Rated 4 out of 5 by opymsp18 great location
great location. close to the tube. no gift shop, breakfast was very good, no complaints.
December 27, 2012
Rated 5 out of 5 by radl1982 Good typical English Hotel
This is an good hotel, it is built in an historic building in London.
August 30, 2012
Rated 2 out of 5 by stash71 Hit or Miss Service
When I stay in London, this is my go to place. The location is perfect, it is close to the underground and walking distance from the major attraction
The service however is hit or miss. Most of the time I get impeccable service which is what keeps me coming back. This last trip was the opposite.
The check in lines were long and understaffed. The initial 'non-smoking' room they gave me smelled damp and smokey. The second room they gave me was noisy, you could hear every door close and every housekeeping cart stroll by. This according to the front desk was their 'best standard room'
The front desk was often unattended and when they were there they were often unattentive.
At check out, as with check in, the front desk line was long and understaffed. I decided to wait out the line and get some coffee, when I made it back and finally checked out, the front desk wanted to charge me for an hour 'late check out'. When I first tried to explain the situation, the person was argumentative. I finally got him to to remove the charge.
I'm hoping that the level of service this go around was an exception. I would hesitantly stay at this place again, though I would keep a backup in case this type of service continues
July 17, 2012
Rated 5 out of 5 by Jeannesky JeannePL
This is a beautiful historic hotel with an amazing location. We hope to return!
January 9, 2013
Rated 5 out of 5 by Lumpy50 Home away from home !!
Professional and courteous. A most pleasant experience again . Sincere thanks
June 21, 2012
Rated 3 out of 5 by shamuu This hotel is getting old
The rooms need to be redone. They are old. The A/C , when it works, is noisy.
August 21, 2012
Rated 5 out of 5 by Gustavo Wonderful stay
Spent a week at hotel, during Olympic Games, and thoroughly enjoyed our stay.
August 12, 2012
Rated 3 out of 5 by JLondon Park Lane Hotel London
Ideal loaction but the rooms are not renovated with very old carpet on floor
May 14, 2013
Rated 2 out of 5 by MEC1 Mediocre Starwood Property
Good location. Minimally acceptable Starwood Hotel. Rooms need renovation.
July 3, 2013
Rated 4 out of 5 by Boydie Good location
Enjoyable stay. Only wish I had tea / coffee making facilities in my room
April 29, 2012
Rated 4 out of 5 by spinedoc999 London Getaway
Well located. Pleasant staff. Lots of stares to negotiate. Stiff bed.
August 12, 2013
Rated 4 out of 5 by nancysk A wonderful stay
The room and staff were exceeded our expections. Outstanding location.
May 16, 2013
Rated 4 out of 5 by panther77 Perfect Location in London
Very pleasant hotel with an excellent staff in an unbeatable location.
December 8, 2012
Rated 2 out of 5 by tpacin london
no recognition of gold status, did not receive gold status benefits.
June 21, 2013
Rated 3 out of 5 by Herman28 This hotel has a great location
Hotel is very central to most tourist attractions... Very quiet...
August 2, 2013
Rated 4 out of 5 by GeorgyH Park Lane Hotel, London
Great service, lovely big rooms. Great location. Love the lounge.
July 28, 2013
Rated 4 out of 5 by panther77 Excellent in London
First-rate staff and superb location across from the Green Park.
September 25, 2012
Rated 2 out of 5 by kalle Disappointed
Not value for money and restaurant and bar service really bad
August 10, 2012
Rated 3 out of 5 by Nvehap Breakfast staff
The staff at breakfast isn't so nice
The food is avairage
August 5, 2013
Rated 5 out of 5 by Mickie1963 Great location
Management was excellent and very accommodating.
October 2, 2013
Rated 4 out of 5 by Bedlam Beautiful Slightly Faded Hotel
The hotel is well situated and the public areas are lovely.
March 15, 2013
Rated 2 out of 5 by dpca worn out
worn out rooms and shower too small for price
September 1, 2012
Rated 4 out of 5 by Boeuf Big rooms
the concierge Stewart was a fantastic help.
September 24, 2012
Rated 5 out of 5 by Saller This Hotel does have great features
excellent service and great location
March 17, 2013
Rated 3 out of 5 by ycag Some improvements
Internet should be free I beleive:)
September 29, 2012
Rated 4 out of 5 by Juan I'm a regular guest of this hotel
My latest stay was fine, thanks!
February 20, 2013
Rated 2 out of 5 by DWB1873 Expensive, worn out and disappointing
Stayed here on a Friday night. Wanted a central location and did expect to pay for this, however also expected room to be close to worth the money - it wasn't.
I'm a gold SPG member and while I know that getting an upgrade is subject to availability the indifference (or lack of empowerment) of the staff around managing my expectations on not getting an upgrade was poor - no alternative offered.
As a reward I was offered a free drink (just one, there were two of us) or points and free wifi. Opted for that one, no sign of the wifi, not critical however shows lack of attention to detail - overall, experience as SPG gold member was very poor.
The room was very small, stuffy and dated. Everything crammed in. The bathroom was completely worn out, with cracked tiles, yellowing fixtures and while functional was very disappointing for this price and location.
Bed was comfortable, however let down by the rest of the room. VERY noisy but not from outside, rather from the internal hotel corridors. Doors must be very thin.
Didn't try the food, room service or other services so can't comment on those.
It was okay for one night, however I would not want to stay any longer especially at the prices charged. I'll be trying a different hotel next time - there is a big choice in the area and the benefits of SPG loyalty aren't worth sticking with this hotel for.
July 10, 2012
Rated 1 out of 5 by TBSheraton Not to the standards expected
This is a tired hotel much in need of renovation. As a platinum member I'm used to being treated as a valued guest and given access to the best the hotel has to offer. Unfortunately it didn't seem to matter who I was. From the old carpets in the hallway, to the damaged room doors, to the poorly lit room which faced the wall of another building and gave no view whatsoever to the toilet paper shoved in the window frame to stop the wind and rain blowing through, this hotel was a disappointment from start to finish. Breakfast, for which we were charged £70 (I understand that I chose a non-inclusive rate but then the hotel doesn't have a club lounge which I expected to use) consisted of 4 hot menu items and an automated machine to make pancakes. The umbrella, if you wanted to use one was £15 and there was no iron in either of the two dark rooms we reserved. The bathrooms were small. cold, dark and originally constructed in the 80's (or that's how old they felt), there were cracks in the paint and wallpaper, the bed was to twin units pushed together and very uncomfortable. The TV reception quality was grainy and the light fitting in the ceiling rattled when people above walked around. All in all a very disappointing visit and I won't be going back to this venue again when there are such wonderful hotels in the area. My loyalty to the Sheraton brand on this occasion has not been rewarded in spite of the usually very high standards I've experienced at other Sheraton hotels.
December 23, 2013
Rated 1 out of 5 by HEMI The worst experience in starwood hotel chain
• When I arrived at the hotel at around 8:30 am, the early check in wasn’t arranged despite the request, and a reception staff said “Your room won’t be ready by 10:00 am”. - This is not ideal but still acceptable.
• No room/space for refresh (shower & change) was not provided despite the request. A staff told me to go to a toilet.
• Given these circumstances, I had to reschedule the appoint with my business partner.
• Despite a reminder by me, my room hadn’t been ready until around 10:30 am. Given this, I had to re-reschedule the appointment.
• The room was small, dark and stuffy.
• No consistency with amenity goods (e.g. the tooth brush was provided only 3rd and 4th day, the slipper was only 3rd day etc…)
• It took almost half hour to deliver a small parcel to my room.
• Since then, the message light had kept flushing until I checked out.
• There was no tea/coffee facility in the room. When I checked out, I asked about this. A reception staff said it’s on demand (correct?). I had never heard this in Sheraton. It wasn’t explained at check in and wasn’t described in the tariff when I booked.
• Internet connection that was free for corporate account was charged to my bill until I pointed out.
• There was some more but too many to remember all…
• There was no word of apology from staff at all for all above poor servicess
• Overall, this was my worst experience in starwood hotel chain.
August 23, 2013
Rated 2 out of 5 by Derekkrwc Location is the only upside
We stayed here June 11 to June 14 2013 as part of a month long trip to Europe from the US. It was a Starwood points trip and we had booked 2 adjoining rooms since we were traveling with our kids 10 and 12. We arrived late on the 11th , from Scotland , to find out that our rooms were not available because the person in there had decided to stay an extra night??? There was no apology, no explanation of why the other person wasn't moved instead, and no offer to make it up somehow. Only an emotionless desk clerk with an offer to try to get us something at least on the same floor. We ended up at opposite ends of the first floor in the most dreadful dated rooms overlooking the roof of the lobby below. The next day we did get moved to our previously reserved rooms, but still no follow up or a note from management. As a Gold Starwood member I expect at least a little service and courtesy. The hotel is located perfectly and close to the underground BUT it us in very poor shape, dark, dingy and dated. The breakfast was OK , but way overpriced, as was room service. Not good value for money there either. Its worth noting that my comments are not a case of someone from the US having expectations that were too high coming to the UK. I was born and raised in the UK and stayed at places across the Country growing up. I live in the US now. This is just not a good hotel. I would look at other Starwood locations.
June 27, 2013