Rated 2 out of 5 by Basol In need of significant upgrade
The hotel is located in a great location but is in dire need of an upgrade.
The breakfast area is dull and not up to the Starwood standard. There was a foul smell throughout the common areas in the hotel. In order to cover the odor, there was a lot of fragrance sprayed throughout which made the smell even worse. During our stay, we did our best to stay away from the common areas.
The elevator system is awful. There are two elevators (not elevator banks, just elevators) which are not adjacent to each other with two separate call buttons which are not linked. Every time we wanted to use the elevator, we would have to press two call buttons and run back and forth.
August 17, 2014
Rated 5 out of 5 by TheCultOfSkaro Great staff
Given many of the reviews on this site, I'm not sure if the renovation has started, but the rooms we stayed in were fantastic- in great shape and facing the park. Most importantly, the staff we dealt with (front desk, housekeeping, and bellmen) were friendly, helpful and made my entire family feel more than welcome. When we needed extra bedding, the housekeeping team responded within 5 (!!) minutes and even went above and beyond in preparing the extra bed.
The only negative was my wi-fi connection was slow.
However, I cannot emphasize enough the quality of staff here. When combined with the great location, if all the rooms are in the same condition mine was, this hotel is vastly underrated.
August 3, 2014
Rated 5 out of 5 by Vicki99 A room with a view of Green Park...
While this venerable property is showing signs of age, aren't we all? The location is tops (directly across the street from Green Park) and the concierge staff is superb (courteous and professional).
July 30, 2014
Rated 2 out of 5 by Fenella Excellent position
This hotel is in an excellent position for shops tourist spots & theatres etc.But the two entrances are rather confusing, and the back one is better when arriving as reception is there, but the front entrance which probably most people would use is just a vast space, which you then have to walk through the bar area & up steps to find the reception, not good is you are dragging a suitcase, as there is no doorman at the front..... very strange for a hotel of this calibre!! Also no tea and coffee making facilities in the room, and bathroom VERY small.But the staff are lovely and try to be very accommodating.. Breakfast has a good choice of food. Cirtus restaurant not bad, but needs a childrens menu.Also | sent emails with my request for beds in the room, which had not been adhered to , and we had to get them to implement them on our arrival.
August 16, 2014
Rated 1 out of 5 by JOwi A 4star hotel at best
This hotel is definitely outdated, it needs a lot of TLC. Although the location is very good, there is plenty to let it down.
The staff is generally unfriendly and rude, it feels like there is not a nice atmosphere around. So much for Platinum, and loyalty... got a standard room and was told that there was no upgrade available. Fair enough... but when I called SPG they told me that there was plenty availability.
The last upgrade to this facility was probably done in ... 1976?!
Will I come back? I don't know... might want to give it a second chance, at least in respect to service, who knows, maybe I will feel welcome as a platinum member next time.
January 22, 2014
Rated 5 out of 5 by QueenieBee1 Park Lane Hotel always lives up to expectations
We have made several short visits to the Park Lane Hotel and the hotel has always lived up to its expectations. The upgrade offered to us for a suite was absolutely fantastic overlooking the park. We will be back!
August 4, 2014
Rated 5 out of 5 by PaulK123 Art Deco Gem in Central London
The Sheraton Park Lane is a gem of a hotel in a great location. It has beautiful Art Deco details, a great high-tea, and great service/staff. It is a perfect location for sight-seeing (you can walk to many of the best sites and near the Green Park tube stop) but also has good business services.
August 3, 2014
Rated 5 out of 5 by beck5 london
great location and helpful staff
August 4, 2014