedication to SPG hotel group. The same experience was received on check-out. Please do not tell me that at peak times this occurs, if you know it occurs then staff it accordingly.
The “Suite Night” upgrade I used was a disappointment, the room was tierd in appearance, the bed and especially the pillows were not the “Sheraton” standard, no iron in room. The view from the room felt like I was looking through into a back alley. I was also surprised that not even complimentary water was provided.
The whole experience did not make me feel valued; I suppose we cannot expect the same level of service at all of the Sheraton Hotels.
September 9, 2013
Rated 5 out of 5 by MountainJ Understated Elegance - refreshing in an otherwise brash new world
I was somewhat reticent to book a stay at the Park Lane Hotel after reading a number of scathing reviews. However, my own firsthand experience was quite the opposite. The place has an understated elegance that many brash souls used to eating in faux-marble designed MacDonald’s or zipping through neon-lit modern airports find hard to appreciate. The room I had (6th floor) was large and generally well appointed – the only quibble being that the light switch to the bathroom was to the left of the right opening door...
Having been brought up in a relatively opulent country manor in Surrey, I found the bathroom’s classic design very reassuring. Sure, the taps don’t have dual-flow, but as I wrote, everything doesn’t need to be regressed to the functional blandness of a fast-food outlet. The bed were comfortable and the sheets crisply clean and ironed. The towels, equally spring-fresh. The staff were some of the most competent and pleasant - without being sycophantic, I have come across.
My guess is that a proportion of the people who have complained about their stay here are those that really could not afford such near-upper class style, but splurged all they same. Having done so, they were then hyper-sensitive to every perceived blemish to “get their money’s worth”, without realizing elegance and the latest high-tech gizmo are anathema! I will certainly return... And the location saved hours and a fair chunk of change on Tube and taxi rides...
September 17, 2013
Rated 3 out of 5 by globetrotting needs a makeover
the hotel would have been grand in its day, but is looking tired, Very odd when arriving with cases and having to walk through the room where people are paying good money to have afternoon tea...no platinum recognition whatsoever (rooms and suites were all available that night) Ate in the Italian restaurant which was average hotel food.
May 21, 2014
Rated 5 out of 5 by DRPDD Great Location
Can't beat the location. Service is great. Rooms are just adequate and bathrooms a little lacking but this is true throughout London. Breakfast, if included, is good. Otherwise there are plenty of nearby cafes to eat at. But location makes it all worth it!
November 4, 2012
Rated 3 out of 5 by Dave987654321 Wifi
Please sort out the wifi and phone signal coverage.
The wifi drops out all the time making it extremely difficult to do business. It's been like this during past stays also.
It's 2014, guests expect reliable internet in every room at a 5 star hotel
May 23, 2014
Rated 3 out of 5 by CAPSTER Tattered
Hotel needs major investment. The ground floor areas are fine but the upstairs is old and needs work. The staff is doing the best they can do with what they have to work with. This is a corporate thing to fix. Location is absolutely top notch.
December 21, 2011
Rated 4 out of 5 by Mats Good Enough
When I am in London, I normally stay at this hotel as the location is fairly good and I am upgraded to a suite as a Platinum. All the facilities are old and the renovation is expected, but the staffs are very kind and I feel as a second home.
February 21, 2012
Rated 1 out of 5 Never to Return
I have stayed at the Park Lane and recommended it in the past. This time the room was awful, the wifi didn't work ('it is difficult in that part of the building') even though I was charged for it with my gift, we had to move couches to get the second bed in the room...yes, we lifted and moved the furniture, and yes we booked a two bed room. The room was no longer usable with all of the crammed in furniture in it, you should see the pics. I am still waiting for the water that we requested...twice. The plug converters required three calls, the second call said we had to pay 3 pounds for them but we could keep them (just wanted to charge our phones, we did not want to be obligated to purchase electronics). Janitor carts outside our room the entire stay. As I said, I have stayed here before and was elated. I brought my friend there this time and spent the entire time apologizing. When I shared my concerns with the staff, they said, "Sorry you feel that way." Of course no one removed furniture, brought water, etc.... NEVER AGAIN, and it is a shame.
June 1, 2013
Rated 5 out of 5 by Steve095 A return visit
The Sheraton Park Lane is where we always stay while in London. Each stay at this wonderful hotel is special, thanks to the staff, the quiet and comfortable rooms and the perfect location; ohome away from home.
September 18, 2012
Rated 3 out of 5 by JavierE Needs a revamp
This hotel is old, old, old. Desperately needs a revamp. There are other, newer hotels in London available for the same price. The staff is helpful, but all their efforts are hampered by how old the rooms are.
November 17, 2012