Rated 4 out of 5 by Clydesdale7 Great place, great location
The Park Lane Hotel is a wonderfully quaint hotel in Mayfair, right near Piccadilly. Nice, clean rooms with wonderful showers (with usage instructions...needed by those not familiar with this style of shower). Exceptionally comfortable beds make it possible to get a good night's sleep, even if you've had a really busy day. I particularly enjoyed the bar and lounge area, where the attentive staff made it possible to have great business meetings or to just sit back and relax. The hotel's WiFi is very good as well. Ideal for both business travelers and tourists, the hotel will undergo a major renovation soon which will make it even more hospitable.
July 26, 2014
Rated 2 out of 5 by AshleyfromNY123 Old hotel, needs updating
Althought his hotel is in a great location for a great price, the quality of the rooms are fair to poor. I am a Platinum SPG member and stay about 250 nights a year with Starwood. This is probably the lowest quality hotel I have stayed with, but in a very convenient location. The room I had smelled absolutely awful, and did not seem to be clean. The air conditioning unit worked pretty poorly as well on very hot days. If you are planning to be out sightseeing all day, the rooms are doable, but otherwise, try another hotel for more comfort.
July 22, 2014
Rated 1 out of 5 by Matt35 Run-down hotel with good location
The hotel really didn't meet my expectation and it isn't worth Sheraton brand.
- hepful staff (for platinum guests at least)
- central location
- nice, art deco interior (but old run-down furniture in certain rooms)
- wifi connection is really bad inrooms overlooking to green park
- rooms overlooking to the inner yard (more percisly overlooking to the roof of the lobby) has no central a/c, only standalone machines with pipes going thru the windows
- in rooms on the 8th, one can hear the central a/c on the top of bulinding non-stop, the a/c vent in the room is in front of the bed (the air comes into your face directly), whenever you or your neighbor open the tap or flush the toilet there is a very loud noise coming from the pipes for a minute long. Imagine what if your neighbor comes home during the night and goes out to the bathroom when you are asleep.
- airco issues inthe lobby and restaurant. I was actually sweating one morning as the a/c didn't work at all and no windows were open
- everything is very old in the hotel and it really needs a full renovation
July 25, 2014
Rated 5 out of 5 by Precious6871 Great location
I arrived at the hotel after a long day of travel and was thrilled to find out that I would be given a free upgrade to a studio suite as there were no longer any regular rooms available (booked with SPG points). The room was large, comfortable and more than satisfactory. The staff was very helpful with bringing a fan to the room as it was somewhat hot, even with the windows open.
The location near Green Park Underground was excellent for our return journey to Heathrow. I would highly recommend this hotel.
July 22, 2014
Rated 1 out of 5 by JOwi A 4star hotel at best
This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down.
The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability.
The last upgrade to this facility was probably done in ... 1976?!
Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time.
January 22, 2014
Rated 4 out of 5 by Ken38 Problem
We got our room at 5 PM, brought our luggage up and went out. It was hot outside so we turned the air conditioner on. When we returned around 11 PM, the room was very warm, warmer inside than outside
I feel that I am due some points for this, as we had to leave the windows open all night
July 24, 2014
Rated 1 out of 5 by Yas16 Worst Starwood Hotel ever
The poor staff had to apologise endlessly for this horrible hotel. The carpets were filthy and the air conditioner broke down in our room, then the replacement unit broke, then the elevator broke down with us in it on our way to a new room with air! While the air worked the toilet gave off a sewage smell! All the surrounding hotels were full so we were stuck! At $450+ a night! it was a dump
Only nice room was the one in the pictures where they served tea @ $60 per person. Disgusting!
July 21, 2014
Rated 2 out of 5 by MTexas Tired in London
The positives are this hotel has big rooms..but they need HELP! We had 2 rooms and the A/C was not adequate in either. I called 3 times about the A/C and finally gave up. The elevators are very slow and trapped people twice during our stay. The staff was friendly but there was never a door man when we needed one. We had to go on the street and flag our own taxis. Certainly not run to the quality of other SPG properties. Great location!!!
July 22, 2014