Rated 1 out of 5 by AHJH Complete Rennovations Needed
The proximity of this hotel and the room size were the only good features at this hotel. Our room had a cracked tub, stained carpets, paint peeling off the walls, and doors that were off alignment. It is strange that the reception said they "upgraded" our room, when it is clear that this room is badly in need of repair and total rennovation and should never be assigned to any guests. It was certainly not worth the 12,000 starpoints we used or the upwards of $700 per night paid for by our friends.
June 17, 2014
Rated 5 out of 5 by peterm Great staff and WONDERFUL location!
The concierge staff truly made every effort to make our stay enjoyable. They made sure we had bookings for the restaurants we wanted and researched what options we had [especially for the night of my wife's birthday! and this was NOT easy during the Christmas Holiday!] The are really helpful and welcoming ! The front desk staff were also great in allowing early check in, upgrading our room and sending a lovely amenity to our room.
The rooms need to be upgraded soon, they look very shabby. The lobby bar however is lovely and a wonderful place for a drink. I would certainly return and recommend the Park Lane!!
January 3, 2013
Rated 2 out of 5 by Irene Disappointing
First, the entrance to the hotel, on a side alley, was most underwhelming, to say the least. The room was adequate in size, but sorely in need of updating. It was a challenge to figure out where and how everything worked. I had to call the desk to find out where the hair dryer was...in the closet! And, there isn't even a plug in the bathroom to use the hair dryer! The only redeeming feature to the room was the quality of the bed, and the bath towels. And, the one redeeming feature to the hotel itself is it's location, and the entrance to the hotel from Piccadilly Road....it is a lovely lounge and bar area.
May 10, 2013
Rated 3 out of 5 by Jen330 Mixed Results
Staff is very polite and helpful, location is good, internet connection is stable, and taxis are readily available. However, the hotel continues to suffer from too few check-in/out staff, problematic phone service, and inadequate soundproofing. My room on an executive floor was near a staff storage facility, and constant loud noises from going in and out with rollaways and other items at all hours, disrupting rest and telecons. Finally, i could never get through to room service and rarely to Guest Services, having to go through operator after every failed attempt. Don't know if it is too few staff again.
November 13, 2012
Rated 2 out of 5 by MusicJ Too pricy and below average hotel.
The hotel was just average. Nothing special about it at all, and too pricy in comparison to what you got back. Temperature was super cold everywhere in the hotel, when I called and asked if there was something wrong with the temperature, as I turned the heat up, they said no and just sent me a heater. Zink was leaking water all over the bathroom, shower was old and hadn't been fixed for a while so water was coming out irregularly and the shower wasn't fresh at all.
Not recommended for a London business or leasure trip. Staff was good though, did the best they could, but the hotel really needs a fix-up.
September 16, 2013
Rated 4 out of 5 by Boss75 Superb hotel apart from extractor fan noise
My wife and her friend enjoyed a superb stay at the hotel. The staff were excellent as was the afternoon cream tea. Ideally situated for most of London's attractions my wife really did enjoy her stay.
However, I wonder if by using SPG points to pay for a room you are allocated the rooms next to the extractor fans as was the case for my wife. As a Prefered Guest I was hoping that her room would at least be comparable to a full paying guest. Unfortunately she did not speak to the front desk but did not get a very good nights sleep.
That being said she did really enjoy the hotel and would stay again, so long as the room was quiet and not next to the fans.
November 11, 2013
Rated 5 out of 5 by DisgruntledinLondon London Sept 28-30
I am a platinum guest and I was assigned a room about the size of a closet. The room was badly in need of renovation and I felt very uncomfortable in the room. I will not stay in this hotel anymore and I am questioning whether I will even stay at Starwood hotels anymore if the conditions of their hotels are so poor.
October 1, 2013
Rated 1 out of 5 by PaulFitz Birthday Weekend
We stayed in room 533 with a view overlooking the park and the main road. As the hotel is old the air conditioning is a free standing unit in the room which is ducted through the glazed window, this means the acoustic secondary glazing does not close and is useless, it does not keep out road traffic noise (or any noise for that matter).
The air conditioning unit was noisy and would not go below 24 degrees centigrade.
As a consequence the room was noisy, hot and stuffy and when reported to the reception desk the next morning we were given a bland 'sorry'.
Also, no tea or coffee making facilities in the room.
We have stayed at many hotels throughout the UK and this falls way below standard, if I could give less than 1 star I would.
May 18, 2014
Rated 2 out of 5 by FP23 Outdated
The hotel rooms and facilities are very much outdated. This hotel needs renovation especially the bathrooms.
July 6, 2014
Rated 3 out of 5 by Kdp2012 Disappointed
There is nothing special about this hotel. The hotel's reception is oddly placed off the entrance from a small street in the rear instead of the main thoroughfare (Piccadilly). Our room was clean (except for stained carpet) and adequate but lack of view made it seem dark and dreary even though the sun was shining. The location is great with proximity to central London sites. Stay here for location but don't expect much from the level of accommodations.
June 18, 2014
Rated 4 out of 5 by guppy Great location and wonderful old building
Stayed for a weekend recently for a wedding nearby. Loved the location and style of the hotel.
Found it off tea/coffee making facilities where not in the room. On checkout told we could have requested it! There had been no mention of this in the room or check-in, so this was disappointed.
I thought the breakfast hot food selection wasn't brilliant, but then again maybe we could have asked for things they didn't have, but then again we were not told.
Biggest advice is if you go ask for anything you need just in case it's on a need-to-know basis!
Shame that the little things can impact your stay.
June 6, 2012
Rated 5 out of 5 by Meier2014 History and charm
The hotel was a bit dated but still had the charm of being there back in it's day of glamour. We were fortunate enough to had a room that looked out towards the Embassy and the park. The windows are double pained so you can't hear the traffic. Bathrooms were nice but be careful on the slick marble floors and the booday (why they have these, I can't imagine). Overall a great location and a positive experience.
June 22, 2014
Rated 4 out of 5 by SPGRocks Great location.
The hotel is located conveniently, across from Hyde Park and Buckingham Palace, between two London Underground stops, just up the road from stops on the Big Bus tour, and near a variety of eateries and convenience stores. The only real negative was the layout of the bathroom. We expected the rooms to be different than back home in the US, however having the shower head on the long side of the tub caused it to protrude into the usable space making showering awkward. Ventilation in the bathroom would also help as the condensation from the shower left everything covered and slippery for a long time.
August 27, 2013
Rated 1 out of 5 by Hyde Needs Complete Renovation
Only thing good about this hotel is the location and maid staff. Rooms are horrible. Outdated, air conditioning barely blows anything out and will sweat all night if weather is warm. Furniture and bath fixtures are decades old, etc. I moved rooms once and looked at several others, so I am not just referring to one room. The entire place needs to be gutted and renovated.
Front desk staff clueless and was typically a long 10-15 minute queu with other staff sitting and watching instead of helping assist guests. Desk did not know SPG benefits - tried to charge me for Internet until I corrected them and they took 5 minutes checking that it should be a free benefit for SPG members with status.
July 20, 2013
Rated 2 out of 5 by Steve99 Not so platinum
Unfortunately I must say I was disappointed by the lack of recognition of my SPG status or the willingness of the staff to do the right thing. There was no chocolate, room upgrade, water, or attempt at refunding a pre-paid night although I let the hotel know at check in. No executive floor, included breakfast or aperitif included. Even at exit when I was asked if I was happy with my stay and I replied 'NO', and I was asked if they could have done something to improve and I said 'YES', nobody asked why I was not happy and what they could have done. A very disappointing Non-SPG-Platinum experience.
March 8, 2013
Rated 1 out of 5 by SPGLIFETIMEGOLD Worst Starwood Hotel Experience
I have spend a total of 374 nights at Starwood hotels and your property in London was terrible.
The room had an incredibly noisey portable AC unit that made horrible rattling noise all night. I even checked out early wasting my "Free 5th night" just to get out of there.
June 30, 2014
Rated 4 out of 5 by Tres50 50th birthday treat!!
we stayed for one night end of November 13 (booked through Show and Stay website) to celebrate my partners 50th!!
the room 135 was small but enough for our stay, the bed was very comfortable!! I was kept awake til late (2.30am) by the thudding sound of the disco/ballroom near by!! Then the people staying in the room above had the TV on loud so were chatting loud too at 2.30am!! the staff were very welcoming and friendly during our stay!! As a lot of people have said on here the hotel needs sprucing up, paintwork, carpet cleaning, updating the bathroom etc!!! Good food variety at breakfast too!!
December 2, 2013
Rated 2 out of 5 by UpShiftDigital Rooms Badly Need Upgradde
The hotel location is perfect. The public areas of this hotel are excellent - good service, both in Bracewells (for breakfast) and Palm Court (bar and dinner). Reception was helpful. Areas are nice and clean. Room is horrible. Outdated, nasty carpet I was afraid to walk on. Bathroom was also horrible. Shower leaked, tiny curtained area. At least the water was hot. Toilet had something in the tank so it wouldn't fill, which meant you had to flush it 3 times. Ancient air con unit sitting in the middle of the room. A full remodel of the sleeping rooms and I might consider it again because of the great location and public areas, but until that happens I won't be going near it. Not a Starwood quality property at the moment!
April 26, 2014
Rated 1 out of 5 by imaxc Forget about it...
This place is in serious need of a refurb...
I stayed here one night last week on a business trip, and paid just shy of 300GBP including breakfast, internet, and taxes, which is truly unbelievable if you consider that:
- the room was tiny
- the carpet was dirty
- the furniture is badly aged
- the air conditioner was a clunky, noisy, huge external unit, with a huge exhaust going through a hole in the window
- of 4 sockets on the wall by the desk, 3 were broken
- sanitaryware in the bathroom is again very old, similarly to the window, which was mouldy too
- it still has 2 separate taps for hot and cold water (we are in 2012, not in Victorian England)
Receptionists were ok, breakfast room staff ranged between rude and non-existent.
The only good thing about this place is the bar on the ground floor, which is truly impressive - but you can stay somewhere else and come here for a drink...
September 28, 2012
Rated 3 out of 5 by GPKR13 Dissapointing stay at Park Lane London
Although there has been no major problem, I was disappointed by my stay at Sheraton Park Lane. Whilst I am a Platinium member, I did not feel any extra attention. I was upgraded to an executive room (so they said) but which just looked the same as the others ones and at the very end of long corridors (whilst I would have expected to be upgraded to the best rooms like at other Sheratons, exec suite, etc.). The fitness center is quite limited and there isn't a lot of equipment (which is even getting old).
All in all, I felt that it was expensive compared to other experiences at other hotels.
February 11, 2013
Rated 4 out of 5 by Hope1958 Amazing location.....
You simply cannot beat this hotel for location, a must for anyone wishing to visit Buckingham Palace which is just minutes away. Friendly courteous staff and on site Italian Restaurant very good. Afternoon Tea in the Palm Court Restaurant was outstanding, along with resident harpist made the afternoon complete.
June 25, 2014
Rated 4 out of 5 by jankathryn Spacious hotel
This hotel was quite spacious. It did have a older musty smell to it though. The bathroom was very nice. The location was great as it was by the park and an area that had a lot of restaurants. The front entrance was along a back alley while the back was along a main thoroughfare. If you came in the back you had to walk through the Tea Room which felt uncomfortable.
The Concierge was great and helped us with a lot of tickets. The hotel WiFi was very horrific so we used the SPG points to use it. However, a cafe/bar was next door to get WiFi. This was a nice stay and we would stay again.
August 7, 2012
Rated 3 out of 5 by Finn A disappointment this time
The location of the hotel is very good, but unfortunately the rooms and furniture are old. We could not get the heating to work in the main room which was awkward as the outside temperatures were below freezing. I felt that the staff are used to hearing complaints because they did little to fix the problem and gave the appearance that they were very busy. A more active attitude from the reception staff would have made us forget the problems we encountered in the rooms. Room service staff did nothing when I asked for more instant coffee. We did not get any during the four-night stay.
February 25, 2013
Rated 4 out of 5 by Wilywilson Weekend visit
Friday night was fine, but Saturday night function was noisy, bass vibrations kept us awake until 12.45
June 30, 2014
Rated 4 out of 5 by Molina Old money charm in a superb location
It's disappointing to read so many negative reviews about this hotel as we really enjoyed our stay. First of all, it has a lot of old money charm and features which is nice to see and I think in keeping with its location on Park Lane. The room itself was perfectly reasonable and had the essentials: a comfortable bed, plush linens and clean. The bath was a 20's or 30's tub which was enjoyed as lots of hotels now have opted for just a shower room. We had drinks in the Palm Court and breakfast at Bracewells, both had a Tinker Tailor vibe which made the hotel so unique.
I would definitely recommend this hotel if you enjoy charm over sleek. Plus, you're in London, you should be out enjoying the city not the room!
February 3, 2014
Rated 4 out of 5 by maliz the public area and reservation staff is lovely
While the public areas and staff are lovely the rooms badly need renovation. My room was not what I expected from a 4 star Starwood hotel. It was small, and furniture was old and needed coordination (made more traditional)
tne conceirge was not available on Easter sunday. The replacement was not knowledgeable
on monday morning we were mysteriously awakened by our television going on at 5:30 am. It destroyed our sleep at an unreasonable hour
your final question asked if i would recommend this hotel. i would only with an explanation.
April 23, 2014
Rated 2 out of 5 by Steamed Needs a major renovation
My wife and I spent 3 nights on business. Three hot, sweaty nights with air conditioning that would not do the job.
Room was small and crammed with more furniture than would comfortably fit, making it difficult to get around. The tub had a very narrow bottom, making it a bit dicey to stand up with soap on your feet. Carpet was filthy, and debris that was on the carpet in a corner of the room stayed there the entire visit, suggesting the housekeeper didn't even try to vacuum it.
On the plus side, the location is superb, but the hotel seems to be resting on that. We won't be back.
May 29, 2012
Rated 5 out of 5 by Linden176 This hotel is ideal for Central London
This Hotel is in the Heart of London and offers excellent accommodation and comfort
June 29, 2014
Rated 1 out of 5 by EK07 Great staff, terrible room conditions
I have stayed in May 2012 for one night in one of the standard rooms.
I start with the positive, the support from your staff, the room cleanliness and the breakfast was great.
Unfortunately I was surprised/shocked by condition of the room I was as staying in. Especially the bathroom seems to be from the 70th, and have not been renovated since. The furniture in the room is very old and extremely used, many TV channels cannot be watched... The overall level of comfort of the room is just very low. The standard of the room would be more of a youth hostel rather than luxury hotel.
May 9, 2012
Rated 4 out of 5 by MILES EXCELLENT EXPERIENCE IN LONDON!
We recently spent 4 days at the PARK LANE HOTEL in London. All aspects were SUPERB! We were given an upgrade to a magnificent suite, overlooking Green Park! The room was very large, and we were treated like ROYALTY. The staff was also first-rate: friendly, accommodating, engaged in making my stay more perfect. A special acknowledgement to Mr. Roman H. at the front desk, as well as Zolton from concierge services. I would DEFINITELY RECOMMEND the PARK LANE to any guest, and in particular, to GOLD & PLATINUM level guests...this was 1 of my BEST SPG stays ever...THANK YOU!
February 23, 2014