Rated 5 out of 5 by NJStephen Excellent hotel and staff
We stayed for 8 nights and had a lovely experience. The front desk staff was excellent and the room was very nice and cleaning staff did an excellent job. The air conditioning worked fantastically and the bed was firm and comfortable. We will definitely stay here again.
September 8, 2014
Rated 3 out of 5 by PM2014 Blood on the Wall!
I have stayed a number of times in this hotel for business and it has always been good. On this occasion I upgraded to a suite as my family was accompanying me. I asked for something with a view of the park so the kids could have something to look at but upon getting the room there was no view, just a view was of an adjacent wall. Not a big deal but as a longtime Gold member it would be nice to have been given one of the better suites as they said they could accommodate that at check in (and we had to come back 5 hours after arriving as the room wasn't ready)
The one thing that was very unsatisfactory was that there was blood on the wall above the bed. Thankfully my wife didn't notice and as such I didn't make a big deal as I didn't want to change rooms after unpacking all the kids stuff. When I mentioned this to the staff at the desk and asked them to make sure it was cleaned up before we got back it was done though no apology or alternate room was offered which was a little disappointing. I only hope the previous occupant sneezed while having a nose bleed as the alternative doesn't bear thinking about. I still like this hotel and it's location and would stay again but my experience on this one occasion could definitely have been better.
September 2, 2014
Rated 5 out of 5 by kochie fa
It was a great 12 day stay and Roman your manager was most phenomenally gracious and kind in accommodating me in the beautful room that I had on the 8th floor-- All of the front desk including Georgina and Martin as well were just super when I needed help- Not to forget your great Concierge Richard who was so helpful with his recommendations- In the dining room Tessie and Patty are wonderful forever and Jason as well and the new young fellow Newton was so most kind in giving his attention!
September 1, 2014
Rated 4 out of 5 by david001 Perfect location, great experience
The location, just down the street from the Ritz, across from Green Park and less than five minutes to two tube stops. The Tea Room is grand and beautiful, the lobby small and depressing, but functional. Our rooms were large and had a great view of the park. Nicely set up but a little dated. Overall we loved it though.
September 1, 2014
Rated 1 out of 5 by Jayne1966 Very poor
Such a shame - I imagine this hotel was beautiful once but that was a very long time ago now. Considering where the hotel is and the name of the brand, I have never been so disappointed in a hotel as much as this. It is so overdue a refurb its embarassing, in fact shocking.
September 1, 2014
Rated 3 out of 5 by Mouna Needs improvement
Delay at Check in. the receptionist ignored us as if we were invisible and tried to be apologetic after we argued with him. The room provided was very small. the bathroom is clean but very old system with fluctuating hot and cold water mixer, the drain system was not working properly. The internet was weak and kept on interrupting.
I have stayed before at this hotel but the rooms were in better shape. This stay was based on spg rewards points. I hope this kind of rooms are not kept for "preferred spg" clients. However, the location is superb and the concierge was extremely helpful.
August 31, 2014
Rated 4 out of 5 by Telm Excellent location
The hotel is such an amazing period building, in need of a little TLC in places.
Our room was a little disappointing only one dressing gown, which had a hole in. No slippers . There web site mentioned sippers and dressing gowns! The double bed was up against a wall so had to climb over bed to get in and out. On a positive note the mattress was so comfortable.'
August 30, 2014
Rated 3 out of 5 by Stev1 Small room, WC
The room was small Compared to other rooms I've had during previous stays at the park lane Sheraton. There was not a chest of drawers to keep my clothes. The bathroom was tiny, shower space in the bathtub was almost unusable since the curtain hung almost on the shower head. And to reach the sink required opening the bathroom door, stepping in almost on the toilet, the closing the door to gain access to the sink.
All of the room furniture and fixtures were old, dated, and worn. The bed needs a separate sheet from the duvet cover.
August 29, 2014
Rated 3 out of 5 by Chris6907 Great location ... but needs a remodel
I've stayed in this hotel numerous times over the past few years for business. Great location. Across the street and you're in the park. I like the tea area too. It's a good place to relax and do a little work. Breakfast is decent and beds are clean and soft. It's also quiet at night. Better than the W and Le Meridian which are too noisy. However, I would avoid for the next year or so as they are starting some much needed renovations in Sept 14. Can't wait to see what she looks like in 2016.
August 28, 2014
Rated 2 out of 5 by Nicolo28 to old!
staff is ok ! good location near tube and near city center but too old!! expensive and too old ! i use fortunately star points for sleep one night here but if u pay 300 £ for night it's crazy for this hotel
August 26, 2014
Rated 1 out of 5 by TSZS Really Sheraton?
We were very disappointed during our stay for 3 nights in this hotel (very old facilities e.g. no air conditioning, although windows can not be opened. Besides noise of next rooms and corridors can be easily heard etc.) found very sorry for choosing this hotel among another attractive modern hotels in London.
August 26, 2014
Rated 5 out of 5 by Nina98230 Our favorite hotel in London
Top hotel in premium location. Outstanding staff and couldn't do enough for you. We were upgraded to a beautiful suite and didn't want to leave. Food was excellent. Definitely the highlight of our trip to Europe. We will return and look forward to seeing the hotel after the renovations. Thanks for a wonderful stay.
August 25, 2014
Rated 1 out of 5 by vkm88 Just awful
Platinum recogintion was way below expectations. Room was shabby to say the least. Large marks/stains on the walls, furniture in disrepair and very few electrical outlets in the room (some were covered over with plastic panels to keep guests from using them). The towel heater in the bathroom was left on even though it was blisteringly hot outside, so whole room was stifflingly hot when we checked in. Hotel badly in need of refurbishment. Buffet breakfast was pretty poor as well. May be nice after remodel, but until then I would stay away. I have never left a bad review, but this hotel is just not up to Starwood standards.
August 25, 2014
Rated 4 out of 5 by Charon123 Pretty good stay but don't get the Afternoon Tea!
Did not realize that there are no soft sheets in UK. And no one gets a top sheet any more, had them 22 yrs ago. At least the Park Lane gives you wash clothes, no others did.
But the Afternoon Tea was disappointing to horrible:
1. stale bread, 4 small half sandwiches w such a thin spread of filling that you could not even tell the type, tasteless.
2. really tiny helpings, yrs ago when there, they gave you full platters so you could help yourself instead of doling it out themselves.
August 25, 2014
Rated 5 out of 5 by travelfrequent Escellent Service
Great guest room; Great Service. Management cares about its guests.
August 22, 2014
Rated 4 out of 5 by Zippe10 Great location, a little tired
I often stay at this hotel on business as it is in a great location. It has all the facilities you need, but it has to be said that the décor is a little tired, an is in need of a facelift.
August 21, 2014
Rated 5 out of 5 by Ladylois55 Could not fault
My husband and I stayed for two nights and could not fault our visit to this hotel.
Our room was warm and cosy. We had a large marble bathroom and an view of Green Park.
All staff we encountered, were helpful and courteous. What more can you ask?
August 20, 2014
Rated 1 out of 5 by LW2013 It's not worth the money spent
The front desk didn't well offer the SPG Platinum benefits upon check-in. The room seemed very old, so as the facilities. e.g., the air-con control button was out of order. The toilet flush was out of order too. A worker came for cleaning window at 8am-ish, then followed by housekeeping ring at 8:30am. Not really good timing for guest.
August 20, 2014
Rated 5 out of 5 by Judithecatlady Great location!
Our stay at this hotel was very nice. The location on Piccadilly was perfect - we were able to walk to most of the attractions we wanted to see. We really enjoyed afternoon tea, and all of our food and drink experiences were great. The staff was nice and helpful, and our overall experience here was excellent.
August 19, 2014
Rated 3 out of 5 by Darien28 Facilities of this hotel needs improvements
There are 2 elevators in the hotel, but apparently one of them has been out of order for a long time such that a metal plaque is permanently displayed by the elevator. This caused a lot of delay to the guests getting to their rooms. This is definitely not a SPG quality hotel.
August 18, 2014
Rated 5 out of 5 by AGMTravel Comfortable Elegance
I stayed here twice over the past fortnight. On each occasion the staff were friendly and gracious and helpful. The hotel is very comfortable, well appointed. Maybe the hallways need a bit of an update, but the rooms and public spaces are quite nice. The location is excellent with the Green Park tube stop, which connects Piccadilly, Victoria and Jubilee lines, a 5 minute walk away. Of course the Piccadilly line connects Heathrow so LHR access is easy and cheap. The park across the street is a great place to enjoy morning coffee. I would definitely stay here again.
August 18, 2014
Rated 2 out of 5 by Basol In need of significant upgrade
The hotel is located in a great location but is in dire need of an upgrade.
The breakfast area is dull and not up to the Starwood standard. There was a foul smell throughout the common areas in the hotel. In order to cover the odor, there was a lot of fragrance sprayed throughout which made the smell even worse. During our stay, we did our best to stay away from the common areas.
The elevator system is awful. There are two elevators (not elevator banks, just elevators) which are not adjacent to each other with two separate call buttons which are not linked. Every time we wanted to use the elevator, we would have to press two call buttons and run back and forth.
August 17, 2014
Rated 2 out of 5 by Fenella Excellent position
This hotel is in an excellent position for shops tourist spots & theatres etc.But the two entrances are rather confusing, and the back one is better when arriving as reception is there, but the front entrance which probably most people would use is just a vast space, which you then have to walk through the bar area & up steps to find the reception, not good is you are dragging a suitcase, as there is no doorman at the front..... very strange for a hotel of this calibre!! Also no tea and coffee making facilities in the room, and bathroom VERY small.But the staff are lovely and try to be very accommodating.. Breakfast has a good choice of food. Cirtus restaurant not bad, but needs a childrens menu.Also | sent emails with my request for beds in the room, which had not been adhered to , and we had to get them to implement them on our arrival.
August 16, 2014
Rated 3 out of 5 by karenkarenkarenkarenkaren good location but a bit shabby
The carpet in the reception area is absolutely filthy. I meant to take a photo of it to send to Starwood. It's not the way to "greet" your guests.
Staff was helpful and polite, but not especially well-informed.
August 14, 2014
Rated 4 out of 5 by Paolo61 This hotel has a fantastic position
You can reach some of the most famous landmarks in a short walk and Green Park station is so near. Staff is excellent . Our room was comfortable and clean.
August 13, 2014
Rated 5 out of 5 by colombo6 VERY GOD HOTEL
Enjoyed our stay at Sheraton Park Lane, room very clean, breakfast excellent, would recommend this hotel and would stay agaon
August 13, 2014
Rated 5 out of 5 by Jama63 Great staff
I would like to thank your staff for being absolutely amazing, especially Linda at the reception. Thank you for making our stay a very memorable one.
August 8, 2014
Rated 3 out of 5 by Kahuna45 This hotel has a great location
Good hotel in Green Park area with good access to the Underground and to some of the finest restaurants in London. Old world hotel but nice rooms and charm.
August 7, 2014
Rated 3 out of 5 by Jacq1 Location, location, location
This property is located in prime proximity to the palace, shopping and eating. Rooms are small and old and very cramped. Tough for 2 people to find room for both suitcases. TV was in an odd location and could not been seen from anywhere but the desk. Had to move the furniture around to see from the bed. AC was not working when we arrived and room was very hot and stuffy (happened to be in the 80's that day with high humidity. Someone responded quickly to fix, but it kept going out. Very frustrating.
August 6, 2014
Rated 5 out of 5 by QueenieBee1 Park Lane Hotel always lives up to expectations
We have made several short visits to the Park Lane Hotel and the hotel has always lived up to its expectations. The upgrade offered to us for a suite was absolutely fantastic overlooking the park. We will be back!
August 4, 2014