Rated 4 out of 5 by Aussie Great location
The location was perfect for tourists. We were disappointed our room wasn't fully prepared on our arrival at 5:30 pm and had to wait for an extra bed to be set up in our room (not good after 25 hours of travel). The safe in our room didn't work and wasn't fixed during our 6 day stay. We had to use the safe in the reception area which was inconvenient. The bathroom needed upgrading as did the bedroom - old and tired. Happy with breakfast and restaurant meals. Disappointed that we weren't able to have breakfast in our room on our last day. We had to leave at 6:15 am and the breakfast area didn't open until 6:30am and we were told the price we paid for our room only included breakfast in the restaurant, not room service (a bit mean). Concierge staff and restaurant staff were very professional, friendly and helpful.
January 19, 2012
Rated 5 out of 5 by Nlode Excellent Hotel at a Wonderful Location
The hotel is just across Green Park, near Hype Park, and at a short walking distance from Piccadilly Circus and Mayfair. And from Heathrow, you take the Picaddilly line to the Green Park station and you are 200 meters from the hotel. Room was great, spacious and in excellent condition. Staff was very helpful, and Mr Kieran, with whom I had exchanged some emails before my arrival, came to greet me at check-in, which was a nice surprise. The hotel surpassed my expectations.
November 5, 2012
Rated 5 out of 5 by ed1055 Great Location
Great location, excellent service. Concierge was very professional and she was always greeting me by my last name.
At the reception Andrew was nice, professional and smiling all the time, he checked in and checked out, and he was polite and he looked very sincere ( two thumbs up for him). The breakfast was good, and the servers excellent. The room service great. Dinner at Citrus was bad, I did not like the food. I complained with the restaurant manager about this.
November 10, 2013
Rated 2 out of 5 by hellokit room is small and old
The room is small and old. there is no executive lounge at the hotel. Location is good though, very close to the park and shopping districts.
When I checked out, I gave 3 green save cards to the staff but at the end they only rewarded me 500 pints instead of 1500 points. I wrote to the hotel but issue wasn't resolved. I wondered any investigation was done or they said say No to me without any explaination.
Overall experience with the hotel was very disappointing.
October 22, 2013
Rated 1 out of 5 by Lorrqua12 This hotel does not meet 5* Standards
I was very disappointed with this hotel - the room was very smal, with very limited room to move around. The bathroom was too small with restricted space if you are a large guest. The tiles in the bath were not clean and the grouting was very dirty around the bath. The carpets in the bedroom area were badly stained. The small double bed sunk in the middle, the pillows were poor quality.No tea and coffee facilities in the room - no spare pillows - the list is endless!
July 1, 2013
Rated 4 out of 5 by TexSedona Great location
This hotel is in a great location but also away from the bustle. With Green Park on the other side of the street, it is nice to walk through and have a picnic. It is a short walking distance from Buckingham Palace.
The staff was very helpful and we were actually able to get our room at 7:00 am that morning, which surprised us.
As all of London's hotels, it can be pricey but combining points and special promotions that spg ran, we were able to keep it in our budget.
November 30, 2011
Rated 3 out of 5 by SFTraveling The rooms need renovated
The public space is grand and beautiful as you would expect from a hotel like this. The rooms are very disappointing, well in need of a renovation. The carpet was disgusting - you wouldn't want to walk barefoot on it. Bathrooms were old and needed updated. The only this that was good was the bed. This was a Classic room, once of the smaller and less expensive ones, but it still wasn't any where close to what they charged for it. It was way below Sheraton standards.
December 11, 2012
Rated 5 out of 5 by mfeigel Great Room and Location
This hotel has gotten mixed review, but we upgraded and got a suite, "Chelsea" . The suite was very large and comfortable.. The bathroom was a very nice size. Very clean and everything in perfected ordered. Great location. Will stay again here and ask for this suite.Don't eat at Citrus Restaurant,, terrible food and service, it took over 2 hours, think they lost the order because other came in later eat and left. The food didn't match the description on the menu.
July 4, 2012
Rated 2 out of 5 by supermurt Needs improvement
We had a bed which sloped into the middle, ye rom was tired with a coat of needed at the least. The shower wouldn't stay at a constant temperature, it was either lukewarm or scalding hot, the fixtures and fittings in the bathroom were old and now very poor by modern standards. There were cracked tiles, exposed pipes and cables which should have been boxed in.
I expected so much more as the stay was for my partners 30th birthday anf left incredibly disappointed.
December 30, 2012
Rated 2 out of 5 by rrrr Small Room, Clean but reeked of smoke
For the amount I paid I was surprised to find such a small room. Bed was comfortable and it was all clean but the someone in the room next to me must have smoked all night as I woke continuously as they had started up. I commented on the smell in the hallway to concierge when we walked to the room saying I hope its not a smoking room as it even smelt bad then.
Doors in the connecting hallway bang close and should have a catch on them so that it doesn't happen.
February 20, 2013
Rated 4 out of 5 by JDCoon Park Lane Hotel is Excellent
The Park Lane is what I would term quintessentially London. It has an excellent and attentive staff. The rooms are nice and I love the feel the hotel exudes. It's location is hard to beat. I have stayed here often over the years and will be bringing 20 people with me next June when I stay here again. I always recommend it to anyone I know going to London.
Rest assured the staff will exceed your expectations.
Thank you to all at the Park Lane!
October 20, 2013
Rated 2 out of 5 by cheryl no nonsmoking rooms
I am a Platinum member but was given a smoking room . When I inquired about another option for a non smoking room vis a vis my profile, the front desk insisted the room was nonsmoking despite ashtrays in the bathroom and bedroom. The front desk personnel are very disrespectful . Another example was when I asked for a bottle of water in lieu of the Platinum breakfast and local amenity, they said "no" and that I should buy another bottle of water from the minibar. Although, the hotel is a Sheraton, it has no Club floor and needs to be renovated with a new lobby,new carpet, paint etc. The hotel should be taken out of the SPG family until it is brought up to the new standards.Further the staff should be trained so they are not rude to guests. Merely because the hotel is in an ideal location should not be an excuse for the poor conditions.
June 10, 2013
Rated 2 out of 5 by Tony123 This hotel does not work for me.
We arrived at 13:00 hours and were told that our rooms were not ready. At 17:40 one of the rooms was still not available. Check-in was a wait as well.
The curtains in the suite we were in did not close fully.
On check out we had to clarify that we had taken the "green" option and remove the movie charges as we did not watch a movie.
At check-in I asked to speak to a manager, but that did not, or could not happen. I will not stay at this hotel again.
July 6, 2013
Rated 4 out of 5 Very low SPG recognition
Hotel met my expectation with spacious room, lovely bathroom and breakfast was very good.
My stay was free from Avios in recognition of my patronage on my credit card provider and I chose this hotel because I have a gold card on SPG. My gold card was not recognised when I wanted a late check out because i didn't book directly through SPG. This is not a good way to treat a very loyal customer of 12 years. It will likely push me away to other brands.
November 19, 2012
Rated 3 out of 5 by DT1995 Weekend at the Park Lane
I was not offered an upgrade. Instead I was given possibly the smallest room at the hotel. Were it not for a chair, which barely fit, I would not have been able to watch the TV straight on, not that I watch much TV. The bed was perpendicular to the TV. To take a shower I had to do my best imitation of a flamingo, alternating from one leg to another. And I could not leave the in-room "airconditioner/heater" on at night because it was much too loud.
April 29, 2013
Rated 5 out of 5 by Sanchez2013 Above and Beyond
This was our first trip to London. First of all the hotel locations is fantastic. The hotel has easy access to the buses, subway, taxies, restuarants, shopping and list goes on. The hotel is luxurious and beautiful much better than I expected. The staff always treated us with a smile and respect. They went above and beyond to make our stay memorable. The hotel has any employee, Nelson, room service that ensured that our request and more were met.
August 8, 2013
Rated 2 out of 5 by BLRBusinessTraveller Not Sheraton Standard
Tired and in need of renovation. Staff are helpful, but too few of them means service is slow. Booked a suite - furnishings were basic & had seen better days. Curtains didn't close by a good 8 inches & were torn, obviously nobody had bothered to check them. Moved rooms, bigger suite - similar poor standard. No tea tray, no free water. Air con didn't work. Mould around bathroom window. Breakfast was the only good thing about the stay.
November 27, 2013
Rated 2 out of 5 by Shaun Great position but that's it.
What an excellent position this Hotel occupies but what a let down in standard of accommodation. I was shocked to find this standard of Hotel as part of a once great name ie Sheraton. Old and daggy is the est description I can muster for what should be a showpiece for the SPG group. Very clean though and great staff but my god in 2012 and for 300 GBP per night... Get your act together and renovate this classic property and make it special again.
November 9, 2012
Rated 2 out of 5 by JOHN26247 This is a hotel in need of care for guests
I am not really sure wether this freview will be read but I stay in hotels a lot and whilst I use secret hotels a lot this was billed as a 5* hotel but was little more than 3*.
The bed had no protective cover and when we asked for pilow protectors due to the pillows smelling musky we got extra pillow cases which were thrust at us rather than being put on.
I stay is Starwood hotels a fair bit and this is not meeting your standards - very sad.
September 23, 2013
Rated 2 out of 5 by Khophe This hotel is about location...
...but little else. Rooms are small and screaming for renovation, with miniature bathrooms, weak lighting and slow Internet. Breakfast is very expensive with probably smallest selection across SPG group. Staff is friendly and professional but there is not much they can do to improve your stay since hotel is decaying.
Last but no the least, though being a SPG Platinum I received no upgrade offer or special treatment...altogether disappointing.
June 14, 2013
Rated 4 out of 5 by Fred55 Good but not great!
A good but not great hotel.
Nice location-across from Green Park. Very convenient to Mayfair, Piccadilly and Buckingham Palace.
Staff very pleasant and helpful--especially in the bar and at the concierge desk. Rooms clean and well maintained. However, always a minor glitch when I stay here--this time no newspaper despite 2 requests. Had problems during previous stays, I complained and received a comp room upgrade this time which I appreciated.
January 19, 2013
Rated 3 out of 5 by DavidM1 Good value, but...
As has been noted elsewhere, no way this is a 5 star hotel. Then again, I doubt they ever get 5 star money for it either, but would be upset if I had to pay that much. There is virtually no lobby and the elevators are slow and only 2 of them; one was out of commission for entire time (5 days) we were there. Great location and our room was very nice, tho complementary coffe service was "instant" rather than brewed. Internet service was querky.
July 8, 2013
Rated 2 out of 5 by Del1705 Had to ask for everything
Firstly we were left with one bar of soap for 2 people for a 3 night stay. The first night kept awake with a constant thumping. It was not until the second evening that we found out we had to ask ask for complimentary drinks eg Tea, coffee. The facillities were old and needed replacing, cost of internet, Tv, Movies etc were very expensive for the 3 days. We were very disappointed overall we expected better for something like Park Lane.
October 30, 2013
Rated 3 out of 5 by den71 sergeev denis
Worst hotel I've visited in the current year
tired rooms and an absolute rejection of the status
Received actual room looked like a flophouse with a view of the courtyard that looked like a cesspool of water in the room and other nice little things made in the normal hotel chain, I do not recall
Of the benefits can only say one thing - the location in the very center of London
According to the results of the trip to London was a member of LHW
November 12, 2012
Rated 3 out of 5 by Dantheman Quality is not up to standard of location or name
I was disappointed with the quality of the hotel and the service I received as a platinum member. The front desk were not helpful and made little effort to give me a nicer room. The room itself was very disappointed and not what I expect of Starwood. In the morning, I was also interrupted twice, asking when I was checking out (even though I had a 4pm) checkout. It would take a lot for me to make this my preferred london starwood hotel again.
August 14, 2012
Rated 1 out of 5 by Wangs All Around Bad Hotel
I read the bad reviews on this hotel before I stayed here but gave the benefit of the doubt. However, I am sorry to say that they are all correct. The hotel is poorly managed, awkwardly laid out, old and dated and doesn't even feel like a Starwood Property. Had to wait 3.5 hours for our room which ended up being an 1.5 past 3pm check in. Were not able to sit in the lobby because there is none. Only a restaurant that is fully booked at tea time. Had to wait at least 30-40mins for ice to be delivered to the room and never received the complimentary water for being a SPG member. Gold status was never recognized and I also felt like because I used points for my stay I was frowned upon. Also, as another reviewer mentioned if you go to the gym you have to walk through the restaurant to get there. The only good thing about this hotel was that it's in London.
November 1, 2013
Rated 2 out of 5 by ski96 Will not stay here again!
I can deal with a property that needs work but I cannot accept poor service with a bad property.
Property is very dated and needs updating:
Elevator was broken every other day
Water temperature fluctuated all the time
Room furniture was extremely worn
Felt very dirty in my room
Service: My reservation check out date was incorrect and instead of helping me at the front desk they told me I could use the internet in my room to fix it online
December 12, 2011
Rated 1 out of 5 by FFGeek13 Better Maintenance Needed
This hotel has the markings of a hotel that used to be really great, but has fallen into disrepair and is riding on location alone now, especially given the rates. The facilities are outdated, and staff somewhat standoffish. Definitely not going out of their way to help you on your stay. Standing out the most are the maintenance aspects, chipped paint, non-functioning international outlets in rooms, cracks in the tiles in bathroom, etc.
May 18, 2013
Rated 1 out of 5 by TP12 This hotel needs a serious upgrade
How do you treat a group that books 9 months in advance, booked upgraded studio suites with multiple requests for upper floors facing Green Park, spends over $19,000 (US) while staying 28 room nights...you give them some of the crummiest rooms in the hotel...literally. All but one room faced the back alley, 3 of the 6 rooms were the 'elevator rooms' (room 128, 228 and 428) sharing the elevator wall. Totally disappointing won't return...
October 19, 2012
Rated 1 out of 5 by mverseve Reluctant attitude at Frontdesk & Bar
Front Desk was not willing to respect reservation made for a Classic room - King bed nor were they willing to offer alternatives while hotel not being full.
Ended up in tiny room with small Queen bed.
Various basic elements in room were missing (Iron/Hairdryer)
Bar staff was not willing to adapt the bar bill to respect the SPG Gold privilege/discount. Front desk had to do so during Check Out - but not without a series of comments.
July 17, 2012