The Park Lane Hotel, Londres

  • Piccadilly
  • Londres,
  • Inglaterra
  • W1J 7BX
  • Reino Unido
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Nota: En este hotel, los huéspedes de hasta 12 años de edad se consideran niños. Por favor, adecue la cantidad de adultos y niños según sea necesario.
Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política del familiar

Los niños de 12 años o menores pueden utilizar las camas existentes en la habitación de cortesía acompañados por un adulto. Podrín cargarse cargos adicionales por camas plegables, camas plegables para niños y cunas.

Política de edad mínima

Los huéspedes deben ser de 18 años de edad o mayores y contar con una identificación con fotografía para reservar una habitación.

Rated 3.1 out of 5 by 723 reviewers.
Rated 3 out of 5 by Tired and ready for the pension. This is Hotel was a fine hotel in its day. Its Sad to Say that despite the horrible staff(50% of the time I stayed here) are less then helpful. You have a great location for London...W1(not George Bush,,,he did win twice too.) and that is why I stay here when "the Price is Right". I've dropped my gold SPG and traded for another chain(those mormon folk) as I have not been overly impressed with SPG through the many years I have been a member....sorry to say this. March 30, 2014
Rated 1 out of 5 by Worst experience in 15years I booked this hotel over 2 months ago due to its location and Starwood facilities. My reservation explicitly says No Smoking (I have allergies/asthma) and you gave me a smoking room. I would also not even call this a room but more a closet with no view! I just don't understand why would I been given the worst possible room in this hotel when I booked it so far in advance! Front desk was did not even care when I complained! Even when I asked for an upgrade as gold member. In any case, please don't send email welcoming people to you property and saying you are ready for our arrival when you absolutely don't mean it. This was the most horrible stay of my life! July 6, 2014
Rated 1 out of 5 by It's not worth the money spent The front desk didn't well offer the SPG Platinum benefits upon check-in. The room seemed very old, so as the facilities. e.g., the air-con control button was out of order. The toilet flush was out of order too. A worker came for cleaning window at 8am-ish, then followed by housekeeping ring at 8:30am. Not really good timing for guest. August 20, 2014
Rated 5 out of 5 by Great Location and Friendly Staff The location is perfect for exploring London while enjoying a break from the crowds. Located about a 15-minute walk from the hustle and bustle of Piccadilly Circus, the Park Lane is along side a beautiful (great for strolling, people watching, or a jog). The staff is extremely helpful and accommodating. We enjoyed an upgraded room and the platinum breakfast. The concierge assisted with tickets and transportation - going above and beyond to help secure tickets "forgotten" in the U.S. September 23, 2013
Rated 5 out of 5 by This hotel was very comfortable and perfectly located I stayed here with my 15 year old daughter for a 3 day treat. We had booked last minute and got a good deal on what i think was a standard room?The reception staff were exremely courteous and helpful. The lounge area was elegant and warm, with a harpist adding to the ambiance!Our room was quiet with very comfortable twin beds, walk in closet and large bathroom, in which the fixtures and fittings weren't 5* but perfectly ok.All very clean, staff friendly, hotel location perfect! November 19, 2012
Rated 2 out of 5 Disappointing The room was old, with precarious heating system. Shower was always either too hot or too cold. No recognition of SPG Gold status to get a better room. But the worst was that I was charged GBP 7.50 for making a short call to the SPG Customer Service. Hard to believe I had to pay more than USD 10 just to briefly speak to SPG given the fact I was calling from Sheraton! When I complained the front desk told me there was nothing they could do. I will not stay in this hotel again. October 15, 2012
Rated 3 out of 5 by Disappointing this visit We've stayed several times at the Park Lane Hotel in London, and we very much enjoy the convenient location and comfortable beds. This most recent stay (May 31st), our room (#506) was very small, with little room for us to open up our suitcases and maneuver about. Also, the air-conditioning was not working properly (needed after a rather warm day in London). So, disappointing for this last visit, but have had good luck here before and plan to stay here again in the future. June 2, 2013
Rated 2 out of 5 by Disappointing Technical standard not up to date: 1. In 2011 one would expect free internet access in a hotel at this level, specifically in an executive room. The access one could buy was rather expensive. 2. More electrical outlets are required these days in order to be able to charge mobile phones, PCs and Ipads etc. in parallel. 3. No coffee or tea options in the room 4. The bathroom was large, but cold and smelled of cigarette smoke most of the time. General comments: 1, The location is very convenient 2. The Palm Court is very nice 3. The room was spacious 4. The breakfast was medium, crowded and noisy. Not worth the money. 5. Food in the Palm Court was very good 6. The bed was also very good (as always at the Sheraton hotels) 7. Reception areas and corridors would benefit from a general upgrade, specifically the carpets. December 14, 2011
Rated 3 out of 5 by Hotel needs updating The lobby of the hotel is nice and warm however, the rest of the hotel needs a face lift. My room desperately needed a paint job and the furniture was dented and splintering. I asked the front desk if my room was indicative of the rest of the rooms and received a "Yes, that is our standard room". The concierge was less than helpful when I was asking directions to make a client meeting, Overall, I would not stay at this hotel again except the location was not bad. December 12, 2011
Rated 5 out of 5 by Great location! Our stay at this hotel was very nice. The location on Piccadilly was perfect - we were able to walk to most of the attractions we wanted to see. We really enjoyed afternoon tea, and all of our food and drink experiences were great. The staff was nice and helpful, and our overall experience here was excellent. August 19, 2014
Rated 1 out of 5 by Stay somewhere else This is a very old hotel, in need of repairs. In addition, the staff is not attentive and the hotel is poorly run. The rooms have not been updated since 1990 - and they are not vintage / classic - they are in disrepair. The staff is slow to respond and has no platinum recognition. The hotel would be tolerable for $100 but not for any more. Certainly not for the current point level, either. It is surprising that it is considered a Starwood property. February 20, 2014
Rated 5 out of 5 by Escellent Service Great guest room; Great Service. Management cares about its guests. August 22, 2014
Rated 5 out of 5 by THE FINEST PAD IN THE LAND. I'm certain that if The Queen didn't reside at Buckingham Palace while in London Town she'd be resting her royal head at The Park Lane. Bravo and Blessings to the staff and management for providing everything anyone may need for a truly delightful stay. My beautiful wife and I are already looking forward to a return visit. The Park Lane ROCKS!!! October 7, 2012
Rated 5 out of 5 by Could not fault My husband and I stayed for two nights and could not fault our visit to this hotel. Our room was warm and cosy. We had a large marble bathroom and an view of Green Park. All staff we encountered, were helpful and courteous. What more can you ask? August 20, 2014
Rated 5 out of 5 by Home from Home It's all about the staff at this hotel. It's very classic London hotel kind of the Downtown Abbey of hotels. Duty Manager Andrew has to be the best in the business nothing too much trouble before I arrive he ensures all is as it should be. The Manager and Front Desk manager always come and say "Hello" particularly if there's rugby being played somewhere. Warmest of welcome's from Concierge to Palm Court staff particualry when they get to know your name!! October 18, 2013
Rated 4 out of 5 by Great location, a little tired I often stay at this hotel on business as it is in a great location. It has all the facilities you need, but it has to be said that the décor is a little tired, an is in need of a facelift. August 21, 2014
Rated 5 out of 5 by We loved our stay! We new the Park Lane had a great location, but we have to say we were really pleased with the hotel itself. The room and bed were excellent/comfortable and the shower pressure unbelievable! The lounge spaces were excellent and the staff was always pleasant and helpful. Our daughter and granddaughter had a separate room and were equally pleased. We would recommend to anyone. April 30, 2014
Rated 2 out of 5 by A disappointment I stayed at this hotel a number of years ago and was very pleased. it is clear, however, that they have not maintained the hotel at all over the years. From the dingy lobby to the dirty hallway carpet, it did not bode well for our stay. The guest room was a complete letdown; dirty walls, cracked tiles, sink and tub; filthy grout and windows. The furniture in the room was completely mismatched and in very worn condition. A true disappointment for abrand October 2, 2012
Rated 3 out of 5 by Needs renovation Although the location is great, the rooms and corridors are in desperate need for renovation. The plumbing is just awfull with either burning hot water or icy cold water (from the sinks and shower; without changing anything). You have to walk through the restaurant to exit the hotel on Piccadilly which is quiet annoying when you're having a nice and quiet (btw excellent) high tea. Price/quality it's exspensive compaired to other SPG hotels in London. December 5, 2012
Rated 3 out of 5 by Average Was there 1 night last week. Definitely not a 5 star as advertised! Very old and dated. Room was not very clean, especially the bathroom. Staff was OK but when I went to talk to concierge at 6 pm no one was there. the bellhop guy told me he went on a break...he tried to help me, and was very nice, but he did not know much about restaurants, etc. I can't believe they had no one at 6 pm! Location however is fantastic! Will stay there just for that... January 9, 2012
Rated 5 out of 5 by Great Service A great stay. We stayed during the last week end before Christmas, London was extremely busy, but the hotel catered excellently for my family and I (2 x Children 8 and 6), and the staff made it easy to forget the chaos outside. Car parking arrangements were excellent. (underground, attended garage), and the Hotel Reception & Check in/out was quick and easy. Breakfast was great with a mix of Hot and Cold Buffet, with accommodating opening hours. December 24, 2013
Rated 3 out of 5 by Good value, but... As has been noted elsewhere, no way this is a 5 star hotel. Then again, I doubt they ever get 5 star money for it either, but would be upset if I had to pay that much. There is virtually no lobby and the elevators are slow and only 2 of them; one was out of commission for entire time (5 days) we were there. Great location and our room was very nice, tho complementary coffe service was "instant" rather than brewed. Internet service was querky. July 8, 2013
Rated 1 out of 5 by This hotel needs a serious upgrade How do you treat a group that books 9 months in advance, booked upgraded studio suites with multiple requests for upper floors facing Green Park, spends over $19,000 (US) while staying 28 room nights...you give them some of the crummiest rooms in the hotel...literally. All but one room faced the back alley, 3 of the 6 rooms were the 'elevator rooms' (room 128, 228 and 428) sharing the elevator wall. Totally disappointing won't return... October 19, 2012
Rated 5 out of 5 by Excellent stay!!! I spent 5 days in this hotel with my wife. Excellent view from the room overlooking Green Park. Staff was very kind and honored my SPG membership level. Breakfast superb, Shepherd Market with nice and cosy restaurants just one corner away. I was reading with slight concerns the reviews before I booked this hotel - I was ensured by Ms Kuras that they will pay attention to my room allocation. Thank you, it was indeed a memorable stay! May 28, 2013
Rated 4 out of 5 by Lovely room, very convenient Beautiful room, with a huge bathroom. Great location, close to the Green Park tube station and many sites. The only gap was service at reception. When I checked in and also when I tried to check out, the queue was long. Appear to be under-staffed. Myself, and several guests, also commented on how very slow the elevators are. Allow extra time if you have luggage and are checking out. Room was quiet and the bed was very comfortable. November 18, 2013
Rated 1 out of 5 by Reluctant attitude at Frontdesk & Bar Front Desk was not willing to respect reservation made for a Classic room - King bed nor were they willing to offer alternatives while hotel not being full. Ended up in tiny room with small Queen bed. Various basic elements in room were missing (Iron/Hairdryer) Bar staff was not willing to adapt the bar bill to respect the SPG Gold privilege/discount. Front desk had to do so during Check Out - but not without a series of comments. July 17, 2012
Rated 3 out of 5 by Facilities of this hotel needs improvements There are 2 elevators in the hotel, but apparently one of them has been out of order for a long time such that a metal plaque is permanently displayed by the elevator. This caused a lot of delay to the guests getting to their rooms. This is definitely not a SPG quality hotel. August 18, 2014
Rated 5 out of 5 by Perfection Stayed for 2 nights. Location is perfect for tourists being right on Piccadilly. Walk across street and be at Buckingham Palace in 10 minutes. Close to Harrods, Piccadilly Circus, West end theatre etc. Hotel was clean and all staff we encountered were very welcoming and friendly. The beds were very comfy and air conditioning was a bonus as London was in the midst of a heat spell. Would highly recommend this hotel to anyone. July 28, 2013
Rated 5 out of 5 by A beautiful entrance off Piccadilly Having booked this through Last Minute as a secret hotel it was really excellent vaule for money. The room was not huge but just right for a single occupancy. I was surpried that there was not a "Welcome Tray" as standard but as soon as I asked one was brought at once. The staff are excellent, will definitely stay again. April 26, 2014
Rated 1 out of 5 by One of the Worst Experience with an SPG Property Other than location, this hotel has nothing to offer. Poor quality small rooms with old furniture, dismal service, and complete lack of care from the Duty Managers and the Room Service. Unsafe property to stay because the small rooms are packed with junk furniture that minimizes the walking space and increases the potential of running into an hard object while moving around in the room. Climate control is primitive. November 30, 2012
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